AURAPORTAL STRENGTHS... 3 MAGIC QUADRANT... 4 ESSENTIAL ELEMENTS OF AN ibpms... 5 DESCRIPTION OF THE ibpms ELEMENTS... 6

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1 18 March 2015 AuraPrtal Psitined at the TOP in the Visinaries Quadrant in New Gartner, Inc. Magic Quadrant fr Intelligent Business Prcess Management Suites 2015 Reprt Cmpany Prduct Versin AURA AuraPrtal Helium Cntent MARKET DEFINITION/DESCRIPTION AURAPORTAL STRENGTHS... 3 MAGIC QUADRANT... 4 ESSENTIAL ELEMENTS OF AN ibpms... 5 DESCRIPTION OF THE ibpms ELEMENTS... 6 INTELLIGENT MANAGEMENT SOFTWARE BPM Prcesses Intelligent Analysis Scial Mbile Clud

2 Magic Quadrant fr Intelligent Business Prcess Management Suites 2015 Reprt MARKET DEFINITION/DESCRIPTION Intelligent business prcess management suites cmpress the bservatin-t-actin-t-utcme cycle, and help business transfrmatin leaders, business prcess directrs and slutin architects establish a fluid capability t handle big change. This Magic Quadrant evaluates 15 ibpms vendrs. Descriptin The intelligent business prcess management suite (ibpms) market is the natural evlutin f the earlier BPMS market, adding mre emphasis n supprt fr greater system and human intelligence within business prcesses. Capabilities such as "what if" prcess simulatin, ptimizatin and the ability t gain insight int prcess perfrmance have been included in many BPMS fferings fr several years. ibpmss have added enhanced supprt fr human cllabratin, integratin with scial media, mbile access t prcesses, mre analytics and real-time decisin management. An ibpms rchestrates wrk t prduce business utcmes that g far beynd typical prcess efficiency and perfrmance measures. Fr Gartner's 2015 ibpms Magic Quadrant, Gartner analysts evaluated platfrms based n their ability t rchestrate increasingly cmplex wrk styles. Gartner sees this ability t address a wider variety f styles as increasingly imprtant, particularly in the cntext f digitalized prcesses which require greater insight int cntext, are executed at an increasingly rapid pace, and span the virtual and physical wrlds fr bth cntextual insight and wrk executin. Greater prcess insight manifests itself at tw levels: At the macr level, using n-demand analytics, such as critical path and wrklad vlume analysis, t drive imprvements in the prcess design, which is ften useful in cntinuus prcess imprvement and business transfrmatin effrts. At the micr level, using real-time analytics t drive imprvements in the executin f a particular prcess instance, which is useful in ways that g beynd traditinal business transfrmatin t the executin f digitalized prcesses. 2

3 Magic Quadrant fr Intelligent Business Prcess Management Suites 2015 Reprt AURAPORTAL STRENGTHS Accrding t Gartner AuraPrtal may be ne f the best-kept secrets in the ibpms market. Extract AuraPrtal, a.net-based ibpms, may be ne f the best-kept secrets in the ibpms market, largely because it chse t becme a strng player in smaller, emerging and less prcess-mature markets (mstly in Latin America, the Middle East and Eurpe). Althugh it is cnsidered a smaller player, it has prved its scalability in large implementatins (fr example, the Natinal Insurance Institute in Csta Rica has 2 millin active users). Strength 1 AuraPrtal has kept up with its traditin f intrducing sme f the latest prcess-managementrelated innvatins. Besides its distributed task cntrl (Dynamically Activated Divisins), it prvides rle- and needs-based access t specified parts f the prcess at executin time (Secure Rms). Further, it has integrated pririty and task scheduling. It makes use f a cntainerized apprach t cases, in which cntextual details can be exchanged between cases (even nes that have nt yet been defined). Finally, it has predictive analysis that can be based n frward chaining reasning and cntextual awareness. Strength 2 Accrding t ur reference checks, AuraPrtal's custmer satisfactin is cnsistently very high. Strength 3 Because f the mdular structure f AuraPrtal Helium, the ibpms is attractive t midsize rganizatins. Helium brings high-end capabilities t these rganizatins, while remaining capable f grwing with the maturity level f the rganizatin. 3

4 Magic Quadrant fr Intelligent Business Prcess Management Suites 2015 Reprt ESSENTIAL ELEMENTS OF AN ibpms An ibpms prvides a seamlessly integrated suite f capabilities. While sme prducts are mre tightly integrated than thers, ibpmss have all f the fllwing elements: Elements AuraPrtal Helium 1 Prcess Orchestratin Engine 2 Graphical Mdel-Driven Cmpsitin Envirnment 3 Cntent Interactin Envirnment 4 Human Interactins 5 On-Demand Analytics 6 Prcess Intelligence and Business Activity Mnitring (BAM) 7 Business Rule Prcessing 8 Cnnectivity 9 Management and Administratin 10 Registry/Repsitry Intelligent business prcess management suites cmpress the bservatin-t-actin-t-utcme cycle, and help business transfrmatin leaders, business prcess directrs and slutin architects establish a fluid capability t handle big change. 5

5 Magic Quadrant fr Intelligent Business Prcess Management Suites 2015 Reprt DESCRIPTION OF THE ibpms ELEMENTS Prcess Orchestratin Engine This crdinates the interactins f all types f actrs (peple, devices and cmputer systems) fr structured and unstructured flws, and als supprts case management and dynamic prcesses fr example, by having a rule-driven wrkflw that can include predetermined prcess snippets, but als supprt ad hc (unplanned r unstructured) prcess flws, and respnses t bth human- and system-initiated events. It manages shrt-term and lng-running prcesses; lgs changes t the state f the crdinated resurces; adjusts pririties and the rder f executin f prcess instances; terminates, updates r suspends in-flight prcesses; and schedules future wrk (prcesses and activities). Graphical Mdel-Driven Cmpsitin Envirnment This prvides authring/develpment tls and runtime supprt fr hetergeneus cmpsite applicatins. Prcess flw (and, ptinally, rules) must be explicit bjects in the mdels. This supprts user interface (UI) cmpsitin fr building prtlets, prtal pages, and rich-client and mbile UIs. This als cvers prcess mdel validatin, such as dmain checks, cmpletin checks and warnings n incnsistent patterns. Cntent Interactin Envirnment This capability natively manages r integrates with enterprise cntent management (ECM) tls t manage dcuments and (ptinally) ther types f cntent (such as graphical images, audi r vide). It creates, reads, rutes and updates cntent managed by third-party cntent repsitries. Human Interactins This supprts persnalized wrkbenches fr participants (based n factrs such as rle, preferences and access rights), and prvides interactive access t tasks, cntent and ther resurces. User experience can be tailred t rganizatin unit, rle, skills and/r the individual. There is Web and multichannel supprt with frms, prtlets and rich UIs, leveraging persnalizatin. There is als native r HTML5-based supprt fr ne r mre mbile devices, and cllabratin capabilities t help peple exchange data and ideas abut a prcess in a flexible, user-cntrlled manner. 6

6 Magic Quadrant fr Intelligent Business Prcess Management Suites 2015 Reprt On-Demand Analytics This prvides analytic services that run n request t help a persn, applicatin r device make an infrmed decisin. Prcess Simulatin and Optimizatin Services that imprve the business prcess mdel r hw it is being executed. This includes capabilities such as: A runtime prcess lgging facility t cllect prcess executin perfrmance histry Offline tls t simulate prcesses and imprve prcess design Visual testing and prcess heat maps Critical-path and value-chain analysis Gal-riented frmulas in prcess mdeling Prcess design tls that give explicit assistance t identify ptimal prcess design Dynamic runtime prcess simulatin (discrete and cntinuus) and animatin Business scenari descriptin, capture and persistence fr later reuse and cmparisn Predictive Analytics Services that use mathematical mdels and lgic t calculate likely future events r ther unknwn facts. This includes capabilities such as: Develpment-time integratin with external predictive analytics fr example, imprting a PMML mdel t run in the ibpms rule engine r as a scring service Interfaces frm ibpms cmpnents t invke internal r external analytic services at runtime Prcess Intelligence and Business Activity Mnitring (BAM) This prvides active analytics, which supplies instant, cntinuus feedback t drive the curse f wrk, t ensure that yu generate the desired utcme via prcess intelligence and BAM t facilitate: Cntinuus intelligence (including mnitring, alerting and maintaining cntext awareness). Mnitring metrics related t prcesses (interactins and resurces) crdinated by the tl's rchestratin engine. Interactive mnitring dashbards, detecting threats, pprtunities and ther anmalies, which raise alerts fr at-risk prcess instances and activities. Autmatic trigger respnses t threat and pprtunity situatins thrugh messages, service calls r ther interfaces. Ability t lg prcess and/r ther events int a prcess perfrmance warehuse/audit trail r event lg. Data intelligence BAM, including adapters t capture events frm utside f the ibpms prcess rchestratin engine. In additin, cntinuus analytics are required t display key perfrmance indicatrs (KPIs) and ther metrics n business dashbards, and t send alerts and trigger respnses. On-demand analytic capabilities (that is, services that run n request t help a persn, applicatin r device make an infrmed decisin), as well as ffline tls t simulate prcesses, and imprve prcess design and hw the prcess is executed. 7

7 Magic Quadrant fr Intelligent Business Prcess Management Suites 2015 Reprt Business Rule Prcessing Sftware-based reasning that infers lgical cnsequences frm a set f facts r axims. It manages and executes rules that represent business plicies. At a minimum, it must supprt frward chaining/deductive reasning. Cnnectivity There is supprt fr HTTP, REST, SOAP, WSDL and ODBC r JDBC, and usually the ability t cnnect t mainstream cmmercial ff-the-shelf (COTS) applicatins. Management and Administratin This includes: Cnfiguratin and Management This includes cnfiguring, deplying and administering the ibpms platfrm and applicatin artifacts, as well as versin cntrl in cnjunctin with the registry/repsitry, and security by applicatin, user, rle, grup, department and functin. Management and Mnitring This includes the capability t start, stp and manage the perfrmance f prcesses and their assciated cmpnents, as well as lg and manage audit trails. Registry/Repsitry This stres and manages prcess-related runtime and design time metadata and artifacts. There are reprting and query (brwse and search) capabilities, as well as versin cntrl (ften wrking in cnjunctin with administrative tls). A hlistic infrmatin mdel cvers all essential aspects f the prcess but is als extensible. There are security cntrls n the registry/repsitry. T supprt faster time t slutin and subsequent rapid changes t business prcesses, an ibpms uses a metadata- and mdeldriven apprach. A graphical business prcess and rule mdeling capability is used t mdel the behavir f the slutin. Sme ibpmss execute this mdel at runtime (they are interpretive), while thers generate cde that is cmpiled at develpment time (see "Systems f Differentiatin and Innvatin Require Different Types f Mdel-Driven Applicatin Platfrms"). Disclaimer: Gartner des nt endrse any vendr, prduct r service depicted in ur research publicatins, and des nt advise technlgy users t select nly thse vendrs with the highest ratings r ther designatin. Gartner research publicatins cnsist f the pinins f Gartner's research rganizatin and shuld nt be cnstrued as statements f fact. Gartner disclaims all warranties, expressed r implied, with respect t this research, including any warranties f merchantability r fitness fr a particular purpse. 8