Developing Health & Independence JOB DESCRIPTION Service Manager (Supported Housing)

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1 Job Title: NJC Scale Point: NJC Scale Pt Hours: Annual Leave: Location: Pension: Accountable to: Responsible for: Principle Purpose of the Job Developing Health & Independence JOB DESCRIPTION Service Manager (Supported Housing) 37.5 per week and such additional hours as are required by the business from time to time. 26 days plus statutory and bank holidays (1 additional day after each year of service, up to a maximum of 31 days). Subject to negotiation but travel required to all relevant office and project bases. Contributory pension scheme (employer s contribution 7% to a minimum 3% contribution from employee). Strategic Housing Director Housing support staff across B&NES, Somerset and Wiltshire (plus any new/replacement projects in these or other areas) Reporting to the Strategic Housing Director, the Service Manager (Supported Housing) will ensure the operational effectiveness of DHI s supported housing services promoting the highest standards of quality, efficiency and consistency, in line with DHI s vision, values and corporate culture. S/he will at all times seek to enhance DHI s reputation within the community, promote and represent the interests of the organisation and its client group, and work in partnership with other agencies to meet the needs of the client group and the community. Key Duties and Responsibilities 1. To oversee the management of supported housing contracts including Burlington Street and Barton Buildings, Acorn House, Champney s House (or replacement project), Hillside House, Peters House and The Portway. 2. To develop and maintain effective working relationships with sub contractors and partners involved in service delivery in line with partnership working agreements. 3. To proactively engage and build relationships with local agencies/professionals to maximise referrals to services, improve outcomes for service users and provide opportunities for service development. 4. To embed and maintain a culture of continuous improvement in service delivery, developing services to meet the needs of local communities ensuring they remain aligned to DHI s culture and vision and meet the targets and requirements of local commissioners. 5. To ensure that each project meets or exceeds target rates of occupancy, and to minimise loss of income through voids and rent arrears. 1

2 6. To identify opportunities to deliver projects that add value and enhance housing service delivery and bring to the attention of the Strategic Housing Director. 7. To represent and promote DHI s housing support services to commissioners, councillors, external organisations and other key stakeholders maximising opportunities to increase the profile and excellent reputation of DHI services within the community. 8. Prepare and present clear verbal/written reports for the Strategic Housing Director, commissioners and other bodies as required. This includes lead responsibility for preparation and submission of quarterly performance reports/data for commissioners. 9. To manage and monitor resources in line with budgetary requirements and participate in the negotiation/setting of annual budgets. 10. To ensure that projects operate in full compliance with all applicable legal, regulatory and best practice requirements, including health & safety. 11. To ensure CQC registered premises (currently, Burlington St) are fully CQC compliant, acting as the Registered CQC Manager for the premises. Staff Management 1. To directly line manage staff as identified within this job description, including supervision, appraisals, absence management and monitoring, and providing them with appropriate support and training to ensure their continuing personal and professional development. 2. To ensure the effective implementation of staffing policies and procedures and to support staff with management or supervisory responsibilities in carrying out these duties. 3. To be responsible for the recruitment and induction of new staff, following DHI s agreed HR policies, procedure and systems, also ensuring the personnel files are accurate and kept up to date and filed appropriately. 4. To develop the team through coaching, engagement, communication, motivation, team building and delegation (including of lead roles). Develop a collaborative, creative and flexible team, which is able to empower, challenge and change. 5. To ensure that risk management procedures (including child and adult safeguarding protocols) are consistently followed and that team members are fully informed of the requirements of these procedures. 6. To maintain robust performance monitoring and management systems to measure individual and project performance in line with strategic objectives, team targets and performance appraisal plans. 2

3 7. To make use of DHI s disciplinary and grievance policies and procedures, and support team leaders to make use of them, referring to the Strategic Housing Director, Corporate Services Director and/or HR Manager where necessary. Contract Management & Quality Assurance 1. To act as the main contact point for service commissioners and attend contract meetings on behalf of the organisation. 2. To negotiate service level agreements with commissioners in consultation with the Strategic Housing Director. 3. To ensure that key performance targets are met and all reporting is completed on time and to the required quality and contractual standards. 4. To routinely carry out spot checks and monitoring of all aspects of the service ensuring services are aligned with the service vision, compliant with contract requirements and good practice guidelines. 5. To clearly communicate contract requirements and targets to all staff involved in service delivery. Organisational Responsibilities 1. At all times adhere to DHI policies and procedures, with specific reference to: Confidentiality: ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity. Data Protection Act and Information Governance: to comply with the requirements of the Data Protection Act and all policies and procedures relating to Information Governance and security of data. Equal Opportunities and Diversity: to ensure that all service users, their partners, colleagues both within DHI and other partner organisations are treated as individuals by following DHI s Equality and Diversity Policy. Health and Safety: to ensure you comply at all times with the requirements of the Health and Safety regulations and DHI s Health and Safety Policy and Procedures. You are responsible for taking reasonable care with regard to yourself as well as any colleague, client or visitor who might be affected by an act or failure to act by yourself. Quality Assurance: to ensure all activities are managed in a way that supports DHI s Quality Assurance systems. Safeguarding: DHI is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Lone Working: to work in accordance with the DHI Lone Working policy and procedures. 2. To participate in regular support and supervision. 3. To operate within the framework of DHI s Strategic Plan and Annual Operational Plans and contribute to their outcomes. 3

4 4. Participate in the organisational planning processes and contribute to the establishment and maintenance of DHI s Business Plan. 5. Any other duties in line with the above as required. This job description contains only the main accountabilities relating to the post and does not describe in detail all the duties required to carry them out. As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. 4

5 Essential Skills Developing Health & Independence Service Manager (Supported Housing) PERSON SPECIFICATION 1. Knowledge of the national and local changes affecting funding for Housing Related Support. 2. Ability to drive forward continuous improvement within the context of the Supporting People performance monitoring framework and QAF. 3. Experience of working within supported housing (or a closely related service) at a management level. 4. Ability to demonstrate a commitment to service user empowerment and reintegration. 5. Proven ability to manage staff, including supervision and performance management. 6. Consultative management style. 7. A practical, common sense and can-do approach. 8. Flexibility, creativity, initiative and self-motivation. 9. Knowledge/experience of implementation of systems. 10. Proven leadership, negotiation and communication skills. 11. Experience of monitoring budgets. 12. Excellent level of IT literacy in Word, Excel, Powerpoint and case management databases. 13. Holder of either: a. CQC Registered Manager Status (either as an existing Registration or by application as a qualified social worker); or b. Diploma in Leadership for Health and Social Care NVQ Level 5; Or where not a holder of (a) or (b) above be able to obtain Registered Manager Status within an agreed timeframe after commencing employment. 14. A commitment to equal opportunities and anti-discriminatory policy and practice. 15. A flexible approach to working hours in line with the potentially unpredictable nature of housing management (but always in alignment with the Working Time Regulations). 5

6 16. Car driver and access to own transport/willingness to use. Desirable Skills 1. A professional qualification in housing. 2. Experience in project management. 6