Count on us to find the right fit Recruitment and resourcing solutions

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1 Count on us to find the right fit Recruitment and resourcing solutions

2 Our values Our national processes and systems are underpinned by our values, which we actively translate into the way we work with our clients, candidates and each other: Accountability Demonstrating responsibility and commitment to delivering quality outcomes Ethics Acting with honesty and integrity at all times Care Showing consideration, attentiveness and concern for all clients and candidates Passion Taking ownership of each recruitment assignment and being genuinely excited by a successful outcome Communication Relaying timely, informative and knowledgeable communications to all parties during the recruitment process Respect Listening and showing understanding of people s perspectives and individual situations Mosaic Recruitment is a division of SKILLED Group, specialising in placing business support and professional staff in permanent, contract and temporary roles across a wide range of industries. PAGE B MOSAIC: FINDING THE RIGHT FIT

3 Are time demands, competition for skills and cost constraints compromising your talent management strategy? Proven in the past, positioned for the future Mosaic provides practical solutions to today s recruitment and resourcing challenges. With a national network of offices, Mosaic provides staffing solutions to business, government and not-for-profit organisations. Service excellence and a proactive approach are how we make a difference. As a SKILLED Group business, our knowledge and expertise are founded on more than 45 years experience providing recruitment and resourcing solutions in Australia. We know that the best fit counts. MOSAIC: FINDING THE RIGHT FIT PAGE 1

4 Successful organisations have quality people with the skills, experience and flair to do an exceptional job. What we offer Our capability and experience ranges from placement of entry level roles to sourcing and selection of subject matter experts, emerging leaders and executive management positions. As experts in their chosen disciplines and market sectors, our consultants take a targeted approach to finding the best talent in the following areas of specialisation: Administration and clerical Information technology & telecommunications Customer service Project and program management Accounting and finance Financial services Analytics and business improvement Government and not-for-profit Sales, marketing and communications Power and utilities Human resources Logistics and supply chain PAGE 2 MOSAIC: FINDING THE RIGHT FIT

5 Permanent and contract recruitment Mosaic consultants care about the aspirations and career prospects of our candidates and we aim to develop long-term relationships, which align candidate goals with the resourcing needs of our clients. We work proactively with clients to ensure the right mix of permanent and contract resources, often facilitating the transition of our contract staff to a permanent role. Temporary placements Speed and accuracy are critical success factors in placing temporary employees. We are continually adding to our pool of talent so that we can respond rapidly to your often pressing needs. Our employees are comprehensively profiled, tested and inducted before their first assignment, and we undertake regular performance reviews. A significant proportion of our temporary employees have been with us for several years. Project and volume recruitment services We have considerable experience in delivering tailored recruitment programs for graduate and trainee intakes, as well as supporting unexpected and/or substantial increases in hiring needs. We use dynamic erecruitment software and proven project management approaches to efficiently manage each requirement, ensuring quality outcomes and a complete audit trail of the end-to-end selection process. Unbundled services Our unbundled services provide clients with the flexibility to engage us only for those elements of the recruitment process that suit your needs and budget. Campaign management, screening, interviewing, assessment centres and background checking are just some of the stand-alone services we offer. AIPM Endorsed Mosaic was recently appointed as an Australian Institute of Project Management (AIPM) endorsed recruiter, recognising our commitment to sourcing and selecting candidates with formal project management qualifications and demonstrated success in the application of project management principles and methodologies. We are one of only four recruitment organisations in Australia to attain AIPM endorsement and the only one with a national reach. MOSAIC: FINDING THE RIGHT FIT PAGE 3

6 Flexibility, responsiveness and proven methodologies are what makes our recruitment approach work. Service excellence We are motivated by the respect we receive as a result of the outstanding job we do on every assignment. Our recruitment consultants focus on your organisation, intent on listening, understanding and translating your needs into clear, tangible and financially viable results. We are passionate about ethical behaviour and equity in employment. Our consultants undertake regular professional development and follow consistent, best-practice procedures for every aspect of service delivery, including: of surveyed candidates would recommend us to family and friends SOURCE: Mosaic 2009 Client/Candidate surveys. Assignment preparation Sourcing and screening Assessment and selection Offer management and placement Post-placement care How we do it Mosaic has the systems, experience and creativity to offer sourcing solutions that are flexible to your needs. Using our extensive 100 % 96 % 92 % of candidates had a of clients would positive recruitment experience recommend Mosaic to a colleague database and sourcing strategies to suit each assignment, we find outstanding candidates. Behaviour based interviewing and reference checking validates past performance and behaviour against role requirements. Our process can also include psychometric profiling to give you further selection and ongoing management information. Independently quality assured Our services are of the highest standard and are AS/NZS ISO 9001:2008 quality accredited. Our quality management systems are independently audited to guarantee consistency. Our national network of offices is fully integrated to deliver efficient communication, knowledge sharing and coordination of service delivery. All consultants receive a thorough induction and ongoing training so that services are in line with our quality accredited standards, regardless of location. PAGE 4 MOSAIC: FINDING THE RIGHT FIT

7 MOSAIC: FINDING THE RIGHT FIT PAGE 5

8 We know that the way we manage our candidates and employees reflects directly on each client s employer brand. Caring for candidates and employees Throughout the recruitment process, candidates are treated with respect and dignity and afforded privacy at all times. Health and wellbeing A healthy employee is a happy and productive employee. Mosaic takes the health and wellbeing of our contract and temporary employees as a serious responsibility. We are independently accredited to Australian safety standard AS/NZS 4801:2001. Our health and safety management systems focus on safeguarding our employees and protecting clients. At Mosaic, we make sure our employees are capable of working effectively in your environment. Our consultants will work with you to assess your workplace s compliance to relevant legislation. Employee management At Mosaic, we understand that the commencement of a contract or temporary assignment is often a challenging time for both employer and employee. Prompt and proactive resolution of concerns or issues is a crucial factor in ensuring successful outcomes for all concerned. Our continual contact model consists of first day, ongoing assignment and end of assignment checks. This model allows us to promptly resolve any problems that arise and build effective relationships throughout the course of an assignment. Our employees are encouraged to maintain regular contact in person, by telephone, SMS and to update us on their availability, progress and to raise any queries or concerns regarding their assignments. Recognition and reward We believe in celebrating excellence. Just a few of the ways in which we recognise and reward our top performers include: Employee of the month awards Long-service awards Special retail offers Invitations to exclusive events Opportunities for career advancement Our employees may be working at any one of more than 500 client sites across Australia, but the Mosaic approach is never one of set and forget. PAGE 6 MOSAIC: FINDING THE RIGHT FIT

9 MOSAIC: FINDING THE RIGHT FIT PAGE 7

10 Would you like greater visibility of your staffing spend, invoice management and employee costs? Time saving technology our workforce management solution Our workforce management systems and our focus on skills development enable us to take care of our employees throughout their entire employment cycle. To do this most effectively, we have invested in market-leading software and systems which enable us to automate critical functions, including: Ordering and invoicing Recruitment and application tracking Skills testing and psychometric assessment Time / attendance capture and approval Contractor accreditation and management Workforce planning, rostering and deployment Issue management Labour usage and KPI reporting By providing client access to these systems, either via a portal or through direct system integration, we are able to deliver mutual productivity improvements and savings. Example Only: Web portal will differ in appearance from client-to-client as it is custom designed to suit the unique requirements of individual customers. PAGE 8 MOSAIC: FINDING THE RIGHT FIT

11 AUSTRALIAN CAPITAL TERRITORY Curtin Level 1, 150 Carruthers Street Curtin ACT 2605 T F NEW SOUTH WALES Sydney Level 24, 1 Market Street Sydney NSW 2000 T F QUEENSLAND Brisbane Level 10, 127 Creek Street Brisbane QLD 4000 T PAGE 10 MOSAIC: FINDING THE RIGHT FIT SOUTH AUSTRALIA Adelaide Level 1, 70 Hindmarsh Square Adelaide SA 5000 T F VICTORIA Melbourne City Level 4, 52 Collins Street Melbourne VIC 3000 T F Glen Waverley Brandon Business Park Building 4 Ground oor Springvale Road Glen Waverley VIC 3150 T F MOSAIC ( )

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