Methodenüberblick get it services gmbh

Transcription

1 Methodenüberblick get it services gmbh Bahnhofstrasse 36 CH 6210 Sursee getitservices.ch

2 Customer get it services gmbh Unser Beratungsportfolio im Detail get management Project & Coaching Business Strategy get it services Core Competencies & Methods get strategy IT Strategie, Governance & Compliance get portfolio IT Demand & Portfolio get finance IT Finance get it services Complementary Competencies & Methods get foundation ITSM Training & Education get sourcing Sourcing & Shared s Customer get dependency Technical De-Composition get compliance ISO/IEC & CobiT get information Information Customer specific Supporting Solutions Tools Evaluation and implementation of Tool Solutions Delivery Methodenüberblick 2015 Folie 2

3 Infrastrucutre s Run the Business n Business Operation Facility s Plattform s Application s IT Sourcing Change the Business Business Innovation get strategy Die IT als moderner Dienstleister IT Value Chain Provider IT Processes Business Value Chain IT Landscape Customer Business Processes IT Organization Catalogue Business Organization IT Systems Delivery Requirements & Demand Business Customer Corporate s CEO Support Request Procuremen t Production Sales Desk Business User Compensation Methodenüberblick 2015 Folie 3

4 Infrastrucutre s Run the Business n Business Operation Facility s Plattform s Application s IT Sourcing Change the Business Business Innovation get strategy Grundprinzip: Abhängigkeiten und Abfolge IT Value Chain Provider IT Processes Business Value Chain IT Landscape 2 Customer Business Processes 1 IT Organization IT Systems Prozesse, Betriebs- Organisation und Sourcing Delivery Catalogue Requirements Requirements Kundenanforderungen Business Organization 3 & Demand s Business Customer Corporate s CEO Toolunterstützung 4 Support Request Procuremen t Production Sales Desk Business User Compensation Methodenüberblick 2015 Folie 4

5 get strategy Unser Vorgehen - Roadmap Input Assessment Concept Implementation Output / Deliverables Business Strategy Customer Scope Model Governance Model Supplier Strategy Environment Enterprise Architecture IT Processes Portfolio Finance Current Status Target Definition SWOT Analysis Risk Analysis GAP Analysis Recommendation Quick Wins Roadmap Business Case Cost / Benefits Vision / Mission Policy Governance Communication Plan Training Plan Strategy Architectural Strategy Supplier Strategy Support Strategy Operational Strategy Costing / Charging Strategy Strategy Training Strategy Review & Improvement Process Strategy Communication Documented and communicated Strategy Implemented Strategy Process Roadmap to close Gaps Results Assessment report Strategy Concept Strategy Document Your Benefit Methodenüberblick 2015 Folie 5

6 Run the Business Business Operation IT Sourcing Change the Business Business Innovation get portfolio Enable Lifecycle Capability Provider IT Processes Retired portfolio Catalogue Pipeline Business Demand Customer Business Processes IT Organization IT Landscape Business Organization Demand Utility Requirements Portfolio SLA Monitoring & Demand Business Customer Governance Requirements Compliance Requirements Warranty Requirements Reporting Change Operation Support Monitor portfolio Negotiate Assurance Requirements Usability Requirements Operational Requirements Support Requirements Desk Agree Business User Level Agreement Methodenüberblick 2015 Folie 6

7 get it services gmbh Beispiel Business Process Landscape Processes Strategy & Risk Business Processes Landscape People Financial Customer Relationship Marketing Sales Value Chain Supply Chain Research & Development Construction Production Assembly Stock Support Processes Logistic Procurement Facilities Methodenüberblick 2015 Folie 7

8 Techn. Catalogue Business Katalog Infrastruktur & Commodities (Source) Geschäftsspezifisch (Make) get portfolio - Beispiel Manufacturing Industries IT Landscape Processes IT s for Business Processes Strategy & Risk People Financial Customer Relationship Marketing Sales Value Chain Supply Chain Research & Development Construction Production Assembly Stock Support Processes Logistic Procurement Facilities Communication Workplace Infrastructure IT s for Business Functions Collaboration Portal Content IT s for Business Workplaces Workplace Applications Mobile Computing Printing Access IT s for Information Communication and Technology Application s Infrastructure s Platform s Facility s Methodenüberblick 2015 Folie 8

9 Techn. Katalog Business Katalog Infrastruktur & Commodities (Source) Geschäftsspezifisch (Make) get portfolio - Beispiel Health IT Landscape Processes Finanzbuchhaltung IT s für Geschäftsprozesse Controlling (Konzern Reporting) Investitionen Personal Anmeldung Eintritt Value Chain Behandlung OP Behandlung Station - Pflege Behandlung Station - Arzt Funktionsstellen (Labor / Radiologie / LHK) Austritt Support Processes Logistik / Apotheke Kontinuierliche Verbesserung Kommunikation / Marketing Technik, Energie, Sicherheit Informatik IT s für Geschäftsfunktionen Kommunikation Portal Content Drucken Arbeitsplatz System IT s für den Arbeitsplatz Arbeitsplatz Mobil Arbeitsplatz Applikationen Arbeitsplatz Zugriff IT s für Information Communication Technology Application s Infrastructure s Platform s Facility s Methodenüberblick 2015 Folie 9

10 IaaS PaaS SaaS get portfolio - Beispiel Health Detaillierung einer technischen Landkarte IT s for Information Communication and Technology Cloud Computing Application s Core Business Application other Business Application Business Processes Applications ERP CRM BI PPS CAD CAM Business Functions Applications Portal ECM DMS Archiving Mail Communic. Collaborat. Platform s Standard WP Applications ICT Systems Backup Systems Voice Systems ICT Base Systems Business Workplace Applications Department WP Applications Middleware Systems DB EAI RunTime Individual WP Applications Security Systems Internet Systems Virus Intrusion Detection AntiSpam Provisioning Infrastructure s Compute Resources Application Server Storage Resources SAN NAS Network Resources WAN MAN LAN Peripheral Resources Client Mobile Platform Server Other Peripherals Facility s Private Hybrid Public Data Center Air Condition Power Supply Racks Methodenüberblick 2015 Folie 10

11 get portfolio Unser Vorgehen - Roadmap Input Assessment Concept Implementation Output / Deliverables Business Processes Business & IT Governance Strategy Levels Landscape IT Accounting Model Delivery Model Operational Model Support Model IT Processes IT Project Application Portfolio ICT Architecture Current Status Target Definition SWOT Analysis Risk Analysis GAP Analysis Recommendation Quick Wins Roadmap Business Case Cost / Benefits Landscape Processes: Demand Portfolio Catalogue (Architecture) Requirement and Specification SLA and Level Structure Reporting SPM Implementation Plan SLA Negotiation Process Publishing and Training Tools Rollout and Training Organizational Changes Portfolio Review and Improvement Process Documented and manageable Landscape and Catalogue Allocated Accountabilities and Responsibilities (Governance) Implemented Interface Business / IT Agreed s (SLA) Implemented Processes and Tools Roadmap to close Gaps Results Assessment report Strategy Concept Strategy Document Your Benefit Methodenüberblick 2015 Folie 11

12 get finance IT Financial Business / Costumers LifeCycle Selling / Earn Cycle Budgeting and Planning Planning Accounting Base Cycle Controlling Procuring / Spend Cycle Suppliers Methodenüberblick 2015 Folie 12

13 get finance Unser Vorgehen - Roadmap Input Assessment Concept Implementation Output / Deliverables Coporte Budget Finance Governance Strategy Levels Catalog IT Accounting Model Delivery Model Operational Model Support Model Sourcing Model IT Processes IT Project Application Portfolio ICT Architecture Current Status Target Definition SWOT Analysis Risk Analysis GAP Analysis Recommendation Quick Wins Roadmap Business Case Cost / Benefits Pricing Strategy Processes: Planning Costing IT Controlling Identification of Cost and Value Drivers Financial Composition Model Cost Reporting ITFM Implementation Plan Charge Plan Process Publishing and Training Tools Rollout and Training Organizational Changes ITFM Review and Improvement Process Integrated ITFM Concept for Planning, Charging and Controlling Business-driven Cost and Value Drivers Implemented Processes and Tools Roadmap to close Gaps Results Assessment report ITFM Strategy Concept ITFM Strategy Document Your Benefit Methodenüberblick 2015 Folie 13

14 Herzlichen Dank! Thomas Schmitt, Kurt Stuber get it services gmbh die Experten für! Bahnhofstrasse 36 CH 6210 Sursee Methodenüberblick 2015 Folie 14