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1 custom hosting for how you do business

2 24775 League Island Boulevard Philadelphia PA gibraltarit.com Gibraltar s replicated cloud architecture and PCI/HIPAA compliant data centers provide an optimal solution for your cloud hosting goals. Cloud Offerings Infrastructure as a Service Software as a Service Desktop as a Service & Hosted Applications Hosted Microsoft Exchange Data Center Security Monitoring Backup & recovery Colocation Compliance HIPAA, HITECH, PCI DSS

3 34775 League Island Boulevard Philadelphia PA gibraltarit.com Cloud Offerings Gibraltar's redundant, secure hosting provides a scalable and compliant cloud solution at an affordable price. Infrastructure as a Service (IaaS) Interested in moving your servers to the cloud but need help getting there? Gibraltar has the resources and experience to build your private cloud from the ground up. Whether you are looking to host one server or move your entire data center into the cloud, Gibraltar is able to offer guidance from beginning to end. Software as a Service (SaaS) Traditionally, software is purchased from a vendor and is installed on client servers and networks. Software vendors are being pushed to deliver their product in a Software as a Service model, which is configured in a hosted environment. Trusting Gibraltar with the complexity and challenges of IT allows customers to invest time and money into more important parts of the business. Likewise, this also allows software vendors to focus on what they do best, developing software and not managing client infrastructure. Let Gibraltar take the burden off of you and your customers with our managed hosting services. Desktop as a Service & Hosted Applications Gibraltar leverages technologies such as Microsoft Remote Desktop Services and Citrix XenApp to offer a Desktop as a Service solution to our customers. Looking for a small terminal server configuration or an enterprise Citrix XenApp published application/ desktop deployment? Our engineers can assist in designing, implementing, and managing your hosted solution. Each solution is custom tailored to the customer. Cost-effectively deliver applications and desktops as an on-demand service to any user, anywhere, on any device.

4 44775 League Island Boulevard Philadelphia PA gibraltarit.com We bring software hosting experience, a state of the art facility, in-place infrastructure, and a deep bench of technical resources to create a hosting solution for how you do business. Infrastructure as a Service (IaaS) Traditionally, software is purchased from a vendor and is installed on client servers and networks. Software vendors are being pushed to deliver their product in a Software as a Service model, which is configured in a hosted environment. Trusting Gibraltar with the complexity and challenges of IT allows customers to invest time and money into more important parts of the business. Likewise, this also allows software vendors to focus on what they do best, developing software and not managing client infrastructure. Let Gibraltar take the burden off of you and your customers with our managed hosting services. Hosted Microsoft Exchange According to Microsoft, Exchange 2010 ushers in the next generation of Microsoft unified communications software as the first server designed from inception to work both onpremises and as an online service and introduces new capabilities to help organizations reduce cost, protect communications, and delight users. Lower IT costs with a flexible and reliable messaging platform. Exchange Server 2010 provides flexible options to tailor deployment to unique needs and provides a simplified way to help keep continuously available. Better manage risk by safeguarding your business with protection and compliance capabilities. Exchange 2010 delivers integrated information protection, control, and compliance tools to protect and archive , from regulatory concerns to internal organisational governance. Increase productivity through Anywhere Access to business communications. Exchange Server 2010 gives users the freedom to securely access all of their communications , voice mail, instant messaging, and more from virtually any platform, Web browser, or device to get more done wherever they are.

5 54775 League Island Boulevard Philadelphia PA gibraltarit.com Philadelphia Technology Park is the first facility in Philadelphia built to handle power and cooling for highdensity 10KW+ racks and blade servers. Security Facility Gibraltar provides hosting services at Philadelphia Technology Park, a high security facility, located in the Navy Yard in Philadelphia, Pennsylvania. The hosting facility is SAS 70 and SSAE 16 certified with 24x7 monitored and recorded security cameras, Proxy ID card, and Biometric scan entry. The entire facility is fully power redundant, with dual UPS, dual 1.5 Megawatt on-site generators, and is on a separate power grid from the city of Philadelphia. All power redundancy systems are tested weekly. As one of the highest industry accepted auditing standards for service companies, SAS 70 and SSAE 16 certification provides customers with guaranteed security and reliability for their systems. Network The network connectivity to the hosted facility is provided by multiple carriers with BGP routing redundancy. Connectivity to Gibraltar is provided via a 60Mb Ethernet BGP service that is fully redundant across all available carriers. Internet access is delivered to a Cisco ASA firewall which provides first level defence against network threats by blocking invalid network requests and denying access by known threats. Threat detection rules are updated regularly as new threats are found. Each hosting client is provided their own private network within the hosting cloud. Servers Our virtualization environment provides security by creating a private instance for each server within the hosting cloud, and on their respective private network. Each server is provided with dedicated storage space, system resources, and network connectivity which eliminates data crossover between servers.

6 64775 League Island Boulevard Philadelphia PA gibraltarit.com Continuous uptime of power systems is crucial for a company s mission critical operations. Even a momentary interruption can mean a substantial loss of business. Antivirus Antivirus solutions are installed on all servers. Gibraltar currently uses two different Antivirus solutions: AVG and Symantec. Both solutions have been proven to be very effective in mitigating software related threats and attacks. However, there is no guarantee that new and unknown viral/malware software will be immediately detected. Users must still exercise caution when opening attachments from unknown persons or going to unknown websites. Questions regarding internet security may always be addressed to the Gibraltar helpdesk and they will be glad to assist with any questionable internet materials. Remote Access Remote access to the servers can be provided in several ways. The most common remote access solution is via Remote Desktop Protocol (RDP). This is a Microsoft Windows based solution that allows users to directly and securely connect to a Terminal Server to access a remotely accessible desktop. The user applications are installed on the Terminal Server, and all applications run directly on the server, not on the user s local workstation. RDP uses a 128-Bit encrypted connection to the server so all network operations are encrypted and secure. User Authentication User authentication is handled by the underlying OS that is being connected to. Single deployment servers use an internal user database for authentication and authorization to the server. Larger server/workstation deployments may be implemented in a centralized Domain environment, where a single server holds the user authentication database, and all other workstations or servers look to the central database for authentication and authorization.

7 74775 League Island Boulevard Philadelphia PA gibraltarit.com Security, redundancy, reliability, scalability these are the keys to a complete Gibraltar solution. Monitoring Gibraltar monitors all functions of the hosting network and servers. Firewall is monitored for bandwidth usage, IDS/IPS, and overall health. Power systems are monitored for power consumption, Power failure, Power Supply Failure, and continued redundancy. Servers are monitored for CPU Utilization, Memory usage, Drive Space usage, and overall health of the systems. Operating System alerts are also monitored for potentially service affecting issues. Alerts are sent to the hosting network staff and the Gibraltar help desk for immediate review and resolution. Monitoring is limited to the network and systems hardware, and operating systems health only. Backup & Recovery Online file backup Gibraltar's online file backup service copies files from your server nightly to our secure data center. Backups are monitored by Gibraltar s operations team, along with a daily backup status report ed to you, and Gibraltar will resolve backup failures and provide restores upon request. Server Shadow Provides full image backup of the server at hourly intervals. Servers can be restored rapidly to any hardware in the event of a failure. A daily copy is sent off site to a secure location. Gibraltar monitor's all backups for issues and assist with file restores. Backup Guardian Gibraltar s enterprise grade solution provides a snapshot of all data and applications in 15 minute increments. In the event of a server failure, a virtual server can be started to replace the failed system. In addition, a replica is kept off site on a second appliance. In the event of a disaster at the primary site, all replicated servers can be brought up remotely. This service includes on-site and off-site storage, backup monitoring/verification/testing, file restores and server recovery assistance.

8 84775 League Island Boulevard Philadelphia PA gibraltarit.com Co-location Are you interested in moving your infrastructure off site but are not looking to move to a fully hosted solution? We offer co-location that fits all of your needs in the world-class Philadelphia Technology Park data center located in the Philadelphia Naval Yard. Take control over your servers but leave the worries of physical hardware, network, and backend infrastructure to the experts at Gibraltar. Compliance HIPAA/HITECH Compliance Hosting Are you are a healthcare provider looking to move into a hosted electronic medical record and electronic practice management solution? Do you have an existing configuration but are looking to move it into the cloud? For customers subject to HIPAA/HITECH, Gibraltar has the experience to help you meet compliance. We operate our hosting services in worldclass data centers and offer secure, private solutions to assist customers meet compliance with HIPAA, HITECH, PCI DSS, and other regulations.

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