ASSET SERVICES Your facility. Our responsibility.

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2 Asset Owner Engages CV Services directly to deliver either an outsourced facilities management service or specific technical services. Getting the best out of your facilities Third Party Facilities Manager Engages CV Services to provide either bundled or individual technical services. Other Service Providers CV Services can establish special purpose consortia to provide a tailored solution to meet your needs. CV Services is experienced in working with asset owners and facility managers to deliver tailored facilities management and technical services solutions. We have the flexibility to work within either of the two core facilities management models. Outsourced facilities management under this model an asset owner will choose to outsource the facilities management function to a single provider who has the responsibility for overall facilities management and technical service delivery. CV Services has the capability to be the lead facilities manager or provide technical services to a third party facilities manager. Facility owners need to continually review how they manage their physical assets. The trend for owners with multiple facilities is to outsource this activity which enables them to reduce costs and focus on their core business. Engages CV Services directly to provide a range of technical services as required. Tenants Direct technical services contracting under this model an asset owner will retain the facilities management responsibility in house and directly contract with technical services providers. This may include bundling of like technical services (e.g. soft and hard services) or individual technical service contractors. At CV Services we understand these different service delivery frameworks and can provide a tailored facility management solution to suit your needs. Our range of services enables us to seamlessly adapt to your facility management model. Flexibility and Responsiveness Regardless of which service engagement model is preferred, CV Services is able to provide a tailored solution to meet your needs. We can work directly with asset owners or the third-party facilities manager. 1

3 The CV Services difference Engaging the CV Services team enables you to tap into our specialist industry knowledge. CV Services provides a broad range of facilities services which are designed to: meet all statutory and regulatory requirements; maximise the economic life of the assets and equipment; minimise downtime by preventing interruptions to equipment operation; and deliver services in the most cost effective and sustainable manner. With over 30 years industry experience we: understand the facilities sector and can demonstrate a proven track record through long standing relationships; offer a broad range of trade/technical services and have the expertise to back this up; can provide a tailored facilities solution to meet your needs regardless of how you choose to manage your facilities; can reduce your total cost of ownership by demonstrating value for money; and are big enough to deliver what you need yet small enough to provide the level of responsive customer service that you should expect. Integration of multiple services allows efficient scheduling and response which results in more cost effective service delivery and management. 2 Additionally, contract administration processes are simplified, there is one common reporting system and consistency of service delivery is enhanced. Asset Services is a key division of the CV Services group of companies. The group provides a broad range of complementary offerings including: electrical construction, communication and data solutions, electrical infrastructure, and signage solutions.

4 CV Services has become a key partner in the ongoing management of the Port s assets due to their willingness to work with us and listen to our needs. Experienced in the facilities sector CV Services has been operating continuously in the asset and facilities sector for over 30 years due to the emphasis we place on partnering. Our business model is simple establish long lasting partnerships with high quality and successful clients. Our experience has shown that it is long term partnerships that bring the most beneficial results. Partnerships are not just confined to establishing relationships between our team, the asset owner s facility management team and their customers. To be effective we need to understand your facilities and assets as well as understanding the impact that our activities have on your operations and your customers. We have a proven track record of providing facilities services to a broad range of clients including airports, Defence, aged care, shopping centres and other Federal and State Government facilities. Port of Brisbane 5

5 Broad range of trade and technical services Our capability encompasses not just the building itself but every service that allows that building to work the drainage systems, the cabling required for communications, hydraulics, cooling and heating systems, fire safety systems and building control systems. CV Services provides a broad range of proactive and reactive maintenance services including: Electrical services High and Low Voltage (HV and LV) Plumbing services Building services Heating Ventilation and Air Conditioning (HVAC) Fire services. We specialise in working in sensitive areas like airports, hospitals and Defence facilities where there are specific requirements around security, management of pedestrian traffic flows and time restrictions. Whether you are maintaining existing equipment or planning and implementing a facility upgrade or alteration, our team is available 24 hours a day, 7 days a week. Our team provides quick-response and call-out services and can also tailor planned maintenance programs to meet your specific needs. CV Services is a trusted partner who deliver not only what they promise, but work safely, deliver on time and within budget. 6 Spotless

6 Tailored solutions to meet your needs CV Services understands that each owner and manager has unique requirements. We don t prescribe a one size fits all approach and can provide a solution that is specifically tailored for your needs. This will ensure that: your facilities are effectively maintained in a safe and efficient manner to enable you to focus on your core business; facility and asset life is maximised and total cost of ownership is minimised; your facilities and assets comply with all statutory requirements; your operating and capital expenditures are reduced; and you have transparency of your total costs of ownership through auditable documentary proof. We can adapt and tailor our asset management services to suit your individual business needs regardless of whether you are looking to outsource your entire facility management function or are looking to engage a single or multiple service contractor. CV Services is a preferred supplier based on their ability to provide and manage multiple services and their proactive cost savings approach and professionalism in delivery. Jones Lang Lasalle 9

7 We help your business understand the costs of ownership of your building and assets and will work with you to reduce these costs. Our knowledge reduces your costs CV Services understands the trade off between costs and risk. We are able to assist to reduce the total cost of ownership of facilities by: optimising preventative and reactive maintenance, establishing priorities in line with the building importance, and providing comprehensive business cases with recommendations on replacement of aged assets. We assist you to understand each building s energy and water costs as well as facility utilisation. This allows informed decisions to be made based on factual evidence and reduces your total cost of ownership. In addition, the CV Services team is able to provide technical advice during the design phase of any facilities project to achieve an integrated design solution. This maximises the potential for energy savings, and streamlines the commissioning and maintenance processes. CV Services has worked under many different types of commercial arrangements including fee for service, schedule of rates, fixed price, and open book with schedule of rates and declared profit. In each case, we have been able to save on the costs of existing maintenance and operations. This has been achieved through improvements in maintenance planning and scheduling as well as upgrading ageing equipment or replacing assets with more effective and efficient equipment. CV Services is working closely with us to deliver lower maintenance costs whilst ensuring we meet legislative compliance and provide asset uptime that exceeds the business requirements. 10 Brisbane Airport Corporation

8 Responsive customer service Building and facility owners demand responsive service. CV Services will establish a local presence on each site and on call systems that meet your needs. Some of our existing clients require an emergency response service within 30 minutes to their high-priority building infrastructure such as control rooms, HV substations and emergency generators. As a provider of multiple technical services, CV Services is able to provide you with a single point of contact for technical service delivery and management. Our team is passionate about great customer service and committed to delivering you the edge by always: putting safety first; understanding and respecting your priorities; communicating openly to ensure that there are no surprises; and delivering quality outcomes. CV Services is a specialist technical services provider that is big enough to deliver what you need yet small enough to provide the tailored level of care that you expect. CV Services has developed a strong culture of communication which has established a great relationship between the two companies. Right down to the coal face, all staff are accessible. Spotless 13

9 Our proven corporate management systems allow us to provide a solution that integrates with your financial, quality, safety and environmental systems. Our corporate management systems The CV Services team will manage all your building needs, reducing the need for additional contract administration resulting from using differing service providers for individual services. Our size allows us to be flexible enough to manage workflow, reporting, planning and scheduling using either our customer s Computerised Maintenance Management Systems (CMMS) or our own. We understand that we need to integrate with our clients systems whether they be Enterprise Resource Planning software applications like Maximo and SAP or bespoke or proprietary systems. The CV Services safety and environmental systems are integrated into all our clients safety systems to ensure that our safe work practices are aligned with yours. Our team is formally inducted, qualified and will not undertake any activity without diligent consideration of all safety aspects. 14

10 We have the licences, accreditation and industry knowledge needed to deliver. Our credentials We are experienced in the industry and are members of Electrical Contractors Association, Australian Industry Group, Master Builders Queensland, Facilities Management Association of Australia, International Facility Management Association, and Fire Protection Association Queensland. CV Services has full quality certification to ISO 9001:2008 standard. We are an Energex certified provider for overhead and underground electrical works and an accredited ECA Master Electrician. Our safety system is comprehensive and externally accredited by SAI Global to AS External accreditations Industry memberships Licences BSA licence (CVSG Asset Services Pty Ltd) Electrical Contractors licence (CVSG Asset Services Pty Ltd) 16

11 Ph CV Services Qantas Drive Eagle Farm QLD 4009 PO Box 1257 Eagle Farm QLD 4009

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