CLIENT INFORMATION PACK

Transcription

1 CLIENT INFORMATION PACK VICTORIAN OFFICE Ground Floor, Clarke Street Southbank Victoria 3006 Fax:

2 INTRODUCING BRI BUSINESS RISKS INTERNATIONAL WAS INCORPORATED IN DURING THE FIRST FEW YEARS, THE ORGANISATION SPECIALISED IN THE PROVISION OF HIGH END SECURITY CONSULTING AND DESIGN. IT QUICKLY DEVELOPED A REPUTATION AS A HIGH QUALITY SERVICE PROVIDER AND OVER THE YEARS HAS EXPANDED ITS OFFERINGS TO INCLUDE PROTECTIVE SECURITY, INVESTIGATIONS, TRAINING AND TECHNOLOGY. Business Risks International Pty Limited (BRI) is a professional corporate security risk management services company. We provide unique, independent and comprehensive services across a variety of distinct and innovative business streams, both nationally and internationally, with an emphasis on providing a quality cost effective service. Our services are tailor-made to the specific operations and needs of our clients and include Protective Services, Consulting, Training, Technology and International Operations, based upon a wealth of expertise obtained from both government, not for profit and commercial sector experience. Business Risks International has operated nationally and internationally for over 24 years. Since incorporation, the company has provided in excess of eight million man hours across a wide variety of clients and our client retention rate in excess of 90%, which is a testament to the quality of service delivered. Today, Business Risks International has established and manned offices in Sydney, Melbourne, Perth, Brisbane and Singapore as well as establishing strategic partners in Asia Pacific, Africa, Middle East, North America and Europe. The number of locations serviced by our company allows for depth of service as well as support in times of emergency. Our National Operations Centre provides a 24 hour response service for all our clients nationally and internationally. Our service offerings include: Protective Security and Front of House Services Consulting and Design Investigations and Auditing Training and elearning Technology and Software International Operations Sport Security & Risk Management BUSINESS RISKS INTERNATIONAL Page 1

3 OUR SERVICES BRI CAN PROVIDE A RANGE OF INTEGRATED SECURITY, SAFETY, BUSINESS CONTINUITY AND RISK MANAGEMENT AND TECHNICAL SERVICES ACROSS SEVEN CORE DIVISIONS PROTECTIVE SECURITY AND FRONT OF HOUSE SERVICES Security Officers Mobile Security Patrols Concierge, Front of House Staff Responsible Service of Alcohol Staff Corporate Event Staff First Aiders Corporate / Commercial Protection Officers Retail Security Officers Crowd Control and Event Staff VIP and Close Personal Protection Security Loss Prevention CONSULTING AND DESIGN Security Risk and Threat Assessments Business Continuity Planning Crisis Management Crowd Control and Venue Management Terrorism and Counter Terrorism Occupational Health and Safety Risk Management Project Security Management Retail Security Disaster and Emergency Planning INVESTIGATIONS AND AUDITING Computer and Data Theft and Loss Critical Loss Assessment Factual Investigations Covert Surveillance Forensic Investigation Fraud Investigations TRAINING AND elearning Registered RTO, BRITEC Development of elearning training programs AQTF accredited training programs Staff security and safety training Emergency management training Litigation Major Loss Identification Product Recall and Contamination Compliance Auditing Undercover Operations Staff and Contractor inductions Compliance training Hostile Environment Training Sport Security & Risk Management TECHNOLOGY AND SOFTWARE Tracknology smart-phone incident management Risk Management Analysis Risk Assessment Toolbox In Synergy Incident Management Software BCM Virtual Office Cloud Technology SPORT SECURITY AND RISK MANAGEMENT Security Consultant/Security Manager Anti-Corruption Travel security/team Security Training and Compliance Risk Management/Crisis Management Event Security Country Security Reports and Intelligence Venue Management Investigation/Surveillance Crowd Control Management BUSINESS RISKS INTERNATIONAL Page 2

4 ACCREDITATION QUALITY ACCREDITED COMPANY ISO 9001:2008 Maintaining Quality of Service BRI is proud to advise that our company is ISO 9001:2008 Quality Management accredited. This accreditation incorporates all companies within the BRI Group. All activities and works undertaken are in accordance with: BRI Quality Management Plan Client Relationship Management Plan ISO and Australian Standards OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT ACCREDITATION AS/NZS 4801 Committed to Safety Business Risks International is accredited to AS 4801:2001 Occupational Health and Safety Management across all divisions of service. ENVIRONMENTAL MANAGEMENT SYSTEMS ISO Committed to the Environment Business Risks International is committed to responsible Environmental Management and as such has been successful in obtaining its ISO Environmental Management Systems accreditation. This is BRI's third accreditation, setting the company aside from others who only seek to be certified in one state only. RISK MANAGEMENT COMPLIANCE ISO Providing the Best Practice The Quality Management Systems adopted by BRI are also compliant with ISO Risk Management Standard. BUSINESS RISKS INTERNATIONAL Page 3

5 SENIOR TEAM MEMBERS FRANK BELLOMO CHIEF EXECUTIVE OFFICER Frank Bellomo provides leadership and direction across the BRI Group of Companies with specific emphasis on strategic human resource management, industrial relations, financial management, business development and strategic and tactical advice. With over 23 years of experience in the safety, security and risk management industry, Frank has provided advice and strategic direction across numerous industry sectors. An Alumnus at Swinburne University of Technology, Frank holds post graduate qualifications in Business Management, Human Resource Management and various TAFE qualifications in areas of safety, security and security risk management. Frank has contributed widely both domestically and internationally to the security industry through participation on a number steering committees and working groups in areas of training, security operation, crime prevention and risk management. Considered a Subject Matter Expert in the field of Security and Risk Management Frank has delivered lecturers in areas of Security Risk Management including specialised training to various groups and organisation in areas including Counter-Terrorism awareness, conflict management Emergency Response and Event Crowd Management. JOHN PORTOGLOU GENERAL MANAGER SOUTHERN REGION jportoglou@busrisks.com.au John is an experienced security and law enforcement professional with over 24 years experience in general and specialist policing and public order practices. John has spent numerous years in specialist branches of the Victoria Police, specialising in Criminal Investigations and Emergency Management. John s last assignment with the Victoria Police included heading up the Emergency Management Recovery Phase of the Black Saturday Victorian Bushfires. Prior to Joining BRI, John held the position of Director of Security at Grand Hyatt Hotels, where he was responsible for asset management, emergency management, security risk management, and investigations. John is considered a subject matter expert (SME) in Victoria relating to liquor licensing legislation and application. John holds formal qualifications in Investigations (both fraud and criminal), Occupational Health and Safety, Emergency Management, Human Resources, Economic Crime Management, Tactical Negotiation and Security Risk Management. John also holds a Diploma of Business and an Advanced Diploma in Police Management. BUSINESS RISKS INTERNATIONAL Page 4

6 RICARDO DONATH VIC CLIENT SERVICES MANAGER Ricardo has over 15 years experience in the Military, Diplomatic Security and Security Risk Management on a national and international levels. Ricardo Has worked extensively with the Israeli Government; both in the military as a member of a field intelligence special operations unit and as a part of the Diplomatic Security Service protecting diplomatic and Israeli interest in various high risk countries. Ricardo possesses extensive experience within the security industry in various areas including training, operations, planning, consulting, events and close personal protection. As VIC State Operations Manager, Ricardo is responsible for client service, human resource management, staff training and compliance, together with ongoing business development. LIAM FRADLEY VIC CLIENT SERVICES MANAGER lfradley@busrisks.com.au Liam has worked in the security industry since 2002 with a number of major organisations including Crown Casino & City of Melbourne. Whilst at BRI, Liam has been responsible for the management of security in the prestigious QV precinct in Melbourne. Now as BRI's Victorian Account Manager, Liam contributes a valuable skill set to the BRI team. Liam possesses extensive experience within the security industry generally and Security Control Room and CCTV Camera Management in particular. He has qualifications in major event planning, public order prevention, human resource management conflict resolution and technical security. Liam's previous experience includes managing complete technical security environments (including as head of the security management team for the Melbourne QV precinct) and responsibility for both tactical and strategic security operations. STEPHEN MIZZI VIC CLIENT SERVICES MANAGER smizzi@busrisks.com.au Stephen has been working in the Security Industry since Prior to joining BRI, Stephen worked at the County Court of Victoria as a control room operator where he was responsible for emergency management, roving duties and general security. Stephen has obtained over 10 years of management experience prior to joining BRI in Stephen possesses extensive knowledge of general security operations in addition to Security Control Room and CCTV Camera Management. In his previous roles, Stephen managed complete technical security environments including coordination of the Security Management Team for the prestigious Melbourne QV Precinct. As a BRI Client Services Manager, Stephen is responsible for client service, human resource management and staff training and compliance, together with ongoing business development. BUSINESS RISKS INTERNATIONAL Page 5

7 SERVICE DELIVERY HIRING AND RETENTION OF GUARDS BRI incorporates a blanket approach to recruitment. BRI advertises through the My Career and Seek websites and has recently developed a recruitment strategy through Registered Training Organisations and TAFE institutes. Advertising will clearly indicate the various positions required to be filled. Selection will be based upon skill set, experience, attitude, value add capability and appearance. These same criteria will be used in selecting existing staff members who have a proven track record with the company, particularly in relation to the duties required. Employment of existing contractor staff would also be considered based upon approval from the client and the ability for such persons to meet our normal recruitment criteria. BRI s recruitment criteria stipulates that prior service in Police, Military Service and Emergency Response disciplines, or personnel who have a proven record in commercial guarding, loss prevention, crowd control or concierge duties, is a prerequisite. Due to our multi-layered recruitment program, 1 of the key elements of assessment is the ability to communicate well both in written and verbal means, as well as being presentable. The multi-layered recruitment program is a five stage approach. BRI also employs a number of attraction and retention strategies, which include: ATTRACTION STRATEGIES Layered and thorough recruitment process Careful consideration to KSC and Job Design Layered probity and reference checks (i.e. social media, personal, professional etc.) RETENTION STRATEGIES Flexible approach to rosters Layered workforce engagement Open Door Policy Workforce Engagement TRAINING PRACTICES Registered Training Organisation Training pathway and academic aspirations mapping DEVELOPMENT AND CAREER PROGRESSION Career Consultation with CSM s Project Deployment Academic sponsorship RISK MITIGATION Each site that BRI operates at has unique risks associated with the type of work carried out in the environment. We will have an opportunity to analyse hazards which will be highlighted during discussions, meetings and research on the environment and physical layout of each site and will identify areas of risk which our personnel may encounter on a regular basis. The second phase (prior to transition) would be to undertake a Protective Security and Safety Risk Review, analyzing the results and then implementing treatment options identified in the review. This would then culminate into a Safety Management Plan. BRI relies upon the processes as adopted by Australian Standard AS/NZS 4360 to assess: Identification of hazards or threats BUSINESS RISKS INTERNATIONAL Page 6

8 The likelihood of the identified hazard or threat occurring The consequence or impact of the hazard actually occurring The associated risk analysis without additional treatment controls being implemented (i.e. Inherent Risk) What measures (Treatment Controls) can be applied to minimise the risk How will the risk be affected if the treatment controls are implemented (i.e. Residual Risk) Develop site specific instructions or implement companywide safe work practices to either eliminate or control risks identified during the review. INNOVATION AND VALUE ADDS BRI has developed numerous initiatives over the years which have proven to be very successful in securing contracts and allowing us to renew those contracts because we have exceeded our contractual obligations. An example of this was our recent negotiations with QV Property Management where we secured an 11 year contract to provide services to the prestigious Queen Victoria Precinct. BRI operates in a very competitive market and has built a reputation for being innovative in its approach to meeting customer expectations and in providing tailored solutions to our clients security management programs. Examples of such innovations and their benefits include: Insynergy Risk Management Software Program: Reduction in insurance and incident claims through the identification of incident and claim analysis and better management of claims. Risk Management Consulting: Proposed installation of CCTV resulting in a reduction in guarding services of approximately $300,000 pa Site Specific Induction Training Based on Established Competency Standards: Providing competency based training has resulting in greater retention of security personnel and a reduction in turnover of staff, ultimately resulting in high level of contract conformance to KPI s. Guard Tour Management System: The installation of a guard tour management system has resulted in greater accountability and provided higher level of service delivery through the tracking of guard patrols. Additionally, this has also provided the organisation with an additional layer of auditing. SERVICE DELIEVERY IN REGIONAL AREAS BRI currently provides services across all states and regions. Our current client base in Victoria stretches across most regional centers and right through to remote locations. AD-HOC SERVICES Ad hoc services are generally outsourced in regional and remote locations through strategic partnerships that are managed in accordance with BRI s contractor management system and our Internal Management System. The BRI Contractor Management System is a portal whereby contractors are issued job specific training modules and allowed to submit all governance documentation for compliance purposes. REGULAR SERVICES Where regular and ongoing services are required, BRI will recruit staff specifically in the area, as BRI policy stipulates that core contract requirements cannot be outsourced. This would be managed in the same manner as contracts within metropolitan regions. A Client Service Manager would be allocated to the account and be responsible for the direct interface between the lead department and our employees. Although contractors are utilised at times for infrequent and ad-hoc services, BRI does not abrogate our responsibilities in terms of management of subcontractors, clients or service delivery. BUSINESS RISKS INTERNATIONAL Page 7