Management, Leadership and Business Development

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1 Management, Leadership and Business Development 2016 Programme People Performance Development Clients Practice Open Programmes: Leeds and London Bespoke In house Programmes: Nationwide

2 The complete programme to help you recruit, retain and develop your people and support your succession plans. Many firms are now recognising that inter-personal skills play an essential part in the success of a professional practice. We are now firmly established as one of the leading providers of such training to the accountancy profession. This programme has been developed in line with feedback from participating firms and will ensure your team members have the skills they need to fulfil their own potential and thereby help your clients and your firm achieve their goals. Why choose Mercia? We have an in-depth understanding of the professional practice We take time to get to know our clients and their needs, developing long standing relationships based on trust, mutual respect and rapport We believe we offer excellent value for money We have a passionate, skilled and dedicated team of training consultants who are committed to adding value and delivering excellence for our clients We have a track record of success in delivering sustainable benefits from our training

3 How we can support you and your.. People Clients Practice Personal organisation Motivational leadership Delivering effective feedback Communication skills Coaching and mentoring Teamworking Business development Service excellence Rapport building Networking Client feedback surveys Succession planning Strategy development Recruitment and retention Employee engagement surveys Appraisal systems How we deliver this Open Workshops Executive Coaching Bespoke In house Programmes Assessment Centres

4 2016 Programme For People For Clients For Practice Seniors/Supervisors - Supervisory Skills Development Cost per course per place The Effective Supervisor 410 Supervisors, Assistant Managers, New Managers - Management Foundation Introduction to Management 430 Communicating Effectively 430 Working in Teams 430 Managers - Management Development Influencing and Rapport Building Skills 430 Delivering Service Excellence 430 Managing People Performance 430 Introduction to Professional Selling Skills 430 Senior Managers - Advanced Management and Leadership Mental Toughness 450 Motivational Leadership and Team Development 450 Advanced Coaching and Mentoring Skills 450 Advanced Communication and Presentation Skills 450 Prospecting for Clients and Prospect Conversion 450 Prospective Partners, Directors and Associates - Executive Coaching and Leadership Academy This element of the programme is tailored to the specific development needs of your team and contact John Sharkey to discuss your needs at john.sharkey@mercia-group.co.uk or call Full programme details can be found at

5 Speakers Leeds London 12 Jul Jun 2016 John Sharkey BA(Econ) ACA John is Director of Mercia s Management Training Division and specialises in management and personal skills training for accountants in practice. He joined the Mercia consultancy team in 1998 and has built Mercia s Management Training Division into one of the leading providers of management and personal skills training to the independent accountancy sector. His presentations are renowned for their energy, enthusiasm and practical relevance and for challenging participants to achieve their full potential. 10 May May Sep Sep Sep Sep May Jul May Jul Sep Oct Sep Oct Jun May Jun May Nov Nov Nov Nov Apr Apr 2017 Programme your practice. Please Apr Apr 2017 Sally Hutchings BSc ACA Sally is a senior training consultant within Mercia s Management Training Division. She joined the Mercia lecturing team in 1992, having previously trained and qualified with Deloitte Touche. Sally specialises in helping others develop their communication and influencing skills and has the ability to develop a strong rapport with her audience, helping them learn quickly and effectively. Michael Siviter CIMA AAT Michael is a senior training consultant within Mercia s Management Training Division. He joined the Mercia lecturing team in 2011, having previously been a lecturer with Kaplan Financial for four years. He qualified as an accountant with Rolls Royce, having started his finance career at an independent firm of accountants. Michael has an energetic and dynamic style which engages with his audience and maximises their learning and development. Michael Greenhalgh Michael has over 20 years experience as a learning and development consultant, as well as a successful track record leading teams in the retail sector. He has more recently been specialising in working within the professional services sector, specifically with the accountancy and legal professions in the areas of business development and personal resilience. He relishes working with people, as a coach, mentor and facilitator with a genuine desire to help people become the best that they can be. Venues & Timings Leeds Holiday Inn Leeds-Garforth Wakefield Road, Garforth Leeds LS25 1LH Tel: am pm London De Vere Holborn Bars Holborn London EC1N 2NQ Tel: am pm

6 Don t take our word for it... Joanne Regan, an Associate Member with Evolution LLP, has attended the Advanced Management and Leadership Programme (Level 4). Here she explains why they chose the Mercia Management Development Programme and how it has helped their Firm. As one of the largest independent firms of accountants in our area, we take the development of our team seriously so that we can be assured that we are delivering service excellence in every part of our business. For this reason, we wanted a skills programme which would follow individuals throughout their career paths instead of a disjointed, ad hoc approach. The Mercia Management Development Programme does just that; starting at Level 1 for those new to supervision through to Level 5. The Programme gives you time to reflect on how your actions impact on others, giving you skills to adapt and get the best out of your team. The presenters are engaging, making the sessions easy to digest and fun to be part of. Bev Goodall, Manager, Levels 1-3 I now have the confidence and skills to manage and support the team efficiently, effectively and compassionately but also assertively when needed. The trainers are excellent, very inclusive and the sessions are interactive with a sense of enjoyment. Sara Hall, HR Manager, Levels 1-3

7 How to Book Complete the booking form below and post to: Mercia Group Ltd, Best House, Grange Business Park, Enderby Road, Whetstone, Leicester LE8 6EP Booking Form Please photocopy this form if there is not enough space. I would like to book the following courses: Venue Date Delegate Names Personal Details (Required for all bookings, including members, unless details given on the membership application form) Payment Details Total 410 per day, per delegate Firm Total 430 per day, per delegate Address Total 450 per day, per delegate Tel No plus 20% TOTAL (Cheque enclosed payable to Mercia Group Ltd) Fax No Contact Please return by post or fax to the address below Paying By Credit Card: Visa, Mastercard or Delta Accepted Cardholder No Security Code Card Expiry Date Cardholder Name & Initials Cardholder Address (Inc. Postcode) Mercia Group Ltd, Best House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP t f enquiries@mercia-group.co.uk Cancellations: No refund will be made where cancellation is received less than 14 days before the date of the course. All other cancellations will be subject to a 20% administration charge. All cancellations must be in writing. Transfers and late bookings: If you wish to transfer and attend an alternative venue, 7 working days notice must be given in writing. When shorter notice is given, Mercia reserve the right to charge a 25 plus VAT administrative fee or refuse the request. Mercia Group Ltd is a company registered in England and Wales with company number Registered office: 6-14 Underwood Street, London N1 7JQ

8 Bring your training In house? We can deliver bespoke courses tailored for your needs from full management training programmes to one-off sessions. Chosen by you At your offices or a venue of your choice Seminar style sessions or interactive workshops Experienced and dedicated speakers Firm branding Aimed at a range of staff Ongoing support Bespoke In-House Training From 2,100* per day. *plus VAT and travel expenses. For further information please call John Sharkey on or john.sharkey@mercia-group.co.uk For more info visit