TRAINING CALENDAR Be trained by the company that sets the standard for quality

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1 For further information CALL VISIT TRAINING CALENDAR Be trained by the company that sets the standard for quality JUL DEC 07

2 SAI Global provides Standards, compliance and business improvement solutions to help you comply with the requirements that shape your business world INSIDE Publishing SAI Global is your source for global technical content such as Standards and legislation. Our services include: LOGICOM military parts and logistics database Standards Infobase Eurolaw database Metals Infobase Standards Watch Standards On-line Select Regulatory News Feeds Webshop Compliance The complex issues of compliance, risk, and ethics can be challenging to manage. At SAI Global we work with clients around the world to effectively address these issues at all levels of the organisation. SAI Global Compliance offers a comprehensive range of solutions and services to help you manage risk, achieve compliance, and create ethical business cultures and environments: Risk assessment / Needs analysis Employee awareness and education Internal communications solutions Measurement and reporting Compliance and risk management toolkit Legislative alerts and newsfeeds Training At SAI Global, we re in the business of helping your business become more competitive. Our leading edge offerings in the areas of business training, and self-directed learning have enabled thousands of customers worldwide to reap the benefits of ongoing process and performance improvement. With a range of courses certified by RABQSA and mutually recognised by IRCA, SAI Global offers innovative improvement solutions and long-term support. Our e-learning and training programs have raised awareness and understanding of critical business issues among industry professionals worldwide. Whether the goal is Six Sigma, Lean Enterprise, International Standards compliance or implementing a management system our highly skilled trainers and professionals will tailor a solution to help your business achieve its full potential. Assurance Driving improvement is a constant challenge for organisations. SAI Global can supply you with the technical and business expertise to simplify that challenge, whatever business you are in. Providing independent, second and third party assessment and certification services, we offer you one of the most widely recognisable symbols of excellence and assurance, the StandardsMark TM. The StandardsMark TM can only be licensed by SAI Global to companies, the management systems or products of which have met the rigorous requirements of management systems or product Standards. MANAGEMENT SYSTEMS BUSINESS IMPROVEMENT COMPLIANCE AND RISK MANAGEMENT 4 QUALITY 10 OHS 14 ENVIRONMENTAL 18 FOOD SAFETY 24 INFORMATION SECURITY 26 INTEGRATED 27 SIX SIGMA 30 BUSINESS IMPROVEMENT 37 RISK MANAGEMENT 38 COMPLIANCE All prices contained in this booklet are valid up to and including 31 December ADELAIDE. BRISBANE. CAIRNS. CANBERRA. DARWIN. HOBART. MELBOURNE. PERTH. SYDNEY. TOWNSVILLE

3 Quality Management Introductory Courses - What is it all about? Demystifying ISO 9001: Introduction to Risk Management 37 Intermediate Courses How do I do it? Documenting a Management System 4 Internal Auditor 5 Skills for Success for the Management Representative 6 Effective Report Writing Skills for Auditors and Management System Representatives 6 Integrating Management Systems 26 Auditing an Integrated Management System 26 Integrated Risk Management 37 Implementing an AS/ISO Complaints Handling Program 33 Process Mapping 30 Advanced Courses How do I improve? ISO 9001 in Practice 8 Lead Auditor in Quality Management Systems 7 Auditing Quality Management Systems 8 Diploma of Business (Quality Auditing) BSB NAVIGATING YOUR LEARNING PATHWAYS Environmental Management Introductory Courses - What is it all about? Understanding Environmental Management 14 Understanding the ISO Specification 14 Introduction to Risk Management 37 Intermediate Courses How do I do it? Implementing & Maintaining an Environmental Management System 15 Integrating Management Systems 26 Integrated Risk Management 37 Auditing an Integrated Management System 26 Effective Report Writing Skills for Auditors and Management System Representatives 6 Internal Auditor 5 Advanced Courses How do I improve? Lead Auditor in Environmental Management Systems 16 Auditing Environmental Management Systems 17 Diploma of Business (Quality Auditing) BSB Information Security Management Introductory Courses - What is it all about? Demystifying Information Security Management The ISO Story 24 Intermediate Courses How do I do it? Implementing and Maintaining a Security Management System 24 Internal Auditor 5 Effective Report Writing Skills for Auditors and Management System Representatives 6 Integrating Management Systems 26 Advanced Courses How do I improve? Lead Auditor in Information Security Management Systems 25 Six Sigma Introductory Courses - What is it all about? Six Sigma Executive Briefing 27 Introducing Six Sigma Champion Training 27 Intermediate Courses How do I do it? Six Sigma Green Belt (Incorporating Lean) 28 Advanced Courses How do I improve? Six Sigma Black Belt (Incorporating Lean) 29 Occupational Health and Safety Introductory Courses - What is it all about? Introduction to OHS Issues & Concepts 10 Understanding OHS Management Systems - AS Understanding SafetyMAP 10 Intermediate Courses How do I do it? OHS Risk Management 11 Implementing an OHS Management System 11 Integrating Management Systems 26 Integrated Risk Management 37 Auditing an Integrated Management System 26 Effective Report Writing Skills for Auditors and Management System Representatives 6 Internal Auditor 5 Advanced Courses How do I improve? Lead Auditor in OHS Management Systems 12 Auditing OHS Management Systems 13 Diploma of Business (Quality Auditing) BSB Food safety management Introductory Courses - What is it all about? Understanding Food Safety Management Systems 18 Understanding ISO Intermediate Courses How do I do it? Validation and Verification of Food Safety Plans 19 Developing HACCP Food Safety Systems 19 Internal Food Safety Auditor 20 Risk Management in the Food Industry 20 Auditing an Integrated Management System 26 Effective Report Writing Skills for Auditors and Management System Representatives 6 Advanced Courses How do I improve? Lead Auditor in Food Safety Management Systems 21 Auditing Food Safety Management Systems 22 Diploma of Business (Quality Auditing) BSB Integrated Management Systems Introductory Courses - What is it all about? Integrated Management Systems 26 Intermediate Courses How do I do it? Auditing an Integrated Management System 26 Business Improvement Intermediate Courses How do I do it? Process mapping 30 Continual Business Improvement 30 Auditing an Integrated Management System 26 Understanding Critical Customer Needs 31 Effective Workplace Leadership (Module 3 Dip Qual) 32 Applying Lean Concepts and Principles to Banish Waste 32 Introduction to Risk Management AS/NZS Integrated Risk Management 37 Project Management 33 Implementing an AS/ISO Complaints Handling Program 33 Advanced Courses How do I improve? Graduate Certificate in Business Excellence 34 Advanced compliance programs systems, processes, pitfalls and AS

4 QUALITY 5 INTRODUCTORY DEMYSTIFYING ISO 9001:2000 Price $475 GST inclusive INTermediate INTERNAL AUDITOR Price $840 GST EXEMPT This course is designed to dispel the mystery surrounding the terminology used in the internationally recognised ISO 9001 standard for quality management systems. It explains the contents of this standard in a way that is easy to understand and will lay the foundation upon which participants can base their quality management system. Those with limited knowledge of the Standard or those who are required to: Implement the requirements of the Standard Conduct internal quality audits Participate in the maintenance of the organisation s quality management system On completion of this course and post course assessment, participants will receive a certificate of attendance. INTermediate DOCUMENTING A MANAGEMENT SYSTEM ADELAIDE 11 Jul, 15 Aug, 12 Sep, 8 Oct, 12 Nov, 5 Dec ballarat 14 Nov BRISBANE 11 Jul, 1 Aug, 27 Aug, 12 Sep, 17 Oct, 14 Nov, 5 Dec CAIRNS 29 Aug CANBERRA 22 Aug, 10 Oct, 14 Nov DARWIN 24 Sep geelong 12 Sep HOBART 8 Aug, 29 Oct MELBOURNE 4 Jul, 18 Jul, 1 Aug, 15 Aug, 29 Aug, 10 Sep, 24 Sep, 3 Oct, 17 Oct, 7 Nov, 28 Nov, 10 Dec ParRamatta 3 Sep PERTH 11 Jul, 1 Aug, 22 Aug, 10 Sep, 10 Oct, 7 Nov, 10 Dec port macquarie 10 Sep SYDNEY 9 Jul, 23 Jul, 1 Aug, 15 Aug, 29 Aug, 12 Sep, 26 Sep, 3 Oct, 15 Oct, 29 Oct, 7 Nov, 26 Nov, 10 Dec TOWNSVILLE 12 Sep wollongong 3 Oct This course introduces participants to all aspects of internal auditing, from scheduling to review. The course is appropriate for all management systems, whether they are based on international, industry or best practice models. Those who are responsible for internal quality and other management system audits including department managers, supervisors, quality representatives, engineers and administrative staff who have a focus on business improvement, performance and profitability. Assumed Knowledge Understanding of management systems. On completion of this course and class assessment participants will receive a statement of attainment for: BSBAUD401A Prepare for a quality audit. BSBAUD402A Participate in a quality audit. From the Business Services Training Package BSB01. Participants will also be issued with a certificate of attainment for RABQSA-AU ADELAIDE 12 Jul, 16 Aug, 13 Sep, 9 Oct, 13 Nov, 6 Dec ballarat 15 Nov BRISBANE 12 Jul, 2 Aug, 28 Aug, 13 Sep, 18 Oct, 15 Nov, 6 Dec CAIRNS 30 Aug CANBERRA 23 Aug, 11 Oct, 15 Nov DARWIN 25 Sep geelong 13 Sep HOBART 9 Aug, 29 Oct MELBOURNE 5 Jul, 19 Jul, 2 Aug, 16 Aug, 30 Aug, 11 Sep, 25 Sep, 4 Oct, 18 Oct, 8 Nov, 29 Nov, 11 Dec ParRamatta 4 Sep PERTH 12 Jul, 2 Aug, 23 Aug, 11 Sep, 11 Oct, 8 Nov, 11 Dec port macquarie 11 Sep SYDNEY 10 Jul, 24 Jul, 2 Aug, 16 Aug, 30 Aug, 13 Sep, 27 Sep, 4 Oct, 16 Oct, 29 Oct, 8 Nov, 27 Nov, 11 Dec TOWNSVILLE 13 Sep wollongong 4 Oct This course offers straight forward methodologies for developing: A quality manual (policy document) Procedures (text, flowchart and visual methods) Supporting documents (forms) Those responsible for documentation, writing and maintenance of management systems based on International Standards Price $895 GST INCLUSIVE ADELAIDE 23 Aug, 4 Oct, 8 Nov, 3 Dec BRISBANE 7 Aug, 12 Nov, 3 Dec MELBOURNE 3 Jul, 23 Aug, 22 Oct, 26 Nov PERTH 5 Jul, 15 Nov SYDNEY 12 Jul, 23 Aug, 25 Oct, 19 Nov SAVE MONEY! When you register for both Internal Auditor and Demystifying ISO 9001:2000 you only pay $355 for Demystifying ISO 9001:2000 Need to learn more about third party certification? SAI Global provides independent, second and third party assessment and certification services, offering you one of the most widely recognisable symbols of excellence and assurance, the StandardsMark TM. For more information call us on or *Undertaking training provides support for the certification process but does not guarantee Third Party Certification

5 QUALITY 7 EFFECTIVE REPORT WRITING SKILLS FOR AUDITORS AND MANAGEMENT SYSTEM REPRESENTATIVES Effective reporting mechanisms are a fundamental requirement for both internal and external auditors and any organisation using their management system to drive continual improvement. This workshop will cover key aspects of planning and writing effective reports to provide meaningful information to top management, assist in organisational decision-making and provide evidence of ongoing improvement initiatives. External auditors and consultants Those responsible for the implementation and maintenance of the organisation s management system Internal Auditors Process owners and those responsible for driving improvement projects Assumed Knowledge It is beneficial for participants to have an understanding of management systems or to have attended SAI Global s Demystifying ISO 9001:2000 training course. Price $515 GST INCLUSIVE BrisbanE 21 Sep, 26 Nov Melbourne 19 Sep, 28 Nov Perth 17 Sep, 13 Dec Sydney 21 Sep, 29 Nov Skills for success for the management representative Three Days ISO 9001 and other international standards require the appointment of a Management Representative who is responsible for overseeing the implementation of the company s system, interfacing with the third-party certification bodies and reporting on the system s effectiveness to management. Many newly appointed Management Representatives need to develop the skills necessary to support the organisation and drive continual improvement. Topics covered Identifying Management Representative roles and responsibilities; Understanding ISO 9001:2000 requirements Effectively documenting the business system Identifying process map concepts and tools; Understanding internal auditing concepts, using a case study; Capturing nonconformities effectively; and Conducting effective management reviews. Site Quality Managers Corporate Quality Managers Management Representatives ISO System Implementers Assumed Knowledge It is beneficial for participants to have an understanding of management systems or to have attended SAI Global s Demystifying ISO 9001:2000 training course. Price $1485 GST INCLUSIVE BrisbanE 23 Jul, 15 Oct Melbourne 16 Jul, 17 Oct Sydney 30 Jul, 2 Oct LEAD AUDITOR IN QUALITY MODULE ONE Diploma of Business (Quality Auditing) BSB51904 Five Days This course is designed to provide concentrated and comprehensive training in the theory and practice of auditing quality management systems. It establishes the responsibilities of a quality auditor and the techniques and methodologies that are required to effectively audit a quality management system. Quality practitioners and internal auditors Those conducting external quality audits Assumed Knowledge A working knowledge of ISO 9001:2000 is essential before attendance. If required, please purchase a copy of the Standard ISO 9001:2000 at: or attend our Demystifying ISO 9001:2000 course. On completion of this course and daily class assessments, participants will receive a statement of attainment for: BSBAUD501A Initiate a quality audit BSBAUD502A Prepare a quality audit BSBAUD503A Lead a quality audit BSBAUD504A Report on a quality audit These four units contribute to the Diploma of Business (Quality Auditing) BSB Participants will also be issued with a certificate of attainment for RABQSA - AU: Management systems auditing, RABQSA - TL: Leading management system audit teams and RABQSA - QM: Auditing quality management systems. Price $2200 GST EXEMPT ADELAIDE 2 Jul, 6 Aug, 24 Sep, 22 Oct, 19 Nov, 10 Dec BRISBANE 16 Jul, 20 Aug, 24 Sep, 22 Oct, 10 Dec CAirns 8 Oct CANBERRA 6 Aug, 22 Oct, 10 Dec DARWIN 26 Nov HOBART 1 Oct, 26 Nov MELBOURNE 9 Jul, 6 Aug, 27 Aug, 17 Sep, 29 Oct, 19 Nov, 3 Dec PERTH 23 Jul, 27 Aug, 24 Sep, 22 Oct, 19 Nov, 3 Dec port macquarie 12 Nov SYDNEY 16 Jul, 13 Aug, 27 Aug, 17 Sep, 8 Oct, 12 Nov, 3 Dec TOWNSVILLE 20 Aug, 19 Nov RABQSA International Inc (RABQSA) is an accredited, non-profit organisation that designs, develops, and delivers personnel and training certification services relevant to industry. RABQSA s products are aimed at raising the professional recognition of personnel and training providers through assessment and certification. RABQSA accredited courses are also mutually recognised by the International Register of Certified Auditors (IRCA). See our website for further details.

6 QUALITY 9 AUDITING QUALITY Already a lead auditor in another field? This course allows you to specialise in the quality management system without having to do the full five day lead auditor course. This course is certified under the RABQSA International Training Provider Examination Certification Scheme for quality management system auditors. Those responsible for auditing a QMS Those responsible for implementing or maintaining a QMS Those responsible for monitoring the performance of a QMS On successful completion participants will be issued with a certificate of attainment for: RABQSA QM: Auditing quality management systems This will enable you to apply to RABQSA international for certification as a provisional quality management systems auditor at a discounted price. Price $840 GST EXEMPT This is the first 2 days of the Lead Auditor in Quality Management Systems, on page 7. ISO 9001 IN PRACTICE - MAINTAINING AN EFFECTIVE MANAGEMENT SYSTEM This course moves beyond the requirements of ISO It identifies the true benefits of quality management systems using ISO 9004, by providing guidance on Continual Business Improvement. Those responsible for their quality management system Senior management and business improvement personnel Assumed Knowledge ISO 9001:2000 Price $515 GST INCLUSIVE ADELAIDE 3 Aug, 7 Nov BRISBANE 6 Aug, 5 Nov MELBOURNE 6 Aug, 5 Nov PERTH 8 Aug, 6 Nov SYDNEY 6 Aug, 2 Nov ALREADY A LEAD AUDITOR? Get another management system under your belt without having to do the full Five day lead auditor course! Need to access the latest quality standards? Visit to purchase Standards on-line DIPLOMA OF BUSINESS (QUALITY AUDITING) BSB51904 The Diploma of Business (Quality Auditing) BSB51904 is a nationally recognised qualification essential for lead auditors. Participants who achieve this qualification would have demonstrated the required skills and knowledge in: Initiating and organising an audit Developing and using an audit plan Communicating to relevant stakeholders Managing the audit team Reporting on the outcomes of the audit; and Understanding appropriate follow up action. To gain a Diploma of Business (Quality Auditing) BSB51904 qualification you need to complete Module 1 and 2 and then choose one of the Module 3 electives listed on this page (specialist course). You will also have to undertake an assessment for each of the modules, during or after the course. MODULE ONE Lead Auditor Training Courses (Quality, Environmental, Food Safety or OHS) Five Days Note: If you have attended any RABQSA Lead Auditor courses, you may be exempted from attending the last three days of Module One (this is not the case if you want to attain the diploma units). BSBAUD501A Initiate a quality audit BSBAUD502A Prepare to lead a quality audit BSBAUD503A Lead a quality audit BSBAUD504A Report on a quality audit Price $2200 GST EXEMPT For dates please refer to Lead Auditor in: Quality Management Systems page 7 OHS Management Systems page 12 Environmental Management Systems page 16 Food Safety Management Systems page 21 SAI GLOBAL IS A REGISTERED TRAINING ORGANISATION RTO 6919 Only RTO s can customise courses to deliver nationally accredited training that is tailored to meet your needs MODULE TWO Integrated Risk Management Course BSBMGT508A Manage risk management systems BSBMGT611A Develop risk management strategy Price $840 GST EXEMPT ADELAIDE 19 Jul, 3 Sep BRISBANE 13 Aug, 6 Nov CANBERRA 27 Aug MELBOURNE 23 Jul, 20 Aug, 4 Oct, 26 Nov PERTH 9 Jul, 12 Nov SYDNEY 2 Jul, 13 Aug, 8 Oct, 29 Nov MODULE THREE Electives Specialist Courses: GENERAL See Effective Workplace Leadership page 32 OHS See Implementing an OHS Management System page 11 FOOD See Developing HACCP food safety page 19

7 OHS 11 introductory INTRODUCTION TO OHS - ISSUES AND CONCEPTS This basic level course is designed for those with little knowledge of OHS issues. It discusses the principle of OHS theories and practices, including the roles and responsibilities of key parties and provides an overview of modern hazard management in organisations. Those with limited familiarity and understanding of OHS issues and concepts Those involved in the development or maintenance of an OHS management system Those responsible for OHS duties but do not have a health and safety background On completion of this course and a workplace project participants will receive a statement of attainment for: BSBCMN311A Maintain a safe workplace This unit contributes to the nationally recognised Certificate III in Business (Frontline Management) BSB Price $475 GST EXEMPT ADELAIDE 13 Aug, 3 Sep BRISBANE 23 Jul, 3 Oct MELBOURNE 1 Aug, 24 Sep, 21 Nov PERTH 16 Jul, 15 Oct SYDNEY 4 Jul, 3 Sep, 5 Nov introductory UNDERSTANDING OHS MANAGEMENT SYSTEMS AS/NZS 4801 This course has been designed to raise awareness of OHS management systems. It explains the elements of this Standard in a way that is easy to understand and will lay the foundation of knowledge upon which participants can base their OHS management systems. Those with limited knowledge of the standard, or those who are required to: Implement the requirements of the standard Conduct internal OHS audits Participate in the maintenance of the organisation s OHS management systems Price $495 GST INCLUSIVE ADELAIDE 14 Aug, 4 Sep BRISBANE 24 Jul, 4 Oct MELBOURNE 2 Aug, 25 Sep, 22 Nov PERTH 17 Jul, 16 Oct SYDNEY 5 Jul, 4 Sep, 6 Nov introductory UNDERSTANDING SAFETYMAP 4TH EDITION This course is designed to provide organisations with an understanding of the requirements of the fourth edition of SafetyMAP and to provide an awareness of audit best practice for using this tool. Price $495 GST INCLUSIVE MELBOURNE 6 Aug, 26 Oct Register on-line at OHS RISK MANAGEMENT The course will provide participants with tools to develop an OHS risk management strategy. Senior managers, managers and supervisors who have OHS responsibilities Employees who have a role in developing solutions for OHS hazards On completion of this course and a workplace project participants will receive a statement of attainment for: BSBCMN411A Monitor a safe workplace This unit contributes to the nationally recognised Certificate IV in Business (Frontline Management) BSB Price $475 GST EXEMPT ADELAIDE 15 Aug, 5 Sep BRISBANE 25 Jul, 5 Oct MELBOURNE 3 Aug, 26 Sep, 23 Nov PERTH 18 Jul, 17 Oct SYDNEY 6 Jul, 5 Sep, 7 Nov SAVE MONEY! When you register for both Introduction to OHS - Issues and Concepts AND OHS Risk Management you only pay $395 when you also register for Understanding OHS Management Systems AS/NZS 4801 IMPLEMENTING AN OHS MANAGEMENT SYSTEM MODULE THREE Diploma of Business (Quality Auditing) BSB51904 This course examines how to develop an OHS management system, focusing on the essential implementation actions. This course offers participants useful insight into the experiences of a variety of organisations that have implemented an OHS management system. This course is ideal for those: In charge of planning, establishing or co-ordinating the implementation of an organisation s OHS management system Responsible for making decisions in the implementation of an OHS management system Seeking information from organisations that have experienced the implementation process On completion of this course and a workplace project participants will receive a statement of attainment for: BSBMGT505A Ensure a safe workplace BSBOHS505A Manage hazards in the work environment These units contribute to the Diploma of Business (Quality Auditing) BSB Price $840 GST EXEMPT ADELAIDE 30 Jul, 1 Nov BRISBANE 9 Aug, 11 Oct MELBOURNE 27 Aug, 8 Oct, 29 Nov PERTH 6 Aug, 29 Oct SYDNEY 30 Jul, 24 Sep, 29 Nov

8 OHS 13 LEAD AUDITOR IN OHS MANAGEMENT SYSTEMS MODULE ONE Diploma of Business (Quality Auditing) BSB51904 Five Days This intensive five day course provides the knowledge, competencies and skills required for auditing an OHS management system. Combining hands on case studies with supporting theory on due diligence and relevant legislation, this course comprehensively covers the audit process and examines current OHS specifications and guidelines from an audit perspective. OHS practitioners, consultants, and managers who have been, or will become involved in OHS management systems. Assumed knowledge A working knowledge of AS/NZS 4801:2001 is required before attendance. If required, please purchase a copy of the Standard AS/NZS 4801:2001 at or attend our Understanding OHS Management Systems AS/NZS 4801 course. On completion of this course (Module One) and daily class assessments participants will receive a statement of attainment for: BSBAUD501A Initiate a quality audit BSBAUD502A Prepare a quality audit BSBAUD503A Lead a quality audit BSBAUD504A Report on a quality audit These four units contribute to the Diploma of business (Quality Auditing) BSB Participants will also be issued with a certificate of attainment for RABQSA - AU: Management systems auditing, RABQSA - TL: Leading management system audit teams and RABQSA - OH: Auditing OHS management systems. Price $2200 GST EXEMPT ADELAIDE 2 Jul, 10 Sep BRISBANE 20 Aug, 24 Sep, 15 Oct, 10 Dec MELBOURNE 23 Jul, 27 Aug, 17 Sep, 15 Oct, 19 Nov PERTH 27 Aug, 19 Nov SYDNEY 16 Jul, 20 Aug, 8 Oct, 19 Nov, 10 Dec Need to learn more about third party certification? SAI Global provides independent, second and third party assessment and certification services, offering you one of the most widely recognisable symbols of excellence and assurance, the StandardsMark TM. For more information call us on or *Undertaking training provides support for the certification process but does not guarantee Third Party Certification AUDITING OHS Already a lead auditor in another field? This course allows you to specialise in auditing the OHS management system without having to do the full five day lead auditor course. This course is certified under the RABQSA International Training Provider Examination Certification Scheme for OHS management system auditors. Those whose responsibility is to audit an OHS management system Those whose responsibility is to implement or maintain an OHS management system Those who will monitor the performance of an OHS management system On successful completion participants will be issued with a certificate of attainment for: RABQSA OHS: Auditing OHS Management Systems This will enable you to apply to RABQSA International for certification as a provisional OHS auditor at a discounted price. Price $840 GST EXEMPT This is the first two days of the lead auditor in OHS Management Systems on page 12. NEED to access the latest OHS standards? Visit to purchase Standards on-line NEED TO LEARN INTERNAL AUDIT SKILLS? INTERNAL AUDITOR 2 DAY COURSE This course introduces participants to all aspects of internal auditing from scheduling to reporting. See the Internal Auditor course for dates. For further information call

9 ENVIRONMENTAL 15 introductory UNDERSTANDING ENVIRONMENTAL MANAGEMENT introductory UNDERSTANDING THE ISO SPECIFICATION IMPLEMENTING AND MAINTAINING AN ENVIRONMENTAL MANAGEMENT SYSTEM This is an introductory level course, designed for those with limited background in environmental management or knowledge of environmental issues. It introduces participants to the three (3) key principal drivers for environmental change: Community expectations regarding environmental matters Increasing range of regulatory requirements Local, regional and global environment issues Over the two days, participants will learn how to use risk assessment tools and techniques to assess and manage these impacts. Participants will also be equipped with the skills to effectively plan and conduct an Environmental Performance Evaluation, assess performance data and establish new and relevant performance goals. Those interested in understanding the development of international models for EMS. Price $925 GST INCLUSIVE ADELAIDE 23 Jul, 15 Oct BRISBANE 6 Aug, 26 Sep MELBOURNE 11 Jul, 12 Sep, 7 Nov PERTH 2 Jul, 3 Oct SYDNEY 1 Aug, 3 Oct, 7 Nov This course has been developed to ensure that the ISO specification for environmental management systems is easy to understand and accessible by all participants. It explains the key terminology of the Standard, along with all mandatory elements for organisations that are developing a certified environmental system. The course builds on and applies much of the knowledge developed at the introductory level, although it can be taken independently by those with a prior knowledge of environmental management. The course will provide participants with the knowledge upon which they can effectively build an environmental management system using ISO as a model. The relationship of ISO to other standards in the ISO Series is also discussed along with the links, similarities and differences to quality management systems. Those who want to understand the intent of ISO and will implement an environmental management system based on ISO Price $495 GST INCLUSIVE ADELAIDE 25 Jul, 17 Oct BRISBANE 8 Aug, 28 Sep MELBOURNE 13 Jul, 14 Sep, 9 Nov PERTH 4 Jul, 5 Oct SYDNEY 3 Aug, 5 Oct, 9 Nov This course addresses the question of how to develop and implement an environmental management system (EMS). Tools and techniques are developed, together with procedural and process information. People involved in planning and/or co-ordinating the implementation process for a system addressing environmental issues Personnel who have been assigned the task of establishing an environmental management system within an organisation Decision makers in the implementation process Assumed knowledge The course is complementary to Understanding Environmental Management and Understanding the ISO Specification courses, and is most appropriately taken after these. Price $895 GST INCLUSIVE ADELAIDE 30 Aug, 1 Nov BRISBANE 26 Jul, 1 Oct MELBOURNE 30 Jul, 1 Oct, 12 Nov PERTH 30 Jul, 1 Nov SYDNEY 20 Aug, 25 Oct, 26 Nov SAVE MONEY! Pay only $395 for Understanding the ISO Specification when you also register for Understanding Environmental Management For more information or call

10 ENVIRONMENTAL 17 LEAD AUDITOR IN ENVIRONMENTAL MODULE ONE Diploma of Business (Quality Auditing) BSB51904 Five Days This course is a requirement for any person involved in the auditing of an Environmental Management System. The course covers the principles of environmental auditing and the relevant legislative framework. Identifying environmental issues and risk assessment topics are covered with the appropriate communication skills to conduct successful Environmental Management System audits. Those who wish to become an accredited environmental auditor Those whose responsibility is to audit an EMS Those whose responsibility is to implement or maintain an EMS Those who will monitor the performance of an EMS Assumed Knowledge A working knowledge of ISO is required before attendance. If required, please purchase a copy of the Standard ISO at or attend our Understanding the ISO Specification course. On completion of this course (Module One) and daily class assessments participants will receive a statement of attainment for: BSBAUD501A Initiate a quality audit BSBAUD502A Prepare a quality audit BSBAUD503A Lead a quality audit BSBAUD504A Report on a quality audit These four units contribute to the Diploma of business (Quality Auditing) BSB Participants will also be issued with a certificate of attainment for RABQSA - AU: Management systems auditing, RABQSA - TL: Leading management system audit teams and RABQSA - EM: Auditing Environmental management systems. Price $2200 GST EXEMPT ADELAIDE 2 Jul, 24 Sep BRISBANE 16 Jul, 22 Oct canberra 6 Aug MELBOURNE 9 Jul, 15 Oct, 3 Dec PERTH 20 Aug, 26 Nov SYDNEY 13 Aug, 17 Sep, 15 Oct, 12 Nov, 10 Dec Need to learn more about third party certification? SAI Global provides independent, second and third party assessment and certification services, offering you one of the most widely recognisable symbols of excellence and assurance, the StandardsMark TM. For more information call us on or *Undertaking training provides support for the certification process but does not guarantee Third Party Certification AUDITING ENVIRONMENTAL Already a lead auditor in another field? This course allows you to specialise in auditing the environmental management system without having to do the full five day lead auditor course. This course is certified under the RABQSA International Training Provider Examination Certification Scheme for environmental management system auditors. This two day technical component of the Lead Auditor course has been delivered throughout the world and is regarded internationally as a high level educational program. The course makes extensive use of case studies, team analysis and group discussions as well as a solid teaching program. This course is ideal for current lead auditors and consultants wishing to expand their scope of expertise across multiple management systems or those involved with auditing integrated systems. On successful completion participants will be issued with a certificate of attainment for: RABQSA EM Environmental Management Systems. This will enable you to apply to RABQSA International for certification as a provisional Environmental Management Systems auditor at a discounted price. Price $840 GST EXEMPT This is the first 2 days of the Lead Auditor in Environmental Management Systems on page 16. ALREADY A LEAD AUDITOR? Get another management system under your belt without having to do the full five day lead auditor course! NEED to access the latest environmental standards? Visit to purchase Standards on-line

11 FOOD SAFETY 19 introductory UNDERSTANDING FOOD SAFETY This program is designed to provide basic knowledge of HACCP based food safety systems. This workshop provides a basic understanding of Hazard Analysis and Critical Control Point (HACCP) food safety management, the Codex General Principles of Food Hygiene (GMP) and the various support programs required to create a Food Safety System. Employees in the food and related industries who are planning on implementing or have implemented a HACCP based food safety system. Price $495 GST INCLUSIVE ADELAIDE 2 Aug BRISBANE 4 Jul, 3 Sep MELBOURNE 5 Jul, 6 Sep PERTH 20 Jul SYDNEY 2 Jul, 5 Oct introductory UNDERSTANDING ISO This course is designed to explain the requirements of ISO as a basis for a food safety management system in a no-nonsense, practical manner. It explains the contents of these standards and will lay the foundation upon which participants can base their new or existing food safety management system. Those who are required to participate in the maintenance of the organisation s food safety management system and/or conduct internal audits against the Standard. Price $495 GST INCLUSIVE ADELAIDE 3 Sep BRISBANE 25 Jul, 26 Sep MELBOURNE 30 Jul, 8 Oct PERTH 6 Aug SYDNEY 20 Aug, 5 Nov Need to learn more about third party certification? SAI Global provides independent, second and third party assessment and certification services, offering you one of the most widely recognisable symbols of excellence and assurance, the StandardsMark TM. For more information call us on or *Undertaking training provides support for the certification process but does not guarantee Third Party Certification VALIDATION AND VERIFICATION OF FOOD SAFETY PLANS This workshop is designed to provide participants with an overview of validation of all parts of the HACCP plan (not only the critical limits) as well as verification requirements of the full HACCP Plan. It is intended for organisations with existing food safety programs who are looking to improve and add value to their system as well as those in the process of implementing HACCP based food safety systems. Individuals who are currently employed or looking to find employment as HACCP team members Food safety auditors QA staff Research and development personnel Organisational management Those responsible for verification and validation of the food safety plan Price $495 GST INCLUSIVE ADELAIDE 22 Aug BRISBANE 1 Aug, 3 Oct MELBOURNE 23 Jul, 12 Sep PERTH 22 Aug SYDNEY 25 Jul, 22 Oct SAVE MONEY! Pay only $395 for Understanding ISO when you also register for Understanding food safety management systems DEVELOPING HACCP FOOD SAFETY SYSTEMS MODULE THREE Diploma of Business (Quality Auditing) BSB51904 Three Days This course provides fundamental knowledge of HACCP principles and the preliminary steps to establishing an effective HACCP plan. It also addresses the links to good manufacturing practices (GMP), sanitation, hygiene and other components of the widely recognised food safety program. Those who work in food and food-related industries and who wish to understand and utilise HACCP in their everyday activities. On completion of this course and post course assessment, participants will receive a statement of attainment for: FDFFSCHZA Identify, evaluate and control food safety hazards from the Food Industry Training Package (FDF03) This unit contributes to the Diploma of Business (Quality Auditing) BSB This unit is also one of the four recognised units under the National Food Safety Auditor Scheme (RABQSA NFS-4). Please Note: This Module 3 course requires participants to complete the Lead Auditor in Food Safety as their Module 1 if they wish to attain the Diploma. It is strongly suggested that Module 3 be undertaken before Module 1 in this case. Price $895 GST EXEMPT ADELAIDE 23 Aug BRISBANE 2 Aug, 4 Oct MELBOURNE 24 Jul, 13 Sep PERTH 23 Aug SYDNEY 26 Jul, 23 Oct

12 FOOD SAFETY 21 INTERNAL FOOD SAFETY AUDITOR This practical course introduces participants to all aspects of internal food safety auditing, from scheduling to reporting on results. The course is appropriate for all HACCP based food safety management systems. Those who are responsible for verification of HACCP plans and other food safety management system audits Department managers, supervisors, quality and food safety representatives, engineers and administrative staff who focus on the food business and performance improvement On completion of this course and class assessment participants will receive a statement of attainment for: BSBAUD401A Prepare for a quality audit BSBAUD402A Participate in a quality audit From the Business Services Training package BSB01, participants will also be issued with a certificate of attainment for RABQSA-AU. Price $840 GST EXEMPT ADELAIDE 27 Sep BRISBANE 16 Aug, 29 Oct MELBOURNE 13 Aug, 18 Oct PERTH 6 Sep SYDNEY 3 Sep, 19 Nov Risk Management in the Food Industry Risk assessment and management are key components of any food safety initiative and the food industry is under increasing pressure from consumers and the media to implement risk management strategies to avoid incidents related to food safety. Ensure your organisation is not left behind. Learn how to effectively manage risk to ensure that your organisation is compliant by attending this insightful workshop. This workshop is designed for all personnel in the Food Industry who have a responsibility towards food safety including senior managers, risk managers, front line management, food safety practitioners, HACCP team members, food and hospitality industry executive managers and foods safety auditors would all find this workshop of benefit. Price $515 GST INCLUSIVE BRISBANE 10 Sep MELBOURNE 11 Sep SYDNEY 5 Sept ALREADY A LEAD AUDITOR? Get another management system under your belt without having to do the full five day lead auditor course LEAD AUDITOR IN FOOD SAFETY MODULE ONE Diploma of Business (Quality Auditing) BSB51904 Five Days The design of this program recognises the nature of risks inherent in the food industry and the potential liability of food safety auditors. The management systems of organisations producing or dealing with food production, handling, distribution or supply needs to be maintained and audited to provide effective control. The course makes extensive use of case histories, video presentations, team activities and group discussion, as well as a solid program. Food safety and quality practitioners, environmental health officers Members of organisations who undertake, or are likely to become involved in audit and verification activities in the food and related industries Assumed knowledge A working knowledge of HACCP and ISO is required before attendance. If required, please purchase a copy of the Standard ISO at or attend our Understanding ISO and Developing HACCP course. On completion of this course (Module One) and daily class assessments participants will receive a statement of attainment for: BSBAUD501A Initiate a quality audit BSBAUD502A Prepare a quality audit BSBAUD503A Lead a quality audit BSBAUD504A Report on a quality audit These four units contribute to the Diploma of business (Quality Auditing) BSB Participants will also be issued with a certificate of attainment for RABQSA - AU: Management systems auditing, RABQSA - TL: Leading management system audit teams and RABQSA - FS: Food Safety management systems. Participants who successfully complete all five days training and assessment activities will also be awarded with the following National Food Safety Auditor units from the Food Industry Training Package (FDF03): FDFFSACA Assess compliance with food safety programs FDFFSCOMA Communicate and negotiate to conduct food safety audits FDFFSCFSAA Conduct food safety audits In addition you will receive: RABQSA NFS-1 Assess compliance with food safety programs RABQSA NFS-2 Communicate and negotiate to conduct food safety audits RABQSA NFS-3 Conduct food safety audits. Price $2200 GST EXEMPT ADELAIDE 22 Oct BRISBANE 15 Oct, 3 Dec MELBOURNE 27 Aug, 12 Nov PERTH 10 Sep SYDNEY 24 Sep, 3 Dec

13 FOOD SAFETY AUDITING FOOD SAFETY Already a lead auditor? This course allows you to specialise in auditing food safety management systems without having to do the full five day lead auditor course. This course is certified under the RABQSA International Training Provider Examination Certification Scheme for Food Safety Management Systems auditors. Food safety and quality practitioners, environmental health officers Members of organisations who undertake, or who are likely to become involved in audit and verification activities in the food and related industries. On successful completion participants will be issued with a certificate of attainment for: RABQSA FS: Food Safety Management Systems. This will enable you to apply to RABQSA International for certification as a provisional food safety management systems auditor at a discounted price. Price $840 GST EXEMPT This course is the first 2 days of the Lead Auditor in Food Safety Management Systems on page 21. NEED to access the latest FOOD standards? Visit to purchase Standards on-line Want to be automatically alerted when amendments are made to certain Standards? Sign up to our free notification service StandardsWatch by visiting SAI GLOBAL IS A REGISTERED TRAINING ORGANISATION (RTO 6919) WHAT DOES THAT MEAN FOR YOU? You have the option to gain a nationally recognised training qualifications which are highly valued by employers You can be confident that the skills you attain are of a high quality and are accepted and valued anywhere in Australia You get customised courses that are tailored to your needs Our courses cover a diverse range of topics that can be delivered to you in a variety of methods. Refer to the National Training Information Service website to see our full scope of registration as an RTO CONTACT US TODAY AND ASK US HOW WE CAN HELP YOU DELIVER BETTER BUSINESS RESULTS Phone Web

14 INFORMATION SECURITY 25 introductory Demystifying Information Security Management the ISO Story Information risk management is the most spoken about topic in boardrooms today and it is vital that organisations not only understand what critical information assets they have but also how these assets should be protected. An Information Security Management System based on the ISO 27001:2005 standard provides a proven methodology upon which an organisation can build an enterprise risk management strategy to protect its critical business assets. ISO 27001:2005 provides not only the specification for the management system but also the guidance required for the use of an appropriate risk methodology and selection of appropriate controls to mitigate identified risk. This course is aimed at senior executives within an organisation who will be responsible for the implementation of an Information Security Management System based on the ISO 27001:2005 Standard. Price $575 GST INCLUSIVE MELBOURNE 10 Sep SYDNEY 24 Sep Implementing an Information Security Management System (ISO 27001:2005) This course will assist participants with the co-ordination and implementation of an information security management system. The course is particularly suited to organisations using the ISO 27001:2005 Standard. It examines the impact of management systems on the organisation and how a process approach to management provides structure to such a system. Those who are involved with the implementation of ISO 27001:2005. Price $975 GST INCLUSIVE MELBOURNE 11 Sep SYDNEY 25 Sep Create a security conscious workforce with For Your Eyes Only, SAI s proven web-based information security course. Over 3 million users worldwide, available in 25 different languages, fully updated for To view a free demo, go to Need to learn more about third party certification? SAI Global provides independent, second and third party assessment and certification services, offering you one of the most widely recognisable symbols of excellence and assurance, the StandardsMark TM. For more information call us on or *Undertaking training provides support for the certification process but does not guarantee Third Party Certification LEAD AUDITOR IN INFORMATION SECURITY MANAGEMENT (ISO 27001:2005) Five Days Companies are responsible for many information assets including their own financial and technical data, and information like credit records belonging to their customers. The penalties for losing, corrupting or wrongfully sharing information can be immense. Financial organisations require company accounts not to have been changed fraudulently. The practical emphasis of the course and the high degree of instructor to attendee contact hours will provide substantial degree of individual guidance and instruction. It is designed and delivered using a competency based training approach. This means we measure the application of learning by assessing the skill knowledge and attitudes of participants. Those deemed competent will receive a Certificate of Attainment. Topics covered Working with the specific requirements outlined in ISO 27001:2005 information technology, security techniques, information security management systems, requirements (ISMS), and the additional guidance in ISO 27001:2005 information technology, security techniques, code of practice for information security management you ll learn how to audit an information security management system that protects information assets such as financial data, customer records, and proprietary corporate information. The ISO 27001:2005 Lead Auditor course will, through the use of tutorials, workshops, case studies and open discussions, explore the practice and perfect the necessary competencies to undertake efficient and effective audits of information management systems. Auditors who plan to conduct and lead Information Security Management Systems Audits Information Security Professionals (CISA/CISSP) Auditors who will play a key role in introducing ISO 27001/17799 in an organisation. Assumed knowledge Previous exposure to ISO or AS/NZS 7799 is desirable. Upon completion, participants will be issued with a Certificate of Attainment for the internationally recognised RABQSA competency units: RABQSA AU : Management systems auditing RABQSA TL : Leading management system audit teams RABQSA IS : Auditing information security management systems This course is certified under the RABQSA International Training Provider Examination Certification Scheme for IS management system auditors. This will enable successful participants to apply to RABQSA International for certification as a provisional auditor at a discounted price within 3 months of receiving your certification from SAI Global. Price $3225 GST INCLUSIVE MELBOURNE 29 Oct SYDNEY 8 Oct NEED to access the latest information security standards? Visit to purchase Standards on-line

15 INTEGRATED SIX SIGMA 27 BUSINESS IMPROVEMENT INTEGRATED AUDITING AN INTEGRATED MANAGEMENT SYSTEM introductory SIX SIGMA EXECUTIVE BRIEFING introductory INTRODUCING SIX SIGMA - CHAMPION TRAINING This course identifies how an organisation can develop a management system in order to avoid duplication of policies, procedures and records, whilst meeting the requirements of ISO 9001, ISO 14001, AS/NZS 4801 and ISO Those developing, implementing and maintaining a management system Those wishing to achieve certification for their organisation Those wishing to improve their current management system Price $495 GST INCLUSIVE ADELAIDE 2 Aug, 2 Nov BRISBANE 4 Jul, 5 Oct MELBOURNE 2 Jul, 1 Oct PERTH 9 Aug, 5 Nov SYDNEY 4 Jul, 2 Oct Designed for those who are involved in the auditing of multiple management systems. This program covers an introduction to ISO 9001, ISO 14001, ISO and AS/NZS The course will identify specific, similar and common clauses within each of the Standards and approaches to the auditing of integrating management systems. Auditors OHS, environmental, food safety, and quality Quality managers and project managers Anyone involved in the maintenance of management systems within an organisation Assumed knowledge A basic knowledge of auditing requirements would be a distinct advantage. Price $895 GST INCLUSIVE ADELAIDE 27 Aug, 26 Nov BRISBANE 30 Jul, 29 Oct MELBOURNE 30 Jul, 25 Oct Perth 3 Sep, 29 Nov SYDNEY 26 Jul, 30 Oct NEED TO LEARN INTERNAL INTERNAL AUDITOR AUDIT SKILLS? 2 DAY COURSE This course introduces participants to all aspects of internal auditing from scheduling to reporting. See the Internal Auditor course for dates. For further information call Half Day This session is targeted to senior executives with the accountability of deciding on implementation and subsequent championing of Six Sigma. Key Topics Assessing why Six Sigma should be adopted How to create an environment for improvement and change The alignment of improvements to key organisational priorities Implementation dangers and dilemmas Strategies for measuring ROI CEOs and senior managers in finance, IT, HR, operations, production and quality. Price $345 GST INCLUSIVE ADELAIDE 4 Sep BRISBANE 6 Sep MELBOURNE 26 Oct SYDNEY 24 Oct This course is suitable for those organisations new to the Six Sigma path. It enables senior managers, team leaders and project managers to select, monitor and champion projects through the Six Sigma phases. Key Topics DMAIC cycle Problem and goal definition Importance of customer requirements Tollgating Project managers and functional managers charged with sponsoring key improvement projects. Price $515 GST INCLUSIVE ADELAIDE 3 Sep, 29 Nov BRISBANE 5 Sep, 30 Nov MELBOURNE 25 Jul, 15 Aug, 25 Oct, 9 Nov SYDNEY 26 Jul, 16 Aug, 23 Oct, 8 Nov LET US COME TO YOU! SAI Global can provide expert training at your own premises, offering all standard courses or using course content tailored to meet particular company or industry-specific needs Contact for more information

16 SIX SIGMA 29 BUSINESS IMPROVEMENT SIX SIGMA GREEN BELT (INCORPORATING LEAN) Five Days Attendees at this five day course will be able to effectively lead and implement small to medium sized improvement projects. This will be achieved through the direct application of Six Sigma tools for problem solving, basic statistics for understanding the impact of measurement procedures, extent of variation, root cause analysis and validation, creative thinking techniques, implementation and control strategies. Training techniques and strategies will be acquired through active participation in the team workshop sessions. Course Overview Highly interactive and workshop based Emphasis on foundation skills History, background and philosophy of Six Sigma Overview of DMAIC roadmap Define project prioritisation, benefits definition, problem, goal, VOC, CTQ, SIPOC, project charter Measure MSA, data types, sampling, data collection, normality, control charts, capability Analyse cause & effect, process analysis, Lean Tools, data analysis, hypothesis testing, Root Cause Validation Improve solutions generation, creative thinking, solutions criteria, impact analysis, improve control charts Control standardisation, documentation, project closure, PIR Managing Six Sigma nature of change, keys to success Team leaders, project managers and functional managers who are responsible for implementing solutions to important customer and business issues TQM practitioners seeking to add an understanding of the Six Sigma discipline to their current technical skills People seeking to increase their contribution to the bottom line of their business and enhance their employment prospects All personnel responsible for leading continuous improvement projects. Assumed Knowledge Awareness of business improvement. Course requirements Participants are required to bring a laptop/notebook computer, configured for minimum Excel 2000 with Analysis Toolpak add-ins and your organisation s permission to download a demonstration version of Minitab. Green Belt Certification SAI Global Green Belt Certification can also be achieved for an additional fee of $550 including GST. The certification process involves successful submission of a Six Sigma project portfolio within 12 months of course completion. Upon completion of this course and successful submission and assessment of an actual workplace project portfolio, participants will receive a statement of attainment for seven units of the Diploma of Business (Frontline Management) BSB Please see fact sheet on this course for more information at *Six Sigma is a registered trademark and service mark of Motorola Inc in the United States. Price $5500 GST EXEMPT ADELAIDE 8 Oct BRISBANE 9 Jul, 12 Nov CANBERRA 6 Aug MELBOURNE 16 Jul, 10 Sep, 3 Dec PERTH 19 Nov SYDNEY 27 Aug, 24 Sep, 29 Oct, 26 Nov SIX SIGMA BLACK BELT (INCORPORATING LEAN) Ten Days This ten day course develops and enhances technical and soft skills required by Six Sigma Black Belts, building on the foundation of Green Belt. Focus is placed on the Black Belt as Subject Matter Expert, coach and mentor. More Six Sigma tools; critical components of project management, reporting and program implementation, leadership and change management are all examined in structured workshop learning. The application of these principles is achieved through a two part intensive program (5 days each). Course Overview Part 1 Highly interactive, workshop based Focus on Black Belt as mentor and subject matter expert Review of DMAIC Change management change acceleration process tools, change models, individual differences Project management key tools for scoping, planning, scheduling, costing, implementing, reporting and closing projects. Alignment to DMAIC Lean fit with Six Sigma, adding value, eliminating waste, Lean tool box Team presentation on case study Certification exam part 1 (optional) Part 2 Highly interactive, workshop based Focus on Black Belt as coach Review of DMAIC Advanced statistics probability, non-normal distributions, DOE, nonparametrics, multiple regression, multivariate analysis, logistic regression Design for Six Sigma DMEDV, QFD, Response Surface Design, FMEA, Triz Working with teams team building, facilitation, working styles Team presentation on case study Certification exam part 2 (optional) Green Belts ready to move to complex and/or large project implementations Green Belts who are required to train, coach and mentor others within their organisation TQM and SPC managers seeking to align their skills to Six Sigma requirements Assumed Knowledge Green Belt trained Course Requirements Participants are required to bring a laptop/notebook computer, configured for minimum Excel 2000 with Analysis Toolpak add-ins, Green Belt reference material and your organisation s permission to download a demonstration version of Minitab. Black Belt Certification SAI Global Black Belt Certification can also be achieved for an additional fee of $950 including GST. Participants who wish to receive Black Belt certification will be required, in addition to the above, to sit and pass the certification exam. Upon completion of this course and successful submission and assessment of an actual workplace project portfolio, participants will receive a statement of attainment for nine units of the Diploma of Business (Frontline Management) BSB Please see fact sheet on this course for more information at Price $11500 GST EXEMPT MELBOURNE Part One Sep, Part Two Nov SYDNEY Part One Sep, Part Two 5-9 Nov

17 BUSINESS IMPROVEMENT 31 BUSINESS IMPROVEMENT PROCESS MAPPING Process mapping is one of the fastest ways to lower errors, increase productivity, and improve customer service. Drawing on years of valuable, real-world experience across a variety of industries, this course assists attendees in mapping their business processes and identifying critical areas for improvement. Through a combination of focused discussions, classroom exercises, and interactive workshops, you will learn the following important skills: How to select the right process to map How to identify team members and responsibilities Operational definitions and measurement plans Documentation requirements Continual improvement Managers System implementers Management representatives System coordinators Change managers Improvement teams Price $895 GST INCLUSIVE Adelaide 9 Jul, 17 Sep, 29 Nov BrisbanE 5 Jul, 6 Sep, 22 Nov Melbourne 23 Jul, 16 Aug, 15 Oct, 8 Nov Perth 19 Jul, 18 Oct Sydney 19 Jul, 3 Sep, 22 Oct, 26 Nov CONTINUAL BUSINESS IMPROVEMENT - METHODOLOGY AND TOOLS This two day program is designed to take participants through each of the 4 phases of the Plan Do Check Act cycle (PDCA). By the end of this course participants should be able to define continual business improvement and analyse data to support continuous improvement initiatives. Those interested in process improvement On completion of this course and post course assessment, participants will receive a statement of attainment for: BSBFLM509B Facilitate continuous improvement This unit is part of the nationally recognised Diploma of Business (Frontline Management) BSB Price $880 GST EXEMPT ADELAIDE 17 Sep BRISBANE 9 Aug, 19 Nov MELBOURNE 13 Aug, 15 Nov PERTH 13 Sep SYDNEY 9 Aug, 29 Nov Purchase Standards on-line at UNDERSTANDING CRITICAL CUSTOMER NEEDS This course describes the importance of listening to the voice of the customer and determining how value is perceived. By understanding your customer s needs, it will lay the foundation for a Six Sigma improvement project and implementation of a management system. Those involved in customer satisfaction measurement and management system implementation. Assumed Knowledge An understanding of ISO 9001, Six Sigma and customer research techniques would be an advantage. On completion of this course and post course assessment, participants will receive a statement of attainment for: BSBCMN410A Co-ordinate implementation of customer service strategies BSBFLM507B Manage quality customer service This unit is part of the nationally recognised Certificate IV in Business (Frontline Management) BSB41004 and also the Diploma of Business (Frontline Management) BSB Price $840 GST EXEMPT ADELAIDE 15 Oct BRISBANE 15 Oct MELBOURNE 20 Sep PERTH 20 Sep SYDNEY 10 Sep SAI GLOBAL CERTIFICATION CLIENTS AND BUYER ADVANTAGE MEMBERS are eligible for a 10% discount off published prices contained herein when you quote your client/membership number. Call for more information

18 BUSINESS IMPROVEMENT 33 BUSINESS IMPROVEMENT EFFECTIVE WORKPLACE LEADERSHIP MODULE THREE Diploma of Business (Quality Auditing) BSB51904 Three Days This three day workshop will cover the key skills and knowledge for participants to become effective leaders in their workplace. Topics covered include: Perception: taking control of your filtered way of listening Finding mutual value in business conversation to influence others Team planning: where do I come in and what leadership style do I use when? Keeping my team on target Getting comfortable with conflict: techniques and tools All managers, frontline team leaders, executives leading teams. On completion of this course and post course assessment, participants will receive a statement of attainment for: BSBFLM503B Manage effective workplace relationships BSBFLM512A Ensure team effectiveness These two units contribute to the Diploma of Business (Quality Auditing) BSB51904 and the Diploma of Business (Frontline Management) BSB Price $1370 GST EXEMPT ADELAIDE 1 Aug, 5 Nov BRISBANE 25 Jul, 3 Sep, 27 Nov CANBERRA 29 Aug MELBOURNE 25 Jul, 13 Aug, 26 Sep, 10 Dec PERTH 13 Aug, 21 Nov SYDNEY 4 Jul, 13 Aug, 3 Oct, 5 Dec APPLYING LEAN CONCEPTS AND PRINCIPLES TO BANISH WASTE Lean principles are fundamental to removing waste and inefficiencies within organisations. This course explores the building blocks of lean thinking to provide an understanding of how waste can be measured and identified. Practical tools for the treatment and removal of waste are explored to enable participants to increase organisational effectiveness. Senior managers, project managers, quality and frontline managers Six Sigma team members reducing waste in their organisation Assumed Knowledge An understanding of process and systems, continual improvement tools and Six Sigma would be an advantage. Price $925 GST INCLUSIVE brisbane 11 Oct melbourne 20 Sep, 22 Nov sydney 27 Sep, 15 Nov For further information contact or PROJECT MANAGEMENT This course provides a concentrated, detailed yet comprehensive understanding of project management in a very short period of time. The course addresses the basic techniques and methodologies; principles and processes; and, the paradigm and culture of project management. The participant will delve into each phase of a project in chronological order and learn how the phases interrelate. The tools of project management, such as work breakdown structure, scheduling, determining the critical path for a project, cost baselines, earned value analysis, and risk management will be explained and their use demonstrated. Anyone charged with the responsibilities of managing projects, those wishing to gain the fundamentals and commence a career in project management On completion of this course and post course assessment, participants will receive a statement of attainment for: BSBCMN419A Manage projects This unit is part of the nationally recognised Certificate IV in Business (Frontline Management) BSB41004 and Diploma of Business (Frontline Management) BSB Price $840 GST EXEMPT brisbane 30 Aug, 1 Nov melbourne 20 Aug, 8 Nov sydney 9 Aug, 1 Nov IMPLEMENTING AN AS/ISO COMPLAINTS HANDLING PROGRAM NEW This is a new workshop based on AS/ISO Complaints Handling good practice and regulator requirements. This course will cover: The main elements and principles of effective customer complaints handling Implementing an effective complaints handling program Benchmarking complaints handling program against the new standard and best practice Using complaints handling as part of an effective customer relationship management system Root cause analysis, systemic and recurring complaints investigations Any organisation that receives complaints Customer service staff Compliance Managers Risk Managers Price $515 GST INCLUSIVE BRISBANE 30 Oct MELBOURNE 24 Sep PERTH 5 Nov SYDNEY 3 Sep Need more information? or call

19 BUSINESS IMPROVEMENT 35 BUSINESS IMPROVEMENT GRADUATE CERTIFICATE IN BUSINESS EXCELLENCE Five Days SAI Global offers two qualifications in Business Excellence. The Graduate Certificates in Business Excellence are nationally recognised qualifications essential for leaders of today. These qualifications allow you to specialise in Business Excellence (Evaluation) 91297NSW or (Organisational Self Assessment) 91298NSW. Both Graduate Certificates consist of five days face to face training interspersed over four months with an additional six months to complete self paced assessment work. The Australian Business Excellence Framework challenges leaders to communicate a vision for the future to provide the linkages and support needed for long term successful organisational outcomes. The framework promotes a systems approach by exploring how the organisation works to achieve its goals and leaves the specifics of what is done to address each facet of management up to the people within. The Business Excellence Framework is able to present a holistic view of an enterprise, and provides a common template for assessing the current state of any enterprise in relation to each of the elements of the management system as well as the level of performance achieved. For more information download our fact sheets on the Business Excellence Graduate Certificates at To attain the Graduate Certificate in Business Excellence (Evaluation) 91297NSW or the Graduate Certificate in Business Excellence (Organisational Self Assessment) 91298NSW you will need to complete Module 1 first. Then complete module 2A or module 2B to major in Evaluation or Organisational Self Assessment. This simplified modular approach, comprises nationally recognised units of competency. SELECT MODULE 1 MODULE 1 Business Excellence Three Days. GCBE801A Define the background and foundations of business excellence GCBE802A Work with Business Excellence frameworks GCBE803A Implement organisational improvement methodologies PRICE $2950 GST EXEMPT MELBOURNE 16 Jul, 19 Sep, 12 Nov SYDNEY 13 Aug, 8 Oct, 10 Dec THE GRADUATE CERTIFICATE IN BUSINESS EXCELLENCE... Is a nationally recognised qualification essential for leaders of today Want solutions tailored to your organisation? Why not contact SAI s Business Improvement professionals, who will source solutions from within the SAI group of companies to assist your organisation to drive improvement and manage risk? Call SELECT MODULE 2A OR 2B MODULE 2A Business Excellence Evaluation Note: Core units must be completed first and students assessed as competent before enrolling into the following specialisation units below. GCBE804A Evaluate a written application against Australian Business Excellence Framework GCBE805A Conduct a site visit and prepare feedback. PRICE $1950 GST EXEMPT MELBOURNE 20 Aug, 22 Oct SYDNEY 23 Jul, 19 Nov MODULE 2B Business Excellence Organisational Self Assessment Specialisation Units GCOR801A Define self assessment methodologies GCOR802A Facilitate self assessment GCOR803A Evaluate and review the self assessment process in the workplace PRICE $1950 GST EXEMPT melbourne 3 Sep SYDNEY 3 Dec SAVE MONEY! Receive the full qualification. Complete two modules for $4700 and SAVE WANT TO SEE SUCCESS STORIES? You can access FREE case studies to see practical examples from organisations using the business excellence framework. Visit to identify issues that may affect your organisation and learn ways to improve!

20 RISK 37 BUSINESS IMPROVEMENT LET US COME TO YOU! Call SAI Global today on and we will tailor a training course to suit your business SAI Global can provide expert training at your own premises, offering all standard courses or using course content tailored to meet particular company or industry-specific needs. INTRODUCTION TO RISK MANAGEMENT - AS/NZS 4360 This course is designed to provide participants with a basic overview of Risk Management based on the widely utilised AS/NZS 4360 Standard. The course will cover: Introduction to the framework for managing risk What is risk and why manage it? The context in which we must manage risk AS/NZS 4360 Risk Management as the foundation of an organisational risk process and language. Those with little or no understanding of risk management Those wanting to understand what risk management is and how to begin the process using AS/NZS 4360 On completion of this course and a post course assessment task, participants will receive a statement of attainment for: BSBCMN416A Identify risk and apply risk management processes This unit is part of the nationally recognised Certificate IV in Business (Frontline Management) BSB41004 and also contributes to the Diploma of Business (Frontline Management) BSB51004 as an elective. Price $475 GST EXEMPT ADELAIDE 19 Sep, 28 Nov BRISBANE 20 Sep, 30 Nov MELBOURNE 27 Sep, 28 Nov PERTH 18 Sep, 14 Dec SYDNEY 25 Sep, 30 Nov INTEGRATED RISK MANAGEMENT MODULE TWO Diploma of Business (Quality Auditing) BSB51904 This course is designed to give participants a generic framework for establishing the context, identifying, analysing, evaluating, treating and communicating risk. It will enable participants to use an integrated approach to managing their risk management system, assist their organisations in making effective decisions and implement effective strategic organisational objectives. The course covers an eight step approach to risk management based on the requirements of AS/NZS 4360:2004 and the management of such a system Those responsible for developing and implementing a risk management system in accordance with AS/NZS On completion of this course and a post course assessment task, participants will receive a statement of attainment for: BSBMGT611A Develop risk management strategy BSBMGT508A Manage risk management system These two units contribute to the Diploma of Business (Quality Auditing) BSB Price $840 GST EXEMPT ADELAIDE 19 Jul, 3 Sep BRISBANE 13 Aug, 6 Nov canberra 27 Aug MELBOURNE 23 Jul, 20 Aug, 4 Oct, 26 Nov PERTH 9 Jul, 12 Nov SYDNEY 2 Jul, 13 Aug, 8 Oct, 29 Nov Find out more about how SAI Global has delivered a range of web based, risk management training solutions for organisations worldwide. Visit

GCERT BALTIC JSC. Tel.: +370 682 16 335 info@gcert.lt, www.gcerti.com www.gcert.eu Vilnius, Lithuania GCERT BALTIC JSC. ISO certification and training

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