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2 We are an IT solutions based company that prides itself on excellent customer service with a commitment to providing quality workmanship. By utilising a wealth of knowledge and experience we can provide complete IT solutions that are tailored to suit your needs. We offer strategic planning focusing not just on the day to day operations of your business but also mindful of its potential future growth and requirements. We proactively monitor and support your entire IT infrastructure 24 hours a day, 7 days a week, and adopt a zero tolerance approach to any security glitches and instabilities that reduces the risk of downtime caused by potential failures. We are experts in providing services which make life easier and more manageable for companies, and apply a corporate mentality that fits a small business budget. We specialise in the following industries: Accounting Real Estate Manufacturing Hospitality Mining Financial Planning Insurance Retail Medical Legal Having spent many years in the industry in various support and management roles including executive level, we have an understanding of the pressure and frustration experienced in the everyday corporate and business environment. We do not expect that everyone will share our passion for IT, but our professional and friendly team will understand your need for quality services. All members of staff are not only experienced and qualified in IT but are approachable and trustworthy. In 2012, Priority Networking joined forces with ASK Total Support Services to expand its core systems and establish a larger presence across Australia. We are one national team with resources in Perth, Adelaide, Melbourne, Sydney and Brisbane. WE GET IT RIGHT THE FIRST TIME!

3 MANAGED SERVICES - TOTAL IT MANAGEMENT With Total IT Management, we manage, maintain and support your entire IT infrastructure for a single monthly fee. This service includes documentation, basic support through to IT Management, Budgeting and Cost Control. We act as your IT department by supplying a team of IT specialists onsite ranging from Level 1 support to IT managers, according to your current project needs. With staff being onsite it ensures a rapid response and high level of customer service. We make sure to avoid systems crashes and compliances glitches. Your company can t afford downtime and that s why companies rely on us to manage their critical IT infrastructure. Our clients trust that our IT specialists will keep their technology running and compliant with ever-changing regulations. WHAT WE DO Manage and monitor desktops, servers and networks Maintain virus, spam and spyware/malware protection software (security) Specialised support with Microsoft and many industry specific software Back up infrastructure Install and manage firewalls Provide anywhere access to your Provide staff onsite to minimise remote support Provide 24/7/365 customer support Provide a cost control and budgeting service General IT management Many of the services included in Total IT Management are available a la carte. We ll work closely with you to make sure your particular needs are met. Our managed service clients also receive the benefits of our monitoring system as specified under the proactive maintenance section.

4 PROACTIVE MAINTENANCE - SILVER, GOLD & PLATINUM GUARDIAN ANGEL Our proactive maintenance program Guardian Angel - provide monthly, six monthly or annual options, where by purchasing prepaid hours you receive a substantially discounted rate. As part of this service we install our monitoring agent and proactively monitor all devices within your IT environment to ensure key services are running and up to date including: Backup infrastructure such as offsite backups Windows system status and updates Anti-Virus protection Firewall maintenance and intrusion protection Hardware and Software monitoring including:» services» Database services» File and Print services» Application services PROFESSIONAL SERVICES - ON DEMAND IT For customers who require reactive hourly support, we offer our On Demand IT services. Our On Demand IT services provide you with a skilled, experienced Network Engineer at reasonable rates. From planned projects to emergency support to vacation coverage, we can help you address your intermittent IT support needs as required, On Demand. Priority Networking A company that prides itself on excellent customer service. With many years of experience in providing a complete IT solution utilising a wealth of internal knowledge.

5 Approved Partner Virtual Desktop With the use of Citrix technology we provide cloud based desktop and/or application hosting either on your premises or in our datacentres. We lower your costs, IT overheads and risks by hosting your core infrastructure within our enterprise grade environment. Citrix is a solution that enables any Windows application to be virtualized, centralized, and managed from our datacentre and instantly delivered as a service to users anywhere on any device. In use by over 100 million users worldwide, Citrix delivers on the promise of proven application compatibility. Cloud File Storage Drop box is one of the world s leading cloud file storage platforms. Our company was one of the first official Drop box partners in Australia. Drop box offers a cost effective, highly secure and scalable solution. Small and large businesses use Drop box as either a complete or partial service to replace their local file server. With unlimited backup history and accessibility from multiple platforms such as PCs, tablets, smart phones and browsers, it offers a high level flexibility and protection. Office 365 We specialise in Office 365TM that offers both a Web-based and traditional on premise version of Microsoft's Office suite, delivered to users through the cloud and include Exchange for , SharePoint for collaboration, Lync for unified communications, and a suite of Office Web Apps. Online Backup With data centres in Perth, Melbourne and Sydney we provide a cost effective, secure and enterprise level backup solution. Backups are then stored off site with a corporate rotate schedule to ensure maximum security and restoration points. We have teamed up with leading suppliers such as Avaya, IPFX, Fortinet and LifeSize to offer phone and video conference solutions. We use the latest technology such as VoIP and Presence, which will not only reduce your monthly telecommunication costs but dramatically increase your company productivity. SILVER PARTNER

6 MELBOURNE OFFICE: 70 Yarra Street Heidelberg VIC 3084 Postal Address: PO Box 2210 Ivanhoe East Ivanhoe VIC 3079 Phone: Fax: (03) Website: PERTH OFFICE: 49 Hay Street Subiaco WA 6008 Postal Address: PO Box 1311 West Perth WA 6872 Phone: Fax: (08) Website:

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