Law Enforcement. Continuing Education & Customized Training POLICE OFFICERS CORRECTIONS STAFF SECURITY PROFESSIONALS

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1 century.edu/continuinged Law Enforcement Continuing Education & Customized Training POLICE OFFICERS CORRECTIONS STAFF SECURITY PROFESSIONALS PRIVATE DETECTIVES PROBATION OFFICERS

2 NEW! Pubic Safety Office Professionas Conference Tuesday, October 27, am-3:30 pm Century Coege East Campus, Rm :00-8:30am Registration 8:30-10:00am Manage Your Time without Losing Your Mind Learn how you can do more with the hours in the day whie maintaining a greater baance. You wi earn to empoy simpe time-saving techniques as we as how to say yes, maybe and no without feeing guity or second-guessing your decision. You wi earn to contro your day instead of your caendar managing you! Theresa Rose, Century Coege Instructor 10:15 11:45am Deaing with Hostie Citizens 11:45-12:15 LUNCH Generate vauabe resuts for both yoursef and your organization by deaing effectivey with difficut peope and behaviors. This session wi provide you with the information and practica strategies to dea with these types of peope and situations effectivey, rationay and professionay. Lisa Lynn, Century Coege Instructor 12:15-1:45pm Be Briiant at the Basics Whether you are an individua contributor, a contract consutant, a team eader or a manager, you need to be briiant at the basics of your roe which aigns with the overarching and strategic goas of your company. The concept of being briiant at the basics combines the art of severa eements: task mastery, time management, persuasive communication and accountabiity. Lisa Mauri Thomas, Century Coege Instructor 2:00-3:30-pm IMPACT Living and/or LEADING You wi earn about being intentiona in everything you do, say and think. We are a eaders of some sort; at work, at home, through socia media, and in communities. Are you eading in a way you fee proud? It is about deciding what kind of impact you want to make and then creating a pan to start iving in a way that is creating an IMPACT that you are happy to eave behind. Annie Meehan, Century Coege Instructor $119/participant or $99 if you send three or more participants (This event is not part of the Sot Program.) For more information, visit us onine at century.edu/training or ca

3 Tabe of Contents Advanced Leadership: Good to Great Anaytic Methodoogies I... 5 Anaytic Methodoogies II... 5 Basic Report Writing... 6 Buiding Empoyee Engagement Civi Process in Minnesota... 9 Confronting the Tough Stuff: Outside my Comfort Zone Critica Incident Stress Management (CISM)... 7 Critica Thinking in the Workpace Deaing with Hostie Individuas... 6 Death Investigation... 9 Detecting Dishonesty in Statement Anaysis... 8 Deveoping Powerfu Presentations Difficut Conversations Handing Underperformers Effective Business Writing Workshop Emotiona Inteigence and Effectiveness in Pubic Safety... 8 Exceeding Customer Expectations Fearess Grammar and Painess Proofreading Foundations of Inteigence and Crime Anaysis... 4 Generationa Diversity in the Workpace Heath and Fitness for Law Enforcement... 9 How Interna Affairs Findings Can Be Used against You in Court... 8 How to Buid High Performance Teams Intro to Forensic Photography (onine course)... 4 Investigation and Prosecution in the age of CSI... 6 Investigation and Prosecution of Gang Crimes, Gang. Members and the Use of Gang Evidence... 5 Lead, Listen and Buid: Creating Success through Coaching Leading at the Next Leve Leading Change Lega Considerations: What Every Supervisor Needs to Know Managing Chaos: Set Priorities and Make Decisions Under Pressure Microsoft Office Word Basic Microsoft Office Word Intermediate Microsoft Office Word Advanced Microsoft Office Exce Basic Microsoft Office Exce Intermediate Microsoft Office Exce Advanced Microsoft Office PowerPoint Basic / Microsoft Office PowerPoint Advanced Microsoft Office Access Basic Microsoft Office Access. Intermediate Microsoft Office Access Advanced Performance Management: Strategies for Improved Empoyee Performance Preparing for Leadership: What It Takes to Lead Effectivey Principes of Successfu Project Management Principes of Supervision Professionaism at Work Responding to Confict: Strategies for Improved Communication Setting the Tone: Positive Workpace Attitude Sex Offenders The Anatomy of Prison Escapes The Ethica Leader Think Like a Strategist Time Management Understanding Terrorism... 9 Use of Deady Force and the Grand Jury Process in.. Minnesota... 6 You Have the Right to Remain Sient But You Shoudn t Century.edu/ContinuingEd

4 Member Agencies Poice Departments Bayport Canadian Pacific Rairoad Cottage Grove Hastings Hudson Lakes Area Lino Lakes Mape Grove Mapewood Mounds View New Brighton Newport New Hope North St. Pau Oak Park Heights St. Pau St. Pau Park Shakopee Stiwater West St. Pau White Bear Lake Woodbury Wyoming County Agencies/Departments Chisago County Jai Division Hennepin County Property Services Pine County Sheriff s Department Ramsey County Sheriff s Department Washington County Sheriff s Department Washington County Community Corrections MN State Agencies Minnesota Department of Human. Services, Office of Specia Investigations Minnesota Department of Human. Services, Office of Inspector Genera,. Financia Fraud and Abuse Investigative. Division Minnesota State Patro Minnesota Department of Corrections. incuding the foowing Minnesota Correctiona Faciities: Faribaut Lino Lakes Oak Park Heights Red Wing St. Coud Shakopee Stiwater 2 Century.edu/ContinuingEd

5 Wecome Learn the skis you need, during times that fit your busy schedue! We offer up-to-date and innovative training programs to address the current and future needs of those in aw enforcement, corrections, probation officers, private detectives and security personne. Our knowedgeabe instructors are experienced in teaching adut earners and aw enforcement personne, and our courses meet the requirements of Peace Officer Standards and Training (POST) continuing education. Join our Sot Program and get the best vaue for your money! Purchase 1-5 sots at $795/sot and 6+ sots at $525/sot Each sot purchased aows you to send one fu-time, icensed aw enforcement officer or dispatcher to any course in the cataog for an entire year Sots are assigned to an agency, not an individua Thank you for your continued support and partnership. Mary Vukeich Century Coege has been a great resource for our agency. CRYSTAL POLICE DEPARTMENT Century.edu/ContinuingEd

6 Course Descriptions Intro to Forensic Photography (Onine) Photographic documentation of evidence is important in many aspects of a case, from simpy recording the condition of evidence to enhancing detais that may not be discernabe to the human eye. This onine tutoria is designed to introduce the concepts of forensic photography to aw enforcement officers and others. Some of the topics covered incude: the uses of forensic imaging, toos needed for the job, aternate ight sources, and techniques beyond photography. This course is deivered entirey onine. You wi need Internet connection and an emai address. After you register, you wi receive a user name, password, and ogin instructions via emai. You may register and begin this course at any time; you wi have four weeks to compete. To receive CEUs/POST credits and a Certificate of Competion, you must achieve a score of 70 percent on the fina quiz. NOTE: If you are a member of the Sot Program, do not register for this section. Pease contact our registration staff at Estimated time for competion: 4 hours Onine, Sef-study $169 Start: Aug 25, 2015 Course: Start: Jan 1, 2016 Course: Foundations of Inteigence and Crime Anaysis This cass covers basic anaytic techniques incuding: series and pattern detection, potting crime versus time, basic statistics, practica crime mapping, critica review of data and sources, socia network anaysis, strategic summaries, and anaytic review techniques. You wi earn to write in the anaytic writing stye that is used by Federa Law Enforcement Officers, and there are reguar homework assignments to practice these techniques. Angea Gyurko, Century Facuty 48 POST Credits $650 Tues, Aug 25 Dec 8, :00-8:50pm EAST Rm 1731 Course: Century.edu/ContinuingEd

7 Course Descriptions Anaytic Methodoogies I (Hybrid: Cassroom/Onine) This cass is intended for those working as anaysts or those who are studying to become an anayst. It focuses on critica thinking skis and invoves a deep anaysis of a subject critica to aw enforcement. You wi earn to identify practica critica thinking methodoogies and ogic faws as we as conducting basic open source research and identify other sources of usefu information. You wi appy critica thinking methodoogies to case studies and deepen their eve of anaysis by preparing a strategic anaysis product. This cass invoves significant research outside of cass hours. You must be abe to attend a course meetings. Prerequisite: Foundations of Inteigence and Crime Anaysis. Angea Gyurko, Century Facuty 48 POST Credits $650 Wed, Aug 26 Oct 7, 2015 Cassroom sessions: Aug 26, Sep 9, Sep 23, Oct 7 There is a minimum of nine hours outside of cass for each three hours in the cassroom. Fina project is due October 14, :00-8:50pm EAST Rm 1731 Course: Investigation and Prosecution of Gang Crimes, Gang Members and the Use of Gang Evidence Gang members often are witnesses, victims or the perpetrator of crimes. Gang evidence and gang motives can be critica to successfu prosecutions. Crimina gangs are defined by their members and objective criteria determines who the members are. This course is intended to highight how to aw enforcement can prove that a gang exists, who its members are, and why they did what they re accused of doing. Case exampes incude an attempted murder motivated by an insut, the rape and prostitution of tweve and thirteen year ods by gang members, a stabbing during a robbery by gang members, a gun-point robbery by gang members, a murder during a robbery, and a sniper-stye shooting outside a gang party. Richard Dusterhoft, Attorney Wed, Sep 30, 2015 Course: Anaytic Methodoogies II (Hybrid: Cassroom/Onine) This cass is intended for those working as anaysts or those who are studying to become an anayst. It incudes a combination of tactica and strategic anaysis, incuding demographic anaysis, predictive statistica anaysis, and examinations of case studies on active shooters, extremists, and natura disaster responses. You wi perform critica reviews of rea events with the intent of identifying processes and structures within organizations that can enhance or hinder effective responses. You wi present written or ora briefs each week that demonstrate a mastery of critica thinking skis. This cass invoves significant research outside of cass hours. You must be abe to attend a course meetings. Prerequisite: Foundations of Inteigence and Crime Anaysis. Angea Gyurko, Century Facuty 60 POST Credits $650 Tues, Oct 21 Dec 16, 2015 Cassroom sessions: Oct 21, Nov 4, Nov 18, Dec 2, Dec 16 There is a minimum of nine hours of outside cassroom time for each three hours in the cassroom. 6:00-8:50pm EAST Rm 2209 Course: Century.edu/ContinuingEd

8 Course Descriptions Basic Report Writing Though it may not be your favorite task, writing reports is a critica part of your duties. With a itte guidance and practice, you can earn to write poished reports that convey the necessary information and are easy to understand. In this session, you wi discover the characteristics of a we-written report, earn basic steps to hep you write ceary, and get tips on how to choose the right words to convey your meaning accuratey. Doug Hotz, Instructor Wed, Oct 14, 2015 Course: Use of Deady Force and the Grand Jury Process in Minnesota Under certain circumstances, the aw justifies the use of deady force. Such cases are reviewed, either by a prosecutor or by presentation to a Grand Jury, as in the Ferguson, Missouri case. This cass expains the aw regarding the use of deady force, the Grand Jury process in Minnesota and the use of the Grand Jury in officer-invoved death cases. Specific exampes from mutipe counties are used to iustrate the types of cases and the chaenges they present. Richard Dusterhoft, Instructor Wed, Oct 21, 2015 EAST Rm 2311 Course: Deaing with Hostie Individuas We can no onger deny it, angry peope are everywhere. Regardess of the ocation or the form the difficut behavior takes, it takes a serious to on both pubic and private organizations aike. Costs incude high turnover and absenteeism aong with owered productivity and morae. You can generate vauabe resuts for both yoursef and your organization by deaing effectivey with difficut peope and behaviors. The payoff in the workpace ranges from increased job satisfaction, empoyee morae and productivity to improved reationships with customers and overa profitabiity. This course wi provide you with the information and practica strategies to dea with these types of peope and situations effectivey, rationay and professionay. Lisa Lynn, Instructor Wed, Nov 18, 2015 Course: Investigation and Prosecution in the age of CSI With the popuarity of shows ike CSI and a of its offspring, juries want and expect high tech answers to forensic probems. Using rea case exampes, this course highights the use and imitations of fingerprint evidence, DNA, baistic comparisons, bood-spatter anaysis, gastric contents, gunshot primer residue, surveiance videos, medica evidence, and ce phone data. Case exampes incude mutipe murder prosecutions incuding Jeff Trevino (video, bood spatter and gastric contents), Devin Eastwood Jones 6 Century.edu/ContinuingEd

9 Course Descriptions (ce phone tracking), Brian Fitch (DNA, ce phone tracking, medica evidence and baistics), Larry Pearson (bood spatter, medica evidence and baistics), Harry Evans (DNA, medica evidence, baistics and gunshot primer residue), and Ronad Hi (medica evidence and baistics). Richard Dusterhoft, Attorney Wed, Dec 2, 2015 Course: Sex Offenders 101 Sex offenders being reeased from correctiona faciities are often on the news and the subject of discussion among many in your community. This cass wi discuss the detais of sex offenders incuding the grooming and offending process, incarceration, treatment, determination of risk eves and supervision when they are reeased. Who are sex offenders, what offense must they commit to be abeed a sex offender, when are they reeased from correctiona faciities and where do they go? Once an offender is incarcerated for a sex offense, many processes occur to aid in rehabiitation and treatment. Determination of sex offense risk is the beginning of a process to categorize the risk a sex offender has of reoffending. When sex offenders are reeased from prison they must foow certain rues but ony if they are on supervision; what happens when they are done with their sentence? Become knowedgeabe about sex offenders, some of whom may ive in your communities. Learn about the End of Confinement Review, Predatory Offender Registration, Community Notification, Intensive Supervised Reease, Civi Commitment and sex offender treatment. Joyce Knowton, Instructor Wed, Jan 20, 2016 Course: Critica Incident Stress Management (CISM) As crises and disasters become epidemic, the need for effective incident response capabiities becomes obvious. Crisis intervention programs are recommended and even mandated in a wide variety of community and occupationa settings. Critica Incident Stress Management (CISM) represents a powerfu, yet costeffective approach to crisis response. In this four-hour introduction, you wi earn about: Definition of a Critica Incident Symptoms of Critica Incident Stress Seven Core Components of CISM Seven Phases of the Critica Incident Stress Debriefing (CISD) Joe Linker, Instructor Wed, Jan 27, 2016 Course: Century.edu/ContinuingEd

10 Course Descriptions Detecting Dishonesty in Statement Anaysis You wi be introduced to methods of anaysis to determine tendencies toward deception and omission in written and ora statements. Topics covered incude: introduction to content anaysis study, comparing other methods of truth detection, the editing process, verb tense, commitment/escape, use of pronouns and connections, change in anguage, out-ofsequence statements, and time/baance. Scott Gray, Instructor Mon, Feb 8, 2016 Course: How Interna Affairs Findings Can Be Used against You in Court The Supreme Court has hed that the prosecution must discose to the defense a reevant and materia evidence. Materia evidence incudes interna affairs findings that coud be used to impeach a testifying poice witness. The Supreme Court has aso said that under some circumstances an interna affairs finding that prevents an officer from testifying can be grounds for termination. If you testify, or may testify in the future, you need to know what to avoid. Richard Dusterhoft, Attorney Wed, Feb 10, 2016 Course: Emotiona Inteigence and Effectiveness in Pubic Safety Research shows that 85 percent of what sets successfu pubic safety personne apart from those who strugge is their abiity to use emotiona inteigence (EI) effectivey. EI is a type of inteigence that invoves the abiity to monitor one s own and others emotions, to discriminate among them, and to use the information to guide your thinking and actions. It has major impact over the abiity to infuence others, resove confict, and see our own actions more ceary in times of stress. EI is particuary important because pubic safety personne engage in managing confict on a daiy basis. It aso infuences our persona and professiona reationships as we as our genera happiness and satisfaction with our ives. Peope with strong EI tend to be more successfu professionay and more abe to make positive changes at work. Topics incude: Introduction to emotiona inteigence (EI) The emotiona and rationa brain The importance of EI and pubic safety personne effectiveness Measuring our EI The cost of weak EI; personay and professionay Maintaining/Improving EI 8 Century.edu/ContinuingEd

11 Course Descriptions Lisa Lynn, Century Instructor Wed, Mar 9, 2016 Course: Civi Process in Minnesota You wi gain a keen perspective to a areas of the civi action process and be introduced to topics substantive to understanding the civi process system in Minnesota incuding appicabiity to aw enforcement. Topics incude court structure, commencement, jurisdiction, rues, deadines, iabiity insurance, icensing, surveiance, ethics and trespass issues. Scott Gray, Instructor Mon, Mar 21, 2016 Course: Heath and Fitness for Law Enforcement This cass is designed to hep officers adopt and maintain behaviors associated with a heathy ifestye, thereby minimizing the effects of the aw enforcement environment on their heath. You wi expore the reationship between physica activity, nutrition and weness aong with topics specific to aw enforcement incuding cardiovascuar disease, stress management and back care. Marsha Panos, St. Pau Poice Dept., Weness Coordinator Wed, Mar 30, 2016 Course: Death Investigation Principes of death investigation are presented in a practica, easy-tounderstand format for aw enforcement officers and investigators invoved in assaut or death investigations. This course wi hep you respond to an assaut or death scene, make key observations, and determine proper course of action. We wi discuss: Officer response to a death scene Proper actions at a death scene Observations and indicators pointing to time of death Introduction to genera soft tissue injuries Case studies Dr. McGee, Chief Medica Examiner, Ramsey County Wed, Apri 13, 2016 Course: Understanding Terrorism This course wi address a range of basic subject matter associated with both goba and domestic terrorism and the myriad of responses by the crimina justice and aw enforcement community. We wi present and expain terrorisms definitions, background, precepts, and causes aong with present-day terrorist organizations, which are confronted by the United States. You wi gain knowedge of the nationa inteigence community and inteigence coection, production and dissemination, operation s, organizationa roadbocks from the nationa eve to the oca eve and their reationship to combating terrorism. Finay, we wi investigate experience and appied knowedge, the examination of chaenges, current issues and governmenta/socia requirements which confront crimina justice/aw Century.edu/ContinuingEd

12 Course Descriptions enforcement practitioners combating terrorism today. Focus wi be at the oca eve and the present-day environment. Thomas Cherney, Interna Consutant on terrorism and counterterrorism inteigence coection operations Wed, Apri 20, 2016 Course: You Have the Right to Remain Sient But You Shoudn t News about your poice department traves faster and further than ever before. A seemingy insignificant interaction caught on tape, taken out of context and posted onine can instanty create a firestorm of negative pubicity especiay if you remain sient. This course wi buid the case for being open, honest and proactive in your pubic information efforts. You wi earn how to deveop constructive reationships with reporters, how to everage the power of socia media, and what to do when bad things happen to good poice departments. Pau Pauos, Pubic Information Officer, St. Pau Poice Dept. Wed, May 18, 2016 Course: The Anatomy of Prison Escapes Prison and jai escapes have been in the news atey. We wi ook at some high profie historica escapes. We wi ook at the creative ways the offenders escaped and the ways the offenders used to acquire toos and equipment to hep them in their escapes and escape attempts. In many cases, there were officers and peope outside the prison that hep faciitated the escapes. Finay, we wi examine factors that contributed to escapes and practices that can hep prevent escapes. Kim Wiker, Dept of Corrections Wed, May 25, 2016 Course: Fearess Grammar and Painess Proofreading Ugh!...Grrrr...Aaaah! These are often words which escape our mouths when we write professionay. No need to fear! Whether it has been awhie since you earned the basics in schoo or you are ooking to sharpen what you aready know, this cass is for YOU. Learn to enjoy writing, be confident whie you do, and impress your readers too! You wi earn to: Identify punctuation errors Avoid doube negatives Appropriatey use passive and active voice 10 Century.edu/ContinuingEd

13 Understand subordination, predication, and coordination Use parae structure Proofread quicky and effectivey Empoy the Paramedic Method for concise writing Jeannette Grace, Instructor Wed, Dec 17, 2015 Course: Tue, Jan 19, 2016 Course: Exceeding Customer Expectations! Is the customer aways right? Customer service is not ony meeting their needs, but exceeding their expectations. There are many choices for peope when it comes to spending their doars why not make them choose your business? Making your customers fee heard, understood, and important is priceess. Learn how to set yoursef apart from others in your industry by providing the service your customers want and deserve. You wi earn how to: Define and anayze service: both great and poor experiences Understand interna versus externa customers Determine what do your customers want? Buid rapport and take responsibiity Use powerfu anguage and avoid negative Hande customer compaints Set goas for exceptiona service Lisa Mauri Thomas, Instructor Tue, Dec 15, 2015 Course: Tue, Feb 9, 2016 Course: Professionaism at Work Are you ooking for ways to move your career forward? In today s word, it s not enough to be competent at what you do, it is critica to present yoursef and your skis in a professiona manner. Sef-presentation is one of three critica skis for career success. This course wi hep you fine tune your sef-presentation abiities so that you re ready for the next career advancement opportunity! You wi earn about: Professionaism assessment First impressions Attitude Communication Etiquette Integrity Defining your persona brand image Maria Johnson, Instructor Thu, Sep 24, 2015 Course: Tue, Feb 16, 2016 Course: Century.edu/ContinuingEd

14 Leadership Program for Supervisors How To Buid High Performance Teams Phase I Phase II Phase III Generationa Diversity in the Workpace Confict Management The Ethica Leader Performance Management Principes of Supervision Lead, Listen, Buid Lega Considerations Effective Business Writing Project Management Powerfu Presentation skis Preparing for Leadership Leading Change Buiding Empoyee Engagement Time Management Confronting the Tough Stuff Think Like a Strategist Difficut Conversations Handing Underperformers Leading at the Next Leve Critica Thinking in the Workpace Setting the Tone: Positive Workpace Attitude Managing Chaos Advanced Leadership 12 Century.edu/ContinuingEd

15 Leadership Program for Supervisors Sharp and Critica Leadership Skis for Supervisors and Managers Effective supervision of empoyees is a critica ski in organizations of a sizes. Good supervisors positivey affect company morae, productivity, and the bottom ine. Offered in three phases. This program is idea for you if: 1. You are a supervisor or a manager seeking to upgrade your skis 2. You are a NEW supervisor or manager 3. You aspire to a management position 4. You are a technica professiona assigned to management positions Benefits of this training: Inspire and motivate empoyees Successfuy match empoyees to tasks Communicate with fewer misunderstandings and conficts Understand ega aspects of supervision Avoid common hiring mistakes PHASE I CLASSES Principes of Supervision Lead, Listen and Buid: Creating Success through Coaching Generationa Diversity in the Workpace Responding to Confict: Strategies for Improved Communication Performance Management: Effective Strategies for Improved Empoyee Performance How to Buid High Performance Teams The Ethica Leader Lega Considerations: What Every Supervisor Needs to Know Principes of Supervision Peope Reading for Leaders As a supervisor, you work with a personaity types, but one stye of communication does not fit a peope. Learn the key principes to hep you peope read, supervise, and easiy communicate with different personaities. Reduce your peope stress and buid your ikeabiity factor to gain respect and cooperation. Taior your conversation, emai, deegation, and presentations to each of the four distinct personaity types. You wi earn how to: Understand and work with peope as they are Deveop your eadership and ikeabiity skis Discover the concept of taioring your communication using the patinum rue Mike Kiefer, Instructor Tue, Sep 22, 2015 Course: Thu, Jan 21, 2016 Century.edu/ContinuingEd

16 Leadership Program For Supervisors Course: Lead, Listen and Buid: Creating Success through Coaching Coaching is one of the most powerfu one-on-one management techniques for getting the best out of every empoyee. As a manager or supervisor, you need to sharpen your coaching skis if you want your empoyees to achieve high performance. This session wi demonstrate what you can do to deveop empoyees and hep them meet, and exceed expectations. You wi earn how to: Identify coaching styes and their consequences Recognize what it takes to be a great coach/eader Understand why coaching is critica in today s work environment Incorporate a simpe coaching process for successfu interactions Communicate expectations in a way that makes others want to foow-through Learn barriers to effective coaching and how to dea with them Theresa Rose, Instructor Thu, Oct 1, 2015 Course: Thu, Jan 28, 2016 Course: Generationa Diversity in the Workpace Our workpace has become a paying fied of competing viewpoints and vaues as five generations share the same workspace. In today s fast-paced, ever-changing work environment, finding ways to maximize the performance of every person has never been more vita. Understanding and appreciating one another s perspective has aways been the key to effectiveness and productivity at work; in today s muti-generationa workpace, an organization s success depends on it. You wi earn how to: Understand and identify generationa viewpoints Be aware of your own generationa perspectives and biases and use them to enhance outcomes Coach and manage intergenerationa teams to maximum performance Dea with confict among different generations Recruit, retain, and motivate empoyees to promote winning behaviors Enhance success by working with members of different generations Lisa Lynn, Instructor 14 Century.edu/ContinuingEd

17 Leadership Program For Supervisors Thu, Oct 8, 2015 Course: Thu, Feb 4, 2016 Course: Responding to Confict: Strategies for Improved Communication It s time to manage confict rather than have it manage you! Confict is a norma by-product of working with others. How you dea with confict and differing perspectives impacts your abiity to manage peope and enjoy your work. You wi earn how to: Recognize the types of confict Practice strategies for deaing with differences Buid skis for positivey resoving differences Nan Gesche, Instructor Tue, Sep 29, 2015 Course: Thu, Feb 11, 2016 Course: Performance Management: Effective Strategies for Improved Empoyee Performance This is a hands-on, practica cass that wi have you gaining new skis you can put to work right away. We wi discuss effective strategies for anayzing and panning for improved empoyee performance. By the end of the cass, you wi know how to account for skis, knowedge, systems, processes, and persona factors in the tota performance equation. You wi earn how to: Assess empoyee performance discrepancies against standards and expectations Successfuy manage confict among empoyees, incuding the most difficut Deveop a performance management system Lisa Lynn, Instructor Thu, Oct 22, 2015 Course: Thu, Mar 3, 2016 Course: How to Buid High Performance Teams Have you ever been part of a team that easiy accompished exceence on a daiy basis? True teams are greater than the sum of their parts. Teams accompish more than groups of individuas ever can. Teammates energize, encourage, hep, and prope each other toward greatness and accompishment of a common goa. During this interactive workshop earn and appy strategies that hep you transform groups of peope into effective teams. You wi earn how to: Recognize factors contributing to the dysfunction of a group Address issues bocking creation of a strong team Century.edu/ContinuingEd

18 Leadership Program For Supervisors Identify Characteristics of effective teams Create habits and communication techniques that ead to successfu teams Stimuate the teambuiding process Theresa Rose, Instructor Tue, Oct 13, 2015 Course: Thu, Feb 25, 2016 Course: The Ethica Leader One of the greatest chaenges in the pubic and private sectors is the supposed confict between efficiency and ethics. This has been a topic of discussion even during the time of Socrates, and is sti a rea issue today. Look at the many individuas, from a positions in ife, who earned this esson the hard way: ethics matter. You wi earn how to: Recognize the importance of ethics at a eves of an organization Be a chaenging and dynamic eader and sti ethica Address rea-ife ethica diemmas, using rea-ife case studies Jeannette Grace, Instructor Tue, Oct 6, 2015 Course: Thu, Feb 18, 2016 Course: Lega Considerations: What Every Supervisor Needs to Know Empoyment aw can seem compicated and intimidating. As a supervisor you need to understand and foow the aw: you can t afford not to! This course wi hep you gain a basic understanding of empoyer and empoyee rights, and be ready to address them in your own situation. You wi earn how to: Recognize and address sexua harassment issues, incuding hostie environment, quid pro quo, same-sex sexua harassment, and harassment by third parties Understand disabiity discrimination and accommodations Avoid negigent hiring and negigent retention Dea with objectionabe behavior Use effective and ega discipine Hande empoyee grievances Richard Hodsdon, Instructor Thu, Oct 15, 2015 Course: Thu, Mar 10, 2016 Course: Century.edu/ContinuingEd

19 Leadership Program For Supervisors PHASE II CLASSES Leading Change Buiding Empoyee Engagement: Managing Taent and Buiding Commitment Deveoping Powerfu Presentations Time Management: Work Smarter Not Harder Principes of Successfu Project Management Effective Business Writing Workshop Preparing for Leadership: What It Takes to Lead Effectivey Leading Change Do you fee under pressure to get more work done, of better quaity, with fewer peope, in ess time, in new ways, with a smaer budget, in constanty changing conditions? If so, you are not aone! Change has become a way of ife in most organizations, and the most effective eaders are earning how to adapt. Whie some organizations fourish on routine and the status quo, it is more ikey that today s eaders are required to embrace change as a fact of ife. You wi earn how to: Use proven tips and techniques for eading change Minimize resistance and stress among your team Anticipate faiure and mitigate risks Thrive on change as a path to success Nan Gesche, Instructor Tue, Oct 20, 2015 Course: Tue, May 24, 2016 Course: Buiding Empoyee Engagement: Managing Taent and Buiding Commitment Empoyees can be your most profitabe asset or your most expensive iabiity. You choose. Engaged empoyees are committed to company goas and to exceence. They are the empoyees who are motivated, productive, and positive. Disengaged empoyees are the opposite compacent, unproductive, and negative. As a supervisor or manager, being abe to create an environment of engagement can make a the difference. This cass wi aow you to evauate where you and your team are at and what steps to take to produce the resuts you want. You wi earn how to: Define empoyee engagement Understand the causes of disengagement Detect signs of disengagement Century.edu/ContinuingEd

20 Leadership Program For Supervisors Identify disengaged empoyees Anayze how you infuence empoyee engagement Choose toos and techniques that work for your team Deveop an Empoyee Engagement Pan Juie Paeen, Instructor Tue, Oct 27, 2015 Course: Tue, Apr 5, 2016 Course: Deveoping Powerfu Presentations Strong presentation skis are vita to exce in business. Communicating information one-on-one, to a sma group, or a arge audience is key to success. In this cass you wi earn how to send a persuasive message with confidence and professionaism. If thinking about giving a presentation gets your nerves jumping, rest assured that a supportive diaogue process wi be used to deveop, practice, and present in cass mini-presentations. You wi earn how to: Identify persona methods for overcoming anxiety Anayze an audience Organize for the intended audience Create openings to capture audience attention Create powerfu coses with a ca-toaction Faciitate controed question and answer sessions Design and present a mini-presentation 18 Century.edu/ContinuingEd Jeannette Grace, Instructor Tue, Nov 3, 2015 Course: Thu, Mar 17, 2016 Course: Time Management: Work Smarter Not Harder Everyone is being asked to do more in ess time; therefore, you must become more efficient! Learn how to get more done in ess time with great enthusiasm. It a starts with understanding the motivation and psychoogy of how to set and achieve persona, work, and activity goas. We wi cover time savers in meetings, handing phone cas, paperwork, and more. You wi have an opportunity to compete a persona time management survey and a goa setting tempate. You wi earn how to: Recognize the seven major timewasters and how to counteract each one Discover your time management strengths and weaknesses Recognize the importance of ife panning, persona efficiency and sefmotivation Theresa Rose, Instructor Thu, Oct 29, 2015 Course:

21 Leadership Program For Supervisors Thu, Mar 24, 2016 Course: Thu, Apr 7, :00am-4:00pm Course: Principes of Successfu Project Management Project management is a critica ski in today s workpace. Learn the basic principes of project management and how you can appy them in your current work setting. This course wi be a practica introductory workshop. You wi receive tempates for project tracking and a ist of project review questions. No prior project management experience is required for this cass. You wi earn: The six stages of a project ife cyce How to buid miestone charts How to buid breakdown structures for project panning An introduction to GANTT charts Lisa Mauri Thomas, Instructor 7 POST Credits $240 Wed, Nov 4, :00am-4:00pm Course: Effective Business Writing Workshop Writing poory in business can refect negativey on the company and on you. It can aso resut in ost business. Strong business writing skis enabe you to communicate ceary and effectivey. To achieve this means knowing how to anayze your audience, get organized, and practice your skis. In this cass, you wi earn these skis, as we as earning how to get your point across using appropriate tone, formatting, and anguage. You wi earn how to: Write topic statements that guide your message Conduct audience anaysis Appropriatey use informa and forma styes Write with carity Avoid repetition and unnecessary words Deveop persuasive messages Organize for the intended audience Produce powerfu and appropriate emais Theresa Rose, Instructor 8 POST Credits $245 Thu, Nov 12, :00am-4:00pm Course: Thu, Mar 31, :00am-4:00pm Course: Century.edu/ContinuingEd

22 Leadership Program For Supervisors Preparing for Leadership: What It Takes to Lead Effectivey Moving from the front ine into eadership can be an exciting yet chaenging opportunity. New managers sometimes fai because they don t fuy understand what it means to be in charge. Leadership requires you to make changes that wi enhance your team s performance and, in turn, hep the organization achieve its goas. This workshop wi hep you focus on resuts and make a successfu transition into eadership. You wi become a eader who thrives, not just survives, in your first eadership journey. You wi earn how to: Buid on your persona foundation of capabiities, character, and interpersona skis Make effective decisions Foster empoyee commitment Deveop a team through coaching and mentoring Estabish and maintain accountabiity Buid persona power (creating and using networks, understanding office poitics) Laura LaCroix-Daauhn, Instructor Tue, Nov 5, 2015 Course: Thu, Apr 14, 2016 Course: PHASE III CLASSES Confronting the Tough Stuff: Outside my Comfort Zone Think Like a Strategist Difficut Conversations Handing Underperformers Leading at the Next Leve Critica Thinking in the Workpace Setting the Tone: Positive Workpace Attitude Managing Chaos: Set Priorities and Make Decisions Under Pressure Advanced Leadership: From Good to Great Confronting the Tough Stuff: Outside my Comfort Zone Unfortunatey, we can experience a great dea of discomfort in workpace situations. After a, we spend a arge part of our waking hours working with peope very different from ourseves, to achieve goas that may or may not be cear or reaistic. It s no wonder that situations emerge that we fee are outside of our comfort zones to address or sove. Discuss some of the most common (and most dreaded) exampes of such situations and discover practica ways to approach each. Leave the cass with a new repertoire of responses that wi expand your comfort zone and give you increased confidence as an empoyee, supervisor, or manager. Theresa Rose, Instructor Tue, Nov 10, 2015 Course: Thu, May 5, 2016 Course: Century.edu/ContinuingEd

23 Leadership Program For Supervisors Think Like A Strategist It is difficut for an individua or a company/department to progress if where you are and where you have been is not first understood. An evauation of mission, goas, and strategies can provide discoveries that define a revised or new course of action. It isn t enough in a competitive marketpace to depend on gut feeings or on doing what has worked in the past. To move to the next eve, individuas and companies/departments need to anayze first, pan second, and execute ast. You wi earn how to: Assess your current strategy Determine the hepfu and non-hepfu practices of the past Stimuate necessary change and buid empoyee support Prioritize strategic efforts in parae with the big picture Incorporate company/department cuture in roout of revised or new strategy Execute a strategy after carefu anaysis and panning Jeannette Grace, Instructor Thu, Nov 19, 2015 Course: Thu, Apr 21, 2016 Course: Difficut Conversations Handing Underperformers Workpace conversations can be chaenging and especiay so when you (or your manager) perceive someone on your team as an underperformer. Such necessary conversations can eicit a high eve of confict avoidance in the best of us. Being abe to objectivey recognize a situation for what it is and know you have eiminated any hint of discrimination, bias and other vunerabiities is critica for such difficut conversations to have both a desired effect and a asting impact. You wi earn how to: Set expectations up front to hep steer empoyees cear of underperformance from the start Recognize the warning signs of underperformance and accompanying micro-expressions Understand empoyee motivations that can prompt them to perform at their best Appy your innate critica thinking skis to effectivey anayze the situation for possibe discrimination or bias Coach an empoyee through a performance improvement pan in partnership with your HR department Mode high performing characteristics that are respected by others Lisa Mauri Thomas, Instructor Thu, Sep 17, 2015 Course: Thu, Apr 28, 2016 Course: Century.edu/ContinuingEd

24 Leadership Program For Supervisors Leading at the Next Leve Designed for peope who have been promoted, or are soon to be, this highy interactive workshop expores the eadership mindset and how to take your eadership to the next eve. You wi gain toos and insights aong with specific behaviors to pick up and et go of that wi hep you succeed as you move forward in your organization or your career. Jean Johnson, Instructor Wed, Dec 16, 2015 Course: Thu, Jan 14, 2016 Course: Critica Thinking in the Workpace Take a step back and ook from the outside in with an open and rationa mind this is the impetus of a critica thinker. So often, our perspective is skewed by unintentiona bias. Being abe to recognize bias and ook at a situation with mutipe perspectives is a method used to break through thinking 22 Century.edu/ContinuingEd imitations. Critica thinking aows you to get at what ies underneath and then generate productive ideas. You wi earn how to: Be an appropriate skeptic Ask questions that are thought provoking and reevant Gather and assess information before interpreting Deveop criteria to measure interpretations against Understand impications and consequences of interpretations Generate productive ideas based on a foundation of critique Jeannette Grace, Instructor Tue, Dec 1, 2015 Course: Thu, May 12, 2016 Course: Setting the Tone: Positive Workpace Attitude One of a supervisor s responsibiities is setting the tone of the team. Norms and team cuture are created by this tone, and it is up to the supervisor to continuay re-enforce the kind of tone desired. Negativity can boom in most team settings, and the supervisor who knows how to nip negativity in the bud can maintain the team environment wanted. Learn about team cuture and norms, how to set and maintain them, and how to re-steer the team when dynamics shift. Theresa Rose, Instructor

25 Leadership Program For Supervisors Tue, Dec 8, 2015 Course: Thu, May 19, 2016 Course: Managing Chaos: Set Priorities and Make Decisions Under Pressure Faing victim to chaos can rob your energy and hinder your abiity to reason. Instead of having a cear vision that is managed with purpose, you find yoursef parayzed by the stress or forging forward just to survive. Learn how to take charge of the things you can contro with techniques for probem soving, time management, and negotiation. You wi earn how to: Use DICE method for exporing aternative soutions Identify your common time wasters and how to tacke them Strategize when prioritizing to increase action Use a dipomatic no and give yoursef permission to use it Improve your abiity to manage stressfu situations Jeannette Grace, Instructor Thu, Dec 10, 2015 Course: Thu, May 26, 2016 Course: Advanced Leadership: Good to Great Most workpaces are experiencing substantia chaenges. Yet some are faring much better than others. What makes these organizations successfu where others are not? What secrets have aowed them to thrive despite the stressors and probems of an economy in fux? This course is based on the ideas from Jim Coins book, Good to Great. You wi review techniques that are used to recognize roadbocks and enhance individua, team, departmenta, and even organizationa performance based on key eadership principes. You wi earn to: Identify the characteristics of Leve 5 Leaders who have both persona humiity and professiona wi Get the right peope on the bus Aways confront the bruta facts and why faiure to do so can spe disaster Impement the Hedgehog Concept Deveop and maintain a cuture of sefdiscipine Use technoogy is an acceerator of change not a change agent Buid momentum by using the Fywhee Strategy Lisa Lynn, Instructor Thu, Dec 3, 2015 Course: Thu, Jun 2, 2016 Course: Century.edu/ContinuingEd

26 Microsoft Office Computer Training Microsoft Office Word 2013 Basic Learn how to create documents with Word 2013, edit documents, format text and paragraphs, format documents and create and format tabes. REQUIRED TEXTBOOK: Iustrated Course Guide: Microsoft Office Word 2013 Basic, approximatey $25. Onine book code 2LEF Suzanne Kaminski, Instructor Mon, Sep 21, 2015 EAST Rm 1730 Course: Wed, Sep 23, 2015 Course: Wed, Jan 13, 2016 Course: Mon, Feb 1, 2016 EAST Rm 2312 Course: Mon, May 23, 2016 EAST Rm 2312 Course: Microsoft Office Word 2013 Intermediate Learn how to iustrate documents with graphics, work with themes and buiding bocks, merge word documents, work with styes and tempates, deveop mutipage documents, and work with references. REQUIRED TEXTBOOK: Iustrated Course Guide: Microsoft Office Word 2013 Intermediate, approximatey $25. Onine book code 2LEF Prerequisite: Microsoft Office Word 2013 Basic. Suzanne Kaminski, Instructor Mon, Oct 19, 2015 EAST Rm 1730 Course: Wed, Oct 21, 2015 Course: Wed, Feb 10, 2016 Course: Mon, Mar 7, 2016 EAST Rm 2312 Course: Microsoft Office Word 2013 Advanced Learn to integrate word with other programs, expore advanced graphics, buid forms, coaborate with coworkers, and customize word. REQUIRED TEXTBOOK: Iustrated Course Guide: Microsoft Office Word 2013 Advanced, approximatey $25. Onine book code 2LEF Prerequisite: Microsoft Office Word 2013 Basic and Intermediate. Suzanne Kaminski, Instructor Mon, Nov 16, 2015 EAST Rm 1730 Course: Wed, Nov 25, 2015 Course: Century.edu/ContinuingEd

27 Microsoft Office Computer Training Wed, Apr 6, 2016 Course: Mon, May 9, 2016 EAST Rm 2312 Course: Microsoft Office Exce 2013 Basic Learn to get started with Exce 2013, work with formuas and functions, format a worksheet, work with charts, and anayze data using formuas. REQUIRED TEXTBOOK: Iustrated Course Guide: Microsoft Office Exce 2013 Basic, approximatey $25. Onine book code 2LEF Suzanne Kaminski, Instructor Mon, Sep 28, 2015 EAST Rm 1730 Course: Wed, Sep 30, 2015 Course: Wed, Dec 16, 2015 EAST Rm 1730 Course: Wed, Jan 20, 2016 Course: Mon, Feb 8, 2016 EAST Rm 2312 Course: Mon, Apr 18, 2016 EAST Rm 2312 Course: Mon, Jun 6, 2016 EAST Rm 2312 Course: Microsoft Office Exce 2013 Intermediate Learn to manage workbook data, use tabes, anayze tabe data, automate worksheet tasks, enhance charts and use what if anaysis. REQUIRED TEXTBOOK: Iustrated Course Guide: Microsoft Office Exce 2013 Intermediate, approximatey $25. Onine book code 2LEF Century.edu/ContinuingEd

28 Microsoft Office Computer Training Prerequisite: Microsoft Office Exce 2013 Basic. Suzanne Kaminski, Instructor Mon, Oct 26, 2015 EAST Rm 1730 Course: Wed, Oct 28, 2015 Course: Wed, Feb 17, 2016 Course: Mon, Mar 28, 2016 EAST Rm 2312 Course: Mon, Apr 25, 2016 EAST Rm 2312 Course: Mon, Jun 20, 2016 EAST Rm 2312 Course: Microsoft Office Exce 2013 Advanced Learn to anayze data with pivot tabes, exchange data with other programs, share exce fies and incorporate web information, customize exce and advanced worksheet management and program with exce. REQUIRED TEXTBOOK: Iustrated Course Guide: Microsoft Office Exce 2013 Advanced, approximatey $25. Onine book code 2LEF Prerequisite: Microsoft Office Exce 2013 Basic and Intermediate. Suzanne Kaminski, Instructor Wed, Dec 2, 2015 Course: Mon, Dec 7, 2015 EAST Rm 1730 Course: Wed, Apr 13, 2016 Course: Century.edu/ContinuingEd