About Us. 2 Managed Services E: T: W: Our Mission. What We Do

Size: px
Start display at page:

Download "About Us. 2 Managed Services E: sales@ironcovesolutions.com T: +310.823.2047 W: www.ironcovesolutions.com. Our Mission. What We Do"

Transcription

1 MANAGED SERVICES

2 About Us Iron Cove Solutions is a cloud-computing deployment provider offering industry-leading cloud services to SMB sized businesses. We are cloud consultants assisting in the assessment, deployment, training, and managed support for your cloud services. Iron Cove Solutions provides IT Support in not only Los Angeles but nationwide and abroad. We have completed over 500 customer cloud implementations and achieved with Microsoft their Cloud Accelerate and Portals and Collaboration Silver Competency status. Our IT Services are reliable, fast and tested. We value the customer as an extension of our family. We want customers to feel supported and get on with their business. They come to us for answers, not problems. Our Mission We are in the business of providing value and results. Anything less is not good enough. We become your trusted business partner, not only What We Do resolving your current IT issues and keeping your network structured, but we also strategically work with you to move your business forward with technology. 2 Managed Services E: T: W:

3 The Technology We Choose We represent the best of breed solutions. We test and run through the many cloud services available. Throughout this process, we work the vendor on all critical phases. These phases are Testing, Support of the Product, Cost Analysis, Business Intelligence and Adoption. Any product that Iron Cove Solutions uses and recommends, we test. All employees at Iron Cove use the service for their daily work environment. You would never recommend a restaurant if you haven t eaten at the location. We thoroughly put our providers to the test. Our Locations E: T: W: Managed Services 3

4 What We Do We don t push, but inform first and recommend second. Aligning business, people, technology. It s not just our tag line but the philosophy by which we operate. Technology should serve your business and users not the other way around. So how do you make that happen when you have a business to run? You contact us. Discover With the myriad of considerations. Do you really know which cloud is right for you? We perform a strategy session with key staff to discover your business processes, current solutions, technology budget, and challenges. Migration From our discovery process we visually map out your organization processes, opportunities, and pain points. Each process and solution is detailed in a step by step guide for implementation with expected results. Train Get trained in cloud technologies and gain the skills to grow your business with cloud hosting, application development, productivity, and collaboration tools. Support After Deployment and Migration, a critical piece is the level of support. We provide certified engineers who do not have hours, but months of actual hands on product knowledge. Its important to have time product knowledge more than just certification. 4 Managed Services E: T: W:

5 Our Managed Service We offer IT management, including IT support, IT solutions, and IT consulting to our clients based in LA as well as throughout the US. We are the chosen IT company for businesses looking to strategize and partner with an extraordinary technology team that understands the necessity of working pro-actively versus reactively for optimal growth, impact, and bottom line results. We look forward to meeting you! We ve been working with Patrick and his team at Iron Cove for a few years now through two products. Patrick...and the rest of the team at Iron Cove were proactive and responsive in our recent move to MS Exchange Online. I can t say enough good about them. We have worked with some less than stellar consultants in the past and were happy to find the knowledgeable, professional, and responsive atmosphere at Iron Cove. Director of IT E: T: W: Managed Services 5

6 Features Managed Service PROACTIVE BUDGET SUBSCRIPTION 24 x 7 SUPPORT Problem escalation & Remediation Desktop, Server, & Application configuration Network Assessment Remote Maintenance Support Off-Site Remote Server Maintenance On-Site Maintenance Support SECURITY Vulnerability Scanning Update/Publishing Software Spyware/malware/desktop agent (Intune) Solution Implementation/Recommendations TECHNICAL SUPPORT Remote Server Phone Support On-Site After Hours Support Remote After Hours Support Desktop Support Online Knowledge Base Online Ticketing Online customer Portal 4 Hour Response Time SLA Support multiple locations Vendor management Centralized Software Deployment Mobile Phone 6 Managed Services E: T: W:

7 ADDITIONAL SERVICES BUDGET SUBSCRIPTION Technology Roadmap Process Short Notice Emergency Service Remote Project Labor On-Site Project Labor Off-site data back up Monthly reports Asset inventory management & reporting Full network assessment Virtual cio planning sessions Disaster recovery planning Hosted application server /solutions Next Step Contact us for your free initial consultation or E: T: W: Managed Services 7

8 Managed Service Packages Pay Per Incident This plan is designed with the small business owner in mind. Many small businesses can t afford a full time IT person but require from time to time a technical resource. Need help setting up a new printer for all the desktops? We got that covered! Budget Our Budget package is ideal for a firm which has 19 employees and under. Its a great package for IT Desktop Support for all users, provides endpoint protection for all, reporting and maintenance of all desktops. This peace-of-mind plan is excellent for the small business. You can focus on moving your business forward. Subscription Eliminate costly downtime by detecting and resolving IT issues before they bring down your systems. With 24x7 monitoring and maintenance, most typical workstation issues can be prevented. Focus on your business, not your IT. One-Time Value Bundle Business Hours Business Hours Business and After Hours Office Help IT Planning IT and CIO Planning Cloud Support Cloud Support Cloud Support Optional Weekend Support Optional Weekend Support Weekend Support Perfect for the company that is just getting started or the established company getting ready for growth. Budget Rates DO NOT EXPIRE, no contract term. Packages must be purchased in one payment format. Requires a 12-month contract. First and last month of the term will be charged on the start of the support. $152/hour Discount Rate/Paid in Advance FIXED to your Needs! Budget and Subscription plans come with Microsoft Windows Intune 8 Managed Services E: T: W:

9 Hosting Options for Managed Service Item Name Description 1 24 Hour Support Nobody ever runs into problems at a convenient time. We are here to provide you with our highest quality of service when you need us most. 2 Disaster Recovery Sometimes a hard drive crash can mean the end. With disaster recovery we have got you covered. Never lose any of your hard work again. 3 Vendor Management We will make sure you are getting the best service from the best in the business. We test all products before we recommend them and make sure you get exactly what you pay for. 4 Mobile Phone Support Smart phones have changed the way we work. Many problems you may run into don t have anything to do with your computer at all. We offer mobile phone support so you can work on the go. 5 Asset Inventory Mgmt Track, manage and automate controls with asset and inventory management solutions. E: T: W: Managed Services 9

10 Our Service Definitions Item Name Description Managed Desktops Increase productivity and keep your employees problem free and with our remote help-desk services. Focus on growing your business instead of reactive troubleshooting and out of control budgets. Managed Network Create a stable network environment with 24x7 server alerts monitoring and remediation. We proactively monitor your environment to keep your system s up and running. From monitoring to full server administration and reporting. Business Disaster Recovery Be covered when the unexpected happens. Features ultra- fast backups, recovery in minutes, 100% reliable recovery, and an easy-to- use console. All this, and it s now more affordable than ever. Spam and Virus Protection Industry leading Spam and virus protection which is getting updated constantly. Web Filtering The ability to protect your network from viruses, malware, spyware and other harmful content by blocking the sites that may make your network vulnerable. Mobile Support Many of the services we provide are also available on your smart phones. This new technology acts just like a computer so we cover it just like a computer. Monitoring Maximizing efficiency by monitoring and reporting web activity. Know where your time was spent and where you need to make changes. 10 Managed Services E: T: W:

11 Managed Support Escalation Path Support Tier Tier 1 Tier 2 Tier 3 Description All Support incidents begin in Tier 1, where the initial trouble ticket is created, the issue is identified and clearly documented, and basic hardware/software troubleshooting is initiated. All Support incidents that cannot be resolved with Tier 1 Support are escalated to Tier 2, where more complex support on hardware/software issues can be provided by more experienced Engineers. Support Incidents that cannot be resolved by Tier 2 Support are escalated to Tier 3, where support is provided by the most qualified and experienced Engineers who have the ability to collaborate with 3rd Party (Vendor) Support Engineers to resolve the most complex issues. Managed Response and Resolutions Times Trouble Priority Response time Escalation Service Not Available 1 Within 1 Hour and ASAP 2 Hours and ASAP (All Users and Functions Available) Significant degradation of service. 2 Within 2 Hours and ASAP 8 Hours (large # of Users or business critical) Limited degradation 3 Within 8 Hour ASAP 48 Hours (one user affected) E: T: W: Managed Services 11

12 Timetable Typical Engagement Managed Support This is a typical time line of a Managed Deployment. The timeline represents the hours needed for such a typical engagement. Time is estimated and depends on size of the business engagement. We ll take a look at your current technology set up, talk with you about your current needs and set a date to start your on-boarding process. Typical Timeline and Order Assessment Strategy Implementation Training Support STARTS IMMEDIATELY 12 Managed Services E: T: W:

13 Timetable Explanation Assessment Management team question and answer session. We use our 68-point of questionnaire. Strategy An Internal and External discussion outlining the considerations and steps which we believe need to be taken. Implementation An agreed and scheduled deployment. The key is to move like you have been moved. Installation which is invisible and has no impact to your business. Support Utilize our support group immediately. Reporting Its important to understand and know how your network has improved. Our custom reports and tools provide insight into action. Peace Of Mind Concentrate on your business! E: T: W: Managed Services 13

14

Proactive. Professional. IT Support and Remote Network Monitoring.

Proactive. Professional. IT Support and Remote Network Monitoring. Proactive. Professional. IT Support and Remote Network Monitoring. Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled

More information

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE

More information

MANAGED IT SERVICES. You take care of your business. We will take care of your IT.

MANAGED IT SERVICES. You take care of your business. We will take care of your IT. MANAGED IT SERVICES You take care of your business. We will take care of your IT. WHY RJ YOUNG IT SERVICES? Your Information Technology (IT) network is critical to your business, and while IT is not your

More information

Managing Enterprise Devices and Apps using System Center Configuration Manager

Managing Enterprise Devices and Apps using System Center Configuration Manager Course 20696B: Managing Enterprise Devices and Apps using System Center Configuration Manager Course Details Course Outline Module 1: Managing Desktops and Devices in the Enterprise This module explains

More information

Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation.

Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. Introduction Chris Senior Network Engineer Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. And if things go too wrong for too long then

More information

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. PREMIER SUPPORT

More information

INNOVATE. MSP Services Overview SVEN RADEMACHER THROUGH MOTIVATION

INNOVATE. MSP Services Overview SVEN RADEMACHER THROUGH MOTIVATION INNOVATE THROUGH MOTIVATION MSP Services Overview SVEN RADEMACHER Agenda About us IT Challenges Our Approach Our Services Next Steps About Us SEAFAIR IT SOLUTIONS Pre-eminent Managed Service Provider Provide

More information

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for END USER SERVICES

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for <DIR CUSTOMER> END USER SERVICES Appendix D to DIR Contract No. DIR-SDD-2102 SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for END USER SERVICES TABLE OF CONTENTS 1. Introduction... 3 2. Term of SOW...

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

Call us today 1300 724 599. Managed IT Services. Proactive, flexible and affordable

Call us today 1300 724 599. Managed IT Services. Proactive, flexible and affordable Call us today 1300 724 599 Managed IT Services Proactive, flexible and affordable We believe technology is at its best when it s invisible. When you can focus on the task you are achieving, not the technology

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

Managed IT Solutions. More Reliable Networks Are Our Business

Managed IT Solutions. More Reliable Networks Are Our Business Managed IT Solutions Logo Managed IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888 B 973-233-1887

More information

Proactive IT Solutions More Reliable Networks Are Our Business

Proactive IT Solutions More Reliable Networks Are Our Business Proactive IT Solutions Logo Proactive IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888 B 973-233-1887

More information

Service. Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability

Service. Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability Service Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability Products As your information systems grow more complex,

More information

Tier3 Remote Monitoring System. Peace of Mind for Less Than a Cup of Coffee a Day

Tier3 Remote Monitoring System. Peace of Mind for Less Than a Cup of Coffee a Day Tier3 Remote Monitoring System Peace of Mind for Less Than a Cup of Coffee a Day What if You Could Turn Traditional IT Support On Its Head? Know about problems before they cause costly outages Become proactive

More information

you productivity! Providing Overview Support-I.T. Features On demand, caring & committed support! 24/7/365 committed help desk services to support

you productivity! Providing Overview Support-I.T. Features On demand, caring & committed support! 24/7/365 committed help desk services to support Providing 24/7/365 sample committed text help that desk maximizes services to support you productivity! your business! 24/7/365 committed help desk services to support your business! Overview Today the

More information

Important Facts. Small & Medium size businesses report an average of 50 hours lost productivity per employee per year due to IT related problems.

Important Facts. Small & Medium size businesses report an average of 50 hours lost productivity per employee per year due to IT related problems. Your information systems are at the heart of your businesses daily operation. System down time costs businesses a significant amount of money each year. Most problems that cause down time can be prevented

More information

Microsoft Windows Intune: Cloud-based solution

Microsoft Windows Intune: Cloud-based solution Microsoft Windows Intune: Cloud-based solution So what exactly is Windows Intune? Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services and Windows 7. Windows

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

Complete Managed Services. Proposal for managed services for the City of Tontitown

Complete Managed Services. Proposal for managed services for the City of Tontitown Complete Managed Services Proposal for managed services for the City of Tontitown Complete Managed Services Components Windows Server 2008, Windows Server 2012 1. Proactive Maintenance of Server(s) Proactive

More information

Operationalize Policies. Take Action. Establish Policies. Opportunity to use same tools and practices from desktop management in server environment

Operationalize Policies. Take Action. Establish Policies. Opportunity to use same tools and practices from desktop management in server environment Microsoft IT Systems Strategy DATACENTER APPLICATIONS Process-Led, Model-Driven Unified and Virtualized USER-CENTRICITY ServiceEnabled Basic Standardize d Rationalized Dynamic Cost center Efficient cost

More information

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007 Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232

More information

One major business challenge is maintaining and improving the efficiency and effectiveness of a company s information technology. Wouldn t it be nice

One major business challenge is maintaining and improving the efficiency and effectiveness of a company s information technology. Wouldn t it be nice Contents Managed IT Services Life Cycle Why ProActive SM Outsource Your IT Function Professional Services How Does It Work? How Do You Benefit? Disaster Recovery/Back-up Business Partners ANALYZE MANAGE

More information

Managed Security Services SLA Document. Response and Resolution Times

Managed Security Services SLA Document. Response and Resolution Times Managed Security Services SLA Document Appendix A Response and Resolution Times The following table shows the targets of response and resolution times for each priority level: Trouble Priority Response

More information

Managed IT Services. Eliminating technology pains for small businesses

Managed IT Services. Eliminating technology pains for small businesses Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Remote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery

Remote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery 1 Introduction As businesses emerge from the difficult economic recession, they need to continue the low-cost and highproductivity practices that allowed them to successfully weather the storm. Specifically

More information

Supplemental IT Solutions: More Reliable Networks Are Our Business

Supplemental IT Solutions: More Reliable Networks Are Our Business Supplemental IT Solutions Logo Supplemental IT Solutions: More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888

More information

Request for Proposals (RFP) Managed Services, Help Desk and Engineering Support for Safer Foundation www.saferfoundation.org

Request for Proposals (RFP) Managed Services, Help Desk and Engineering Support for Safer Foundation www.saferfoundation.org Request for Proposals (RFP) Managed Services, Help Desk and Engineering Support for Safer Foundation www.saferfoundation.org IMPORTANT NOTICE All proposal question and inquiries must be sent by email to

More information

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead Maestro Managed from allows organisations large and small to forget about internal IT systems management and support and instead focus on key business activities. Reduce IT expenses and improve productivity

More information

Administration A. Superintendent. Technology Services Proposal. Board of Education Dr. Bruce Law Superintendent of Schools DATE: July 30 2015

Administration A. Superintendent. Technology Services Proposal. Board of Education Dr. Bruce Law Superintendent of Schools DATE: July 30 2015 Dr. Bruce Law Pamela Bylsma Tammy Prentiss Domenico Maniscalco Bill Eagan Superintendent Assistant Superintendent Assistant Superintendent Chief Human Chief Financial of Schools for Academics for Student

More information

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICES Nortech Remote management IT security Services provide around clock remote Management, real time

More information

Managed IT Services. Eliminating technology pains for small businesses

Managed IT Services. Eliminating technology pains for small businesses Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

Administering System Center Configuration Manager and Intune

Administering System Center Configuration Manager and Intune Course 20696C: Administering System Center Configuration Manager and Intune Course details Course Outline Module 1: Managing computers and mobile devices in the enterprise This module describes the features

More information

I.T. Assurance. Letting you do what you do best... run your business. www.sironasolutions.com 0161 850 1000

I.T. Assurance. Letting you do what you do best... run your business. www.sironasolutions.com 0161 850 1000 Letting you do what you do best... run your business www.sironasolutions.com 06 850 000 For years, IT companies and their clients have been working against each other. Something breaks, the IT company

More information

Backup & Disaster Recovery for Business

Backup & Disaster Recovery for Business Your complete guide to Online Backup and Disaster Recovery Backup & Disaster Recovery for Business 1 Doc V1.0 Jan 2014 Table of Contents 3 Hosted Desktop Backup and Disaster Recovery (DR) today 4 Different

More information

Company Overview. Enterprise Cloud Solutions

Company Overview. Enterprise Cloud Solutions 2016 Company Overview Enterprise Cloud Solutions ENTERPRISE CLOUD SOLUTIONS Unitas Global utilizes leading cloud technologies to optimize enterprise IT environments. By designing, deploying, and managing

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Discover the Advantage of Having Dyrand at the Controls

Discover the Advantage of Having Dyrand at the Controls Discover the Advantage of Having Dyrand at the Controls Your Virtual IT Department shift Shift Your Focus From IT Concerns To Your Business For most small to mid-sized companies in Canada, an IT Department

More information

PC Proactive Solutions Technical View

PC Proactive Solutions Technical View PC Proactive Solutions Technical View PC Proactive Solutions Technicians View The following pages briefly describe our technicians view of our proactive management utility. Our software application is

More information

Managed Service Plans

Managed Service Plans Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely

More information

Service Catalog. it s Managed Plan Service Catalog

Service Catalog. it s Managed Plan Service Catalog Service Catalog it s Managed Plan Service Catalog 6/18/2012 Document Contents Contents Document Contents... 2 Overview... 3 Purpose... 3 Product Description... 3 Plan Overview... 3 Tracking... 3 What is

More information

The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301

The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301 The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301 mlongo@vitalvoiceanddata.com www.vitalvoiceanddata.com Table of Contents Proprietary Notice & Non-Disclosure

More information

Request for Proposal Outsourced IT & Managed Services

Request for Proposal Outsourced IT & Managed Services Request for Proposal Outsourced IT & Managed Services Issue Date: January 2, 2015 Submission Deadline: January 30, 2015 at 5:00 p.m. CST RFP Coordinator: Katie Kosseff, Operations Manager kkosseff@womenventure.org

More information

MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE. Exceed Best

MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE. Exceed Best MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE Avoid the capital investment required for maintaining and replacing your technology. Our Hardware as

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Managed IT Services. Eliminating technology pains for small businesses

Managed IT Services. Eliminating technology pains for small businesses Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

See all, manage all is the new mantra at the corporate workplace today.

See all, manage all is the new mantra at the corporate workplace today. See all, manage all is the new mantra at the corporate workplace today. 1) Do you want to schedule backups, software updates using just one consistent automation platform? 2) Do you want a product that

More information

ACCELERATING. Business Processes. through the use of:

ACCELERATING. Business Processes. through the use of: ACCELERATING Business Processes through the use of: Business Process Automation Document Management Imaging and Scanning Data Transformation Paper and eforms Processing Enterprise Faxing ERP Integration

More information

The 7 Really Important Questions About: MANAGED SERVICES

The 7 Really Important Questions About: MANAGED SERVICES The 7 Really Important Questions About: MANAGED SERVICES Many of our clients enjoy the peace of mind that is Be Structured s Managed Services Plan. Because when you value a well-maintained network and

More information

Remote Monitoring Management (RMM)

Remote Monitoring Management (RMM) MCLOUD PLAYBOOK YOUR GUIDE TO SOURCING CLOUD & IT SERVICES Remote Monitoring Management (RMM) WHERE RAINMAKERS THRIVE IM For more information and pricing, contact Cloud Management Services. In the U.S.and

More information

Managed IT Services. Eliminating technology pains for small businesses

Managed IT Services. Eliminating technology pains for small businesses Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Managed IT Secure Infrastructure Flexible Offerings Peace of Mind

Managed IT Secure Infrastructure Flexible Offerings Peace of Mind Managed IT Secure Infrastructure Flexible Offerings Peace of Mind Your Place or Ours Why Trust Your Network to SymQuest? SymQuest is an industry leader with a national reputation for service excellence

More information

We are an IT solutions based company that prides itself on excellent customer service with a commitment to providing quality workmanship.

We are an IT solutions based company that prides itself on excellent customer service with a commitment to providing quality workmanship. We are an IT solutions based company that prides itself on excellent customer service with a commitment to providing quality workmanship. By utilising a wealth of knowledge and experience we can provide

More information

The Outsourced IT Hiring Guide

The Outsourced IT Hiring Guide The Outsourced IT Hiring Guide 8 Steps to Help You Find Your Perfect Tech brought to you by 1) Maintenance vs. Issue Resolution Know the difference. With regularly scheduled maintenance, you ll experience

More information

17 Courtenay Park Newton Abbot TQ12 2HD Phone: 01626 360011 Email: info@mdgp.co.uk Web: http://www.mdgp.co.uk

17 Courtenay Park Newton Abbot TQ12 2HD Phone: 01626 360011 Email: info@mdgp.co.uk Web: http://www.mdgp.co.uk 17 Courtenay Park Newton Abbot TQ12 2HD Phone: 01626 360011 Email: info@mdgp.co.uk Web: http://www.mdgp.co.uk 1. Introduction Myriad Digital specialise in supplying professional IT support and other IT

More information

Information Technology Solutions

Information Technology Solutions Managed Services Information Technology Solutions A TBG Security Professional Services Offering LET TBG MANAGE YOUR INFRASTRUCTURE WITH CONFIDENCE: TBG S INTEGRATED IT AUTOMATION FRAMEWORK PROVIDES: Computer

More information

Dedicated IT Support. BEFORE You Need It. Save Time, Money and Headache.

Dedicated IT Support. BEFORE You Need It. Save Time, Money and Headache. Dedicated IT Support BEFORE You Need It Save Time, Money and Headache. Worry-Free Computing with edgecare Managed Services What is edgecare? edgecare is our comprehensive service that provides pro-active

More information

Course Outline. Managing Enterprise Devices and Apps using System Center Configuration ManagerCourse 20696B: 5 days Instructor Led

Course Outline. Managing Enterprise Devices and Apps using System Center Configuration ManagerCourse 20696B: 5 days Instructor Led Managing Enterprise Devices and Apps using System Center Configuration ManagerCourse 20696B: 5 days Instructor Led About this Course Get expert instruction and hands-on practice configuring and managing

More information

Providing a quality IT Support & Consultancy service in the South East

Providing a quality IT Support & Consultancy service in the South East Providing a quality IT Support & Consultancy service in the South East At M2 Computing, we provide flexible, affordable IT consultancy and systems support across the South East. With a proven track record

More information

Hybrid Cloud IT Management

Hybrid Cloud IT Management Academic Research Connected Campus & School Experiences Student Lifecycle & Success Management Teaching & Learning Hybrid Cloud IT Management 1 Table of Contents Introduction How it works 3 10 Benefits

More information

Course MS20696A Managing Enterprise Devices and Apps using System Center Configuration Manager

Course MS20696A Managing Enterprise Devices and Apps using System Center Configuration Manager 3 Riverchase Office Plaza Hoover, Alabama 35244 Phone: 205.989.4944 Fax: 855.317.2187 E-Mail: rwhitney@discoveritt.com Web: www.discoveritt.com Course MS20696A Managing Enterprise Devices and Apps using

More information

Microsoft Azure. DataSync. ModernBiz

Microsoft Azure. DataSync. ModernBiz Microsoft Azure DataSync ModernBiz Agenda ModernBiz: Your path to the Modern Business Microsoft Azure overview Key business solutions leveraging the cloud Back up your data Reduce unexpected downtime Host

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Managing Enterprise Devices and Apps using System Center Configuration Manager 20696B; 5 Days, Instructor-led

Managing Enterprise Devices and Apps using System Center Configuration Manager 20696B; 5 Days, Instructor-led Managing Enterprise Devices and Apps using System Center Configuration Manager 20696B; 5 Days, Instructor-led Course Description Get expert instruction and hands-on practice configuring and managing clients

More information

PRESIDIO MANAGED SERVICES OVERVIEW JULY 2013

PRESIDIO MANAGED SERVICES OVERVIEW JULY 2013 OVERVIEW JULY 2013 AGENDA Overview Capabilities Commitment OVERVIEW Capabilities Addressing today s IT challenges Our Capabilities and Approach Network Data Center Collaboration Security Workplace Service

More information

How to sell Online Backup

How to sell Online Backup How to sell Online Backup October 2013. The Trusted Channel Centric Marketplace AGENDA Getting Started Partner opportunity Target audience The solution: BackupAgent How to capitalize on this opportunity

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

20696 Managing Enterprise Devices and Apps using System Center Configuration Manager. Course Content. Course ID#: W Hours: 35

20696 Managing Enterprise Devices and Apps using System Center Configuration Manager. Course Content. Course ID#: W Hours: 35 Course Content Course Description: Get expert instruction and hands-on practice configuring and managing clients and devices using Microsoft System Center 2012 R2 Configuration, Windows Intune, and its

More information

THREE KEYS TO COST-EFFECTIVE SECURITY FOR YOUR SMALL BUSINESS

THREE KEYS TO COST-EFFECTIVE SECURITY FOR YOUR SMALL BUSINESS THREE KEYS TO COST-EFFECTIVE SECURITY FOR YOUR SMALL BUSINESS Learn more about Symantec security here OVERVIEW Data and communication protection isn t a problem limited to large enterprises. Small and

More information

Partner Sees Annual Cloud Sales Up 336 Percent, Total Sales Up 25%, with All In Cloud Strategy

Partner Sees Annual Cloud Sales Up 336 Percent, Total Sales Up 25%, with All In Cloud Strategy Partner Sees Annual Cloud Sales Up 336 Percent, Total Sales Up 25%, with All In Cloud Strategy Overview Partner: InfinIT Consulting Partner Website: www.infinitconsulting.com Partner Size: 15 employees

More information

Device Lifecycle Management

Device Lifecycle Management Device Lifecycle Management 1 (8) Table of Contents 1. Executive summary... 3 2. Today's challenges in adapting to lifecycle management... 3 3. How is Miradore different?... 5 4. Conclusion... 8 2 (8)

More information

The Seven Deadly ^Sins

The Seven Deadly ^Sins The Seven Deadly ^Sins Brian Killian President NorthPoint Technology Group 225 South Westmonte Drive, Suite 1170 Altamonte Springs, Florida 32714 bkillian@teamnorthpoint.com Agenda Discuss recurring problems

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Planning and Deploying System Center 2012 Configuration Manager 10748C; 3 days, Instructor-led

Planning and Deploying System Center 2012 Configuration Manager 10748C; 3 days, Instructor-led Planning and Deploying System Center 2012 Configuration Manager 10748C; 3 days, Instructor-led Course Description Get detailed instruction and hands-on practice planning and deploying Microsoft System

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Customized Cloud Solution

Customized Cloud Solution Customized Cloud Solution (Overall Cloud Performance Expectations) Last Updated: June 5, 2012 Prepared by: Polleo Systems, Inc. Notice of Confidentiality: The enclosed material is proprietary to Polleo

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

SAP Solution Brief SAP Technology SAP IT Infrastructure Management. Unify Infrastructure and Application Lifecycle Management

SAP Solution Brief SAP Technology SAP IT Infrastructure Management. Unify Infrastructure and Application Lifecycle Management SAP Brief SAP Technology SAP IT Infrastructure Management Objectives Unify Infrastructure and Application Lifecycle Management Supercharge your IT infrastructure Supercharge your IT infrastructure What

More information

Information Technology Solutions. Managed IT Services

Information Technology Solutions. Managed IT Services Managed IT Services System downtime, viruses, spyware, lost productivity; if these problems are impacting your business, it is time to make technology work for you. At ITS, we understand the importance

More information

AllianceIT Managed Services

AllianceIT Managed Services AllianceIT Managed Services confidence predictability productivity focus Uncertainty is a business killer. To be successful, companies have to know that their critical IT systems will be available on demand

More information

Course 10747: Administering System Center 2012 Configuration Manager

Course 10747: Administering System Center 2012 Configuration Manager Course 10747: Administering System Center 2012 Configuration Manager About this Course This course equips students with the skills they require to deploy and configure System Center 2012 R2 Operations

More information

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION

END-USER REMOTE SUPPORT AND HELPDESK SERVICES SERVICE DEFINITION END-USER REMOTE SUPPORT AND HELPDESK SERVICES Complete IT Support for Business Westgate IT End-User Remote Support and Helpdesk Services: Service Definition Service Name End-User Remote Support and Helpdesk

More information

Request for Proposal Technology Services Maintenance and Support

Request for Proposal Technology Services Maintenance and Support Request for Proposal Technology Services Maintenance and Support Maintenance and Support July 19, 2014 Celerity Educational Group is seeking an IT consulting firm to manage Maintenance of our Network Systems

More information

Greenlight. Managed Network. Managed Services. IT Support. Printer Support. Business VoIP. Cloud Solutions. Office Relocations.

Greenlight. Managed Network. Managed Services. IT Support. Printer Support. Business VoIP. Cloud Solutions. Office Relocations. Greenlight Technology Simplified IT Support Managed Network Managed Services Printer Support Mobile Device Management Business VoIP Cloud Solutions Office Relocations Exchange Server 2 Contents About Greenlight

More information

Managed Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043

Managed Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 Managed Services Agreement Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 SERVICE DESCRIPTIONS By purchasing these Services from Hilliard Office

More information

KASEYA CLOUD SOLUTION CATALOG 2016 Q1. UPDATED & EFFECTIVE AS OF: February 1, 2016. Kaseya Catalog - 1 - Kaseya Copyright 2016. All rights reserved.

KASEYA CLOUD SOLUTION CATALOG 2016 Q1. UPDATED & EFFECTIVE AS OF: February 1, 2016. Kaseya Catalog - 1 - Kaseya Copyright 2016. All rights reserved. KASEYA CLOUD SOLUTION CATALOG 2016 Q1 UPDATED & EFFECTIVE AS OF: February 1, 2016 Kaseya Catalog - 1 - Overview of the Kaseya Cloud Subscription Solutions The Kaseya Cloud solutions are designed to meet

More information

Get what s right for your business. Contact @lliance Technologies.

Get what s right for your business. Contact @lliance Technologies. Provisioning Looking for new technology? You need systems in line with your business goals. You also need those systems to interact seamlessly. We can help you get the right technology to the right place

More information

Office Technologies Managed Services Professional Services. SERVING OVER 18,000 CUSTOMERS IN THE NYC & TRI-STATE AREA tomorrowsoffice.

Office Technologies Managed Services Professional Services. SERVING OVER 18,000 CUSTOMERS IN THE NYC & TRI-STATE AREA tomorrowsoffice. Office Technologies Managed Services Professional Services Agenda What s Changed? Office Technologies Solutions Beyond Your MFP The New Atlantic Protecting Your Business What s Changed What s Changed?

More information

IBM Smartcloud Managed Backup

IBM Smartcloud Managed Backup IBM Smartcloud Managed Backup Service Definition 1 1. Summary 1.1 Service Description The IBM SmartCloud Managed Backup service provides public, private and hybrid cloudbased data protection solutions

More information

End-User Remote Support and Helpdesk Services

End-User Remote Support and Helpdesk Services End-User Remote Support and Helpdesk Services A single contact point for support needs G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Contacting the Service Desk... 3 Management Reports...

More information

Mobile Device Management

Mobile Device Management Mobile Device Management Complete remote management for company devices Corporate and personal mobile devices (commonly referred to as Bring Your Own Device, or BYOD) must be provisioned, configured, monitored,

More information

Sample Vulnerability Management Policy

Sample Vulnerability Management Policy Sample Internal Procedures and Policy Guidelines February 2015 Document Control Title: Document Control Number: 1.0.0 Initial Release: Last Updated: February 2015, Manager IT Security February 2015, Director

More information

FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE

FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE At Spirit, we realise that our customers are looking for choice, flexibility and value. That s why we have developed our special Fully

More information

Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts!

Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts! Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts! Project Leadership Associates, Inc. (PLA), the largest provider of business and technology consulting services,

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Introducing Connect365

Introducing Connect365 Connect365 Introducing Connect365 Managed Service The Connect365 Cloud A flexible, scalable and cost effective IT solution for business. Integrating our IT services with the Microsoft Office 365 platform

More information

Top 10 Information Technology Best Practices for the Architecture, Engineering, and Construction Industry

Top 10 Information Technology Best Practices for the Architecture, Engineering, and Construction Industry Top 10 Information Technology Best Practices for the Architecture, Engineering, and Construction Industry How can a business owner in the Architectural, Engineering, or Construction community improve their

More information

REMOTESTOR CLOUD BASED DATA REPLICATION

REMOTESTOR CLOUD BASED DATA REPLICATION REMOTESTOR CLOUD BASED DATA REPLICATION Service Overview Over-the-Wire Disk Based Backup and Replication Primary data backup across the WAN to centralized storage cloud 24/7 backup administration and management

More information