Patient Involvement and Empowerment 2010

Transcription

1 Ninth Annual Conference Patient Involvement and Empowerment 2010 T U E S D AY 1 1 M AY H A M I LTO N P L A C E, L O N D O N Our vision is for patients and the public to drive the design and delivery of high-quality services. To achieve this, every day, everyone working in the NHS needs to engage patients and the public in making decisions. Putting patients at the heart of care. The vision for patient and public engagement in health and social care, September 2009 Topics include: Patient Involvement and Empowerment Training and supporting patients and the public to be involved Patient Involvement for patient safety Involving and empowering patients through the creation and distribution of digital stories Measuring the outcomes of patient involvement in an NHS Trust Empowering patients to lead on quality improvement Learning from patient experience: making real change and increasing diversity If John Lewis ran the NHS The power of patients and users to improve services and practice User led and user enabled services Chair and keynote speakers: Jeremy Taylor Chief Executive National Voices Paul Mainwaring Chair Patients Council PLUS Workshops: LINks across health and social care: developments and moving forward Improving the patient experience An IHM recognised conference A PiF recognised conference Accredited by the Royal College of Physicians, London

2 Ninth annual conference Patient Involvement and Empowerment TUESDAY 11 MAY HAMILTON PLACE, LONDON Our vision for the NHS 2015 will put patients at the centre of care... keeping people healthy, treating patients earlier to avoid future complications and reducing errors all result in a more people-centred, preventative, productive NHS. NHS : from good to the great. Preventative, people-centred, productive. Through a series of presentations, this one day conference, chaired by Jeremy Taylor Chief Executive National Voices, focuses on the challenges ahead as set out in the Operating Framework and provides important updates on recent changes in Patient Involvement and Empowerment. Sessions include measuring the outcomes of patient involvement in an NHS Trust; empowering patients to lead on quality improvement; learning from patient experience and the power of patients and users to improve services and practice. Delivering high quality services with better value depends on PCTs taking innovative approaches to their relationships with patients and the public. We know there is more to do to give patients the high quality care they deserve.we need significant expansion of the measurement of patients satisfaction with individual services, so staff can understand and improve the service they provide to patients. OPERATING FRAMEWORK FOR THE NHS IN ENGLAND 2010/11, RELEASED DECEMBER 2009 The conference features a series of workshops providing an interactive learning experience including LINks across health and social care and improving the patient experience which includes a personal journey. NHS : from good to great made clear that we remain committed to the Next Stage Review vision of putting quality at the heart of all that we do. This NHS Operating Framework makes significant changes to the payment system to reward quality, with increases to hospitals only available by improving quality. Over time the link between payment, contracts and patient experience will be even stronger.

3 Joint introductory session Training and supporting patients and the public to be involved Paul Mainwaring Chair Patients Council The Patients Council in Manchester now has over 17,000 members. supporting patients and the public to be involved training for involvement in meetings: learning to put personal feelings aside our experience and hands on training programme the patient perspective Questions and answers, followed by coffee and exhibition at S P L I T S STREAM B: WORKSHOPS WORKSHOP 1: LINks ACROSS HEALTH AND SOCIAL CARE: DEVELOPMENTS AND MOVING FORWARD Professor Jonathan Tritter Institute of Governance and Public Management Warwick Business School with Dr Paul Dorfman Senior Research Fellow University of Warwick LINks an update and lessons from the pilots implementation: turning LINks into reality what s next for LINks: moving forward and managing the transition developments in involving the public in services Lunch and exhibition WORKSHOP 2: IMPROVING THE PATIENT EXPERIENCE NHS From good to great made clear that we remain committed to the Next Stage Review vision of putting quality at the heart of all that we do. This NHS Operating Framework makes significant changes to the payment system to reward quality, with increases to hospitals only available by improving quality. Over time the link between payment, contracts and patient experience will be even stronger. Facilitated by: Julie Pearce Director of Nursing, Midwifery and Quality Directorate of Clinical Quality Patient Safety East Kent Hospitals University NHS Foundation Trust Improving the patient experience of care: a personal journey Mike Burns finding meaning and empowerment through experience Relative how staff and services can learn from service users to improve patient experience and develop positive holistic person centred services ensuring a quality environment for patients Implementing national and local patient experience indicators and metrics Julie Pearce Director of Nursing, Midwifery and Quality Directorate of Clinical Quality Patient Safety East Kent Hospitals University NHS Foundation Trust key indicators to measuring and monitor the patient experience the national assured indicators for patient experience augmenting the national indicators with local measures and metrics emerging tools and techniques to improve the patient experience and patient safety integrating patient experience indicators within quality reporting Interactive session Tea and exhibition F O R F I N A L J O I N T S E S S I O N Final joint sessions User led and user enabled services Tina Coldham Chairman National Survivor User Network developing and supporting user led services the benefits of staff who have experienced using services transferring developments established in Mental Health to the Whole Healthcare System Questions and answers, followed by close

4 Joint introductory session Chairman: Jeremy Taylor Chief Executive National Voices Chairman s introduction KEYNOTE OPENING ADDRESS: Patient Involvement and Empowerment Jeremy Taylor patient involvement and empowerment Chief Executive putting patients at the centre of care National Voices ensuring greater co-production, with people taking greater ownership of their health STREAM A: PATIENT INVOLVEMENT AND EMPOWERMENT C O N F E R E N C E Patient Involvement for patient safety Peter Walsh Chief Executive Action against Medical Accidents (AvMA) and Patients for Patient Safety Champion World Health Organisation (WHO) the role patients and those close to them have played in patient safety: internationally and nationally patient information for patient safety including open disclosure, risk factors and public information and awareness of safety issues such as infection regaining trust between the NHS and patients Involving and empowering patients through the production and distribution of digital stories Case study: The Patient Voices Programme Pip Hardy and Tony Sumner Directors Pilgrim Projects and Patient Voices involving and empowering patients through the creation of reflective digital stories enabling healthcare professionals, carers and patients to develop their own stories and narratives sharing experiences and offering learning opportunities through the distribution of the Patient Voices digital stories Measuring the outcomes of patient involvement in an NHS Trust Case study: The Hillingdon Hospital Patient and Public Involvement Strategy Marie Batey Director of Patient Services and Nursing The Hillingdon Hospitals NHS Trust promoting patient and public Involvement in all aspects of planning and delivery of the service learning from patient and public experience supporting the development of a quality service Questions and answers, followed by lunch and exhibition at Empowering patients to lead on quality improvement John Larkham information for improvement: empowering and enabling patients to lead on quality PALS Manager North Staffordshire Combined Healthcare improvement and Chair National PALS Network PALS as a gateway to involvement and empowerment examples of best practice Learning from patient experience: making real change and increasing diversity Mark Duman learning from patient experience: making a difference President case studies and good practice examples Patient Information Forum increasing diversity in user involvement: communicating to and engaging with those who are often excluded If John Lewis ran the NHS Debbie Taylor John Lewis Partnership if John Lewis ran the NHS lessons and tips for success from John Lewis Questions and answers, followed by tea and exhibition at Final joint sessions R E T U R N T O M A I N S T R E A M The power of patients and users to improve services and practice Mr Neil Formstone true involvement and empowerment Lay Chair Royal College of Pathologists Lay building capacity for involvement and overcoming the barriers to involvement Advisory Committee, Vice Chair and Member of the and empowerment Management Team Wales Cancer Bank Committee and the experiences of involvement on people s lives: patient and user perspectives Macmillan Trainer in Research and Patient Involvement

5 Patient Involvement and Empowerment 2010 Tuesday 11 May Hamilton Place, London Conference Registration All of our brochures are made from paper manufactured from sustainable forests. Once you have finished with this brochure please recycle the paper. e m How to book Fax the booking form to Through our website at: Post this form to Healthcare Events 2 Acre Road, Kingston, Surrey KT2 6EF Your details (Please complete a new form for each delegate. Photocopies are acceptable) Payment Dr Mr Mrs Ms First name Surname Job Title Department Organisation Address (Please circle) By cheque A cheque for is enclosed Please make cheques payable to: Healthcare Events Ltd. Cheques can be or Euros (1 Euro = 0.90) By invoice Please send an invoice to Name (IN BLOCK CAPITALS) Organisation Address Postcode Telephone Fax Postcode Purchase order number if applicable By BACS For payments in : Sort Code Account No For payments in Euros: Sort Code Account No Please send your BACS remittance form as confirmation of payment Your BACS reference Please write your address clearly as confirmation will be sent by . If you prefer confirmation by post please tick this box. Please also ensure you complete your full postal address details for our records. Please specify any special dietary or access requirements By credit card Please debit my Visa/Mastercard/Switch Cardholder s name Card No. All sections must be completed This form must be signed by the delegate or an authorised person before we can accept the booking (By signing this form, you are accepting the terms and conditions below) Name Signature Valid from Issue No. (Switch only) Card security code Signature Card billing address Expiry date (This is the last three digits of the number printed on the back of your card) Date For office use only Streams Please tick if you plan to attend a workshop Stream A: Patient Involvement and Empowerment Stream B: Workshops Are you a patient or service user? There are a limited number of free places available for patients, which will be alllocated on a first come, first served basis. (These places are reserved for non NHS employees) PiF Members I am a PiF Member PiF Membership Number To find out more about becoming a PiF member, please visit IHM Members I am an IHM Member IHM membership number To find out more about becoming an IHM member, please visit Conference handbook I cannot attend the conference but would like a copy of the conference handbook which includes speaker 69 a copy. The handbook will be sent out a week after the conference, please fill in the Your details section above for delivery. Handbooks ordered up until two months after the conference will be supplied as a hardcopy in an A4 ring binder, those ordered after this time will be posted as a PDF document on CD. MD2538 Images Stockbyte/ITStock/BrandX/Corbis/Digital Vision/IStockphoto.com/Shutterstock Venue 4 Hamilton Place, London W1J 7BQ. A map of the venue will be sent with confirmation of your booking. Date Tuesday 11 May Conference fee VAT ( ) for NHS, social care, private healthcare organisations and universities VAT ( ) for voluntary sector/charities VAT ( ) for commercial organisations VAT ( ) for IHM and PiF members. The fee includes lunch, refreshments and a copy of the conference handbook. Group rates A discount of 15% is available to all but the first delegate from the same organisation, booked at the same time, for the same conference. Terms and conditions A refund, less a 20% administration fee, will be made if cancellations are received, in writing, at least 4 weeks before the conference. We regret that any cancellation after this time cannot be refunded, and that refunds for failure to attend the conference cannot be made, but substitute delegates are welcome at any time. Accommodation On confirmation of your booking you will receive details of accommodation. Confirmation of booking All bookings will be confirmed by , unless stated otherwise. Please contact us if you have not received confirmation 7 10 days after submitting your booking. Exhibition If you are interested in exhibiting at this event, please contact Nicola Finley on , or nicolaf@healthcare-events.co.uk Credits This conference is recognised by the IHM and PiF and Accredited by the Royal College of Physicians, London. For more information contact Healthcare Events on or naomi@healthcare-events.co.uk The information you provide will be held on the Healthcare Events database and may be used to update you with details of other events that we organise. Ifyou DO NOT wishtoreceivethisinformation, pleasetickthis box We occasionally release your details to companies sponsoring or exhibiting at our events. If you DO NOT wish to receive information from these companies, please tick this box Healthcare Events reserve the right to make changes to speakers and programmes without prior notice. Healthcare Events Ltd 2010.

6 Do you have research or information that you would like to share with delegates and speakers attending this conference? We have the following options available: DISPLAY YOUR POSTER AND INFORMATION IN THE EXHIBITION HALL YOUR RESEARCH PAPERS COULD ALSO BE INCLUDED IN THE DELEGATE PACKS To discuss this further please contact the Exhibition Team on: H E A L T H C A R E E V E N T S 2 A C R E R O A D K I N G S T O N S U R R E Y K T 2 6 E F W W W. H E A L T H C A R E - E V E N T S. C O. U K