SPECIALISING IN FACILITY SERVICES

Transcription

1 SPECIALISING IN FACILITY SERVICES

2 Our coverage TJS is a national organisation with regional offices managed by staff from the local community. Our local managers have operational control over services provided and ownership of client relationships. Our local knowledge and expertise is reinforced by the strength of a global organisation which adheres to corporate governance regimes, designed to mitigate risk for our clients. We provide services to Local based clients Regional based clients National based clients Metropolitan, regional and International Offices Geraldton Joondalup PERTH Lesmurdie FreMantle Kwinana Sample of locations where TJS operates Darwin San francisco los angeles San Diego PORT DOUGLAS Palm Cove Atherton cairns Palmerston Mission Beach tamworth Taree port macquarie forster port augusta Singleton & Muswellbrook Whyalla maitland & Cessnock nelson bay Newcastle lake macquarie gawler Orange central coast adelaide Sydney Kanmantoo murray bridge wollongong victor harbor nowra Bendigo canberra Ulladulla ballarat Kilmore Melbourne Geelong mornington USAVision AUS sunshine coast Townsville Hobart Mackay toowoomba Rockhampton Gladstone hervey bay Brisbane gold coast byron Bay Kempsey wellington NZ TJS aims to be the leading provider of outsourced service and resource solutions through our quality people, disciplined processes and our continued focus on client outcomes. Mission High standard service outcomes through our supervision approach Cost effective pricing from our defined delivery plans Customer focused approach with our localised management structure Real partnering through collaborative relationships Day-to-day expertise from a specialist provider End to end governance practices by managing risk profiles Welcome TJS is a leading facility services organisation delivering operations to over 1000 clients throughout Australia, NZ and USA. Everyday TJS delivers safe and reliable services to a diverse portfolio of clients in a wide range of locations and facility types. The TJS local management structure delivers single services options as well as packaged solutions to clients within our core market sectors. TJS has been in operation for over 18 years and is currently generating revenues of over $75 million annually. Our success is attributed to a continuing dedicated focus on customer service and delivery. 01 CLEANING 02 Maintenance 03 FIRE & SAFETY 04 SECURITY 7000 average hours per day recorded 1800 work orders sites under management 12 metropolitan and regional offices sectors Government Commercial Hospitality & Entertainment Venues & Events 1

3 1 TJS Cleaning delivers all types of quality cleaning services through experienced direct employees., Maintenance 02TJS provides facility maintenance services to a diverse range of commercial and public assets which require a combination of planned, corrective and project services. Our approach TJS deliver services based on: understanding the detail of our client needs; generating cost savings through an efficient operational model; and crafting tailored disciplined management plans as a means to provide consistent high quality cleaning services. Our tailored service delivery plans ensure that the service we provide is appropriate for the facility space and operations. Our operational models are communicated with stakeholders and regularly reviewed through our self-compliance supervision regime. All the cleaning products we use in the delivery of cleaning services are environmentally friendly. Our equipment is leading edge, and maintained to specifications. TJS Service lines also include: waste management recycling supply of consumables hygiene services pest control facilities cleaned daily 700+ contracts 6000 shift hours per day 500+ audits Our approach Our offering includes the labour, equipment and services to ensure each facility can function at its maximum performance standards at all times. Our team of qualified and accredited trades persons deliver general and specialist trade services, providing clients with guaranteed service delivery and economies of scale. We provide strategic Asset Management with our preventative maintenance plans, reducing breakdown costs and extending the life of assets. Our reactive maintenance services ensure reduced downtimes and minimal disruption to business operations. TJS Service lines include: Electrical Plumbing Carpentry HVAC Grounds Glazing Handyman All trade type disciplines 95% on time compliance 70+ callouts 400+ work orders 50+ audits 2 3

4 Fire & Safety 3TJS specialist Fire & Safety Division provides a comprehensive range of training and safety services, maintenance and installation programs & relevant documentation to all types of facilities ensuring the protection of people and assets. Security 04Leaders in the provision of electronic and physical security solutions, with a strong focus on customer experience and client representation. Our Training TJS Fire & Safety s training programs are a complete package encompassing all aspects of an emergency procedures program, from initial implementation to ongoing training and monitoring. We will tailor a program that includes training intervals and topics to suit you and the occupants of your facility. Our web based training management system gives customers remote access to their facilities history, trainees, training reports, certificates of completion as well as emergency management documentation and EVAC diagrams. Installation Our specialist Fire & Safety Division takes the complexity out of regulatory compliance for the owners and managers of commercial offices, industrial sites, public venues, retail centres and residential buildings. TJS Fire & Safety division provides: Installation, maintenance and repair of all types of fire protection equipment Site audits to ensure compliance with relevant local standards and building codes Creation & maintenance of asset registers Project manage retro-fits and upgrades to equipment Supply of annual fire & safety statements We have a dedicated website specifically for our Fire & Safety Division (tjsfire.com) 600 training sessions annually 200 Emergency Response Guideline Procedure Training Nationally individual assets inspected & tested 200+ properties serviced by our maintenance team Our delivery TJS Security works with our client s to establish detailed requirements and priorities for each asset or portfolio. Delivery begins with risk profiling the facility, assessing and planning, leading to the delivery of our service in line with the clients expectations. Each site and account has a dedicated account manager to measure and monitor our performance and to ensure that our obligations are consistently met and exceeded. TJS Security division provides: 24 hour monitoring and control room capabilities Static guards, mobile patrols & alarm responses Electronic security installation, maintenance & monitoring Security consultation and emergency management training Concierge and front of house security teams TJS Security officers are regularly tested on their knowledge of relevant legislation, asset requirements and company policy 38 sites under management over 250 incident and asset condition reports per month active security operatives in each state Consulting to multiple ASX 200 companies 4 5

5 IT platform Governance TJS operates a unique, proprietary technology platform that allows unprecedented insight into our activities as we service a contract. It provides our clients with up-to-date information and an increased ability to assess compliance, performance and spend, making it a valuable contract management tool. GOVERNANCE, RISK & COMPLIANCE (GRC) Each account has a tailored contract management plan Our GRC team conduct independent audits on our Operational Division Our Business Delivery Model uses standard and tailored operational procedures Comprehensive focus on all Local and Government regulations, codes, accreditations, insurances, certifications, workplace safety, environmental management and supplier compliance. Summary of GRC IT ensures controls in place to secure the Company s information and protect intellectual property Operations ensures there is support to manage the core operations of the Company, HR, corporate, tailored operational models, policies & procedures, IT operating systems, etc. Finance manages financial controls, ensure risks have been identified to protect the Client and the Company and on-going review processes, segregation of duties, permission levels, business rules relating to expenditure etc. Legal managing regulatory compliance, contractual and legal requirements of Governments and local authorities. Our difference Mobile Mobile enabled, TJS staff access the platform via android devices or via IOS. Delivery teams use smart phones to log attendance and create an array of inspection reports, asset condition reports, history and staff information. QR Technology The system collects data via the use of QR codes and scanners. This data is then reconciled with information pre-loaded into the system, such as employee rosters, cleaning frequencies, asset maintenance frequencies and periodical requirements. This enables stakeholders to reconcile scheduled services with actual services. Customisation The system can be configured to meet specific contract requirements and performance indicators, resulting in tailored reports specific to task, client and facility. Standard applications include Site Login/Log Out (time-in-attendance) Work Order Management Planned/reactive maintenance Incident Reporting Periodical Scheduling Forms & Templates Audit/inspection results Site logins per day Reactive Maintenance/ Preventative Maintenance Jobs logged cleaning/security inspection reports Work Orders through the system per week Stand alone and packaged facility service options National coverage including regional areas Multi-site contracts specialist Self-Auditing Compliance Regime Mobile platform for time-in-attendance and reporting 24-7 National Helpdesk Structured account management with local contact points ISO Certified APPROVED COMPANY AS/NZS 4801 OH&S Management Systems Certification APPROVED COMPANY ISO 9001 Quality Management Systems Certification APPROVED COMPANY ISO Environmental Management Systems Certification 6 7

6 Icebergs Bondi, Sydney, NSW Etihad Stadium Docklands, Melbourne, VICtoria AMP Capital National Hillgrove Resources South Australia Leichhardt market Place Leichhardt, Sydney, NSW current service footprint Our clients Sector Division CLEANING Maintenance FIRE & SAFETY SECURITY A selection of our clients Government Local Government State Government Education Health Commercial Commercial property Retail Resources 3 3 Accommodation IKEA Home Furnishing Stores Adelaide & Western Australia Qbuild Queensland Hills Grammar School Kenthurst, Sydney, NSW ENI Perth, Western Australia City of Yarra Melbourne, Victoria Hospitality & Entertainment Hospitality Venues Function centres 3 3 Recreation & Fitness Venues & Events Stadia 3 Day events Sports & leisure

7 JS SERVICES TJS SERVICES GROUP tjsservices.co