BT Versatility Managed Office

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1 BT Versatility Managed Office IT and Telephony Package for small business IT communications support Bringing it all together

2 Whatever your business, whatever your needs, BT Business can make your ICT infrastructure work harder for you simply. BT Versatility Managed Office It often seems only the big corporates can benefit from leading edge technology. But not any more. BT Business has teamed up with worldleading partners HP and Microsoft, to bring you small business packages that meet all your ICT needs for an amazingly competitive price. Our converged service BT Versatility Managed Office is suitable for five users upwards, and offers you all these valuable advantages: your telephone and IT systems combined, optimised and managed by one supplier high speed broadband internet access*, with wired and wireless connections lower call costs through IP telephony one central server and a wireless LAN (local area network) to help your staff work more flexibly; they re no longer tied to one desk internet and connections for all your employees, to enhance customer service the ability to track and secure your customer data a more professional image for your business finance that safeguards your cash flow no risk of being stuck with obsolete equipment the flexibility to expand when it suits you Powerful technology that s easy to use: BT Versatility Managed Office At BT Business, we offer three ICT starter packs based on the latest technology. They converge your telephony and IT systems in a single infrastructure, so you can be sure they ll work seamlessly together from day one. Whether you re starting a business, moving office, expanding or simply updating your equipment, our experts can guide you to the package that best meets your needs. You ll have the flexibility to add new services as your business expands. And if we can t find an off-the-shelf package to suit you, we ll tailor one at no extra cost. * broadband service required

3 Simple Medium Advanced Complete solution includes BT Versatility Telephony system with Broadband Module Plus, 1 Server, 5 PCs, Microsoft software, Installation and Configuration and 3 year discounted integrated support service** Suitable for Business with Entire System + Installation and Configuration Outright Price 5 users* Entry level and moderate growth plan 5 users* More sophisticated needs and bigger plan 5 users* Advanced needs and big ambitions 7,475 + VAT 9,450 + VAT 11,700 + VAT 3-year Finance per month VAT VAT VAT 3-year Discounted IT Support and Maintenance 151 / month 139 / month 148 / month Total Cost Per Month 398 / month 450 / month 532 / month Three year warranty and discounted, 24/7 IT support We not only provide the hardware and software, but will also install and configure your new network plus support it when it s up and running. As your business grows and becomes increasingly IT reliant, it's vital to have first class IT support. BT's UK-based IT Support Manager gives you 24/7 helpdesk support with 95% customer satisfaction (currently servicing 20,000 UK customers), together with an upgrade option (IT Site Manager) which gives virus and firewall protection, proactive network monitoring and fault management choice of service levels specifically designed to meet the needs and budgets of small businesses. You can also benefit from an extended three year warranty on your HP PCs (excluding Simple package). Connectivity BT Versatility BB Module IT Manager Co-ordinated Install and Set Up One Finance Integrated Support *we can tailor for between 2 and 100 users **minimum term 12 months

4 Why you need converged services from BT Companies with outdated telephony and IT systems struggle to meet their customers and employees increasing demands for easy access to data, support and product information. If, like many small businesses, you expect to grow, you ll need a solution that can be easily upgraded to support more lines and bandwidth, yet still offer good value for money. BT Versatility Managed Office meets all these needs with a simple converged solution that provides everything you need. It can be installed and running within days. And you can add extra options at any time, without shutting down the system. Powerful and versatile hardware and software Each BT Versatility Managed Office package includes a minimum of two lines and eight extensions with broadband module plus, five featurephones and PCs and a server from HP, the world s leading computer hardware manufacturer complemented by Microsoft Windows Small Business Server 2003 (SBS) software. It also includes a LAN switch and full installation, with three year discounted support. Microsoft SBS 2003 is an award winning advanced IT solution that helps you connect easily with your customers, be more productive and protects your data. Microsoft SBS lets you benefit from many of the features used by large companies via Exchange Server, internet connection, internal websites, remote access, support for mobile devices, file and printer sharing, backup and restore all in one easily managed, integrated solution.

5 BBV Calls Web Proactive Monitoring Technical Support Server Management Remote Access Desktop Management The Internet REMOTE USERS MAIN OFFICE PREMISES REMOTE USERS Wireless LAN Wired LAN

6 Present a more professional image Does your address mark you out as a small business? Are you spending too much money on multiple internet connections? With SBS software, you can set up a domain relevant to your business, e.g. HYPERLINK This means your no longer needs to carry your ISP name ( HYPERLINK ) but your own company name, e.g. HYPERLINK Unified messaging* One of the most worthwhile benefits of converged services is unified messaging. It gives you the convenience of a single mailbox and network account for all your voice and messages. Voice messages can be viewed as messages, so employees can pick them up wherever they have internet access, and organise them into specific folders just like conventional s. They then have the choice of responding by or phone. Single Inbox Get all your voice mail, in the same inbox Your Calls Follow You Around Receive your phone calls through your laptop wherever you are *available mid 2007

7 Remote access Wherever they are, working from home or out and about, your employees can work more flexibly and effectively. At home, all they need is a broadband connection and an IP telephone, to make and receive calls with all the features, functions, menus and directories they use in the office. The Unified Messaging lets them manage all their messages and voice mail through a single inbox. So, by converting voice messages into s, your employees can even receive voice mails via their laptop, when they re on the move. Shared infrastructure With a converged system, your telephony and computing network can share the same cabling infrastructure. It's simpler, more reliable and easier to maintain. A hassle-free single solution As your entire system is provided and managed by BT, you have only one supplier to deal with, avoiding the time and expense of dealing with multiple relationships. Flexible and future-proof You can opt for one of our off-the-shelf packages or match your precise needs from an extensive menu of options. Either way, you ll find everything is competitively priced. Concerns about cost and limited advice from their suppliers often lead small businesses to choose rudimentary technology with no scope for expansion. Our packages allow significant scope for expansion via memory or upgrade options, so they have the flexibility to cope with significantly increased demand, without worrying about scalability.

8 Expert advice to help you decide BT is the acknowledged communication expert. Our local Account Managers and UK-based specialists will take the time to understand your business, so we can recommend the most appropriate package for you. Peace of mind We ll check to ensure compatibility with your existing equipment, and help you make the most of your new technology. Our packages are preconfigured and fully optimised, so you know they ll work effectively. And of course, everything can be protected by our maintenance and IT support service contracts. Financial freedom BT s innovative Contract Rental plan means there s no need for a deposit or payments in advance. With low and affordable monthly payments, it can help improve your cash flow and ensure you can comfortably afford the solution your business really needs. BT Contract Rental lets you upgrade or expand whenever you need to, so you don t need to worry about equipment becoming obsolete. And unlike other forms of finance, BT Contract Rental payments are tax-efficient, as they can be deducted from your taxable profits. Competitive, all-inclusive prices All our packages include three year telephony maintenance, ongoing IT Support (with 8% discounted support per PC over three years) and extended three year manufacturer warranty (except Simple package) for complete, 24/7 reassurance.

9 Enhance your business efficiency in three easy steps How do you take advantage of BT Versatility Managed Office? Step 1: Look through the packages described overleaf and choose the one that best suits your business s needs and size. BT Versatility System with Voic Broadband Module Plus Server, PCs MS software 24 Port LAN switch Exchange Install and set up Ongoing IT support and Telephony maintenance Step 2: Add the options you want. Additional Featurephones Single and Dual Desk Base or remote Packages Expansion Cartridge Memory upgrade Additional upgrade Additional PCs Disk upgrade Enhanced Warranty Others Step 3: Relax, and we ll take care of the rest!

10 BT Versatility Managed Office Check which features best suit your business and choose the ideal package for you. Simple Telephony features Medium Advanced Package standard components BT Versatility Managed Office** BT Versatility (BTV) System with Voic Broadband Module Plus 24 Port LAN Switch Installation Ongoing maintenance (integrated with IT support) Options to upgrade (Single and Dual Desk Base Package; Single and Dual Remote Base Package) BTV Broadband Voice Extra Package 5 Featurephones 2 Port Voice Mail BTV IP Packages 5 Featurephones 1 Remote IP Phone 2 Port Voice Mail BTV IP Packages Advanced 8 port Voic with Dial by Name and Call Recording 5 Featurephones 2 Remote IP Phones Computing features 5 HP Compaq Business Desktop HP ProLiant Server MS Small Business Server 2003 MS Office Basic on all desktop PCs MS Windows XP Pro / Vista Business Pre-installed Installation and Configuration IT Support Manager (3 year discount) **minimum term 12 months

11 Business Requirement (Computing Network) Simple Medium Advanced Networked and shared between all users Simple file storage services and intranet Security and remote access Desktop performance Run more demanding applications (CRM, accountancy) Disk and memory expansion capacity Extra resilience Uninterruptible power supply Installation and Set Up (for 5 users) Suitable for Business with 5 users* 5 users* 5 users* Entire System + Install Outright Purchase 7,475 + VAT 9,450 + VAT 11,700 + VAT 3-year Finance per month VAT VAT VAT 3-year Discounted IT Support and Maintenance Total Cost Per Month *we can tailor for between 2 and 100 users

12 Installation and Configuration what s included Installation and Configuration what s included Telephony and LAN installation Server hardware installation Desktop hardware installation Connection to existing network cabling Connect and configure to existing broadband Server operating system set up 5 user accounts set up File and printer sharing set up Microsoft Exchange set up 5 Exchange mailboxes set up Set up daily tape backup schedule Exclusions Broadband connection/service, data migration for existing PCs and servers Tape backup media or off-site tape storage Installation of applications software such as accountancy packages Migration of applications or data from existing systems Structured cabling (can be added into package as an option) Options Versatility upgrade options (for extra telephony needs): Single and dual desk base package Dual desk base package Additional features / expansion cartridge IT package upgrade and general upgrade options (for extra computing needs): Memory upgrade Additional PCs Disk upgrade Support upgrade Enhanced warranty Peripherals and others

13 Comprehensive remote IT and telephony support Your BT Versatility Managed Office package comes with the reassurance of extended three year support. You'll benefit from 24/7 support helpdesks and fault management. An upgrade option* to include proactive server monitoring, virus and patch management for total peace of mind. With a national service network of maintenance cover to match your business needs, and with a national service network of more than 1,900 engineers, help is never far away. We ll also help you decide when and how to upgrade to realise the maximum benefits for your business. What is remote IT support? We know IT is critical to your business, and we have the expertise and national coverage to help minimise disruption if things go wrong. Most small businesses cannot afford a dedicated IT professional, so BT Business offers a range of services to eliminate any IT hassles and let you focus on running your business. Remote IT support is the most cost-effective way for your business to out-task all your IT issues and management. You ll benefit from expert service covering everything from setting up an entire computing system, to day-to-day management that ensures it operates efficiently. BT Business offers two levels of IT support service to cover small business s basic and advanced needs: IT Support Manager and IT Site Manager. * IT Site Manager is available to provide proactive management of your PCs and server your entire computing network

14 IT Support Manager IT Support Manager is a reactive service, with discounted pricing on PC support for three years, offered with all BT Versatility Managed Office packages. There s UK-based telephone assistance that can resolve most everyday IT problems, with no limits on how often you call. Around 20,000 UK small businesses currently benefit from IT Support Manager, with 95% customer satisfaction (source: Product Line survey details to be confirmed). Our experience shows that software issues are the most common type of computer problem encountered by small businesses. When network issues occur, they are usually related to configuration, installation and connectivity. Our UK-based agents can use advanced technology to remotely diagnose these issues, identify the root cause and resolve the problem there and then. In the unlikely event that problems can t be resolved over the phone, we offer an onsite engineering service. IT Site Manager IT Site Manager provides proactive service and management, discounted for three years and offered as an upgrade option. It gives you the peace of mind that your IT network is constantly monitored, backed up and managed so problems can be solved before they occur. And with our remote network access, we can respond immediately to resolve any PC network support issues within minutes. You have the security of full-time computing network support and management from a team of experts who work extended business hours to give you advice, effective trouble-shooting and ongoing maintenance of your PC network, with minimum downtime. The service also includes daily anti-virus protection updates, patch management, access to unlimited UK-based telephone support, timesaving PC network administration and asset management reports. With our expert IT team supporting you, you re free to focus on running your business.

15 Support Product Reactive IT Support Manager PC 3,4 IT Support Manager Server 3,4 Cost Per Month 10 per PC per month 50 per server per month Features Unlimited telephone assistance 1 unlike some of our customers Single point of contact to resolve most of your IT issues 24/7 IT support IT Support Manager On Site 3,4 125 call-out inc 1st hour plus 75 per additional hour on site (plus materials) On site IT engineer visits to resolve the problems that cannot be fixed remotely IT Support Manager on site is charged on an hourly basis. Therefore you only pay for what you use Proactive IT Site Manager PC 4 IT Site Manager Server 4 25 per PC per month 150 per server per month Offering a single, named point of contact with free 0800 number we are your IT Manager Proactive server monitoring problems fixed before they occur Comprehensive server, desktop and LAN support both telephone and inclusive on site visits Engineer site visits for break/fix (plus parts) inclusive Initial site audit to implement the Site Manager Service Monitored data back up and restore Full network administration service Server monitoring and managed antivirus plus antispam Critical patch management on PCs and Servers Extended business working hours plus weekend 2 Note: Get 8% discount for 3 year support contract 1 Unlimited number of calls to our helpline, subject to fair use policy 2 8am-8pm Monday to Friday and Saturday 8am-1pm excluding public holidays. 3 IT support helpdesk calls are charged 0845 rates up to 4 pence per minute on the business BT network (5.875p minimum fee). Mobile and other network costs may vary. See for details. 4 Minimum 12 month term applies.

16 BT Versatility Managed Office effective communications for ambitious small businesses BT Versatility Managed Office is the only converged telephony solution available today that can interconnect traditional phone lines, IP telephony, internet capabilities and BT Business Broadband voice, all in one box. It provides all your voice, data and support requirements in one market-leading platform, with the reassurance of expert and responsive service and support. For more information on BT Versatility Managed Office, or to speak to a sales person, please call By Appointment to Her Majesty The Queen Suppliers of Communications, Broadband and Networked Services BT London The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc 2007 Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No BT and the connected world logo are registered trademarks of British Telecommunications plc. Designed by Design Directions Limited. PHME IT communications support Bringing it all together

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