Strengthening Human Resources Information Systems: Experiences from Bihar and Jharkhand, India

Size: px
Start display at page:

Download "Strengthening Human Resources Information Systems: Experiences from Bihar and Jharkhand, India"

Transcription

1 Strengthening Human Resources Information Systems: Experiences from Bihar and Jharkhand, India Technica Brief October 2012 Context India faces critica human resources (HR) chaenges in the heath sector, incuding shortages in key cadres and in rura and under-served areas. Working Groups under the Nationa Rura Heath Mission (NRHM) as we as the Panning Commission s High Leve Expert Group have emphasised the importance and urgency of strengthening human resources for heath (HRH), noting that achieving universa access to quaity heath care is highy dependent on the quantity and quaity of the heath workforce. With an increased recognition of the importance of HRH, NRHM has been investing in deveoping more heath workers, especiay at the primary care eve. However, a major obstace has been that information on the heath workforce is imited, fragmented, and generay not in a format that can be easiy reviewed and shared. The minima amount of HR information that does exist is usuay kept in disparate paper fies, which are often not up-to-date. The heath information system in most states focuses on service deivery and does not incude sufficient HR information. This greaty reduces the abiity of decision-makers to access and use accurate and timey data to improve the effectiveness and efficiency of the workforce, which is critica in order to meet nationa heath objectives. An improved HR information system (HRIS) is an essentia too needed to improve HRH poicies as we as workforce panning, deveopment, and support. What is an HRIS? An HRIS provides managers and decision-makers with information needed to effectivey pan, deveop, and support their heath workforce, incuding information to identify and address probems. Generay, it incudes information on the heath workforce such as the number of workers by cadre, posting ocation, training quaifications, icensing status, as we as information on staffing and vacancies by faciity. Many modern HRIS are muti-database systems with significant capacity to anayse workforce probems and possibe soutions, as we as the capacity to ink HR and service deivery data. The strength and effectiveness of an HRIS does not soey depend on technoogy, but rather on the system being practica, userfriendy, fexibe, and abe to generate accurate and timey information. A good HRIS provides the foundation for strong workforce panning, deveopment, and management incuding recruitment, depoyment, retention, quaity assurance and productivity. Recommended Approach to Strengthen HRH and HRIS IntraHeath Internationa Inc. (IntraHeath) is a US-based nonprofit agency and a goba HRH eader, which advocates for strengthening HRIS as an essentia first step in most countries facing HRH chaenges. Based on experience of working in over 40 countries, incuding India, IntraHeath recommends the foowing steps to improve an HRIS: Ensure oca eadership: A Stakehoder Leadership Group (SLG) shoud be estabished for the HRIS and broader HRH efforts, to ensure oca ownership, appropriate customisation of the system, and sustainabiity. The SLG members shoud represent a broad group of governmenta and non-governmenta HRH eaders and stakehoders, and their roe incudes identifying the key HRH poicy and management issues and questions, and guiding the effort to strengthen the HRIS. Link with and improve existing information systems: The SLG or a working group inked with the SLG shoud assess existing heath information systems, information and communication technoogy infrastructure (e.g., existing networks, internet connectivity, software etc.) and reevant data currenty coected by different departments and groups in both the pubic and private sector. It shoud USAID FROM THE AMERICAN PEOPLE

2 identify the opportunities to ink with and compement existing systems as we as priority gaps that need to be addressed through an improved HRIS. Identify and customise software soutions: After the SLG agrees on key HRH issues, and the needed HRIS improvements, based on the assessment, it wi need to seek customised HRIS software soutions. The seected software soutions shoud compement existing systems and toos, to the extent possibe, in order to ower costs and acceerate impementation. Promote use of data: Once the improved HRIS generates data, it is critica to promote its use, which requires capacity-buiding and support to managers and decisionmakers. The SLG shoud aso mode use of the HRIS data, as it works on broader HRH issues. Ensure sustainabiity: Continuous engagement of the HRH eaders (incuding SLG members) is critica for optima use of the HRIS as we as for ensuring maintenance and improvements to the system in future. IntraHeath has deveoped the ihris Suite using open source software, to offer heath-care providers in deveoping countries ow-cost and easiy customised information systems for tracking and anaysing heath worker data. The ihris Suite consists of four toos for managing human resources information: Ÿ ihris Manage, a human resources management system Ÿ ihris Quaify, a training, certification and icensure tracking database Ÿ ihris Pan, workforce panning and modeing software Ÿ ihris Retain, workforce retention intervention costing too HRIS District Piot Experiences In India, the Nationa Heath Systems Resource Centre (NHSRC), the technica support agency for NRHM, works to strengthen state-eve heath information systems and HRIS. NHSRC invited IntraHeath to contribute its experience and expertise to the HRIS efforts, through the USAID-supported Vistaar Project. The Society for the Heath Information Systems Programme in India (HISP India), a technica partner of NHSRC, aso contributed to this coaboration, and the three organizations formed a technica assistance team. This team offered to hep the State Heath Society of Bihar (SHSB) and the Jharkhand Rura Heath Mission Society (JRHMS) to strengthen their HRIS. In addition, the DFID-funded Bihar Technica Assistance Support Team (BTAST) aso contributed to this effort in Bihar. This work started with a piot in one district per state and the SHSB and JRHMS eaders chose the Siwan and Ranchi districts of Bihar and Jharkhand, respectivey. IntraHeath ed the technica assistance and capacity-buiding efforts for these two piots from mid-2010 through eary Over time, the state Departments of Heath and Famiy Wefare (DHFW) in Jharkhand and the Department of Heath (DOH) in Bihar became invoved, since the HRIS is important not ony for the NRHM, but for onger term eadership and management of the state heath sector. The piots were successfu, and in Jharkhand, the Ranchi district's HRIS is operationa and incudes over 1,900 empoyee records. In Bihar, the Siwan district's the HRIS is aso operationa and incudes amost 1,100 empoyee records. Key Resuts from the HRIS Piot Efforts: In March and September 2011, IntraHeath ed a review of the district piots in Bihar and Jharkhand respectivey, to assess the resuts and essons from the piot efforts in each state, gathering information from existing data, key informants, and reguar review meetings. The key findings from these reviews are summarised beow. Heath sector eaders in both states are committed to HRIS strengthening and scae-up: Bihar and Jharkhand heath officias have increased understanding and interest in improving their HRIS, and have provided needed eadership in areas such as ensuring timey data coection. The heath sector eaders (both NRHM and DHFW/DOH) are committed to statewide scae-up, incuding ongoing staff capacity-buiding. A functioning mode HRIS exists in both states and serves as a patform for expansion: The piots invoved the deveopment of a customised HRIS, using the open source ihris Manage software. The piot HRIS incuded basic HR data on a pubic heath sector empoyees in the seected district, and aowed users to generate simpe and user-friendy reports, organised by characteristics such as faciity name and type, job tite, date of recruitment, current posting, empoyment tenure, retirement and contract date. The piot HRIS is producing usefu information: HRIS reports are being generated in the piot districts with vauabe information about depoyment of heath workers, by job tite and faciity as we as by retirement status for reguar empoyees. The piots aso reveaed that many contractua

3 workers were unsure of their job status and were not receiving reguar contract extensions, given the ack of an effective mechanism to track contract renewa deadines. The initia reports aso exposed the critica need to standardise heath faciity names and categories and heath worker position tites. The piots have heped refine the systems requirements, in coaboration with key stakehoders and potentia users. Staff capacity is strengthened to impement and maintain the HRIS: State heath sector eaders designated appropriate staff to manage the HRIS piot work, incuding data coection, data entry and data quaity review at the state and district eve. Additiona state-eve capacitybuiding is needed, especiay in areas such as data quaity and data anaysis, and additiona staff training wi be needed in each district for statewide scae-up. Recommendations for Statewide Scae-up: The recommendations resuting from the piot experiences and review were as foows: Continue and expand strong eadership: These two states benefited from strong eadership for the HRIS effort. This wi need to continue for statewide scae-up and for future expansion of the scope of the HRIS. Formay constituting an SLG woud be hepfu in forging stronger inter-agency partnerships, probem-soving, and ensuring high eve use of the data. Buid capacity of HR unit: A strong HR unit within the state pubic heath sector is needed to ead core HRH efforts, incuding managing the HRIS. The states need a reguar system and staff to ensure data updates, anaysis and use. An HR unit is aso needed to ead efforts to expand the HRIS, such as to incude in-service training and performance management modues. An expanded and quaified HR unit is aso needed to improve HR management systems, such as recruiting, depoyment and workforce support efforts. Start with the basics: In order to buid support and create momentum for an improved statewide HRIS, the initia modues, scae-up and use of the system shoud focus on basic, priority HR areas such as vacancies, depoyment, retirement and workforce panning, rather than more sensitive areas such as measuring performance or tracking absenteeism. Once the HRIS is accepted and institutionaised, heath sector eaders can expand the HRIS to address more sensitive issues. A potentia area for future expansion in these two states woud be working with professiona associations to improve icensing and continuing education efforts. Estabish data standards and data fow processes: The piots reveaed the need for a standardised ist of heath faciities and heath worker position tites, as often mutipe names and category types are being used to refer to the same faciity, resuting in miseading data anaysis and reports. In addition, many personne are unsure of their position tites or continue to use outdated tites, because they have not received forma communication of tite changes. The piot efforts focused on customising and testing the software, data coection, and data quaity. An important next step is to deveop appropriate procedures to assign responsibiity and access rights for maintaining and managing the HRIS, protecting the data from damage or tampering, and ensuring privacy. Promote data-based decision-making: It is important to deveop routine mechanisms for HRIS data sharing, such as by incorporating use of the data into reguar review meetings hed at faciity, bock, district, and state eve. This wi require capacity to anayse and review basic HR data at a eves. Data sharing and use generay resut in increased interest in the data, and in turn, improved quaity of the data. HRIS data and routine reports shoud be critica toos for HR management, incuding ensuring staffing and service standards are met at each faciity. Statewide Scae-up Experience Both state governments appreciated the data resuting from the piots, and began statewide scae-up efforts soon after the review of the district piots. The state eaders activey ed the scae-up process, and requested continued Project technica assistance during the scae-up effort. The Project focused on capacity-buiding inputs, especiay to ensure strong data maintenance and quaity systems. The state officias and Project team worked to ensure that data inputs were standardised, such

4 as the various categories of job tites, faciity names, and other critica fieds that were previousy uncear. These standardised input categories are critica for accurate HRIS reports. The Project team aso assisted with training sessions for state and district government staff, deveoped job aids to support improved data coection, and heped to standardise the data input fieds to reduce data entry errors. Bihar Scae-up: The DOH decided to continue data coection for a districts and a heath worker cadres in the state, and to conduct data verification by cadres, in a phased manner. The first phase focused on doctors, foowed by nurses, auxiiary nurse midwives (ANMs) and then other heath empoyees. During each phase, the DOH team set timeines for the competion of data coection and verification, and appropriate government officias were responsibe to oversee the activities and monitor progress. The DOH sponsored training sessions on the HRIS and data entry for the district teams. This initia scae-up effort did not incude personne from state medica coeges and their affiiated hospitas or nursing and ANM schoos. However, in June 2012, the DOH eaders decided to incude these institutions and began efforts to incude these personne, in order to deveop a more compete HRIS. The DOH named a Joint Monitoring Committee to oversee the HRIS effort and ensure use of the data, which is an important deveopment for sustainabiity and use of the HRIS. The Joint Monitoring Committee met four times from Juy to September 2012 to review and address technoogica and heath system reated issues to strengthen the HRIS scae-up efforts, further demonstrating the state eadership s commitment to scae-up success. They have aso put data coection and maintenance protocos into pace. In addition, the state eaders, who now have an increased to appreciation for the vaue of compete, accurate, and timey data, have decided to estabish an HR ce at the state eve, to ead HRH efforts in the state, incuding management of the HRIS. As of September 2012, the Government of Bihar has more than 38,500 individua empoyee records avaiabe in the state HRIS. Of these records, cose to 8,000 are doctors, 2,500 nurses, 12,000 ANMs and 16,000 other empoyees. The data revea current heath worker depoyment, education eves, retirement dates and vacancies by faciity, which can inform important HRH decisions in the state. The initia data coection is compete for doctors and nurses and data coection for ANMs and other heath workers is schedued for competion by the end of Iustrative HRIS Data: Number of Doctors by Service Category in Bihar Service Category Reguar Contractua Tota State Heath Services 2, ,662 District Heath Services 0 2,342 2,342 Medica Education (Aopathic) 1, ,133 AYUSH Services 237 1,046 1,283 Medica Education (AYUSH) Other Tota 4,222 3,741 7,963 1 Doctors incude those with the MBBS and recognised AYUSH degrees The HRIS provided the DOH in Bihar with a comprehensive picture of how many doctors they have empoyed across the various service categories. It aso aows them to access more detais on each service category, down to the faciity ocation and specific characteristics of each doctor (such as speciaisation). This data heped the DOH eaders to reaise that there are many doctors working outside of DOH faciities (incuded in the Other category), such as with the District Jai Hospitas, District Poice Hospitas, and State Empoyee Insurance Hospitas. Jharkhand Scae-up: In Jharkhand, the DHFW decided to scae up the HRIS by focusing first on doctors in the state, and then using these essons to inform data coection for other cadres. Simiar to Bihar, the DHFW eaders put protocos in pace for data coection, with timeines and appropriate government officias overseeing the process. As of September 2012, the DHFW team has entered the data and estabished the HRIS personne records for more than 1,550 Medica Officers empoyed by DHFW across the state. The data on Medica Officers revea current posting, empoyment history, areas of speciaisation, retirement dates and training status, which can inform important HRH decisions in the state. The DHFW team has aso coected most of the data for other cadres and they are beginning the data entry process for these cadres. In addition, the state is initiating a data centre within the DHFW, which wi ead in HRIS maintenance, data anaysis and generating reports.

5 Iustrative HRIS Data: Presence of Speciaists in Community Heath Centres in Jharkhand Buiding capacity to use the HRIS data for programming, incuding inter-operabiity with the Heath Management Information System service deivery data According to the Indian Pubic Heath Standards, each Community Heath Centre shoud have one physician speciaist in paediatrics, obstetrics and gynaecoogy, and anaesthesioogy. However, the HRIS data reveaed a severe shortage in speciaist doctors, which the DHFW in Jharkhand is working to address. Chaenges and Next Steps Athough exceent progress has been made, there are chaenges in strengthening the state HRIS. One of these is a reuctance to share some requested data, especiay among Medica Officers. Strong heath sector eadership commitment and an abiity to expain the importance of the HRIS wi hep to encourage staff to share the needed information. There are aso shortages of quaified staff to operate and maintain the HRIS at the required statewide scae, and a need to designate a responsibe unit (with strong inks to other key units such as the HR unit), and buid their staff capacity. Finay, there is imited experience and capacity in using the data in heath sector decision-making, and that wi need to be expanded over time. The important next steps for optima effectiveness of the state HRIS, incude: Paediatrics Obstetrics and Gynaecoogy or EmOC Trained Anaesthesioogy or Life Saving Anaesthesia Skis (LSAS) Trained CHC with Speciaist Number of community heath centres CHC without Speciaist Competing data entry and verification for a heath worker cadres Ensuring impementation and institutionaisation of data quaity, maintenance, and protection protocos The states have aready begun using the HRIS, with a number of heath sector eaders reviewing the initia reports, incuding reports on depoyment of doctors and other heath workers to identify gaps and consider actions to fi key vacancies. For exampe, in Bihar, the state HRIS team generates reports on the number and depoyment of doctors, and the review of these reports has recenty become a part of the state-eve Civi Surgeon s monthy review meetings. As a resut of the HRIS data, DOH eaders have been abe to identify posts where doctors are not reporting for duty over a ong period of time, and they are taking actions to ensure these positions are fied. In addition, DOH eaders are improving recruitment and posting of speciaist facuty for medica education, because they now have a more compete database of a doctors empoyed by DOH. In Jharkhand, DHFW eaders have reviewed the data in the system, identified gaps, and initiated the recruitment process for doctors in high need speciaties (such as obstetricians and anaesthesioogists) and for high need areas across the state (such as at community heath centres). Concusion The initia district piot efforts in Bihar and Jharkhand estabished a mode district HRIS using customised open source software, buit staff capacity in data coection, quaity assurance and use, and demonstrated the vaue of the information generated. Heath sector eaders in both states appreciated the district effort and are eading scae up efforts to deveop a statewide HRIS, to improve heath workforce panning, deveopment and support. The piot and statewide scae-up efforts have generated a number of essons and best practices. Significanty more data is now avaiabe, on the education, empoyment status, ocation, and other characteristics of individua heath workers, which wi faciitate more strategic decision-making and improved access to heath care for these states. This effort has demonstrated how a strong HRIS can pay an important roe in reaching India s goa of universa heath coverage. Buiding institutiona capacity to maintain and ensure use of the HRIS, such as through a strong HR unit in each state

6 Vision IntraHeath Internationa beieves in a word where a peope have the best possibe opportunity for heath and we-being. We aspire to achieve this vision by being a goba champion for heath workers. Mission IntraHeath empowers heath workers to better serve communities in need around the word. We foster oca soutions to heath care chaenges by improving heath worker performance, strengthening heath systems, harnessing technoogy, and everaging partnerships. For more information, visit The Purpose of the Vistaar Project To assist the Government of India and the State Governments of Uttar Pradesh and Jharkhand in taking knowedge to practice for improved materna, newborn, and chid heath and nutritiona status IntraHeath Internationa Inc. is a US based nonprofit agency working to improve the heath status of individuas, famiies, and communities. Because heath workers save ives, IntraHeath is committed to increasing the numbers of heath workers who are present, ready, connected, and safe. For over 30 years, in more than 90 countries, IntraHeath Internationa has empowered heath workers to better serve communities in need, fostering oca soutions to heath care chaenges, improving heath worker performance, strengthening heath systems, harnessing technoogy, and everaging partnerships. IntraHeath eads CapacityPus, the USAIDfunded goba eadership project which heps countries address their heath worker chaenges and contributes to goba impact through aiances. CapacityPus serves partner countries by offering state-of-theart expertise, modes, toos, training, and References High Leve Expert Group Report on Universa Heath Coverage for India, Panning Commission of India (2011). Human Resources for Heath, Chapter 4, pp: ; Accessed on 27 December 2011 at EG_Report_Dec_2011.pdf India: Towards Universa Heath Coverage 5. Human resources for heath in India. Mohan Rao, Krishna D Rao, A K Shiva Kumar, Mira Chatterjee, Thiagarajan Sundararaman. Pubished onine January 12, 2011 DOI: /S (10) IntraHeath's Goba HRH Capacity anayses adapted to each context. In India, IntraHeath eads the USAID-funded Vistaar Project, which focuses on taking heath care knowedge to practice at scae. The Project assists the Government of India and the State Governments of Jharkhand and Uttar Pradesh in improving materna, newborn, and chid heath and nutrition. The Project aso provided assistance to the State Government of Bihar for strengthening its human resources information system. HRH Goba Resource Center The HRH Goba Resource Center is a goba ibrary of HRH resources, incuding HRIS focused on deveoping countries. The Center is a knowedge management service of IntraHeath s CapacityPus Project IntraHeath Internationa, Inc. is the ead agency for the Vistaar Project. For more information on the Vistaar Project, see: Technica Assistance Partners: Strengthening Human Resources Information Systems: Experiences from Bihar and Jharkhand, India. Vistaar Project, IntraHeath Internationa, Inc. Technica Brief, January Discaimer: This brief is made possibe by the generous support of the American peope through the United States Agency for Internationa Deveopment (USAID). The contents are the responsibiity of IntraHeath Internationa and do not necessariy refect the views of USAID or the United States Government.

(David H T Lan) Secretary for Home Affairs

(David H T Lan) Secretary for Home Affairs Message We sha make every effort to strengthen the community buiding programme which serves to foster among the peope of Hong Kong a sense of beonging and mutua care. We wi continue to impement the District

More information

COASTLINE GROUP HUMAN RESOURCES STRATEGY 2015 2017. Great homes, great services, great people.

COASTLINE GROUP HUMAN RESOURCES STRATEGY 2015 2017. Great homes, great services, great people. COASTLINE GROUP HUMAN RESOURCES STRATEGY 2015 2017 Great homes, great services, great peope. Contents Foreword 2 Executive summary 1. Achievements 5 2. Context 7 3. Our peope 9.Objectives 11 5. What we

More information

CERTIFICATE COURSE ON CLIMATE CHANGE AND SUSTAINABILITY. Course Offered By: Indian Environmental Society

CERTIFICATE COURSE ON CLIMATE CHANGE AND SUSTAINABILITY. Course Offered By: Indian Environmental Society CERTIFICATE COURSE ON CLIMATE CHANGE AND SUSTAINABILITY Course Offered By: Indian Environmenta Society INTRODUCTION The Indian Environmenta Society (IES) a dynamic and fexibe organization with a goba vision

More information

STRATEGIC PLAN 2012-2016

STRATEGIC PLAN 2012-2016 STRATEGIC PLAN 2012-2016 CIT Bishopstown CIT Cork Schoo of Music CIT Crawford Coege of Art & Design Nationa Maritime Coege of Ireand Our Institute STRATEGIC PLAN 2012-2016 Cork Institute of Technoogy (CIT)

More information

HEALTH PROFESSIONS PATHWAYS

HEALTH PROFESSIONS PATHWAYS T heoffic eofcommuni t yco egeres ea r c ha ndl ea der s hi p Co egeofe duc a t i ona ti i noi s The Heath Professions Pathways (H2P) Consortium is a nationa consortium comprised of nine coeges in five states

More information

Niagara Catholic. District School Board. High Performance. Support Program. Academic

Niagara Catholic. District School Board. High Performance. Support Program. Academic Niagara Cathoic District Schoo Board High Performance Academic Support Program The Niagara Cathoic District Schoo Board, through the charisms of faith, socia justice, support and eadership, nurtures an

More information

Human Capital & Human Resources Certificate Programs

Human Capital & Human Resources Certificate Programs MANAGEMENT CONCEPTS Human Capita & Human Resources Certificate Programs Programs to deveop functiona and strategic skis in: Human Capita // Human Resources ENROLL TODAY! Contract Hoder Contract GS-02F-0010J

More information

Qualifications, professional development and probation

Qualifications, professional development and probation UCU Continuing Professiona Deveopment Quaifications, professiona deveopment and probation Initia training and further education teaching quaifications Since September 2007 a newy appointed FE ecturers,

More information

We are XMA and Viglen.

We are XMA and Viglen. alearn with Microsoft 16pp 21.07_Layout 1 22/12/2014 10:49 Page 1 FRONT COVER alearn with Microsoft We are XMA and Vigen. Ca us now on 0115 846 4900 Visit www.xma.co.uk/aearn Emai alearn@xma.co.uk Foow

More information

Professional Kingston

Professional Kingston Professiona Kingston Organisationa and workforce deveopment soutions n Facuty of Business and Law Aways improving 0/1 Contents Wecome 2 Why Kingston? 4 Course portfoio 6 Course detais 8 Work-based earning

More information

Frequently Asked Questions

Frequently Asked Questions Community Heathcare Organisations Report & Recommendations of the Integrated Service Area Review Group Frequenty Asked Questions 1. What are Community Heathcare Services? Community Heathcare Services are

More information

Learning from evaluations Processes and instruments used by GIZ as a learning organisation and their contribution to interorganisational learning

Learning from evaluations Processes and instruments used by GIZ as a learning organisation and their contribution to interorganisational learning Monitoring and Evauation Unit Learning from evauations Processes and instruments used by GIZ as a earning organisation and their contribution to interorganisationa earning Contents 1.3Learning from evauations

More information

Apprenticeships. Everything you need to know about Apprenticeships with West Sussex County Council. Apprenticeships

Apprenticeships. Everything you need to know about Apprenticeships with West Sussex County Council. Apprenticeships Apprenticeships Everything you need to know about Apprenticeships with West Sussex County Counci Apprenticeships Apprenticeships September 2013 What is an Apprenticeship? An apprenticeship is a nationay

More information

Program Management Seminar

Program Management Seminar Program Management Seminar Program Management Seminar The word s best management schoos are noted for their superior program execution, high eves of customer satisfaction, and continuous program improvements.

More information

Creative learning through the arts an action plan for Wales

Creative learning through the arts an action plan for Wales Creative earning through the arts an action pan for Waes 2015 2020 Audience The entire teaching workforce and government and nationa partners, incuding regiona education consortia, oca authorities, governing

More information

endorsed programmes With our expertise and unique flexible approach NOCN will work with you to develop a product that achieves results.

endorsed programmes With our expertise and unique flexible approach NOCN will work with you to develop a product that achieves results. endorsed programmes With our expertise and unique fexibe approach NOCN wi work with you to deveop a product that achieves resuts. NOCN is a eading reguated UK awarding organisation that has been creating

More information

Great Western Hospitals. NHS Foundation Trust. Quality Improvement Strategy

Great Western Hospitals. NHS Foundation Trust. Quality Improvement Strategy Great Western Hospitas NHS Foundation Trust Quaity Improvement Strategy 2 Wecome from Nerissa Vaughan, Chief Executive Quaity is at the heart of everything we do. When I first joined the NHS in the eary

More information

Introduction the pressure for efficiency the Estates opportunity

Introduction the pressure for efficiency the Estates opportunity Heathy Savings? A study of the proportion of NHS Trusts with an in-house Buidings Repair and Maintenance workforce, and a discussion of eary experiences of Suppies efficiency initiatives Management Summary

More information

Recognition of Prior Learning

Recognition of Prior Learning Recognition of Prior Learning Information Guideines for Students EXTENDED CAMPUS This subject materia is issued by Cork Institute of Technoogy on the understanding that: Cork Institute of Technoogy expressy

More information

Undergraduate Studies in. Education and International Development

Undergraduate Studies in. Education and International Development Undergraduate Studies in Education and Internationa Deveopment Wecome Wecome to the Schoo of Education and Lifeong Learning at Aberystwyth University. Over 100 years ago, Aberystwyth was the first university

More information

AUSTRALIA S GAMBLING INDUSTRIES - INQUIRY

AUSTRALIA S GAMBLING INDUSTRIES - INQUIRY Mr Gary Banks Chairman Productivity Commission PO Box 80 BELCONNEN ACT 2616 Dear Mr Banks AUSTRALIA S GAMBLING INDUSTRIES - INQUIRY I refer to the Issues Paper issued September 1998 seeking submissions

More information

Message. The Trade and Industry Bureau is committed to providing maximum support for Hong Kong s manufacturing and services industries.

Message. The Trade and Industry Bureau is committed to providing maximum support for Hong Kong s manufacturing and services industries. Message The Trade and Industry Bureau is committed to providing maximum support for Hong Kong s manufacturing and services industries. With the weight of our economy shifting towards knowedge-based and

More information

Your role as a parent 3. Leaving Certificate explained 6. Applying for college 9. What can CIT offer your child? 12. Access to education 15

Your role as a parent 3. Leaving Certificate explained 6. Applying for college 9. What can CIT offer your child? 12. Access to education 15 Contents Page Your roe as a parent 3 Find out what practica steps you can take to hep your chid choose a coege course to study Leaving Certificate expained 6 Find out more about the different options Appying

More information

Key Questions to Ask About

Key Questions to Ask About everychid. onevoice. Every time i have to go to the bathroom at schoo, there s a ine. And sometimes they reay need to be ceaned. Maybe the schoo can get some more hep to open up a of the restrooms again.

More information

alllearn Microsoft with We are XMA. Call us now on 0115 846 4900 Visit www.xma.co.uk/alllearn Email alllearn@xma.co.uk Follow us @WeareXMA

alllearn Microsoft with We are XMA. Call us now on 0115 846 4900 Visit www.xma.co.uk/alllearn Email alllearn@xma.co.uk Follow us @WeareXMA alearn with Microsoft We are XMA. Ca us now on 0115 846 4900 Visit www.xma.co.uk/aearn Emai alearn@xma.co.uk Foow us @WeareXMA Introduction Use our 'steps to alearn' framework to ensure you cover a bases...

More information

Welcome to Colonial Voluntary Benefits. Thank you for your interest in our Universal Life with the Accelerated Death Benefit for Long Term Care Rider.

Welcome to Colonial Voluntary Benefits. Thank you for your interest in our Universal Life with the Accelerated Death Benefit for Long Term Care Rider. Heo, Wecome to Coonia Vountary Benefits. Thank you for your interest in our Universa Life with the Acceerated Death Benefit for Long Term Care Rider. For detai pease ca 877-685-2656. Pease eave your name,

More information

Leadership & Management Certificate Programs

Leadership & Management Certificate Programs MANAGEMENT CONCEPTS Leadership & Management Certificate Programs Programs to deveop expertise in: Anaytics // Leadership // Professiona Skis // Supervision ENROLL TODAY! Contract oder Contract GS-02F-0010J

More information

Business Banking. A guide for franchises

Business Banking. A guide for franchises Business Banking A guide for franchises Hep with your franchise business, right on your doorstep A true understanding of the needs of your business: that s what makes RBS the right choice for financia

More information

Capability Development Grant. Build business capabilities to sharpen your competitive edge

Capability Development Grant. Build business capabilities to sharpen your competitive edge Capabiity Deveopment Grant Buid business capabiities to sharpen your competitive edge 1 Buid up your business with the Capabiity Deveopment Grant The Capabiity Deveopment Grant (CDG) is a financia assistance

More information

RESEARCH GRANTS: guidelines for applicants

RESEARCH GRANTS: guidelines for applicants RESEARCH GRANTS: guideines for appicants The Dunhi Medica Trust These guideines appy ony to appications for Research Project and Research Programme grants. Separate guideines are avaiabe for: Research-reated

More information

SURGEON GENERAL S REPORT

SURGEON GENERAL S REPORT SURGEON GENERAL S REPORT CHILDREN WITH CAMPAIGN 87 COMMITMENTTO FAMILY CENTERED COORDINATED CARE FOR CHILDREN WITH SPECIAL HEALTH CARE NEEDS U.S. DEPARTMENT OF HEALTH & HUMAN SERVICES Pubic Heath Service

More information

Online Media Information

Online Media Information Onine Media Information www.sciencedirect.com The vita daiy source for 16 miion researchers and scientists around the gobe 70 miion pageviews each month Broad advertising product portfoio SciVerse ScienceDirect:

More information

Business schools are the academic setting where. The current crisis has highlighted the need to redefine the role of senior managers in organizations.

Business schools are the academic setting where. The current crisis has highlighted the need to redefine the role of senior managers in organizations. c r o s os r oi a d s REDISCOVERING THE ROLE OF BUSINESS SCHOOLS The current crisis has highighted the need to redefine the roe of senior managers in organizations. JORDI CANALS Professor and Dean, IESE

More information

Teamwork. Abstract. 2.1 Overview

Teamwork. Abstract. 2.1 Overview 2 Teamwork Abstract This chapter presents one of the basic eements of software projects teamwork. It addresses how to buid teams in a way that promotes team members accountabiity and responsibiity, and

More information

Learning Needs Analysis in Selected Employment Sectors. Edited by Dr Margaret Linehan

Learning Needs Analysis in Selected Employment Sectors. Edited by Dr Margaret Linehan Learning Needs Anaysis in Seected Empoyment Sectors Edited by Dr Margaret Linehan Learning Needs Anaysis in Seected Empoyment Sectors Edited by Dr Margaret Linehan Pubication Information Athough every

More information

Accreditation: Supporting the Delivery of Health and Social Care

Accreditation: Supporting the Delivery of Health and Social Care Accreditation: Supporting the Deivery of Heath and Socia Care PHARMACY E F P T O L P E D P E C M F D T G L E F R Accreditation: Supporting the Deivery of Heath and Socia Care June 9, 2015 marks Word Accreditation

More information

LADDER SAFETY Table of Contents

LADDER SAFETY Table of Contents Tabe of Contents SECTION 1. TRAINING PROGRAM INTRODUCTION..................3 Training Objectives...........................................3 Rationae for Training.........................................3

More information

ASSET MANAGEMENT OUR APPROACH

ASSET MANAGEMENT OUR APPROACH ASSET MANAGEMENT OUR APPROACH CONTENTS FOREWORD 3 INTRODUCTION 4 ASSET MANAGEMENT? 6 THE NEED FOR CHANGE 6 KEY PRINCIPLES 7 APPENDIX 1 19 GLOSSARY 20 2 FOREWORD Few things affect our customers ives as

More information

Gateshead Carers Strategy

Gateshead Carers Strategy Gateshead Carers Strategy 2014-17 Recognised, Vaued and Supported Contents Page Foreword...3 Executive summary...4 Introduction...5 Strategic Priorities Nationa Drivers...5 Loca Drivers...6 Adut Socia

More information

l l ll l l Exploding the Myths about DETC Accreditation A Primer for Students

l l ll l l Exploding the Myths about DETC Accreditation A Primer for Students Expoding the Myths about DETC Accreditation A Primer for Students Distance Education and Training Counci Expoding the Myths about DETC Accreditation: A Primer for Students Prospective distance education

More information

Fast Idea Generator. Copyright 2016 The Open University

Fast Idea Generator. Copyright 2016 The Open University Fast Idea Generator Copyright 2016 The Open University 2 of 15 Wednesday 16 November 2016 Contents Fast Idea Generator 4 1 When to use the fast idea generator 4 1.1 Using the Fast Idea Generator Too 5

More information

Order-to-Cash Processes

Order-to-Cash Processes TMI170 ING info pat 2:Info pat.qxt 01/12/2008 09:25 Page 1 Section Two: Order-to-Cash Processes Gregory Cronie, Head Saes, Payments and Cash Management, ING O rder-to-cash and purchase-topay processes

More information

Maternal, Newborn and Child Health and Nutrition Practices in Select Districts of Uttar Pradesh

Maternal, Newborn and Child Health and Nutrition Practices in Select Districts of Uttar Pradesh Materna, Newborn and Chid Heath and Nutrition Practices in Seect Districts of Uttar Pradesh Endine Brief October 2012 Introduction The Government of Uttar Pradesh aims to improve the materna, newborn chid

More information

Using School Leadership Teams to Meet the Needs of English Language Learners

Using School Leadership Teams to Meet the Needs of English Language Learners Nationa Center on Response to Intervention Information Brief: Using Schoo Leadership Teams to Meet the Needs of Engish Language Learners M. Movit, I. Petrykowska, and D. Woodruff May 2010 Leadership teams

More information

A Description of the California Partnership for Long-Term Care Prepared by the California Department of Health Care Services

A Description of the California Partnership for Long-Term Care Prepared by the California Department of Health Care Services 2012 Before You Buy A Description of the Caifornia Partnership for Long-Term Care Prepared by the Caifornia Department of Heath Care Services Page 1 of 13 Ony ong-term care insurance poicies bearing any

More information

CUSTOM. Putting Your Benefits to Work. COMMUNICATIONS. Employee Communications Benefits Administration Benefits Outsourcing

CUSTOM. Putting Your Benefits to Work. COMMUNICATIONS. Employee Communications Benefits Administration Benefits Outsourcing CUSTOM COMMUNICATIONS Putting Your Benefits to Work. Empoyee Communications Benefits Administration Benefits Outsourcing Recruiting and retaining top taent is a major chaenge facing HR departments today.

More information

ICAP CREDIT RISK SERVICES. Your Business Partner

ICAP CREDIT RISK SERVICES. Your Business Partner ICAP CREDIT RISK SERVICES Your Business Partner ABOUT ICAP GROUP ICAP Group with 56 miion revenues for 2008 and 1,000 empoyees- is the argest Business Services Group in Greece. In addition to its Greek

More information

Social accountability refers (SAc) to

Social accountability refers (SAc) to What is Socia Accountabiity? Socia accountabiity refers (SAc) to a broad range of actions and mechanisms that citizens, communities, CSOs and independent media can use to hod pubic servants and pubic and

More information

Education Quality Improvement Framework

Education Quality Improvement Framework Education Quaity Improvement Framework for Undergraduate and Postgraduate Medica Education and Training in the UK The duties of a doctor registered with the Genera Medica Counci Patients must be abe to

More information

Bringing risk assessments to life by integrating with process maps

Bringing risk assessments to life by integrating with process maps Bringing risk assessments to ife by integrating with process maps Gordon Seers 1, Aan Webb 2 and Chris Thornton 3 1 Safety Management Consutant, 34 Westbury Road, Northwood HA6 3B, UK. E-mai: gordon.seers@ds.pipex.com

More information

Overview of Health and Safety in China

Overview of Health and Safety in China Overview of Heath and Safety in China Hongyuan Wei 1, Leping Dang 1, and Mark Hoye 2 1 Schoo of Chemica Engineering, Tianjin University, Tianjin 300072, P R China, E-mai: david.wei@tju.edu.cn 2 AstraZeneca

More information

PREFACE. Comptroller General of the United States. Page i

PREFACE. Comptroller General of the United States. Page i - I PREFACE T he (+nera Accounting Office (GAO) has ong beieved that the federa government urgenty needs to improve the financia information on which it bases many important decisions. To run our compex

More information

IMPLEMENTING THE RATE STRUCTURE: TIERING IN THE FEE-FOR-SERVICE SYSTEM

IMPLEMENTING THE RATE STRUCTURE: TIERING IN THE FEE-FOR-SERVICE SYSTEM The New Jersey Department of Human Services Division of Deveopmenta Disabiities 1 IMPLEMENTING THE RATE STRUCTURE: TIERING IN THE FEE-FOR-SERVICE SYSTEM Eizabeth M. Shea Assistant Commissioner Thomas S.

More information

Addressing the Leadership Gap in Healthcare

Addressing the Leadership Gap in Healthcare A White Paper Addressing the Leadership Gap in Heathcare What s needed when it comes to eader taent? Issued June 2010 / Revised June 2011 CONTENTS 3 6 10 13 15 18 19 19 19 Introduction Prioritizing Competencies

More information

Safety Simplified TERZETTO PHARMA METRICS PVT. LTD., Contact Safety Organisation

Safety Simplified TERZETTO PHARMA METRICS PVT. LTD., Contact Safety Organisation Safety Simpified TERZETTO PHARMA METRICS PVT. LTD., Contact Safety Organisation Specific soutions to monitor the safety of the drugs a over the gobe About us We provide specific soutions to monitor the

More information

Application Guidance. Applying for a job with the Council Understanding the process and the benefits of working with us

Application Guidance. Applying for a job with the Council Understanding the process and the benefits of working with us Appication Guidance Appying for a job with the Counci Understanding the process and the benefits of working with us Contents Introduction...3 Supporting Empoyees...4 Deveopment Opportunities Saary/Pay

More information

MICROSOFT DYNAMICS CRM

MICROSOFT DYNAMICS CRM biztech TM MICROSOFT DYNAMICS CRM Experienced professionas, proven toos and methodoogies, tempates, acceerators and vertica specific soutions maximizing the vaue of your Customer Reationships Competency

More information

Turning our experience into your expertise. Medical devices training

Turning our experience into your expertise. Medical devices training Turning our experience into your expertise Medica devices training A eading training academy. Annuay we train in excess of 4000 peope. More than 70% of the top 100 medica device companies were trained

More information

SABRe B2.1: Design & Development. Supplier Briefing Pack.

SABRe B2.1: Design & Development. Supplier Briefing Pack. SABRe B2.1: Design & Deveopment. Suppier Briefing Pack. 2013 Ros-Royce pc The information in this document is the property of Ros-Royce pc and may not be copied or communicated to a third party, or used

More information

MARKETING INFORMATION SYSTEM (MIS)

MARKETING INFORMATION SYSTEM (MIS) LESSON 4 MARKETING INFORMATION SYSTEM (MIS) CONTENTS 4.0 Aims and Objectives 4.1 Introduction 4.2 MIS 4.2.1 Database 4.2.2 Interna Records 4.2.3 Externa Sources 4.3 Computer Networks and Internet 4.4 Data

More information

RECRUITMENT& EXECUTIVE FOCUS ADVERTISING RATES

RECRUITMENT& EXECUTIVE FOCUS ADVERTISING RATES RECRUITMENT& EXECUTIVE FOCUS ADVERTISING RATES Reach an unrivaed goba network of outstanding higher education professionas SUPPORT Advertise onine a your professiona support roes for FREE! See page 10

More information

Building the Web of Things

Building the Web of Things Buiding the Web of Things Standards for Semantic Interoperabiity and End to End Security Dave Raggett, W3C IoTW Berin, 19 th September 2016 Massive Potentia for the Internet of Things 2 Smart Homes Wearabes

More information

A Manager s Toolkit: How to develop your workforce

A Manager s Toolkit: How to develop your workforce A Manager s Tookit: How to deveop your workforce Contents Introduction Who is this tookit for? 1 Why has it been deveoped? 1 What shoud it assist you with? 1 Who has deveoped it? 1 Purpose of the resource

More information

Securing the future of excellent patient care. Final report of the independent review Led by Professor David Greenaway

Securing the future of excellent patient care. Final report of the independent review Led by Professor David Greenaway Securing the future of exceent patient care Fina report of the independent review Led by Professor David Greenaway Contents Foreword 3 Executive summary 4 Training structure for the future 6 Recommendations

More information

Annual Notice of Changes for 2016

Annual Notice of Changes for 2016 Easy Choice Best Pan (HMO) offered by Easy Choice Heath Pan, Inc. Annua Notice of Changes for 2016 You are currenty enroed as a member of Easy Choice Best Pan (HMO). Next year, there wi be some changes

More information

3.3 SOFTWARE RISK MANAGEMENT (SRM)

3.3 SOFTWARE RISK MANAGEMENT (SRM) 93 3.3 SOFTWARE RISK MANAGEMENT (SRM) Fig. 3.2 SRM is a process buit in five steps. The steps are: Identify Anayse Pan Track Resove The process is continuous in nature and handed dynamicay throughout ifecyce

More information

Pay-on-delivery investing

Pay-on-delivery investing Pay-on-deivery investing EVOLVE INVESTment range 1 EVOLVE INVESTMENT RANGE EVOLVE INVESTMENT RANGE 2 Picture a word where you ony pay a company once they have deivered Imagine striking oi first, before

More information

Preschool Services Under IDEA

Preschool Services Under IDEA Preschoo Services Under IDEA W e don t usuay think of Specific Learning Disabiities in connection with chidren beow schoo age. When we think about chidren age birth to six, we think first of their earning

More information

Early access to FAS payments for members in poor health

Early access to FAS payments for members in poor health Financia Assistance Scheme Eary access to FAS payments for members in poor heath Pension Protection Fund Protecting Peope s Futures The Financia Assistance Scheme is administered by the Pension Protection

More information

Best Practices for Push & Pull Using Oracle Inventory Stock Locators. Introduction to Master Data and Master Data Management (MDM): Part 1

Best Practices for Push & Pull Using Oracle Inventory Stock Locators. Introduction to Master Data and Master Data Management (MDM): Part 1 SPECIAL CONFERENCE ISSUE THE OFFICIAL PUBLICATION OF THE Orace Appications USERS GROUP spring 2012 Introduction to Master Data and Master Data Management (MDM): Part 1 Utiizing Orace Upgrade Advisor for

More information

Emerging Trends in Human Resource Management

Emerging Trends in Human Resource Management Facuty Deveopment Programme on Emerging Trends in Human Resource Management May 16-17, 2016 FORE Campus, New Dehi HR TRENDS FOR 2016 Programme Directors: Prof. Sanghamitra Buddhapriya & Prof. Prachi Bhatt

More information

SPOTLIGHT. A year of transformation

SPOTLIGHT. A year of transformation WINTER ISSUE 2014 2015 SPOTLIGHT Wecome to the winter issue of Oasis Spotight. These newsetters are designed to keep you upto-date with news about the Oasis community. This quartery issue features an artice

More information

How to deal with personal financial problems

How to deal with personal financial problems How to dea with persona financia probems D I S P U T E R E S O L U T I O N Introduction Heping you face the future with confidence In 2014, the eve of consumer debt in the UK grew to reach a seven-year

More information

Ricoh Healthcare. Process Optimized. Healthcare Simplified.

Ricoh Healthcare. Process Optimized. Healthcare Simplified. Ricoh Heathcare Process Optimized. Heathcare Simpified. Rather than a destination that concudes with the eimination of a paper, the Paperess Maturity Roadmap is a continuous journey to strategicay remove

More information

DigitalKitbag. Email marketing

DigitalKitbag. Email marketing Emai marketing Who are Digita Kitbag? We re your business marketing team Digita Kitbag is owned and operated by Johnston Press, one of the argest regiona media pubishers in the UK and Ireand. We have a

More information

Corporate Governance f o r M a i n M a r k e t a n d a i M C o M p a n i e s

Corporate Governance f o r M a i n M a r k e t a n d a i M C o M p a n i e s Corporate Governance f o r M a i n M a r k e t a n d a i M C o M p a n i e s Shepherd and Wedderburn is one of the UK s eading aw firms. We have an uncompromising commitment to our cients, with quaity

More information

Driving Accountability Through Disciplined Planning with Hyperion Planning and Essbase

Driving Accountability Through Disciplined Planning with Hyperion Planning and Essbase THE OFFICIAL PUBLICATION OF THE Orace Appications USERS GROUP summer 2012 Driving Accountabiity Through Discipined Panning with Hyperion Panning and Essbase Introduction to Master Data and Master Data

More information

Australian Bureau of Statistics Management of Business Providers

Australian Bureau of Statistics Management of Business Providers Purpose Austraian Bureau of Statistics Management of Business Providers 1 The principa objective of the Austraian Bureau of Statistics (ABS) in respect of business providers is to impose the owest oad

More information

Consumer Directed Community Supports. Lead Agency Operations Manual

Consumer Directed Community Supports. Lead Agency Operations Manual Consumer Directed Community Supports Lead Agency Operations Manua Tabe of Contents Introduction to Consumer Directed Community Supports (CDCS) 1 Impementation of CDCS Statewide 2 1.1 HCBS Program Eigibiity

More information

Preparing for specialty recruitment Interview Practice. Lisa Stone STFS Careers Department lstone@kssdeanery.ac.uk

Preparing for specialty recruitment Interview Practice. Lisa Stone STFS Careers Department lstone@kssdeanery.ac.uk Preparing for speciaty recruitment Interview Practice Lisa Stone STFS Careers Department stone@kssdeanery.ac.uk Overview Timeines and recruitment speciaty evenings Recap of 4 stage mode: Sef-assessment

More information

Network/Communicational Vulnerability

Network/Communicational Vulnerability Automated teer machines (ATMs) are a part of most of our ives. The major appea of these machines is convenience The ATM environment is changing and that change has serious ramifications for the security

More information

THEMATIC CENTRE l Urban Adaptation and Health. Pilot Study. Urban adaptation in two Hungarian municipalities

THEMATIC CENTRE l Urban Adaptation and Health. Pilot Study. Urban adaptation in two Hungarian municipalities THEMATIC CENTRE Urban Adaptation and Heath Piot Study Urban adaptation in two Hungarian municipaities Under the OrientGate project s Thematic Centre on Urban Adaptation and Heath, a piot study was carried

More information

Technology and Consulting - Newsletter 1. IBM. July 2013

Technology and Consulting - Newsletter 1. IBM. July 2013 Technoogy and Consuting - Newsetter Juy 2013 Wecome to Latitude Executive Consuting s atest newsetter, reviewing recent marketpace activity. The newsetter focuses on the Technoogy and Consuting sectors,

More information

Performance measurement practice. The use of sanctions and rewards in the public sector

Performance measurement practice. The use of sanctions and rewards in the public sector Performance measurement practice The use of sanctions and rewards in the pubic sector The foowing individuas contributed to this report: Sascha Kiess, Diane French, Nick Soan, Dan Vaance, Daniee Wiiams.

More information

Vital Steps. A cooperative feasibility study guide. U.S. Department of Agriculture Rural Business-Cooperative Service Service Report 58

Vital Steps. A cooperative feasibility study guide. U.S. Department of Agriculture Rural Business-Cooperative Service Service Report 58 Vita Steps A cooperative feasibiity study guide U.S. Department of Agricuture Rura Business-Cooperative Service Service Report 58 Abstract This guide provides rura residents with information about cooperative

More information

DOING BUSINESS WITH THE REGION OF PEEL A GUIDE FOR NEW AND CURRENT VENDORS

DOING BUSINESS WITH THE REGION OF PEEL A GUIDE FOR NEW AND CURRENT VENDORS DOING BUSINESS WITH THE REGION OF PEEL A GUIDE FOR NEW AND CURRENT VENDORS TABLE OF CONTENTS INTRODUCTION... 1 GOVERNANCE... 1 COMMONLY PURCHASED GOODS AND SERVICES... 1 HOW TO REGISTER YOUR COMPANY...

More information

Value For Money in public sector corporate services. A joint project by the UK Public Sector Audit Agencies

Value For Money in public sector corporate services. A joint project by the UK Public Sector Audit Agencies Vaue For Money in pubic sector corporate services A joint project by the UK Pubic Sector Audit Agencies N I A O Northern Ireand Audit Office vfm in pubic sector corporate services 1 Joint foreword by audit

More information

Bite-Size Steps to ITIL Success

Bite-Size Steps to ITIL Success 7 Bite-Size Steps to ITIL Success Pus making a Business Case for ITIL! Do you want to impement ITIL but don t know where to start? 7 Bite-Size Steps to ITIL Success can hep you to decide whether ITIL can

More information

Initial Assessment of Learning and Support Needs and Planning Learning to Meet Needs

Initial Assessment of Learning and Support Needs and Planning Learning to Meet Needs Initia Assessment of Learning and Support Needs and Panning Learning to Meet Needs May 2001 This document was produced under contract to the Department for Education and Empoyment. The views expressed

More information

Speech, language and communication. Information for managers and school staff

Speech, language and communication. Information for managers and school staff Speech, anguage and communication Information for managers and schoo staff Introduction The Communication Trust has deveoped this short guide to hep schoos support chidren s speech, anguage and communication.

More information

LNCT. circular 13a. Bullying and Harassment Framework and Procedures for Teachers 1. INTRODUCTION 2. PRINCIPLES

LNCT. circular 13a. Bullying and Harassment Framework and Procedures for Teachers 1. INTRODUCTION 2. PRINCIPLES LNCT Loca Negotiating Committee for Teachers June 2011 circuar 13a Impementing a Teaching Profession for the 21st Century Buying and Harassment Framework and Procedures for Teachers 1. INTRODUCTION 1.1

More information

Federal Financial Management Certificate Program

Federal Financial Management Certificate Program MANAGEMENT CONCEPTS Federa Financia Management Certificate Program Training to hep you achieve the highest eve performance in: Accounting // Auditing // Budgeting // Financia Management ENROLL TODAY! Contract

More information

Benefits That Count. Colonial Life is the proud sponsor of SHRM s Annual Employee Benefits Survey. coloniallife.com

Benefits That Count. Colonial Life is the proud sponsor of SHRM s Annual Employee Benefits Survey. coloniallife.com Benefits That Count Coonia Life is the proud sponsor of SHRM s Annua Empoyee Benefits Survey cooniaife.com 1 Dear Empoyer: Randa C. Horn President & CEO Coonia Life & Accident Insurance Company 1200 Coonia

More information

Learning and Teaching Strategy

Learning and Teaching Strategy Learning and Teaching Strategy Curricuum for Exceence Produced by Gasgow City Counci Copyright May 2009 Buiding on Success Aiming for Exceence Learning and Teaching Strategy Contents 1. Introduction and

More information

Guide to Reflective Practice

Guide to Reflective Practice Guide to Refective Practice Written by Tricia Bryant Edited by Ren Gimartin Input supported by a Task & Finish Group comprising Caro Stonham, Debbie Roots, Say Harris and Ren Gimartin PRIMARY CARE R E

More information

Pharmacovigilance and Risk Management

Pharmacovigilance and Risk Management Pharmacovigiance and Risk Management Suzanne Gagnon*, Peter Schueer**, James (Dachao) Fan y *ICON Cinica Research, North Waes, Pennsyvania, USA **ICON Cinica Research, Langen, Hessen, Germany y ICON Cinica

More information

How to Cut Health Care Costs

How to Cut Health Care Costs How to Cut Heath Care Costs INSIDE: TEN TIPS FOR MEDICARE BENEFICIARIES What is one of the biggest financia surprises in retirement? Heath care costs. It s a growing concern among many Medicare beneficiaries,

More information

History of Stars and Rain Education Institute for Autism (Stars and Rain)

History of Stars and Rain Education Institute for Autism (Stars and Rain) History of Education Institute for Autism () Estabished:: March 15. 1993 in Beijing Founder:: Ms. Tian Huiping (mother of a boy with autism) STARS AND RAIN was founded in 1993 by a parent and is China

More information

SELECTING THE SUITABLE ERP SYSTEM: A FUZZY AHP APPROACH. Ufuk Cebeci

SELECTING THE SUITABLE ERP SYSTEM: A FUZZY AHP APPROACH. Ufuk Cebeci SELECTING THE SUITABLE ERP SYSTEM: A FUZZY AHP APPROACH Ufuk Cebeci Department of Industria Engineering, Istanbu Technica University, Macka, Istanbu, Turkey - ufuk_cebeci@yahoo.com Abstract An Enterprise

More information

Integrating Risk into your Plant Lifecycle A next generation software architecture for risk based

Integrating Risk into your Plant Lifecycle A next generation software architecture for risk based Integrating Risk into your Pant Lifecyce A next generation software architecture for risk based operations Dr Nic Cavanagh 1, Dr Jeremy Linn 2 and Coin Hickey 3 1 Head of Safeti Product Management, DNV

More information