Capability Statement GO

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1 GO Capability Statement

2 From the ground to the cloud, we provide integrated digital solutions for government, corporate customers and telecommunications carriers. WHAT WE DO Nextgen Group is a leading provider of network connectivity, data centre facilities and cloud services for Australian businesses, government agencies and telecommunications service providers. We deliver innovative and customised solutions to our customers, keeping them at the forefront of technological change. We own one of the country s largest data networks and continue to build upon our infrastructure and service capabilities. This means we are able to deliver new levels of scale, flexibility and reliability. Nextgen Group is not afraid to challenge conventional approaches. Our team of experts listen to our customers to truly understand their objectives and develop innovative solutions to achieve them. We are driven by a desire to create success for our customers and provide opportunities for the communities in which we operate.

3 We enable Australia s growth and development by transporting, housing and securing data for industry and government. OUR vision Nextgen Group is a business built upon the idea of going further. Technically we go further, geographically we go further, and in terms of our commitment, we re constantly prepared to go further than our competitors to deliver results for our customers and the community. This is why we are committed to enabling Australia s growth and development by transporting, housing and securing critical data for industry and government. We achieve this through our ongoing investment in infrastructure and service capacity and by fostering long-term partnerships with our people and customers. Corporate credentials Originally established as Nextgen Networks in 2001, Nextgen Group has played a vital role in the evolution of Australia s telecommunications services markets. In particular we have delivered game changing solutions to federal and state government organisations, the media sector and the mining industry. We are 70% owned by Ontario Teachers Pension Plan (OTPP), which has $US130 billion in net assets and is one of the world s leading investors. The remaining 30% is held by Leighton Holdings, a major Australian construction and engineering company. These owners provide Nextgen Group with the financial strength and stability to continue to invest and service Australia s leading corporate and government organisations. Ten years of rapid growth has been underpinned by a foundation of product innovation, service reliability and customer loyalty.

4 OUR ASSETS We own and operate national information and communications technology (ICT) assets, including one of the largest data networks in Australia. Darwin Katherine Cairns Tennant Creek Mt Isa Townsville Mackay Alice Springs Longreach Gladstone Perth Geraldton Kalgoorlie Tarcoola Adelaide Nextgen Group routes (including RBBP & third party) Data Centres Data Centres under development Planned Data Centres Cloud hosting platforms Broken Hill Mt. Gambier Mildura Dubbo Moree Coffs Harbour Newcastle Sydney Illawarra Canberra Albury Melbourne Hobart Brisbane

5 National Network We operate one of Australia s largest and most sophisticated networks. It connects to Australia s mainland capital cities and to regional and remote areas, connecting communities across the country, including Alice Springs, Cairns, Coffs Harbour, Dubbo, Mackay, and Tennant Creek. As part of this we also established Australia s first national Virtual Private LAN Service (VPLS) network. Long-haul, wide reaching network of over 17,000 kilometres of fibre-optic cable A fully redundant network with multiple 10 Gigabits per second wavelengths of capacity Australia s first Virtual Private LAN Service (VPLS) network Data Centres Nextgen Group s capabilities are supported by our data centres, which operate under the Metronode brand, a wholly owned subsidiary of Nextgen Group. We own and manage a total of eight data centres, giving us a distinct market advantage. This includes vendorneutral, wholesale and co-location space at five first-generation and three secondgeneration facilities across Australia. The second-generation data centres are designed to deliver a world-leading power usage effectiveness (PUE * ) rating of just This is part of Nextgen Group s commitment to creating a better future by using energy more efficiently. We build, lease and operate vendorneutral, high density data centres Five generation one facilities delivering 100% uptime since 2002 Uptime Institute Tier III Accreditation for eco friendly data centre in Melbourne, accommodating megawatts of IT load Exclusive distribution rights in Australia and New Zealand for BladeRoom TM technology Over 12,000m 2 of lettable floor-space throughout Australia with plans for further expansion Cloud Infrastructure Nextgen Group s third core asset is our cloud computing capability. With platforms in Sydney and Melbourne, our backup capabilities deliver a resilient, dependable service. Leveraging industry-leading cloud computing and enterprise storage technologies, we are well positioned to run and deliver applications and services from the cloud. This means our customers can focus more on their core business operations and less on their IT infrastructure. Enterprise and telecommunications grade infrastructure and systems management tools Over 1300 virtual machines and 500 physical servers ~3 petabytes of storage services currently under management ISO27001 Certification: Information Security Management System (ISMS) * PUE is an industry metric used to calculate the total amount of power used by a computer data centre facility to the power delivered to computing equipment.

6 What makes us different is our willingness and ability to go further. In reach, in thinking and in commitment. Our capabilities Services Nextgen Group s network connectivity, data centre and cloud and hosting capabilities have been developed over the past decade by a dedicated team of experts. With our collection of data centres and one of the country s largest networks, we are in a unique position to offer unprecedented levels of service. We integrate our capabilities to provide leading digital solutions for our customers. As a result, we are able to meet the needs of a wide variety of organisations, including medium to large corporations, government organisations and telecommunications carriers. Solutions Our project management expertise enables us to satisfy a range of customer requirements, whether they are small or large in scale. We provide simple service offerings all the way up to intricately designed bespoke solutions. This includes everything from providing network services across urban, regional and remote areas to the construction and operation of large data centres. Support Nextgen Group s history of generating results for many different types of clients across multiple industry sectors reflects our ability to truly understand the needs of our customers. By collaborating and combining the expertise of our people, we continue to serve as a trusted and valuable partner to organisations of all sizes. To drive this we carefully match our resources and the skills of our people with customer needs.

7 Our people have expert industry and sector experience and we work together to deliver unparalleled technical excellence and quality of service. Our people Nextgen Group s most valuable asset is the team of experts that work to build long-term partnerships with our customers and deliver superior service. We help our people reach their potential by fostering a culture of collaboration and excellence. Our people are proud of our history of delivering results for our customers and our community. This is reflected in our 24x7 Service Management Centre, through which Nextgen Group s entire operation is continually monitored and managed, by a team of dedicated technology specialists. OUR VALUES Our people apply our company values to all day-to-day dealings with each other and our customers. Our core beliefs are intrinsic to our corporate culture, driving our business and, ultimately, the delivery of services for our customers. Reliability We have a history and reputation of proven performance, and possess the infrastructure and capability to deliver for our customers. Expertise We have deep industry and sector experience, as well as the skills and resources to solve problems in clever ways. Accountability We work with customers to create solutions that deliver meaningful results. We communicate openly and deliver on our promises. Agility We understand our customers challenges, objectives and opportunities. We discover and develop solutions that create value. Customer focus We are dedicated to our customers success and seek to build strong, enduring relationships through a true understanding of their objectives.

8 OUR OFFERINGS Our unrivalled portfolio of data centric and cloud services enable our customers to optimise their IT operations and realise new opportunities in the digital economy.

9 For medium, large or government organisations, Nextgen Group offers total infrastructure solutions from the ground to the cloud that deliver meaningful business outcomes. Network Services Nextgen Group s network services meet the data networking requirements of enterprise, government and service providers. Our connectivity capabilities centre on our high performance, wide reaching network. It allows our customers to connect to key resources, no matter where they are, without bandwidth constraints. In operation for over a decade and supported 24x7 by our Service Management Centre The network offers a 99.95% service level agreement and speeds of multiples of 10 Gigabits per second Currently upgrading the inter-capital network to 100Gbps capability. The first phase of this, a 17.2 Terabit per second ring between Melbourne, Sydney and Canberra was completed in July 2013 It was the first national network in Australia to offer VPLS (Virtual Private LAN Service) capabilities Offers Ethernet-wide area networking on both a wholesale and retail basis Data Centre Services We work with customers to provide data centre services that meet their business objectives. We own and operate leading facilities, ensuring security, capacity and availability requirements are met. Our facilities complement our network services with five standard and three high density data centres available across Australia. More than 12,000m 2 of wholesale, vendor-neutral, structured and co-location space, ranging from single racks, right up to entire data centres Unconstructed floor space, co-location services and high density racks in a range of configurations Supports up to 24 kilowatts per rack without additional customer cooling Facilities include managed and self-managed options Provides customers with detailed reporting Cloud Services and Hosting Nextgen Group offers a range of cloud capabilities including managed hosting, from the management of physical servers to virtual and cloud storage offerings. Our cloud solutions are secure and designed to scale, allowing customers to allocate resources as and when they are required. Capacity to build various cloud solutions including storage, archive and backup services, as well as web hosting and applications hosting Managed firewall, managed intrusion detection, and managed networking Offers compute, or computational resources as wither managed or hosted solutions Enables customers to turn on computational resources as required Storage offering includes premium, standard and archive options - reducing operating complexity and costs, whilst retaining management control Data protection with off-site replication services, 24/7 restoration services and ISO27001 Information Security Certification

10 We build strong, enduring relationships with our customers by understanding their business and their objectives. Our markets Using our depth of experience and extensive resources, Nextgen Group is able to deliver seamless technical solutions to a range of customers. Regardless of customer size, our specialised teams ensure that every customer enjoys an integrated, service driven experience.

11 Business Markets The Business Markets group is focused on medium to large corporate customers, across all industry verticals. It helps customers to improve the efficiency of their overall IT spend, by leveraging Nextgen Group s network connectivity and managed facilities. This allows customers to focus on their core business offering rather than focusing on their infrastructure technologies. Wholesale and Channels Nextgen Group s Wholesale and Channels team offer carriage service providers, IT organisations and internet service providers with wholesale connectivity solutions and unconstructed space, enabling them to house their own service offering. As a long-time carrier s carrier, Nextgen Group has a history of delivering exceptional customer service and treating our wholesale customers like partners. With competitive pricing and direct access to 24x7 support, the Wholesale and Channels team provides customers with the support they need, when they need it. Enterprise and Government The Enterprise and Government markets group is focused on major enterprises in selected industry verticals as well as government organisations, including federal and state departments. Their highly consultative approach allows them to understand the complex operating environments of each customer and the implications of the solutions we provide. Our enterprise specialists use their engineering heritage to design solutions that meet business needs. Nextgen Group s customers are supported by a dedicated account team and single point of contact throughout the relationship.

12 Contact P E Or for more information on Metronode data centres: P 1300 LOW PUE ( ) E Version 2 BACK

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