BSB20115 Certificate II in Business BSB30115 Certificate III in Business. Welcome to Business Studies at South Regional TAFE

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1 BUSINESS AND OFFICE ADMINISTRATION STUDIES BSB20115 Certificate II in Business BSB30115 Certificate III in Business Online or classroom studies Select units to suit your training needs Study at home, from work or even the beach Gain skills for new jobs or promotions, and stay industry current Be recognised for the skills you already have (RPL) Welcome to Business Studies at South Regional TAFE Get the skills employers are looking for! Let us develop a personalised learning plan to help you achieve your study goals. Phone us today on

2 CERTIFICATE II IN BUSINESS BSB20115 Certificate II in Business The Certificate II in Business will provide you with the practical skills and knowledge to prepare for work and perform a range of administrative tasks, including word processing, spreadsheets, communication and general office procedures. CAREER OPPORTUNITIES Successful completion of this qualification gives you the skills to become: An administration assistant A data entry operator An information desk clerk An office junior or receptionist. ENTRANCE REQUIREMENTS To successfully complete the Certificate II in Business you should have: Basic computer skills, internet access and an address A computer with Microsoft Office Word and Excel An ergonomic workstation Basic communication and maths skills. QUALIFICATION REQUIREMENTS Students are required to complete 12 units to gain Certificate Il in Business one core unit plus 11 elective units. Two units may be selected from a Certificate I or a Certificate III qualification. Please speak to a lecturer to determine the most relevant study plan to suit your circumstances and background. UNIT SUMMARY Contribute to Health and Safety (Core unit) OHS legislation Identifying and reporting hazards Ergonomics and safe work practices. Produce Simple Word Processed Creating and editing documents using MS Word Tables, brochures, letters, newsletters, formatting and proofreading documents File management. Organise and Complete Daily Work Activities Organising and completing own work activities Setting work plans and goals, seeking and acting on feedback Using business technology to manage daily tasks. Work Effectively in a Business Environment Rights and responsibilities of being an employee Organisational structure, goals, values and standards. Plan Skills Development (Online only) Planning your work and study to enhance your skills Developing career pathways, writing a résumé. Communicate in the Workplace Written and spoken communication s, letters, memos, faxes Listening skills and body language. Communicate Electronically (Online only) Receiving and managing Using online tools for business Create and Use Spreadsheets Using MS Excel to create worksheets Formulas and functions, charts, formatting. Handle Mail Incoming mail mail register and opening procedures Outgoing mail postage costs and methods. Use Business Technology Using computers to efficiently manage information Using business equipment to assist in office tasks. Process and Maintain Workplace Information Filing classification by alpha, numeric etc Sources and types of office information, archiving and disposing of documents. Prepare and Process Financial (not available online) Prepare invoices, record and balance petty cash Prepare and process banking documents. Use, Communicate and Search Securely on the Internet (not available online) Connect to the internet and search using web browsers Securely send and receive s, Interact securely and in a socially responsible manner with a range of different internet sites. Use social media tools for collaboration and engagement Establish a social media network Review, compare and use different types of social networking tools and applications FURTHER STUDY OPTIONS Certificate III in Business 2 3

3 CERTIFICATE II IN BUSINESS AVAILABLE ON CAMPUS ONLINE SUGGESTED ORDER OF (Online students) UNIT ID NATIONAL CODE NOM HOURS 1 AUL70 BSBITU AUK61 BSBWOR AUJ42 BSBIND TRACK YOUR PROGRESS/ UNIT NAME Produce Simple Word Processed Organise and Complete Daily Work Activities Work Effectively in a Business Environment 4 AUJ65 BSBLED Plan Skills Development 5 AUL22 BSBCMM Communicate in the Workplace 6 AUI87 BSBITU Communicate Electronically 7 AU153 BSBITU Create and Use Spreadsheets 8 AUL95 BSBWHS AUK81 BSBINM Handle Mail Contribute to Health and Safety of Self and Others 10 AUK98 BSBWOR Use Business Technology 11 AU181 BSBINM In class only AUU13 ICTICT In class only AVI18 TLIP In class only AUW83 ICTWEB Process and Maintain Workplace Information Use, Communicate and Search Securely on the Internet Prepare and Process Financial Use social media tools for collaboration and engagement TEXTBOOK Available from the campus bookshop Phone Produce Simple Word Processed (Word 2010 or 2013) Chapter 16 Chapter 1 Chapter 17 Chapters 3 and 4 Handouts supplied Communicate Electronically Create and Produce spreadsheets (Excel r 2013) Chapter 14 Chapter 11 Chapter 9 Chapter 10 Maintain Daily Financial and Business 12 units are required to gain Certificate II Business two units may be selected from a Certificate I or Certificate III qualification. Please discuss unit selection with your lecturer. 4 5

4 CERTIFICATE III IN BUSINESS BSB30115 CERTIFICATE III IN BUSINESS Certificate III in Business is a nationally recognised qualification for people who wish to further their practical skills and knowledge to undertake a range of tasks in an office environment. CAREER OPPORTUNITIES Successful completion of this qualification provides you with the opportunity to become: A customer service advisor An administrative assistant A secretary A receptionist. ENTRANCE REQUIREMENTS To successfully complete Certificate III in Business you should have Introductory computing skills including Microsoft Word and Microsoft Excel Internet access Computer with Office 2010 Word, Excel, PowerPoint and Publisher Ergonomic workstation Literacy and numeracy skills sufficient for independent study. QUALIFICATION REQUIREMENTS Students are required to complete 12 units to gain Certificate Ill in Business one core unit plus 11 elective units. One unit may be selected from a Certificate II and two from a Certificate IV qualification. It is important to speak to a lecturer to determine the most relevant study plan to suit your circumstances and background. UNIT SUMMARY Apply Knowledge of WHS Legislation (Core unit) Rights and responsibilities of employees with regard to OHS legislation Monitoring OHS requirements. Design and Produce Text Using Microsoft Word to produce business documents Mail merge, advanced tables, footers and footnotes Linking and embedding files, using styles. Organise Personal Work Priorities and Development Using technology to organise your time Monitoring own work performance, coordinating personal skills development. Deliver and Monitor a Service to Customers Identifying customers needs, responding to a customer s needs Obtaining feedback on products and services. Produce Spreadsheets Using Microsoft Excel Formulas, protecting worksheets, formatting, templates. Write Simple Drafting and writing business documents Using appropriate tone and language for the audience. Produce Desktop Published Using Microsoft Publisher to create newsletters, logos and other publications. Create Electronic Presentations Using Microsoft PowerPoint Creating and editing slide shows. Design and Produce Business Software integration Must have completed Design and Produce Text, Create Electronic Presentations and Produce Spreadsheets. Process Customer Complaints Responding to customer complaints Referring and resolving customer service issues. Promote Innovation in a Team Environment (in class only) Learn to be an effective and proactive member of an innovative team. Work Effectively with Diversity (online only) Recognise and respect individual differences Interact productively with workplace diversity. Please note: Bookkeeping and MYOB units are available through our Financial Services course. Talk to a lecturer about this option. FURTHER STUDY OPTIONS Certificate IV in Business 6 7

5 AVAILABLE ON CAMPUS ONLINE SUGGESTED ORDER OF (Online students) UNIT ID NATIONAL CODE NOM HOURS 1 AUM45 BSBITU TRACK YOUR PROGRESS/ UNIT NAME Design and Produce Text CERTIFICATE III IN BUSINESS TEXTBOOK Available from the campus bookshop Phone Design and Produce Text Word 2010 or AUJ68 BSBWOR Organise Personal Work Priorities and Development 3 and 4 AUM29 AUK60 BSBCUS301 BSBCMM Co-delivered: Deliver and Monitor a Service to Customers and Process Customer Complaints 5 AUL91 BSBITU Produce Spreadsheets Create and Produce Spreadsheets Excel 2010 or AUI96 BSBWRT Write Simple 7 AUJ48 BSBITU AUL62 BSBWHS302 (Core unit) 9 AUK07 BSBITU AUJ88 BSBITU Produce Desktop Published Apply Knowledge of WHS Legislation in the Workplace Create Electronic Presentations (PowerPoint) Design and Produce Business Produce Desktop Published (Software Publications) Publisher 2010 or 2013 Assessment only demonstrating integration of software applications 11 AUI87 BSBITU Communicate Electronically 12 AUI02 BSBDIV Work Effectively with Diversity In class only AUL02 BSBINN Promote Innovation in a Team Environment 12 units are required to gain Certificate II Business one unit may be selected from Certificate III qualification and two from the Certificate IV in Business Please discuss unit selection with your lecturer. 8 9

6 Online studies with South Regional TAFE Online studies is a convenient and flexible way of completing an accredited course without having to attend classes. You can work through activities and assessments at home from your own computer. To study online you will need access to a computer and the internet, and you may be required to purchase a text book for some units. Once you have enrolled, you will receive an introductory containing information on how to begin your online studies. You will have access to our online learning site (ilearn), where you can view all assessments and communicate with your lecturer. Enrolment in online studies is on a part-time basis of one or two units at a time. You work at your own pace which gives you the flexibility to work as fast as you wish. Online enrolments are on a continual basis which means when a unit of study is completed, enrolment in the next unit can occur. Each enrolment is current for six months from that enrolment date, but we do encourage you to complete it as soon as you can and move onto the next unit this way you can achieve your qualification sooner. It is important to remember you are not alone with online studies! Your lecturer is available for advice, feedback on assessments and general help via the online learning site, , phone and for personal one-on-one appointments. Recognition of Prior Learning Recognition of Prior Learning (RPL) is the formal acknowledgement of your current skills and knowledge obtained through previous life experiences, education and training or work experience (paid and unpaid). It does not depend on how, when, where or why the skills and knowledge have been obtained. RPL assessment can result in credit for a unit within a course, or entry to a course. It is based on evidence provided by the applicant. You can enrol for RPL at any time, but preferably before the course or unit starts. This means that you do not have to be enrolled in the unit before applying for RPL. Contact Us Freecall or phone flexi@gsit.wa.edu.au Previous studies The units of competency listed in this brochure are those offered by this institute. If you have successfully completed any units in the qualification with another registered training organisation, the institute may recognise this study as partial completion of the qualification. Alternative units may be available or you may be eligible for recognition of other training or experience. Discuss these options with the course coordinator. Not all institutes offer the same elective units. The information contained in this brochure was correct at the time of publication and may vary. This version was updated in June

7 AMA2420 FREECALL RTO Code Business and Creative Industries Communications and The Arts Health Sciences and Community Services The Environment and Primary Industries Trade and Allied Industries Albany: 5 Anson Road Albany WA 6330 ph: Denmark: South Coast Hwy Denmark WA 6333 ph: Katanning: 9 Dore Street Katanning WA 6317 ph: Mt Barker: 7 Langton Road Mt Barker WA 6324 ph: Phone for more information. Receptionist Junior secretary Filing clerk 12 Entry level to industry Bookkeeper Customer service Officer Records clerk Administration assistant Administration officer Supervisor Team leader Project officer Supervisor Administrator manager Project manager BSB10115 Certificate I in Business BSB20115 Certificate II in Business BSB30115 Certificate III in Business BSB40215 Certificate IV in Business BSB41513 Certificate IV in Project Management BSB40812 Certificate IV in Frontline Management BSB51107 Diploma of Management BSB51413 Diploma of Project Management g Bachelor of Business Bachelor of Commerce South Regional TAFE University Career Pathways in Business RMA 1019 Basic Skills Developed Skills Well Developed Skills Highly Developed Skills