IT Management Software Lifecycle Portfolio Überblick und Einordnung
|
|
|
- Phoebe Wiggins
- 8 years ago
- Views:
Transcription
1 HP OpenView, Mercury und Peregrine Anwendertreffen Stuttgart, 12. Juni 2007 IT Software Lifecycle Portfolio Überblick und Einordnung Thomas Nebe, Infonomics-Consulting Dr. Andreas Birk, Software.Process.. Copyright Vivit Worldwide Seite 1
2 Alignment Delivery Measurement Plan & organize Acquire & implement Deliver & support Monitor & evaluate IT governance helps ascertain how automated systems: --Simplify operations --Cut costs --Increase revenue Needs an IT Control Framework HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 2
3 Alignment Delivery Measurement Planning and Acquisition and Delivery and HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 3
4 Delivery and Measurement Raise awareness & make decision Identify needs Analyse values and risks Select processes Feedback Postimplement. review Define where you are Define where you want to be Envision the solution Analyse gaps Define projects Plan the solution & implement change plan Integrate into day-today practices Integrate measures into ITBSC Implement the solution HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 4
5 Delivery and Measurement IT Resources IT Processes Business Requirements Data Information Systems Technology Facilities Human Resources Plan and Organise Acquire and Implement Deliver and Monitor and Evaluate Effectiveness Efficiency Confidentiality Integrity Availability Compliance Information Reliability HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 5
6 The The resources resources made made available available to to COBiT and built Control up by IT Objectives IT and Strategic built up by IT How How IT IT is is organised organised What What the the to to respond respond to to the the stakeholders stakeholders expect expect requirements requirements from from IT IT Delivery and Measurement IT Resources IT Processes Business Requirements Data Information Systems Technology Facilities Human Resources Plan and Organise Acquire and Implement Deliver and Monitor and Evaluate Effectiveness Efficiency Confidentiality Integrity Availability Compliance Information Reliability HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 6
7 Delivery and Measurement Alignment IT Resources IT Processes Business Requirements Data Information Systems Technology Facilities Human Resources Plan and Organise Acquire and Implement Deliver and Monitor and Evaluate Effectiveness Efficiency Confidentiality Integrity Availability Compliance Information Reliability HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 7
8 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 8
9 Create: Software ment Lifecycle Delivery and Measurement Legend: Time Level of Detail and Concreteness Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 9
10 Create: Software ment Lifecycle Delivery and Measurement Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Prepare Acceptance Prepare System Prepare Integration Prepare Component Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 10
11 Create: Software ment Lifecycle Delivery and Measurement Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Prepare Acceptance Prepare System Prepare Integration Prepare Component Acceptance System Integration Component Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 11
12 Create: Software ment Lifecycle Delivery and Measurement Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Manage Change Requests and Defect Reports Prepare Acceptance Prepare System Prepare Integration Prepare Component Acceptance System Integration Component Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 12
13 Create: Software ment Lifecycle Delivery and Measurement Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Manage Change Requests and Defect Reports Prepare Acceptance Prepare System Prepare Integration Prepare Component Integrate System Acceptance System Integration Component Deliver and Deploy System Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 13
14 Create: Software ment Lifecycle Project and Program Delivery and Measurement Program Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Manage Change Requests and Defect Reports Prepare Acceptance Prepare System Prepare Integration Prepare Component Integrate System Acceptance System Integration Component Deliver and Deploy System Coding and ing (er ing) Project Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 14
15 Create: Software ment Lifecycle Delivery and Measurement MAINTENANCE DEVELOPMENT Define Business Goals and Context Requirements Specification Architectural Design Detailed Design Manage Change Requests and Defect Reports Prepare Acceptance Prepare System Prepare Integration Prepare Component Integrate System Acceptance System Integration Component Deliver and Deploy System Coding and ing (er ing) Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 15
16 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 16
17 Run: IT Service Incident Service Desk Service Level Delivery and Measurement Service Security Problem Change Requests Service Requests Identity Availability Financial Performance & Capacity CMDB Asset Application Change Release Config Continuity HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 17
18 Run: IT Service Lifecycles Incident Service Desk Delivery and Measurement Service Level Service Security Problem HELPDESK Change Requests Service Requests Identity Availability Financial Performance & Capacity CMDB Asset Application Change Release Config Continuity HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 18
19 Run: IT Service Lifecycles Incident Service Desk Delivery and Measurement Service Level Service Security Problem Availability HELPDESK Change Requests SERVICE OPERATIONS Service Requests Identity Financial Performance & Capacity CMDB Asset Application Change Release Config Continuity HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 19
20 Run: IT Service Lifecycles Incident Service Desk Delivery and Measurement Service Level Service Security Problem Availability HELPDESK Change Requests SERVICE OPERATIONS Service Requests Identity Financial Performance & Capacity CMDB Asset Application Change Release CONFIG / CHANGE Config Continuity HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 20
21 Run: IT Service Lifecycles Incident Service Desk Delivery and Measurement Service Level Service Security Problem Availability HELPDESK Change Requests SERVICE OPERATIONS Service Requests SERVICE ADMIN Identity Financial Performance & Capacity CMDB Asset Application Change Release CONFIG / CHANGE Config Continuity HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 21
22 Run: IT Service Lifecycles Incident Problem Availability HELPDESK Service Desk Change Requests SERVICE OPERATIONS Delivery and Measurement Service Level Service Service Requests SERVICE ADMIN Security Identity Financial SECURITY Performance & Capacity CMDB Asset Application Change Release CONFIG / CHANGE Config Continuity SUPPORT HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 22
23 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 23
24 Own: IT Asset Delivery and Measurement Standardization of asset portfolio Alignment with Service catalogue Vendor strategy Portfolio definition Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 24
25 Own: IT Asset Delivery and Measurement Portfolio definition Align process Automate Shorten procurement cycle Volume purchase agreement Procurement Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 25
26 Own: IT Asset Delivery and Measurement Shorten installation cycle Track assets Reconcile invoices Manage service levels Portfolio definition Procurement Installation Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 26
27 Own: IT Asset Delivery and Measurement Track repairs for TCO Accelerate process by providing asset & contract information Portfolio definition Procurement Installation Incident & Problem Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 27
28 Own: IT Asset Delivery and Measurement Track installations, moves, adds and changes (IMACs) Use asset information to plan changes Portfolio definition Procurement Installation Incident & Problem Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 28
29 Own: IT Asset Delivery and Measurement Track costs based on defined services Maintain SLA related information Portfolio definition Procurement Installation Incident & Problem SLA Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 29
30 Own: IT Asset Delivery and Measurement Manage warranty contracts Avoid fee-based activities for items under contract Portfolio definition Procurement Installation Incident & Problem Warranty SLA Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 30
31 Own: IT Asset Delivery and Measurement Manage SW license contracts Avoid license infringements Reconcile license & usage Manage hardware contracts Set alarm for timely contract renewals Portfolio definition Procurement Contract Installation Incident & Problem Warranty SLA Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 31
32 Own: IT Asset Delivery and Measurement Portfolio definition Procurement Link to replacement strategy Avoid end-of lease surprise Write off assets reduce tax Proper disposal Disposal and/or Re-deploy Contract Installation Incident & Problem Warranty SLA Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 32
33 Own: IT Asset Lifecycle Delivery and Measurement Portfolio definition Procurement ASSET MANAGEMENT Disposal and/or Re-deploy Contract Installation Incident & Problem Warranty SLA Change Source: HP HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 33
34 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 34
35 Own: IT Asset Lifecycle Delivery and Measurement Asset Strategy Asset Planning Asset Portfolio Definition Service Operations Reporting & Accounting Asset Disposal / Retirement Chargeback Asset Procurement Asset Financials / TCO Receiving / Stock Contract Operations Service Administration Asset Deployment / Installation Asset Operations Verification & Audit Service Planning Run: IT Service Lifecycle HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 35
36 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 36
37 Run: IT Service Lifecycle Delivery and Measurement SERVICE OPERATIONS Availability Problem Performance Application Change Define Business Goals and Context Manage Change Requests and Defect Reports Deliver and Deploy System Create: Software ment Lifecycle Requirements Specification Architectural Design Detailed Design Coding and ing (er ing) MAINTENANCE DEVELOPMENT Integrate System Acceptance System Integration Component Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 37
38 Run: IT Service Lifecycle Delivery and Measurement CONFIG / CHANGE Release Configuration Continuity Define Business Goals and Context Manage Change Requests and Defect Reports Deliver and Deploy System Create: Software ment Lifecycle Requirements Specification Architectural Design Detailed Design Coding and ing (er ing) MAINTENANCE DEVELOPMENT Integrate System Acceptance System Integration Component Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 38
39 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 39
40 Own: IT Asset Lifecycle Delivery and Measurement DEMAND MANAGEMENT Portfolio Definition Procurement Installation Define Business Goals and Context Manage Change Requests and Defect Reports Deliver and Deploy System Create: Software ment Lifecycle Requirements Specification Architectural Design Detailed Design Prepare Acceptance Prepare System Prepare Integration Prepare Component Coding and ing (er ing) MAINTENANCE DEVELOPMENT Integrate System Acceptance System Integration Component Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 40
41 Own: IT Asset Lifecycle Delivery and Measurement SUPPORT Contract Warranty Define Business Goals and Context Manage Change Requests and Defect Reports Deliver and Deploy System Create: Software ment Lifecycle Requirements Specification Architectural Design Detailed Design Coding and ing (er ing) MAINTENANCE DEVELOPMENT Integrate System Acceptance System Integration Component Software.Process.. HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 41
42 Own Delivery and Measurement Create Run HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 42
43 Literatur und Web-Links: and CoBIT Own: IT Asset International Association of Information Technology Asset Managers Run: IT Service Create: Software ment ISO/IEC. Information technology -- Software life cycle processes. ISO/IEC Standard 12207:1995. Software.Process.. Establishing the Software Engineering Processes. SWPM Whitepaper, ( HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 43
44 HP OpenView, Mercury und Peregrine Anwendertreffen - Stuttgart, 12. Juni Seite 44
ITIL: What is it? How does ITIL link to COBIT and ISO 17799?
ITIL: What is it? How does ITIL link to COBIT and ISO 17799? 1 What is ITIL? The IT Infrastructure Library A set of books comprising an IT service management Best Practices framework An industry of products,
Software Asset Management (SAM) and ITIL Service Management - together driving efficiency
Software Asset Management (SAM) and ITIL Service Management - together driving efficiency Ian Preskett MIET C.Eng. MBCS CITP Software Asset Management Consultant ian.preskett@ipassociatesltd.co.uk Agenda
HP OpenView AssetCenter
HP OpenView AssetCenter Software version: 5.0 Asset Tracking solution Build number: 120 Legal Notices Warranty The only warranties for HP products and services are set forth in the express warranty statements
The Value of ITAM To IT Service Management. Presented by Daryl Frost. Copyright Burswood Information Solutions Limited 2015
The Value of ITAM To IT Service Management Presented by Daryl Frost What The!! We buy all this IT equipment Where is it!! How much are we buying it seems to cost a fortune! Are we getting any value from
Peregrine. AssetCenter. Product Documentation. Asset Tracking solution. Part No. DAC-441-EN38
Peregrine AssetCenter Product Documentation Asset Tracking solution Part No. DAC-441-EN38 AssetCenter Copyright 2005 Peregrine Systems, Inc. All Rights Reserved. Information contained in this document
The World of IT Financial Management
The World of IT Financial June 20-24 St. Louis, MO IT Asset Best Practices Seminar Dilbert on Cloud Decision-Making 3 What experience do we have in the room? Name Company / Agency How many years experience
AssetCenter 4.4. Total Asset Visibility and Control. Control Costs. Ensure Compliance. Reduce Complexity
AssetCenter 4.4 Total Asset Visibility and Control Control Costs Ensure Compliance Reduce Complexity Peregrine AssetCenter Compliance requirements. Complex infrastructure. Exploding demand. Tighter budgets.
1 Why should monitoring and measuring be used when trying to improve services?
1 Why should monitoring and measuring be used when trying to improve services? a) To validate, direct, justify and intervene b) To validate, measure, monitor and change c) To validate, plan, act and improve
Free ITIL v.3. Foundation. Exam Sample Paper 3. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass
Free ITIL v.3. Foundation Exam Sample Paper 3 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1 A Service Level Package
Cracking the Code on Software License Management
Cracking the Code on Software License Management Overview of IT Asset Management Integration Integration of the physical, financial, and contractual attributes of IT assets Enables the delivery of timely
HP Asset Manager. Software version: 5.20. Asset Tracking Solution
HP Asset Manager Software version: 5.20 Asset Tracking Solution Document Release Date: 01 October 2009 Software Release Date: October 2009 Legal Notices Copyright Notices Copyright 1994-2009 Hewlett-Packard
IT Asset Management Best Practices Using RFID. Stephen Schwartz
IT Asset Management Best Practices Using RFID Stephen Schwartz 1 Agenda IAITAM Functional Areas ITAM Best Practice Areas for RFID Asset Life Cycle Process Understanding Your Policies & Processes Suggested
White Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business.
White Paper: AlfaPeople ITSM 2013 This whitepaper discusses how ITIL 3.0 can benefit your business. Executive Summary Imagine trying to run a manufacturing business without a comprehensive and detailed
White Paper November 2006. BMC Best Practice Process Flows for Asset Management and ITIL Configuration Management
White Paper November 2006 BMC Best Practice Process Flows for Asset and ITIL Configuration Copyright 2006 BMC Software, Inc. All rights reserved. BMC, the BMC logo, all other BMC product or service names,
W H I T E P A P E R M a n a g i n g t h e I T S e r v i c e Lifecycle: The HP Approach
W H I T E P A P E R M a n a g i n g t h e I T S e r v i c e Lifecycle: The HP Approach Sponsored by: HP Frederick W. Broussard October 2008 EXECUTIVE SUMMARY Global Headquarters: 5 Speen Street Framingham,
ICTEC. IT Services Issues 3.4.2008. HELSINKI UNIVERSITY OF TECHNOLOGY 2007 Kari Hiekkanen
ICTEC IT Services Issues 3.4.2008 IT Services? IT Services include (for example) Consulting, IT Strategy, IT Architecture, Process, Software Software development, deployment, maintenance, operation, Custom
How To Compare Itil To Togaf
ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service
What s New With HP Service Manager and Universal CMDB December 18, 2014
What s New With HP Service Manager and Universal CMDB December 18, 2014 Copyright 2014 Vivit Worldwide Copyright 2014 Vivit Worldwide Brought to you by Copyright 2014 Vivit Worldwide Hosted by Laura Walker
Service Asset & Configuration Management PinkVERIFY
-11-G-001 General Criteria Does the tool use ITIL 2011 Edition process terms and align to ITIL 2011 Edition workflows and process integrations? -11-G-002 Does the tool have security controls in place to
agility made possible
SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate
IIA Super Conference
www.pwc.com IIA Super Conference Software Asset Management (SAM) Internal Audits Agenda Introduction Software Asset Management (SAM) overview Potential Internal Audit Approach Example Risk Areas Summary
CA Technologies saves $23 million through greater control of global IT assets
CUSTOMER SUCCESS STORY AUGUST 2015 CA Technologies saves $23 million through greater control of global IT assets CLIENT PROFILE Industry: Technology Company: CA Technologies Employees: 11,500 Revenue:
Unlock the code IT Asset Management
HP Software: Apps meet Ops 2015 Unlock the code IT Asset Management Luc Landuyt/ April 2 nd, 2015 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to
Awell-designed configuration management
Designing a CMDB that also functions as an asset management repository requires broader definitions of the configuration items included in a traditional CMDB. Follow these s to successfully scope and manage
HP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Processes and Best Practices Guide
HP Service Manager Software Version: 9.34 For the supported Windows and UNIX operating systems Processes and Best Practices Guide Document Release Date: July 2014 Software Release Date: July 2014 Legal
Roles & Grades Rate Cards and Applicable SFIA Skills
Roles & s Rate Cards and Applicable Consultant Day Rate Card Consultant Day Rate Lead 900.00 Senior 800.00 Junior 0.00 CLAS Consultant and Competencies Lead CLAS Consultant Lead CLAS Consultant IT Governance
IBM Tivoli Asset Management for IT
Cost-effectively manage the entire life cycle of your IT assets IBM Highlights Help control the costs of IT assets with a single product installation that tracks and manages hardware, software and related
Managing the Challenges of Cloud Management November 7, 2013
Copyright 2013 Vivit Worldwide Managing the Challenges of Cloud Management November 7, 2013 Brought to you by Copyright 2013 Vivit Worldwide Hosted by Mihai Grigorescu Vivit Chapter Leader South Africa
IBM Maximo Asset Management for IT
Cost-effectively manage the entire life cycle of your IT assets IBM Highlights Help control the costs and financial impact of IT assets with a single solution that tracks and manages your hardware, software
HP Customer Support. Remote Server Management. an Outtasking Solution Outline
HP Customer Support Remote Server Management an Outtasking Solution Outline Andreas Meinert Support Solution Architect DataCenter Solution Services, HP Germany 2004 Hewlett-Packard Development Company,
The ITIL v.3. Foundation Examination
The ITIL v.3. Foundation Examination ITIL v. 3 Foundation Examination: Sample Paper 4, version 3.0 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions.
Software Asset Management on System z
Software Asset Management on System z Mike Zelle Tivoli WW IT Asset Management Marketing SAM in SHARE Project Manager mzelle@us.ibm.com Agenda Why Software Asset Management (SAM) The Discipline of Software
ITIL. Lifecycle. www.alctraining.com.my. ITIL Intermediate: Continual Service Improvement. Service Strategy. Service Design. Service Transition
Take your ITIL skills to the next level ITIL Lifecycle ITIL Intermediate: Part of the complete ITIL Education Program Advance your career Add value to your organisation Gain credits towards ITIL Expert
Benefits to the Quality Management System in implementing an IT Service Management Standard ISO/IEC 20000-1
Benefits to the Quality System in implementing an IT Standard ISO/IEC 20000-1 Presentation to: ASQ North Jersey September 15, 2010 Subrata Guha Director IT s UL DQS Inc. A New Global Alliance for Systems
The End of a Cost Centre - Transform Enterprise Printing into Competitive Advantage
The End of a Cost Centre - Transform Enterprise Printing into Competitive Advantage Xerox Event, Riyadh, 14 May 2012 Tobias Kleu Research Manager Imaging and Hardcopy Peripherals, Print Services & Document
WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101
WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 Prepared by: Phillip Bailey, Service Management Consultant Steve Ingall, Head of Service Management Consultancy 60 Lombard Street London EC3V 9EA
HP Change Configuration and Release Management (CCRM) Solution
HP Change Configuration and Release Management (CCRM) Solution HP Service Manager, HP Release Control, and HP Universal CMDB For the Windows Operating System Software Version: 9.30 Concept Guide Document
The IT Infrastructure Library (ITIL)
IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.
How To Manage It Asset Management On Peoplesoft.Com
PEOPLESOFT IT ASSET MANAGEMENT KEY BENEFITS Streamline the IT Asset Lifecycle Ensure IT and Corporate Compliance Enterprise-Wide Integration Oracle s PeopleSoft IT Asset Management streamlines and automates
The ITIL Foundation Examination
The ITIL Foundation Examination Sample Paper A, version 4.1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have
Proven deployments across different Industry verticals; Being used by leading brands
What is SapphireIMS? Comprehensive IT Service Management Suite consisting of IT Service desk certified as per ITIL 3.0 (ITSM) IT Asset management (ITAM) Business Service Monitoring (BSM) IT Automation
Three simple steps to effective service catalog and request management
Three simple steps to effective service catalog and request management Prepare for cloud initiatives and get incremental ROI with self service catalog and request management Business white paper Executive
An ITIL Perspective for Storage Resource Management
An ITIL Perspective for Storage Resource Management BJ Klingenberg, IBM Greg Van Hise, IBM Abstract Providing an ITIL perspective to storage resource management supports the consistent integration of storage
ITIL's IT Service Lifecycle - The Five New Silos of IT
The workable, practical guide to Do IT Yourself Vol. 4.01 January 1, 2008 ITIL's IT Service Lifecycle - The Five New Silos of IT By Rick Lemieux In my last article I spoke about IT s evolution from its
Business Service Management and IT Cost Management
IBM Software Group Business Service Management and IT Cost Management Ron Elliott IT Consultant Tivoli Netcool Sales Enablement elliotro@us.ibm.com IBM Corporation Agenda Part I Business Service Management
Blend Approach of IT Service Management and PMBOK for Application Support Project
Blend Approach of IT Service and PMBOK for Application Support Project Introduction: This paper addresses the process area, phases and documentation to be done for Support Project using Project and ITSM
8 Tips for Winning the IT Asset Management Challenge START
Tips for Winning the IT Asset Management Challenge START A successful IT Asset Management (ITAM) program can help you lower your costs and increase your asset utilization. You benefit by avoiding unplanned
Simplify and Automate IT
Simplify and Automate IT The current state of IT INCIDENT SERVICE LEVEL DATA SERVICE REQUEST ASSET RELEASE CONFIGURATION GOVERNANCE AND COMPLIANCE EVENT AND IMPACT ENTERPRISE SCHEDULING DASHBOARDS CAPACITY
What s New for HP Service Anywhere & Service Manager September 15, 2015
What s New for HP Service Anywhere & Service Manager September 15, 2015 Copyright 2015 Vivit Worldwide Copyright 2015 Vivit Worldwide Brought to you by Copyright 2015 Vivit Worldwide Hosted by Laura Walker
IBM and the IT Infrastructure Library.
IBM Global Services September 2004 IBM and the IT Infrastructure Library. How IBM supports ITIL and provides ITIL-based capabilities and solutions Page No. 2 Contents ITIL Planning for Service 2 Executive
Understanding inventory, configuration and IT asset management
Understanding inventory, configuration and IT asset management Introduction...2 Defining inventory, configuration and IT asset management...2 Primary success enablers...3 Inventory management...4 Building
Simplify and Automate IT
Simplify and Automate IT Expectations have never been higher Reduce IT Costs 30% increase in staff efficiency Reduce support costs by 25% Improve Quality of Service Reduce downtime by 75% 70% faster MTTR
The Importance of Software Management: How Rationalizing Assets Creates Real Business Benefits
The Importance of Software Management: How Rationalizing Assets Creates Real Business Benefits IT As a Strategic Business Driver As the world has become more connected and employee and customer demands
The Future of Best Practices in IT Service Management - ITIL Version 3 Explained
The Future of Best Practices in IT Service Management - ITIL Version 3 Explained Reg Harbeck CA Monday, August 13, 2007 Session 1455 ITIL V3: The Processes Governance Processes: Service Measurement Service
IT Service Management
IT Service Management VNUG Conference 2013-09-04 Anders Stenmark Business Critical Consultant, HP Agenda Introduction Reliable service delivery ITSM ITSM Assessments 2 Introduction Anders Stenmark Business
IBM Service Management solutions White paper. IBM Service Management and MRO Software Maximo synergies, convergence and roadmap.
White paper IBM Service Management and MRO Software Maximo synergies, convergence and roadmap. December 2006 Page 2 Contents 2 Executive summary 5 Converging industry-proven platforms and processes 9 Directions
1. Which of the following best means Combination of Internal & External Sourcing? 3. Which of the following CANNOT be stored and managed by a tool?
ITIL PRACTICE PAPER 1. Which of the following best means Combination of Internal & External Sourcing? A. Internal Sourcing-. B. External Sourcing C. Co-Sourcing D. Managed Services 2. Major Incidents require?
Maximo ITSM Product Suite. Francois Marais
Maximo ITSM Product Suite Francois Marais What do we mean by Maximo Service & IT Asset Management (ITSM)? MAXIMO and TIVOLI Traditional Maximo Service desk (ITSM) NOW! Tivoli Service Request Manager TSRM
Managing IT Using the Summit Platform
White Paper Managing IT Using the Summit Platform SUMMUS Software 1 Introduction Midsize and enterprise organizations worldwide are faced with increasingly tough challenges. Many are asking their IT organizations
Service Portfolio Management PinkVERIFY
-11-G-001 General Criteria Does the tool use ITIL 2011 Edition process terms and align to ITIL 2011 Edition workflows and process integrations? -11-G-002 Does the tool have security controls in place to
Agenda. What is Service Level Agreement (SLA)? Why using ONE tool for SLA management? What s New on the Market? Oblicore Guarantee.
SLA Management Agenda What is Service Level Agreement (SLA)? Why using ONE tool for SLA management? What s New on the Market? Oblicore Guarantee Overview Architecture Why Sytel Reply What s Next 2 Definition
ITIL Service Lifecycle Stream
ITIL Lifecycle Stream Syllabus at a Glance Strategy Design Transition Operation Continual Improvement Introduction to service strategy Introduction to service design Introduction to service transition
Free ITIL v.3. Foundation. Exam Sample Paper 1. You have 1 hour to complete all 40 Questions. You must get 26 or more correct to pass
Free ITIL v.3. Foundation Exam Sample Paper 1 You have 1 hour to complete all 40 Questions You must get 26 or more correct to pass Compliments of Advance ITSM www.advanceitsm.com 1. What is the main reason
The CMDB: The Brain Behind IT Business Value
Thought Leadership white paper The CMDB: The Brain Behind IT Business Value By Gerry Roy, Director of Solutions Management for BMC Atrium and BMC Service Support, BMC Software TABLE OF CONTENTS Executive
CA Oblicore Guarantee for Managed Service Providers
PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate
IT & Asset Management Training Workshops
IT & Asset Management Training Workshops Contents Workshop Objectives... 3 &... 3 Workshop Timeframes... 3 Workshop 1: Altiris Fundamentals... 4 Workshop 2: Asset Management... 5 Workshop 3: Contract Management...
AM chargeback/ TCO reporting for business services
AM chargeback/ TCO reporting for business services Mike Grainge, AM Product Manager Mark Bradley, Product Marketing Manager #HPDiscover-CMS Copyright 2015 Hewlett-Packard Development Company, L.P. The
What s new in AM 9.30 Accelerating business outcomes
What s new in AM 9.30 Accelerating business outcomes AGENDA HP Asset Manager overview Relevant Trends and Improvements What s new in AM 9.30 ASSET MANAGER AND HP SOFTWARE PORTFOLIO Industry s most comprehensive
EXIN IT Service Management Foundation based on ISO/IEC 20000
Sample Exam EXIN IT Service Management Foundation Edition October 2013 Copyright 2013 EXIN All rights reserved. No part of this publication may be published, reproduced, copied or stored in a data processing
Release & Deployment Management
1. Does the tool facilitate the management of the full lifecycle of Release and Deployment Management? For example, planning, building, testing, quality assurance, scheduling and deployment? Comments:
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
ITIL Foundation mock exam 1 1. The Process Owner is responsible for which of the following? 1. Documenting the process 2. Defining process Key Performance Indicators (KPI) 3. Improve the process 4. Perform
PEOPLESOFT IT ASSET MANAGEMENT
PEOPLESOFT IT ASSET MANAGEMENT K E Y B E N E F I T S Streamline the IT Asset Lifecycle Ensure IT and Corporate Compliance Enterprise-Wide Integration P E O P L E S O F T F I N A N C I A L M A N A G E M
Discovering what you have is key to effective Configuration Management. Michel Delran michel.delran@foxit.net
Discovering what you have is key to effective Configuration Michel Delran michel.delran@foxit.net Michel Delran April 2007 Agenda Configuration Definition Things to consider Objectives of the Virtual CMDB
Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER
Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER CONTENTS ADAPTING TO THE CONSTANTLY CHANGING ENVIRONMENT....................... 1 THE FOUR KEY BENEFITS OF AUTOMATION..................................
Managed Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services
Managed Desktop Services End-user workplace management solutions for your distributed-client computing environment HP Services Managing your distributed-client computing environment If your IT organization
Moving beyond Virtualization as you make your Cloud journey. David Angradi
Moving beyond Virtualization as you make your Cloud journey David Angradi Today, there is a six (6) week SLA for VM provisioning it s easy to provision a VM, the other elements change storage, network
The Role of Tools in IT Infrastructure Outsourcing
2007 AN EVEREST RESEARCH INSTITUTE WHITEPAPER The Role of Tools in IT Infrastructure Outsourcing How Investments in Tools Can Create Competitive Advantage Ross Tisnovsky, VP Research Soumit Banerjee, Research
Service Catalogue. 0984v1
0984v1 Service Catalogue Table of Contents Service Desk...3 Desktop Services...4 Wintel Services...5 Enterprise Services...6 Network Services...7 IMAC s (Install, Move, Addition and Change Services)...8
1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects
1 What does the 'Service V model' represent? a) A strategy for the successful completion of all service management projects b) The path to Service Delivery and Service Support for efficient and effective
Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits
Summit Platform The Summit Platform provides IT organizations a comprehensive, integrated IT management solution that combines IT service management, IT asset management, availability management, and project
Software Asset Management: Risk and Reward. March 2015
Software Asset Management: Risk and Reward March 2015 Agenda What Are the Risks Direct Risks Indirect Risks Future Risks How to Assess the Risks Maturity Frameworks Compliance Assessments Mitigating the
APPENDIX 2A.1 TO SCHEDULE 2A Revision 1
ATTACHMENT E APPENDIX 2A.1 TO SCHEDULE 2A Revision 1 IT SERVICE MANAGEMENT AND LIFE CYCLE MANAGEMENT TOOLS for COUNTY This is Appendix 2A.1 (IT Service Management and Life Cycle Services Tools) to the
Advanced Configuration Management with HP UCMDB Configuration Manager & UCMDB Browser
March 4, 2014 Advanced Configuration Management with HP UCMDB Configuration Manager & UCMDB Browser Copyright 2014 Vivit Worldwide Brought to you by Copyright 2014 Vivit Worldwide Hosted by Mark Laird
Introduction to ITIL for Project Managers
CSC NORTH AMERICAN PUBLIC SECTOR Introduction to ITIL for Project Managers May Chantilly Luncheon Linda Budiman, PMP ITILv2 & ITILv3 Process Architect ITIL Service Manager, CobiT certified 5/13/2008 8:08:45
Software Asset Management. The challenge
Software Asset Management The challenge The Challenge Incidents of software audits are on the rise: Gartner survey of 228 procurement and ITAM professionals in September 2011, 65% indicated at least one
Dynamic Service Desk. Unified IT Management. Solution Overview
I T S E R V I C E + I T A S S E T M A N A G E M E N T INFRASTRUCTURE MANAGEMENT Dynamic Service Desk Unified IT Management Achieving business and IT alignment requires having insight into hardware and
Address IT costs and streamline operations with IBM service request and asset management solutions.
Service management solutions To support your IT objectives Address IT costs and streamline operations with IBM service request and asset management solutions. Highlights Help service desk technicians become
Managing Business Processes
Managing Business Processes with OpenText BPM Waldemar Kot Solutions Consultant 12.10.2012 Copyright Open Text Corporation. All rights reserved. Business Processes are Critical 2 Without BPM - Problems
Page 1 of 8. Any change, which meets the following criteria, will be managed using IM/IT Change Management Process.
Page 1 of 8 1. Introduction This policy describes the Authority s Information Management/Information Technology (IM/IT) change management procedures. IM/IT manages changes to applications, infrastructure
WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware.
WHITE PAPER By Tony Thomas Senior Network Engineer and Product Manager Numara TM Software Inc. ADAPTING TO THE CONSTANTLY CHANGING IT ENVIRONMENT The challenge in controlling the corporate IT infrastructure
The ITIL v.3 Foundation Examination
The ITIL v.3 Foundation Examination ITIL v. 3 Foundation Examination: Sample Paper B, version 3.1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. There are no trick questions.
ITIL Foundation. 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals. Language(s): Corporate Short Course
ITIL Foundation Length: Location: Language(s): Audience(s): Level: Vendor: Type: Delivery Method: 5 Days 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals Beginner ITIL Corporate
San Francisco Chapter. Cassius Downs Network Edge LLC
Cassius Downs Network Edge LLC ITIL History ITIL Books V3 Objectives Business Benefits of V3 V3 Changes Training & Certification V2 or V3? Summary 2 The 12 Rules 1. EXERCISE Rule #1: Exercise boosts brain
SOFTWARE LICENCE MANAGEMENT
SOFTWARE LICENCE MANAGEMENT MANAGING SOFTWARE COMPLIANCE AND COSTS DOESNʼT HAVE TO BE DIFFICULT Software Lifecycle Services from Computacenter Managing software compliance and costs doesnʼt have to be
Asset management guidelines
Asset management guidelines 1 IT asset management (ITAM) overview Objective Provide a single, integrated view of agency assets in order to allow agencies to identify the asset location and assess the potential
TRACK BEYOND THE RACK MANAGING IT ASSETS ACROSS THE ENTERPRISE
TRACK BEYOND THE RACK ITAM Track Beyond the Rack The current buzz around ITAM (IT Asset Management) has solely focused on assets residing in the data center. However ITAM is more then servers and racks.
Aligning IT with Business Needs (Why Right-sourcing works)
Aligning IT with Business Needs (Why Right-sourcing works) Mike Ryan Aligning IT with Business Needs (Why Right-sourcing works) Mike Ryan Challanges running IT Keeping IT Running Value Costs Mastering
Complimentary Relationship Between ITIL and PMBOK
CSC NORTH AMERICAN PUBLIC SECTOR Complimentary Relationship Between ITIL and PMBOK August Chantilly Luncheon Linda Budiman, PMP ITIL Business Process Architect ITIL Service Manager, COBIT certified 8/20/2008
Service Support. 2005 Kasse Initiatives, LLC. ITIL Configuration Management - 1. version 2.0
Service Support Configuration Management ITIL Configuration Management - 1 Goals of Configuration Management The goals of Configuration Management are to: Account for all the IT assets and configurations
Contract management roles and responsibilities
Contract management roles and responsibilities This White Paper describes the formal arrangements for managing the relationship with the provider through a demand and supply organization. This is a governance