Security Systems Integration Specialists AN AUSTRALIAN OWNED COMPANY

Transcription

1 Security Systems Integration Specialists AN AUSTRALIAN OWNED COMPANY

2 AIC Solutions Pty Ltd (AIC) is an Australian Security Systems Integration Company. AIC delivers end-to-end tailored security solutions to a range of industry sectors including banking and finance, healthcare, transport, commercial, industrial and government. We provide a full turnkey service, from concept phase through to design, development, installation and maintenance. Complete project management is provided and complemented with a 24 hour, 7 day per week Customer Service Centre. AIC Solutions Head Office, Stanmore NSW AIC Solutions Technician, Circular Quay NSW AIC is an Australian-owned company with ISO (International Organisation for Standardisation) accreditation. The business was established in 1991 and in 2001 became part of the ARA Group of Companies. ARA is a Group of building services companies. The ARA Group was formed through merging a number of strategically aligned companies offering a broad range of complementary solutions, specialist services and products. For more information on the ARA Group, visit: Sydney Harbour Foreshore Authority, The Rocks NSW

3 Our Security Services Customer Service Centre A key component of AIC s Customer Service Centre is our Helpdesk which provides a single point of contact Australia-wide, for multi-disciplined services and maintenance on a 24 hour, 7 day per week basis. The Helpdesk is fundamental to our work delivery as it allows us to administer and manage all aspects of routine and breakdown maintenance. It enables us to set in place maintenance regimes, allocate both internal and external resources, implement OH&S safe work method statements and procedures, successfully close out various maintenance tasks and manage our key performance indicator obligations and invoicing process. Monitoring Centre AIC has a fully operational, in-house security monitoring centre that has been approved as A1Grade by the Australian Security Industry Association Limited (ASIAL). Monitoring Centre Research & Development AIC s Research and Development team create innovative solutions for our customers. The team is skilled in interactive design and development and they assist customers achieve their security goals and objectives. Projects currently under development by the R&D team include digital video monitoring, ongoing Intellilink integration into other third party systems and both physical and electronic ATM security applications.

4 Our Integration Products - Intelligent Security Solutions Access Control Intellilink Graphical User Interface was developed by AIC and provides a software package which integrates seamlessly with customers' existing security infrastructure and technology, and with numerous security systems, including CCTV, access control, alarms, intercoms and pagers. CCTV AIC design and deliver digital surveillance solutions. We have the capacity to provide CCTV solutions to suit a range of customer requirements from small commercial to corporate and government organisations. Our solutions are costeffective and well-proven. We provide the best protection for people and assets, using best of breed digital surveillance technology. Street Camera Maintenance ARA Integrated Maintenance Services (AIMS) System Purpose built for the task, AIMS is a web-based asset, maintenance and helpdesk management system that provides immediate feedback on work performed as technicians link wirelessly from the field. AIMS services include: Asset Management - Asset auditing, barcoding and tracking using a PDA that provides fast, accurate, and consistent results for any asset and data collection requirements. Maintenance Management - Planned and reactive maintenance works automatically scheduled and recorded against individual assets using the PDA with in-built barcode scanner. Helpdesk Management - Service calls logged and individually tracked through to completion against the client s service level agreement. Comprehensive incident tracking tools and automated escalation ensure prompt and accurate service delivery. Customer Portal - Clients are provided access to their information in AIMS through a customised web portal, available via the internet anywhere, anytime. The ARA Group continually invests in the AIMS software in order to increase its capabilities and to meet our clients changing requirements as their businesses expand.

5 Our Customers The Arts Centre, Melbourne VIC AIC tailors a security solution that will best align with their customers requirements in today s environment. AIC has long-term customer relationships with some of Australia s premier corporations. We hold national contracts with Australia s leading financial institutions, and multiple state contracts within government, healthcare and commercial markets. AIC is experienced in delivering integrated security solutions to multinational organisations in Australia and offshore. ANZ Branch, Queen Street Mall, Brisbane QLD Sydney Harbour Foreshore Authority, The Rocks NSW Our commercial services include provision of access control and CCTV to major multi-storey commercial buildings. AIC s Healthcare Division supply and install a range of communication systems for the healthcare environment. Our financial installation division provides services such as new branches, branch refurbishments, corporate facilities, ATM Rollouts/ relocations and leading edge technology integration to the finance and banking sectors. Bank West Raine Square, Perth WA Commonwealth Bank Branch, Sydney Olympic Park NSW

6 AIC Solutions Pty Ltd 24 Hour Helpdesk: New South Wales Head Office Level 1, 10 Bridge Road Stanmore NSW 2048 Phone: Fax: Wollongong 18 Investigator Drive, Unanderra NSW 2526 Phone Fax: ACT Unit 1, 74 Townsville Street, Fyshwick ACT 2609 Phone Fax: Victoria C3, 85 Turner Street, Port Melbourne VIC 3207 Phone: Fax: Queensland Unit 3, 58 Metroplex Avenue, Murarrie QLD 4172 Phone: Fax: South Australia 19 Taminga Street, Regency Park SA 5032 Western Australia Suite 17, 67 Howe Street, Osborne Park WA 6017 Tasmania Northern Territory ABN: