TEAM LEADER COMMUNITY SUPPORT SERVICE (LONDON)

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1 Main Purpose of the Job To manage RAD s Community Support Service in London, providing support to D/deaf adults with additional needs. The service empowers people to have choice and control of their life enabling them to live safely and as independently as possible; supporting the development of communication, independence and life skills. Parts of the service are regulated by the Care Quality Commission. Main Duties and Responsibilities This job description includes the tasks to be undertaken by the post holder though there may be variations from time to time depending on specific circumstances and individual skills. 1. To manage the Community Support Team and supervise staff in London, providing effective leadership, management and support. Ensure the team is motivated and informed in order that it can contribute to the achievement of RAD s strategic objectives. 2. Ensure staff levels are monitored and maintained in order to meet the needs of the service, whilst anticipating growth, through effective and timely recruitment. (The Team Leader must lead all recruitment for London s Community Care Service.) 3. Identify training needs within the team and ensure all staff are appropriately trained/developed in line with CQC guidelines and individual CPD (continuous professional development) plans. 4. Ensure staff are inducted to the service in line with Skills for Care, Care Certificate. 5. Plan the team s weekly work programme/support schedule in line with contractual obligations to meet the needs of service users. 6. Carry out spot checks and conduct audits as required by the Director of Services, Social Care Service Manager, funders/commissioners and the service s regulatory bodies/authorities. 7. Oversee local authority and/or individual contracts and provide accurate and timely monitoring as required by funders/commissions in conjunction, where necessary, with RAD s Finance/Monitoring Manager. 8. Support clients to secure personal budgets in conjunction with the relevant support planning agency. 9. Attend partnership boards and other team/regional meetings as required. 10. Build and maintain strong links with local authorities/social services, health professionals and other key stakeholders. 11. Provide cover for other team leaders, as required from time to time. 12. Maintain open channels of communication within the team and across regions, effectively and appropriately sharing information with other team leaders/regions. 13. In conjunction with the Social Care Service Manager work with the Director of Services and Director of Finance and Administration to prepare, review and manage the team s budget. 14. Provide accurate and timely invoicing information for the region and monitor information provided by the team to ensure it is up to date and accurate. 15. Ensure the rota systems are maintained at all times. 16. Check, approve and process expense claims and timesheets for the regional team. 17. Support the Team s Development and Engagement Manager s activities through continuous promotion, engagement and information sharing. 18. Ensure all regional information/documentation is accurate and up to date in line with

2 CQC regulations and guidelines. 19. Provide information for service users, support staff, families and other professionals regarding deafness, equipment and facilities/services available. 20. Deliver presentations/information externally and internally relating to the work of the team. 21. Attend regular supervision sessions with the Social Care Service Manager and attend team meetings. 22. Inform the Director of Services, Chief Executive or Trustees of any irregularity noted in RAD s local or other operations. 23. Any other duties as agreed with the Social Care Service Manager/Director of Services. 24. Carry out care assessments, risk assessments and write up support plans for new service users, and/or delegate to appropriately trained staff. 25. Prepare for and attend Statutory Review Meetings as required. 26. Attend other review meetings as required by health professionals and/or as a result of safeguarding investigations. 27. Report any safeguarding issues/concerns through RAD s safeguarding policy/procedure. 28. Support referrals to other services, ie advocacy, as appropriate. 29. Manage/deliver the following: a. Visits to service users to provide support or to monitor their situation in their homes, day centres or work place. b. Communicate for service users in various situations and in conjunction with other interpreting professionals, as appropriate. c. Information for service users in appropriate media/language d. Facilitate client access to social groups/outings/events Dimensions Staff: The post holder reports to the Social Care Service Manager The post holder is responsible for all staff in the regional team. External Customers: Commissioning organisations particularly Adult Social Services,CCGs, Health Services and professionals and other key stakeholders. Internal Customers: RAD staff and Directors. Special Features Planning and Organising The post holder will need to manage their workload and that of the regional team. Decision Making The post holder is responsible for assessing, accepting and negotiating support contracts, within agreed parameters.

3 Internal/External Relationships Other The post holder will need to maintain good relations with external and internal stakeholders. The post holder will be required to undergo an enhanced DBS check and comply with RAD s confidentiality statement and all other RAD policies and procedures. Team Structure Chart

4 Director of Services Social Care Service Manager Team Leader London Team Leader Surrey Office Manager Life Skills Advisor Kent Team Leader Essex Life Skills Advisors Life Skills Assistants Support Workers PERSON SPECIFICATION

5 RAD positively encourages applications from Deaf people and will support Deaf people to meet the person specification through Access to Work contracts. EDUCATION AND TRAINING (academic and vocational) EXPERIENCE AND ACHIEVEMENTS (paid/unpaid) ESSENTIAL DESIRABLE HOW MEASURE* 1, 3, 4 British Sign Language Level 2 (or working towards) Diploma in Health & Social Care, Level 3 or above Makaton Experience of working with people with learning disabilities and mental health challenges Experience of working with Deaf people or in the Deaf Community 1, 3 1, 3 1,2,3, 4 1,2,3, 4 Leadership and Management and Supervisory responsibility 1,2, 3, 4 Experience of working with clients from BME/R communities and an understanding of cultural needs 1, 2, 4, 5 Understanding of CQC regulations and standards 1, 2, 3, 4, SKILLS, ABILITIES AND PERSONAL QUALITIES Effective communication skills. Diplomacy and sensitivity in handling difficult situations and conflict. Budgeting Experience 1, 2, 3, 4, 5 1, 2, 3, 4 1,2,3,4 IT skills involving MS Office and databases. 1,3

6 OTHER RELEVANT FACTORS (eg able to work rota system driving licence/car owner) Must be prepared to work occasional weekends and evenings and be available sometimes by text to operate the out of office mobile Car owner and driver Must undergo enhanced DBS check, Must comply with RAD s confidentiality statement and all other policies/procedures. 1, 4 1, 4 1, 3 1, 2, 4 *Key 1. Application 2. References 3. Evidence 4. Interview 5. Testing