Business schools are the academic setting where. The current crisis has highlighted the need to redefine the role of senior managers in organizations.

Size: px
Start display at page:

Download "Business schools are the academic setting where. The current crisis has highlighted the need to redefine the role of senior managers in organizations."

Transcription

1 c r o s os r oi a d s REDISCOVERING THE ROLE OF BUSINESS SCHOOLS The current crisis has highighted the need to redefine the roe of senior managers in organizations. JORDI CANALS Professor and Dean, IESE Business Schoo Business schoos are the academic setting where management knowedge is deveoped and researched in a systematic way. The Wharton Schoo, set up in 1881 within the University of Pennsyvania, was the first business schoo founded in the United States. Severa other graduate schoos were created in the U.S., such as Harvard and Dartmouth, before Word War I. In Europe, most of today s eading schoos were estabished in the ate 1950s and the 1960s. The positive effects of business schoo programs are evident through the ives of many successfu entrepreneurs and firms. The faiures and mistakes of individuas educated at business schoos, incuding those reated to the current financia crisis, distract us from the positive effects that business schoos have had in terms of deveoping exceent professionas across many industries in new and ongstanding firms. Business schoos have contributed to job creation and innovation, both in deveoped and emerging countries. The many chaenges that businesses and society face in the 21 st century wi ony heighten the demand for highy prepared managers and entrepreneurs. Today, business schoos are being criticized by some, in particuar regarding the roe they have had in the current financia crisis. In this artice, I wi briefy review some of the major chaenges business schoos face today. I beieve that business schoos need to take a more decisive roe in shaping the concept and mission of the firm, and rethinking the roe of senior managers in organizations. The current financia crisis has generated two types of criticism against business schoos. The first is reated to factors externa to business schoos. The second type has to do with some interna gaps and deficits that business schoos shoud recognize. Some externa factors Business schoos and the crisis. Some observers who eve criticism against business schoos such as ack of reevance, unethica behavior or negative impact on peope and firms have a point, though for reasons that are different from those sometimes mentioned. It is true that many MBA graduates have gone to work for Wa St. in recent years. However, even among the schoos where the investment banking industry recruited heaviy, the tota number of MBA 42 OCTOBER DECEMBER 2009 / no. 115 Aumni Magazine IESE

2 THE POSITIVE EFFECTS OF BUSINESS SCHOOL PROGRAMS ARE EVIDENT THROUGH THE LIVES OF many SUCCESSFUL entrepreneurs AND FIRMS. graduates in important manageria positions in those firms was reativey sma and their responsibiities were probaby simiar to those of other professionas who had not attended business schoo. Moreover, there are many business schoo graduates working in many other industries and having a positive impact on companies and society. A different question is whether senior managers with a good education from a good schoo coud have done more to avoid such a disaster in the banking industry. Gobaization. Many Western companies have faied in their efforts to become more internationa and goba. Some of them have committed strategic mistakes as they sought to penetrate foreign markets. Many more have taken cutura missteps when working in foreign environments. Perhaps more compex is the fact that deveoping and transferring taent in goba companies has become a nightmare, with a feeing of frustration experienced by both companies and empoyees. Business schoos have to do a better job teaching the processes and chaenges of gobaization in their programs and activities. In fact, business schoos sti have a ong way to go in terms of taking gobaization more seriousy. Corporate reputation. The damage to many firms reputations that has taken pace in parae with the recent economic crisis is a great concern. In many countries, firms used to be admired institutions that created jobs, generated investment and signaed advancement. Unfortunatey, these perceptions have changed over the past years. Some companies have suffered severe bows to their reputations. Many firms are seen as pure profit maximizers and their roe in society seems to be in question. This perception goes beyond the crisis of investment banks and other financia institutions. At the same time, some business eaders are seen today as the viains in these deveopments because they drove them or aowed them to happen.the pubic views them as opportunists with a short-term focus on their own benefits and privieges. Many business schoos are sti stuck in traditiona financia-based modes of management and have been very sow in reacting to these chaenges. Ethics, vaues and a more humanistic view of firms are dimensions that can be found in too few business schoos. Interna factors The mission deficit. Organizations with a strong sense of mission can deveop informa mechanisms that may ead to higher performance and increased work satisfaction. A cear mission sends a signa to the whoe organization by stating why a firm exists, what vaues it stands for and what purpose it has. Many business schoos do not have a cear sense of mission and what they seek to do in society. It is cear that a of them have the goa of heping educate peope and deveoping new knowedge. The question is whether this is sti vaid enough today and, if it is, what baance business schoos shoud strike betwen the activities they want to have. In principe, there is no superior mode, but it is important to understand why a business schoo exists and what it wants to be. IESE s view since its foundation in 1958 is that it shoud aim at deveoping eaders who aspire to have a deep, positive Aumni Magazine IESE OCTOBER DECEMBER 2009 / no

3 economic vaue. Nevertheess, this is not the ony goa that a company has, nor is it an objective that can be achieved by purey economic means, for severa reasons. Companies are groups of peope working together to serve cients in a very efficient way. Profits are one of the indicators of how the company is doing, but not the ony one. At a more persona eve, individuas woud ike to get things done in the best possibe way. But this aso means that they wi have to work with others to make the things happen. In persona reationships, trust is essentia. Corporate cutures and vaues that enhance the work environment shoud be a priority for top managers. Incentives that may destroy basic attitudes and vaues shoud be removed from the firm s poicies, even though the cost may have a short-term impact on profits. Companies are not ony profit maximizers. Decisionmaking modes that overemphasize this dimension, at the expense of ignoring others, may end up creating a concept of the firm that is far from the heathy view of the organizac r o s os r oi a d s and asting impact on coeagues, their own firms and society at arge through professionaism, integrity and a spirit of service. We think that good management and eadership can change peope s ives and organizations, and hep improve societies. IESE s programs aim at advancing the practice of management and eadership and generating programs and new knowedge that can contribute to this process. The reevance deficit. Business schoos became reevant institutions after Word War II because they heped tacke a very important need: the education of professiona managers and the deveopment of a body of knowedge about the main management discipines. In the 1970s and 1980s, many business schoos became more interested in promoting the same type of research as traditiona universities. The fact is that research became increasingy ess reevant for the practice of management, even if it was adorned with an aegedy superior academic rigor. The reevance deficit aso became very cear in the schoo programs. Many top U.S. and European business schoos did not offer executive programs unti very recenty. It was, in part, a matter of choice, but it was aso attributabe to the ack of interest that facuty members had towards working with senior executives on rea business probems. This shoud not be the case: research and practice shoud be cosey connected in business education and the cassroom is a great context where ideas, hypotheses and experience shoud be discussed. The humanistic deficit. In many schoos, facuty members see firms as organizations whose socia purpose is to maximize profits for sharehoders, and aign executive pay to economic performance. Unfortunatey, these theories have dispaced some higher ideas in the business word and the force of pragmatism in getting resuts has become the dominant paradigm. The caim that peope are important is stronger than ever; but in practice, many decisions are taken without considering their impact on peope. Today, we have management modes competey void of human presence, where decision making happens in a mechanica way and incentives shape the motivations of the agents. At the beginning of the 20 th century, prominent business peope had the perception that companies had a socia purpose, beyond making money. As a matter of fact, the foundation of schoos such as Harvard and IESE is rooted in the conviction that educating business eaders in a rigorous, ethica way is important for the good of society. Towards a new notion of the firm and business eadership Reframing the view and roe of the firm and business eaders in society is a priority for business schoos. If companies and senior managers are not viewed positivey in society, business schoos may become irreevant. A new view of the firm. A firm is an organization made up of peope who work together with the purpose of producing and deivering goods and services for cients, and creating economic vaue in the process and opportunities for earning and improvement for the peope invoved in the firm. This framework is a starting point for redefining the roe of companies in society. Companies have to create 44 OCTOBER DECEMBER 2009 / no. 115 Aumni Magazine IESE

4 CORPORATE CULTURES AND VALUES THAT ENHANCE THE WORK ENVIRONMENT SHOULD BE A PRIORITY FOR TOP MANAGERS. tion that a dynamic society actuay needs. From the 1980s through the 2000s, we witnessed the unstoppabe preeminence of capita markets, investment banks, financia goas and an amost excusive view of firms as profit makers. Many of the excesses and crises that appeared over those years were in part a natura outcome of a warped view of the firm. A positive view of the firm goes beyond an effort to avoid scandas, athough it can certainy hep diminish their ikeihood. Peope in companies: A humanistic view of the firm The dominant economic and socioogica paradigms in management have put forward simpified ideas of individua behavior in organizations. In both approaches, the notion of individua freedom is repaced by determinism: Given the right incentives and the right environment, peope wi aways behave in a certain way. This assumption is at odds with one of the basic tenets of many companies and management schoars: peope do matter. Some companies tak about peope as their most important asset or piar. Unfortunatey, many manageria modes across different discipines finance, marketing and organizationa theory simpy take a ighthearted view of peope in organizations. The humanistic perspective of the firm has severa piars. The first is that each person is unique and can make a unique contribution. Second, each person has intrinsic dignity and basic rights to be respected in the workpace and in society. Third, each person has the freedom to make decisions and the right to act free from coercion to use this freedom against his or her own wi. Fourth, each person is responsibe for the use of his or her capabiities and rights, and for the externa actions for which he or she is accountabe to others and society at arge. Fifth, each person has basic materia needs, but aso has aspirations and motivations that go beyond materia and economic incentives. Sixth, each person has vaues that have to be respected as ong as they do not do any harm to other peope or to themseves. In the past, many theories made the assumption that management was a neutra entity. Management is not neutra. It invoves peope making decisions and peope receiving the infuence of those decisions. And decisions are based on choices and vaues that each person has. The isoation of the decision-making process as a pure rationa process is not a rea experience. Managers shoud bring vaues to the workpace. However, there are conditions for sustainaby carrying this out and avoiding cashes with peope with different vaues: each person respects the other person as a unique human being with intrinsic dignity that deserves respect. One s vaues have to recognize this very simpe point. Aumni Magazine IESE OCTOBER DECEMBER 2009 / no

5 c r o s os r oi a d s THE CHALLENGES FACING BUSINESS SCHOOLS ARE GREAT, BUT THEIR FUTURE VERY MUCH DEPENDS UPON THEIR ABILITY TO SERVE ENTREPRENEURS, FIRMS AND society. The roe of senior managers. A new notion of the firm has impications for the functions and roe of senior business eaders. In a cose parae with the view of the firm as profit maximizer, the roe of senior business eaders, starting with the CEO, board members and members of the top management team was seen as maximizing profits and market vaues in the short term. There is nothing intrinsicay wrong about this, except that a firm s vaue creation is the outcome of a process. If this process is not we designed and we managed, the outcome cannot be good. This perspective does not ignore financia resuts, but refects the reaity that good performance is the outcome of many decisions regarding peope, cients, products, services, operations and other factors. The chief executive s roe is to make sure that peope work in a way that is both efficient and effective, that makes them fee proud about what they do, that generates cients who are peased with what the firm offers them and sharehoders who are peased enough with the financia performance of their investment. This view of business eaders has a critica impication: business eaders are professionas whose function is to serve. Service is the key attribute in any profession worthy of its name, and this is aso true in the business word. A eader who does not serve her peope, her cients, her sharehoders, her society, is not a good professiona. He or she may hep the company make money in the short term but may create an unsustainabe organization in the ong term. This view aso reminds us that business eaders have to ead by exampe. Many successfu organizations have passed the test of time, despite manageria mistakes, because their CEOs have ed by exampe. The exampe consists of a mix of professionaism, fairness, virtue, courage, strength and generosity in thinking of others. This does not mean putting other peope ahead of us, which may not even be human, but putting other peope and their interests and ambitions at east at the same eve as ours. By taking this perspective, senior managers have the potentia to be an important force for change in society, and mangement can be a profession that serves the common good. Some fina refections Management remains an important profession in society today. The chaenges facing business schoos are great, but their future very much depends upon their abiity to serve managers, entrepreneurs, firms and the community. One important step that business schoos must now take is to redefine the view of the firm. In addition, they must redefine the meaning of the management profession, the roe of senior managers and the unique mission of companies in society by going beyond the generation of economic vaue. IESE Business Schoo has focused on these goas ever since it was founded in The strong sense of IESE s mission and vaues, aong with the entrepreneuria drive of its facuty, staff and aumni, has ed the schoo to grow successfuy, and has aso heped to create new schoos and programs around the word. IESE s fundamenta vaues are quite unique among business schoos wordwide and the current financia crisis shows us that these vaues are more important than ever. 46 OCTOBER DECEMBER 2009 / no. 115 Aumni Magazine IESE

Program Management Seminar

Program Management Seminar Program Management Seminar Program Management Seminar The word s best management schoos are noted for their superior program execution, high eves of customer satisfaction, and continuous program improvements.

More information

Professional Kingston

Professional Kingston Professiona Kingston Organisationa and workforce deveopment soutions n Facuty of Business and Law Aways improving 0/1 Contents Wecome 2 Why Kingston? 4 Course portfoio 6 Course detais 8 Work-based earning

More information

Teamwork. Abstract. 2.1 Overview

Teamwork. Abstract. 2.1 Overview 2 Teamwork Abstract This chapter presents one of the basic eements of software projects teamwork. It addresses how to buid teams in a way that promotes team members accountabiity and responsibiity, and

More information

STRATEGIC PLAN 2012-2016

STRATEGIC PLAN 2012-2016 STRATEGIC PLAN 2012-2016 CIT Bishopstown CIT Cork Schoo of Music CIT Crawford Coege of Art & Design Nationa Maritime Coege of Ireand Our Institute STRATEGIC PLAN 2012-2016 Cork Institute of Technoogy (CIT)

More information

Frequently Asked Questions

Frequently Asked Questions Community Heathcare Organisations Report & Recommendations of the Integrated Service Area Review Group Frequenty Asked Questions 1. What are Community Heathcare Services? Community Heathcare Services are

More information

Human Capital & Human Resources Certificate Programs

Human Capital & Human Resources Certificate Programs MANAGEMENT CONCEPTS Human Capita & Human Resources Certificate Programs Programs to deveop functiona and strategic skis in: Human Capita // Human Resources ENROLL TODAY! Contract Hoder Contract GS-02F-0010J

More information

UCU Continuing Professional Development

UCU Continuing Professional Development UCU Continuing Professiona Deveopment Cassroom management The background Good cassroom and behaviour management is one of the key eements of successfu teaching and earning, and wi be crucia to your success

More information

CERTIFICATE COURSE ON CLIMATE CHANGE AND SUSTAINABILITY. Course Offered By: Indian Environmental Society

CERTIFICATE COURSE ON CLIMATE CHANGE AND SUSTAINABILITY. Course Offered By: Indian Environmental Society CERTIFICATE COURSE ON CLIMATE CHANGE AND SUSTAINABILITY Course Offered By: Indian Environmenta Society INTRODUCTION The Indian Environmenta Society (IES) a dynamic and fexibe organization with a goba vision

More information

Creative learning through the arts an action plan for Wales

Creative learning through the arts an action plan for Wales Creative earning through the arts an action pan for Waes 2015 2020 Audience The entire teaching workforce and government and nationa partners, incuding regiona education consortia, oca authorities, governing

More information

Chapter 2 Developing a Sustainable Supply Chain Strategy

Chapter 2 Developing a Sustainable Supply Chain Strategy Chapter 2 Deveoping a Sustainabe Suppy Chain Strategy Bakan Cetinkaya Learning Goas. By reading this chapter you wi: Know the basics of competitive strategy and suppy chain strategy and understand their

More information

Leadership & Management Certificate Programs

Leadership & Management Certificate Programs MANAGEMENT CONCEPTS Leadership & Management Certificate Programs Programs to deveop expertise in: Anaytics // Leadership // Professiona Skis // Supervision ENROLL TODAY! Contract oder Contract GS-02F-0010J

More information

Overview of Health and Safety in China

Overview of Health and Safety in China Overview of Heath and Safety in China Hongyuan Wei 1, Leping Dang 1, and Mark Hoye 2 1 Schoo of Chemica Engineering, Tianjin University, Tianjin 300072, P R China, E-mai: david.wei@tju.edu.cn 2 AstraZeneca

More information

Addressing the Leadership Gap in Healthcare

Addressing the Leadership Gap in Healthcare A White Paper Addressing the Leadership Gap in Heathcare What s needed when it comes to eader taent? Issued June 2010 / Revised June 2011 CONTENTS 3 6 10 13 15 18 19 19 19 Introduction Prioritizing Competencies

More information

Business Banking. A guide for franchises

Business Banking. A guide for franchises Business Banking A guide for franchises Hep with your franchise business, right on your doorstep A true understanding of the needs of your business: that s what makes RBS the right choice for financia

More information

Qualifications, professional development and probation

Qualifications, professional development and probation UCU Continuing Professiona Deveopment Quaifications, professiona deveopment and probation Initia training and further education teaching quaifications Since September 2007 a newy appointed FE ecturers,

More information

COASTLINE GROUP HUMAN RESOURCES STRATEGY 2015 2017. Great homes, great services, great people.

COASTLINE GROUP HUMAN RESOURCES STRATEGY 2015 2017. Great homes, great services, great people. COASTLINE GROUP HUMAN RESOURCES STRATEGY 2015 2017 Great homes, great services, great peope. Contents Foreword 2 Executive summary 1. Achievements 5 2. Context 7 3. Our peope 9.Objectives 11 5. What we

More information

Technology and Consulting - Newsletter 1. IBM. July 2013

Technology and Consulting - Newsletter 1. IBM. July 2013 Technoogy and Consuting - Newsetter Juy 2013 Wecome to Latitude Executive Consuting s atest newsetter, reviewing recent marketpace activity. The newsetter focuses on the Technoogy and Consuting sectors,

More information

SCHOOL OF BUSINESS MANAGEMENT Information Brochure 2014

SCHOOL OF BUSINESS MANAGEMENT Information Brochure 2014 WANT MORE INFO? If you have any questions, contact us at the address, phone numbers or mai ids mentioned beow. We aso invite you to visit our institute to see the faciities and discuss the courses on offer.

More information

Accounting in the Construction Industry

Accounting in the Construction Industry Accounting in the Construction Industry How your CPA can hep you be among the 80 percent of contractors expected to survive the next year, rather than the 20 percent expected to fai. This whitepaper wi

More information

Order-to-Cash Processes

Order-to-Cash Processes TMI170 ING info pat 2:Info pat.qxt 01/12/2008 09:25 Page 1 Section Two: Order-to-Cash Processes Gregory Cronie, Head Saes, Payments and Cash Management, ING O rder-to-cash and purchase-topay processes

More information

Niagara Catholic. District School Board. High Performance. Support Program. Academic

Niagara Catholic. District School Board. High Performance. Support Program. Academic Niagara Cathoic District Schoo Board High Performance Academic Support Program The Niagara Cathoic District Schoo Board, through the charisms of faith, socia justice, support and eadership, nurtures an

More information

endorsed programmes With our expertise and unique flexible approach NOCN will work with you to develop a product that achieves results.

endorsed programmes With our expertise and unique flexible approach NOCN will work with you to develop a product that achieves results. endorsed programmes With our expertise and unique fexibe approach NOCN wi work with you to deveop a product that achieves resuts. NOCN is a eading reguated UK awarding organisation that has been creating

More information

Apprenticeships. Everything you need to know about Apprenticeships with West Sussex County Council. Apprenticeships

Apprenticeships. Everything you need to know about Apprenticeships with West Sussex County Council. Apprenticeships Apprenticeships Everything you need to know about Apprenticeships with West Sussex County Counci Apprenticeships Apprenticeships September 2013 What is an Apprenticeship? An apprenticeship is a nationay

More information

(David H T Lan) Secretary for Home Affairs

(David H T Lan) Secretary for Home Affairs Message We sha make every effort to strengthen the community buiding programme which serves to foster among the peope of Hong Kong a sense of beonging and mutua care. We wi continue to impement the District

More information

LADDER SAFETY Table of Contents

LADDER SAFETY Table of Contents Tabe of Contents SECTION 1. TRAINING PROGRAM INTRODUCTION..................3 Training Objectives...........................................3 Rationae for Training.........................................3

More information

Introduction the pressure for efficiency the Estates opportunity

Introduction the pressure for efficiency the Estates opportunity Heathy Savings? A study of the proportion of NHS Trusts with an in-house Buidings Repair and Maintenance workforce, and a discussion of eary experiences of Suppies efficiency initiatives Management Summary

More information

alllearn Microsoft with We are XMA. Call us now on 0115 846 4900 Visit www.xma.co.uk/alllearn Email alllearn@xma.co.uk Follow us @WeareXMA

alllearn Microsoft with We are XMA. Call us now on 0115 846 4900 Visit www.xma.co.uk/alllearn Email alllearn@xma.co.uk Follow us @WeareXMA alearn with Microsoft We are XMA. Ca us now on 0115 846 4900 Visit www.xma.co.uk/aearn Emai alearn@xma.co.uk Foow us @WeareXMA Introduction Use our 'steps to alearn' framework to ensure you cover a bases...

More information

ASSET MANAGEMENT OUR APPROACH

ASSET MANAGEMENT OUR APPROACH ASSET MANAGEMENT OUR APPROACH CONTENTS FOREWORD 3 INTRODUCTION 4 ASSET MANAGEMENT? 6 THE NEED FOR CHANGE 6 KEY PRINCIPLES 7 APPENDIX 1 19 GLOSSARY 20 2 FOREWORD Few things affect our customers ives as

More information

Pay-on-delivery investing

Pay-on-delivery investing Pay-on-deivery investing EVOLVE INVESTment range 1 EVOLVE INVESTMENT RANGE EVOLVE INVESTMENT RANGE 2 Picture a word where you ony pay a company once they have deivered Imagine striking oi first, before

More information

Capability Development Grant. Build business capabilities to sharpen your competitive edge

Capability Development Grant. Build business capabilities to sharpen your competitive edge Capabiity Deveopment Grant Buid business capabiities to sharpen your competitive edge 1 Buid up your business with the Capabiity Deveopment Grant The Capabiity Deveopment Grant (CDG) is a financia assistance

More information

We are XMA and Viglen.

We are XMA and Viglen. alearn with Microsoft 16pp 21.07_Layout 1 22/12/2014 10:49 Page 1 FRONT COVER alearn with Microsoft We are XMA and Vigen. Ca us now on 0115 846 4900 Visit www.xma.co.uk/aearn Emai alearn@xma.co.uk Foow

More information

Learning Needs Analysis in Selected Employment Sectors. Edited by Dr Margaret Linehan

Learning Needs Analysis in Selected Employment Sectors. Edited by Dr Margaret Linehan Learning Needs Anaysis in Seected Empoyment Sectors Edited by Dr Margaret Linehan Learning Needs Anaysis in Seected Empoyment Sectors Edited by Dr Margaret Linehan Pubication Information Athough every

More information

Online Media Information

Online Media Information Onine Media Information www.sciencedirect.com The vita daiy source for 16 miion researchers and scientists around the gobe 70 miion pageviews each month Broad advertising product portfoio SciVerse ScienceDirect:

More information

Degree Programs in Environmental Science/Studies

Degree Programs in Environmental Science/Studies State University Memorandum of New York to Presidents Date: June 30, 2000 Vo. 00 No. I From: Office of the Provost and Vice Chanceor for Academic Affairs SLbject: Guideines for the Consideration o New

More information

RAVE NOTICES FOR OUR CEO AND PRINCIPAL CONSULTANT

RAVE NOTICES FOR OUR CEO AND PRINCIPAL CONSULTANT 1 RAVE NOTICES FOR OUR CEO AND PRINCIPAL CONSULTANT CONTENTS Company Profie 1 Mission Statement 2 How We Differ from Others 3 Our Consuting and Training Services 4 CEO and Principa Consutant 5 Our Approach

More information

Using School Leadership Teams to Meet the Needs of English Language Learners

Using School Leadership Teams to Meet the Needs of English Language Learners Nationa Center on Response to Intervention Information Brief: Using Schoo Leadership Teams to Meet the Needs of Engish Language Learners M. Movit, I. Petrykowska, and D. Woodruff May 2010 Leadership teams

More information

l l ll l l Exploding the Myths about DETC Accreditation A Primer for Students

l l ll l l Exploding the Myths about DETC Accreditation A Primer for Students Expoding the Myths about DETC Accreditation A Primer for Students Distance Education and Training Counci Expoding the Myths about DETC Accreditation: A Primer for Students Prospective distance education

More information

Gateshead Carers Strategy

Gateshead Carers Strategy Gateshead Carers Strategy 2014-17 Recognised, Vaued and Supported Contents Page Foreword...3 Executive summary...4 Introduction...5 Strategic Priorities Nationa Drivers...5 Loca Drivers...6 Adut Socia

More information

Asia Pacific Disability Rehabilitation Journal

Asia Pacific Disability Rehabilitation Journal DEVELOPMENTAL ARTICLES Asia Pacific Disabiity Rehabiitation Journa PRIMARY HEALTH CARE AND COMMUNITY BASED REHABILITATION: IMPLICATIONS FOR PHYSICAL THERAPY Tracy Bury* ABSTRACT The Word Confederation

More information

Learning from evaluations Processes and instruments used by GIZ as a learning organisation and their contribution to interorganisational learning

Learning from evaluations Processes and instruments used by GIZ as a learning organisation and their contribution to interorganisational learning Monitoring and Evauation Unit Learning from evauations Processes and instruments used by GIZ as a earning organisation and their contribution to interorganisationa earning Contents 1.3Learning from evauations

More information

Math: Fundamentals 100

Math: Fundamentals 100 Math: Fundamentas 100 Wecome to the Tooing University. This course is designed to be used in conjunction with the onine version of this cass. The onine version can be found at http://www.tooingu.com. We

More information

Internal Control. Guidance for Directors on the Combined Code

Internal Control. Guidance for Directors on the Combined Code Interna Contro Guidance for Directors on the Combined Code ISBN 1 84152 010 1 Pubished by The Institute of Chartered Accountants in Engand & Waes Chartered Accountants Ha PO Box 433 Moorgate Pace London

More information

Great Western Hospitals. NHS Foundation Trust. Quality Improvement Strategy

Great Western Hospitals. NHS Foundation Trust. Quality Improvement Strategy Great Western Hospitas NHS Foundation Trust Quaity Improvement Strategy 2 Wecome from Nerissa Vaughan, Chief Executive Quaity is at the heart of everything we do. When I first joined the NHS in the eary

More information

Corporate Governance f o r M a i n M a r k e t a n d a i M C o M p a n i e s

Corporate Governance f o r M a i n M a r k e t a n d a i M C o M p a n i e s Corporate Governance f o r M a i n M a r k e t a n d a i M C o M p a n i e s 23. Corporate governance towards best-practice corporate reporting John Patterson, PricewaterhouseCoopers LLP Reporting is

More information

The Aviva UK Health Health of the Workplace Report Issue 4. October 2010. aviva.co.uk/health 1

The Aviva UK Health Health of the Workplace Report Issue 4. October 2010. aviva.co.uk/health 1 The Aviva UK Heath Heath of the Workpace Report Issue 4 October 2010 aviva.co.uk/heath 1 Foreword Now in its fourth year, Heath of the Workpace is Aviva s annua study that canvases GP, empoyer and empoyee

More information

Bite-Size Steps to ITIL Success

Bite-Size Steps to ITIL Success 7 Bite-Size Steps to ITIL Success Pus making a Business Case for ITIL! Do you want to impement ITIL but don t know where to start? 7 Bite-Size Steps to ITIL Success can hep you to decide whether ITIL can

More information

Message. The Trade and Industry Bureau is committed to providing maximum support for Hong Kong s manufacturing and services industries.

Message. The Trade and Industry Bureau is committed to providing maximum support for Hong Kong s manufacturing and services industries. Message The Trade and Industry Bureau is committed to providing maximum support for Hong Kong s manufacturing and services industries. With the weight of our economy shifting towards knowedge-based and

More information

Graduate Program Prioritization Criteria and Questions/Elements. 6th Year Professional Diploma in Clinical Mental Health or School Counseling

Graduate Program Prioritization Criteria and Questions/Elements. 6th Year Professional Diploma in Clinical Mental Health or School Counseling Graduate Program Prioritization Criteria and Questions/Eements 6th Year Professiona Dipoma in Cinica Menta Heath or Schoo Counseing 1. History, Deveopment and Expectations of the Program a. Provide, to

More information

Are Leaders Born or Made? Perspectives from the Executive Suite. QuickView Leadership Series. Helping you navigate the leadership landscape

Are Leaders Born or Made? Perspectives from the Executive Suite. QuickView Leadership Series. Helping you navigate the leadership landscape QuickView Leadership Series Heping you navigate the eadership andscape Are Leaders Born or Made? Perspectives from the Executive Suite By: Wiiam Gentry, Ph.D., Jennifer J. Dea, Ph.D., Sarah Stawiski, Ph.D.,

More information

CREATE CHANGE ART CENTER COLLEGE OF DESIGN STRATEGIC PLAN 2011 2016

CREATE CHANGE ART CENTER COLLEGE OF DESIGN STRATEGIC PLAN 2011 2016 CREATE CHANGE ART CENTER COLLEGE OF DESIGN STRATEGIC PLAN 2011 2016 ACCD BOARD OF TRUSTEES APPROVED ANNUAL REVISION APRIL 19, 2012 1700 Lida Street, Pasadena, CA 91103 Phone 626.396.2200 Fax 626.795.0819

More information

Older people s assets: using housing equity to pay for health and aged care

Older people s assets: using housing equity to pay for health and aged care Key words: aged care; retirement savings; reverse mortgage; financia innovation; financia panning Oder peope s assets: using housing equity to pay for heath and aged care The research agenda on the ageing

More information

NorTex Petroleum Cluster

NorTex Petroleum Cluster Property of Reed Esevier Case Study 6 NorTex Petroeum Custer An Industry/Academic Partnership to Deveop the Energy Professionas of the Future Chapter Outine The Motivation 71 The Context 72 The Soution

More information

Emerging Trends in Human Resource Management

Emerging Trends in Human Resource Management Facuty Deveopment Programme on Emerging Trends in Human Resource Management May 16-17, 2016 FORE Campus, New Dehi HR TRENDS FOR 2016 Programme Directors: Prof. Sanghamitra Buddhapriya & Prof. Prachi Bhatt

More information

David Eccles S chool of Business. PhD Program. The University of Utah

David Eccles S chool of Business. PhD Program. The University of Utah David Ecces S choo of Business PhD Program The University of Utah ENGAGE IN RESEARCH For the curious, committed, intense schoar, a doctorate from the University of Utah s David Ecces Schoo of Business

More information

Collaborative Healthcare Leadership

Collaborative Healthcare Leadership A White Paper Coaborative Heathcare Leadership A Six-Part Mode for Adapting and Thriving During a Time of Transformative Change By: Henry W. Browning, Deborah J. Torain, and Tracy Enright Patterson Issued

More information

Integrating Risk into your Plant Lifecycle A next generation software architecture for risk based

Integrating Risk into your Plant Lifecycle A next generation software architecture for risk based Integrating Risk into your Pant Lifecyce A next generation software architecture for risk based operations Dr Nic Cavanagh 1, Dr Jeremy Linn 2 and Coin Hickey 3 1 Head of Safeti Product Management, DNV

More information

Future Trends in Leadership Development

Future Trends in Leadership Development A White Paper Future Trends in Leadership Deveopment By Nick Petrie Issued November 2011 CONTENTS 3 3 5 6 7 10 29 30 32 About the Author Experts Consuted During This Study Introduction Executive Summary

More information

Recognition of Prior Learning

Recognition of Prior Learning Recognition of Prior Learning Information Guideines for Students EXTENDED CAMPUS This subject materia is issued by Cork Institute of Technoogy on the understanding that: Cork Institute of Technoogy expressy

More information

HEALTH PROFESSIONS PATHWAYS

HEALTH PROFESSIONS PATHWAYS T heoffic eofcommuni t yco egeres ea r c ha ndl ea der s hi p Co egeofe duc a t i ona ti i noi s The Heath Professions Pathways (H2P) Consortium is a nationa consortium comprised of nine coeges in five states

More information

THE TEACHING ABOUT RELIGION AT SLOVENE PUBLIC SCHOOLS

THE TEACHING ABOUT RELIGION AT SLOVENE PUBLIC SCHOOLS THE TEACHING ABOUT RELIGION AT SLOVENE PUBLIC SCHOOLS Zdenko Kodeja Educationa Research Institute Ljubjana, Sovenia The teaching about reigion at pubic schoos in Sovenia is, from a ega point of view, simiar

More information

Stanford Committee for Professional Satisfaction

Stanford Committee for Professional Satisfaction Stanford Committee for Professiona Satisfaction and Support (SCPSS) Committee Description The recenty re-named Stanford Committee for Professiona Satisfaction and Support was aunched in 2010 by then Chief

More information

PREFACE. Comptroller General of the United States. Page i

PREFACE. Comptroller General of the United States. Page i - I PREFACE T he (+nera Accounting Office (GAO) has ong beieved that the federa government urgenty needs to improve the financia information on which it bases many important decisions. To run our compex

More information

Quality Assurance in Initial Teacher Education. The Standard for Initial Teacher Education in Scotland Benchmark Information

Quality Assurance in Initial Teacher Education. The Standard for Initial Teacher Education in Scotland Benchmark Information Quaity Assurance in Initia Teacher Education The Standard for Initia Teacher Education in Scotand Information OCTOBER 2000 Convener's introduction This document is a statement of the Standard for Initia

More information

Corporate Governance f o r M a i n M a r k e t a n d a i M C o M p a n i e s

Corporate Governance f o r M a i n M a r k e t a n d a i M C o M p a n i e s Corporate Governance f o r M a i n M a r k e t a n d a i M C o M p a n i e s Shepherd and Wedderburn is one of the UK s eading aw firms. We have an uncompromising commitment to our cients, with quaity

More information

Key Questions to Ask About

Key Questions to Ask About everychid. onevoice. Every time i have to go to the bathroom at schoo, there s a ine. And sometimes they reay need to be ceaned. Maybe the schoo can get some more hep to open up a of the restrooms again.

More information

Fast Idea Generator. Copyright 2016 The Open University

Fast Idea Generator. Copyright 2016 The Open University Fast Idea Generator Copyright 2016 The Open University 2 of 15 Wednesday 16 November 2016 Contents Fast Idea Generator 4 1 When to use the fast idea generator 4 1.1 Using the Fast Idea Generator Too 5

More information

FX Hedging:10 Common Pitfalls. A Structured Approach to Financial Risk Management

FX Hedging:10 Common Pitfalls. A Structured Approach to Financial Risk Management FX Hedging:10 Common Pitfas Executive Summary The design and impementation of an effective FX risk management strategy can be a chaenge for many businesses. The extreme eve of voatiity experienced in the

More information

Accreditation: Supporting the Delivery of Health and Social Care

Accreditation: Supporting the Delivery of Health and Social Care Accreditation: Supporting the Deivery of Heath and Socia Care PHARMACY E F P T O L P E D P E C M F D T G L E F R Accreditation: Supporting the Deivery of Heath and Socia Care June 9, 2015 marks Word Accreditation

More information

Strengthening Human Resources Information Systems: Experiences from Bihar and Jharkhand, India

Strengthening Human Resources Information Systems: Experiences from Bihar and Jharkhand, India Strengthening Human Resources Information Systems: Experiences from Bihar and Jharkhand, India Technica Brief October 2012 Context India faces critica human resources (HR) chaenges in the heath sector,

More information

Investigating and Researching HR Issues

Investigating and Researching HR Issues part 1 INTRODUCTION A sampe chapter from Research Methods in Human Resource Management: Investigating a Business Issue, by Vaerie Anderson. Pubished by the CIPD. Copyright 2013. A rights reserved. No part

More information

Advance PLM Software Solutions for Complex Business Processes

Advance PLM Software Solutions for Complex Business Processes Advance PLM Software Soutions for Compex Business Processes Abstract As customers word-wide camour for more technoogicay rich products, be it a car, or a smartphone, manufacturers are having to contend

More information

FINANCIAL ACCOUNTING

FINANCIAL ACCOUNTING FINANCIAL ACCOUNTING Part 1 A conceptua framework: setting the scene 1 Who needs accounting? 2 A systematic approach to financia reporting: the accounting equation 3 Financia statements from the accounting

More information

Undergraduate Studies in. Education and International Development

Undergraduate Studies in. Education and International Development Undergraduate Studies in Education and Internationa Deveopment Wecome Wecome to the Schoo of Education and Lifeong Learning at Aberystwyth University. Over 100 years ago, Aberystwyth was the first university

More information

Corporate Governance. f o r M a i n M a r k e t a n d a i M C o M p a n i e s

Corporate Governance. f o r M a i n M a r k e t a n d a i M C o M p a n i e s Corporate Governance f o r M a i n M a r k e t a n d a i M C o M p a n i e s The London Stock Exchange woud ike to thank the foowing organisations for their contributions to this guide: Corporate Governance

More information

DECEMBER 2008. Good practice contract management framework

DECEMBER 2008. Good practice contract management framework DECEMBER 2008 Good practice contract management framework The Nationa Audit Office scrutinises pubic spending on behaf of Pariament. The Comptroer and Auditor Genera, Tim Burr, is an Officer of the House

More information

MARKETING INFORMATION SYSTEM (MIS)

MARKETING INFORMATION SYSTEM (MIS) LESSON 4 MARKETING INFORMATION SYSTEM (MIS) CONTENTS 4.0 Aims and Objectives 4.1 Introduction 4.2 MIS 4.2.1 Database 4.2.2 Interna Records 4.2.3 Externa Sources 4.3 Computer Networks and Internet 4.4 Data

More information

Leadership Effectiveness Analysis

Leadership Effectiveness Analysis Leadership Effectiveness Anaysis Leadership 36 Report Chris Wiiams Wecome to Leadership 36! This powerfu process of persona deveopment is designed to provide feedback to you on 22 eadership practices from

More information

Practicing Reference... Learning from Library Science *

Practicing Reference... Learning from Library Science * Practicing Reference... Learning from Library Science * Mary Whisner ** Ms. Whisner describes the method and some of the resuts reported in a recenty pubished book about the reference interview written

More information

The guaranteed selection. For certainty in uncertain times

The guaranteed selection. For certainty in uncertain times The guaranteed seection For certainty in uncertain times Making the right investment choice If you can t afford to take a ot of risk with your money it can be hard to find the right investment, especiay

More information

CUSTOM. Putting Your Benefits to Work. COMMUNICATIONS. Employee Communications Benefits Administration Benefits Outsourcing

CUSTOM. Putting Your Benefits to Work. COMMUNICATIONS. Employee Communications Benefits Administration Benefits Outsourcing CUSTOM COMMUNICATIONS Putting Your Benefits to Work. Empoyee Communications Benefits Administration Benefits Outsourcing Recruiting and retaining top taent is a major chaenge facing HR departments today.

More information

Fixed income managers: evolution or revolution

Fixed income managers: evolution or revolution Fixed income managers: evoution or revoution Traditiona approaches to managing fixed interest funds rey on benchmarks that may not represent optima risk and return outcomes. New techniques based on separate

More information

Federal Financial Management Certificate Program

Federal Financial Management Certificate Program MANAGEMENT CONCEPTS Federa Financia Management Certificate Program Training to hep you achieve the highest eve performance in: Accounting // Auditing // Budgeting // Financia Management ENROLL TODAY! Contract

More information

Australian Bureau of Statistics Management of Business Providers

Australian Bureau of Statistics Management of Business Providers Purpose Austraian Bureau of Statistics Management of Business Providers 1 The principa objective of the Austraian Bureau of Statistics (ABS) in respect of business providers is to impose the owest oad

More information

Section 4: Exploring the environment

Section 4: Exploring the environment Section 4: Exporing the environment Contents Section 4: Exporing the environment 3 1. Focus on the oca environment 3 2. Using stories to expore environmenta issues 4 3. Organising a campaign 6 Resource

More information

Chartered Management Diplomas in Strategic Management & Leadership

Chartered Management Diplomas in Strategic Management & Leadership Chartered Management Dipomas in Strategic Management & Leadership CMI executive dipomas in management Whether you are at the start of your management career, seeking to move up through your organization

More information

A Manager s Toolkit: How to develop your workforce

A Manager s Toolkit: How to develop your workforce A Manager s Tookit: How to deveop your workforce Contents Introduction Who is this tookit for? 1 Why has it been deveoped? 1 What shoud it assist you with? 1 Who has deveoped it? 1 Purpose of the resource

More information

See? I Told you So! The Deaf Effect in Project Management and What Can Be Done About it

See? I Told you So! The Deaf Effect in Project Management and What Can Be Done About it See? I Tod you So! The Deaf Effect in Project Management and What Can Be Done About it Michae J. Cuear Georgia Southern University February 21, 2014 About Mike Cuear Assistant Professor @ Georgia Southern

More information

UK Consulting Industry 2014. Growing by helping others grow

UK Consulting Industry 2014. Growing by helping others grow UK Consuting Industry 2014 Growing by heping others grow 2 UK Consuting Industry 2014 Contents Chief Executive s Preface 3 About the Management Consutancies Association 4 An industry in great shape 5 Headine

More information

German Auditors and Tax Advisors for foreign clients

German Auditors and Tax Advisors for foreign clients München Regensburg Dachau German Auditors and Tax Advisors for foreign cients Economy Finance Financia Reports Taxes Strategies München Regensburg Dachau SH+C has focussed on consuting foreign cients with

More information

ELEVATING YOUR GAME FROM TRADE SPEND TO TRADE INVESTMENT

ELEVATING YOUR GAME FROM TRADE SPEND TO TRADE INVESTMENT Initiatives Strategic Mapping Success in The Food System: Discover. Anayze. Strategize. Impement. Measure. ELEVATING YOUR GAME FROM TRADE SPEND TO TRADE INVESTMENT Foodservice manufacturers aocate, in

More information

Early access to FAS payments for members in poor health

Early access to FAS payments for members in poor health Financia Assistance Scheme Eary access to FAS payments for members in poor heath Pension Protection Fund Protecting Peope s Futures The Financia Assistance Scheme is administered by the Pension Protection

More information

CONTRIBUTION OF INTERNAL AUDITING IN THE VALUE OF A NURSING UNIT WITHIN THREE YEARS

CONTRIBUTION OF INTERNAL AUDITING IN THE VALUE OF A NURSING UNIT WITHIN THREE YEARS Dehi Business Review X Vo. 4, No. 2, Juy - December 2003 CONTRIBUTION OF INTERNAL AUDITING IN THE VALUE OF A NURSING UNIT WITHIN THREE YEARS John N.. Var arvatsouakis atsouakis DURING the present time,

More information

The Productive Therapist and The Productive Clinic Peter R. Kovacek, MSA, PT

The Productive Therapist and The Productive Clinic Peter R. Kovacek, MSA, PT The Productive Therapist and The Productive Cinic Peter R. Kovacek, MSA, PT Format Interactive Discussions among equa peers Constructive argument Reaity Oriented Mutua Accountabiity Expectation Panning

More information

THE IMPACT OF AN EXECUTIVE LEADERSHIP DEVELOPMENT PROGRAM

THE IMPACT OF AN EXECUTIVE LEADERSHIP DEVELOPMENT PROGRAM Leadership THE IMPACT OF AN EXECUTIVE LEADERSHIP DEVELOPMENT PROGRAM n Jay S. Grider, DO, PhD, Richard Lofgren, MD and Raph Weicke In this artice A eadership deveopment program at an academic medica center

More information

Art of Java Web Development By Neal Ford 624 pages US$44.95 Manning Publications, 2004 ISBN: 1-932394-06-0

Art of Java Web Development By Neal Ford 624 pages US$44.95 Manning Publications, 2004 ISBN: 1-932394-06-0 IEEE DISTRIBUTED SYSTEMS ONLINE 1541-4922 2005 Pubished by the IEEE Computer Society Vo. 6, No. 5; May 2005 Editor: Marcin Paprzycki, http://www.cs.okstate.edu/%7emarcin/ Book Reviews: Java Toos and Frameworks

More information

Monopoly 8. 3 the local refuse disposal service 4 your school 5 the national telephone service 6 the national postal service.

Monopoly 8. 3 the local refuse disposal service 4 your school 5 the national telephone service 6 the national postal service. Monopoy 8 By the end of this chapter, you shoud be abe to: HL expain the assumptions of monopoy HL define, expain, and give exampes of sources of monopoy power/ barriers to entry HL define, expain, and

More information

Design Considerations

Design Considerations Chapter 2: Basic Virtua Private Network Depoyment Page 1 of 12 Chapter 2: Basic Virtua Private Network Depoyment Before discussing the features of Windows 2000 tunneing technoogy, it is important to estabish

More information

3.3 SOFTWARE RISK MANAGEMENT (SRM)

3.3 SOFTWARE RISK MANAGEMENT (SRM) 93 3.3 SOFTWARE RISK MANAGEMENT (SRM) Fig. 3.2 SRM is a process buit in five steps. The steps are: Identify Anayse Pan Track Resove The process is continuous in nature and handed dynamicay throughout ifecyce

More information

Setting up the Forensic Laboratory

Setting up the Forensic Laboratory Chapter 3 Setting up the Forensic Laboratory Tabe of Contents 3.1 Setting Up the Forensic Laboratory 25 3.1.1 Forensic Laboratory Terms of Reference 26 3.1.2 The Status of the Forensic Laboratory 26 3.1.3

More information

Ricoh Legal. ediscovery and Document Solutions. Powerful document services provide your best defense.

Ricoh Legal. ediscovery and Document Solutions. Powerful document services provide your best defense. Ricoh Lega ediscovery and Document Soutions Powerfu document services provide your best defense. Our peope have aways been at the heart of our vaue proposition: our experience in your industry, commitment

More information