Certificate III in Business Administration 1 BSB30412

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1 Certificate III in Business Administration Certificate III in Business Administration 1 BSB30412

2 Certificate III in Business Administration BSB30412 With our Certificate III in Business Administration, you'll learn fundamental administrative skills that will make you a valuable member of the office team. You'll learn how to organise meetings, produce business documents and spreadsheets, and prepare presentations. Where it could lead you Accounts clerk Data entry operator Junior personal assistant Receptionist Administrative assistant Word processing operator Two ways to study this course 1. At your own pace If you choose to study your course at your own pace, you'll have the ultimate flexibility to fit your learning around your life. You can start your course straight away and have up to two years to finish, increasing your workload or cutting back to suit other commitments. Flexible - start now or anytime! Study at the pace that suits your lifestyle Take up to two years Go through the learning material when you want Submit your assessments when you want Call on our support when you need it 2. Structured If you choose this option, you'll have set start/end dates for each module, including assessment due dates. Your online learning will also be facilitated by a trainer and you'll be part of a group of online classmates that will be studying at a similar pace. Set start date Six weeks to complete each of the four modules Seven months to complete your course Guided pace from start to finish A week s break in between each module Set dates for submitting assessments Certificate III in Business Administration 2

3 How long will it take to complete a course? It depends on how you choose to study your course. If you study at your own pace, you can complete it anytime up to 2 years. If you choose to do it in a more structured way, it will take 6 months. Course outline We ve designed our courses so they re challenging to take but easy to understand. Each one is made up of four modules and in each module there are several units of competency. Module Documents and presentations The work environment Document publishing Technology and priorities Unit of competency BSBITU302B Create electronic presentations BSBITU303A Design and produce text documents BSBITU307A Develop keyboarding speed and accuracy BSBDIV301A Work effectively with diversity BSBSUS201A Participate in environmentally sustainable work practices BSBWHS201A Contribute to health and safety of self and others BSBITU304A Produce spreadsheets BSBITU306A Design and produce business documents BSBITU309A Produce desktop published documents BSBADM307B Organise schedules BSBWOR204A Use business technology BSBWOR301B Organise personal work priorities and development BSBWRT301A Write simple documents Certificate III in Business Administration 3

4 How you re assessed You ll be asked to apply your knowledge and demonstrate your skills for each unit of competency in your course. As such, your assessments are based on a combination of written exercises and practical tasks designed to keep you engaged and motivated. While you ll be able to do most assessments on your own, some may require you to work as part of a group or with colleagues in your workplace. Here are some examples of the type of assessment to expect: Making video and audio recordings that demonstrates your ability to: o conduct team meetings and provide customer service o interact with customers o present a report o make a presentation Preparing written documents o Write a report on [a topic] based in your workplace or other business environment o Create a training plan for your organisation for the CEO s approval Answering questions online o List three factors to consider when implementing your organisation s health and safety policy o What are the key characteristics of a marketing plan? And remember, all your assessments are easily submitted online. No need to print, scan or mail anything! How many assessments are there? A course has an average of 10 units, with several assessments in each unit. Some assessments are quite straightforward and some are more involved. All assessments are designed to help you demonstrate your understanding progressively as you go through each unit. How are assessments marked? For each unit of competency, you ll be marked Competent if you ve demonstrated competence against all the performance criteria or Not yet competent if you haven t. Your Competent result is in turn made up of the results of the assessments that make up that unit. You ll need to be marked Satisfactory for each assessment in the unit to get an overall result of Competent. To receive your full qualification, you must get marked Competent for all units. When do I get my results? Your trainer will post your results, with their comments, within three to five business days. Certificate III in Business Administration 4

5 How much does a course cost? Prices differ depending on what course you want to study. The best way to find out what a course will cost is to have a look at the course page. Nobody likes it when companies are sneaky with their pricing, so we want to tell you straight up: prices can t stay the same forever, and ours are subject to change. How can I pay for my course? There are two ways to pay: Upfront payment - with 15% discount! Pay by credit or debit card Pay online or by phone Payment plan Pay by direct debit Use a credit card or bank account Align with your pay cycle Weekly or fortnightly payments Pay over two years or seven months (depending on your study mode) How online study works? Can I study whenever I want? Yes, that s the beauty of studying online. With 24 hour access to your online classroom, you can study at a time that suits you. If you re a night owl, no problem - sign in and off you go. Want to get up early and get an hour in before work? Yep, you can do that! If you prefer a little more structure or are motivated by deadlines, you can choose to do the course within set time frames. You can still go to your online classroom whenever you want, but you ll have set due dates for completing your study and submitting assessments. How much time will I need to study each week? It ll take somewhere between 4 and 20 hours a week, depending on which way you choose to study your course and how efficiently you complete the learning material and assessments. To give you an idea, it ll take approximately: 4-5 hours a week if you do it over 2 years hours a week if you do it over 6 months Or, you can do anything in between - even change your weekly workload along the way to suit other commitments! Certificate III in Business Administration 5

6 What computer equipment and resources do I need? To study online with us, there are a few things you re going to need. These resources are needed so that you can access your learning material, do research, prepare and submit your assessments, and communicate with your trainers and other students. What you won t need though is textbooks - since all your learning material is provided online! All our courses require access to the following equipment and resources, however for additional course specific requirements please visit the course page. Access to a modern computer with a high-speed broadband internet connection The operating systems we recommend are: o Microsoft Vista or above o Mac OS X The web browsers we recommend are the latest version of any of the following, with Java 7: o Firefox (most compatible) o Chrome o Safari Word processing, spreadsheet and presentation software You must have the ability to edit and produce a Microsoft Office word document, MS Excel spreadsheet and MS Powerpoint presentation (all assessments are uploaded in these formats). We recommend: o Microsoft Office 2003 or later version o OpenOffice (current version; freeware) You will also need Adobe Acrobat Reader. Access to Any account will suffice. Audio and video equipment o Audio recorder (free sound recorders, built-in smartphones and computers are sufficient). o Camera/video recorder (e.g. digital/video cameras, smartphones, webcams). o Video recording and editing software such as: o Movie Maker (for Windows users) o imovie (for Mac or ios users) o or a free alternatives such as Lightworks. o Video conferencing tool such as: o Skype o Google Hangout o Ability to view YouTube Certificate III in Business Administration 6

7 Access to office equipment o Access to office equipment such as photocopier, printer and telephone What are the entry requirements? For most courses, there are no formal entry requirements. However, to help you choose the right level of course for you, we recommend the level of experience or qualification that would best prepare you for each particular course. Can I get RPL/credit for my other studies and work experience? Yes - if you ve already done some of the units in this course, or have relevant work or life experience, you might be eligible for credit. This process is called Recognition of Prior Learning (RPL) and, if you re eligible, it means you won t need to do as many units to complete your course. You need to be enrolled to apply for RPL, but if you want to see whether you may fit the bill, take a look at the RPL Assessment Kit on our website. What do I get when I finish? Once you ve successfully completed your assessments and gained a competent mark for all your units, you'll be awarded your official qualification and receive a transcript detailing the units of competency you achieved. And you should feel very proud of yourself. How we support you Your trainer We're committed to giving you an awesome study experience, and part of that is being supported every step of the way. Your trainer is there daily to help you with your studies. They ll be following conversations in your online classroom each day and will respond within four hours to any questions you post to the discussion board. If you d prefer personal contact, you can them through your online classroom or leave a phone message with our student support team. Our trainers will respond to you within two business days. Student support team Our student support team are there to answer general questions about us or your course and can be contacted through the website or on the phone. They also give every student a courtesy call within the first week of each module - just to check in and see how you re travelling. And they re always available to help you if things don t go to plan. If you need to change your study mode or your course, or withdraw altogether, they ll advise you about the options available and guide you through the process. Certificate III in Business Administration 7

8 Coaching Studying can be quite daunting at times, particularly if you haven t done it for a while! So if you need a little more assistance, you may be referred to one of our coaches. They ll provide guidance about what you can do to get motivated and get back on track! Counselling You've probably got a lot on your plate, what with study, work, and your family and social commitments. Knowing there's someone to talk to can really help. That's why we have a free, confidential telephone counselling service for all of our students. Our counsellor is professionally qualified, highly experienced and can help with a range of issues, including any study worries, balancing your study and life, as well as any personal or professional concerns. Career guidance Not sure where to head next? Want to know what qualifications are relevant for the industry you d love to work in? Don t know where your Certificate IV or a Diploma could lead you? We can provide advice and information to help you understand the opportunities for your further studies and career development. How to enrol? You can enrol in a course online at the Open Training Institute website. We ve made the whole process as easy as we can, but that doesn t mean you won t have questions. If you need some help or you just need to clear something up, give us a ring on Certificate III in Business Administration 8

9 About Open Training Institute Open Training Institute came out of a simple desire: to give students a better learning experience. - We want to give students the opportunities to gain practical skills for the real world. - We want to help students become work ready. - We want to help workers stay relevant in a world that moves fast and refuses to slow down for anyone. - And we want to have fun doing it. Why study with Open Training Institute? Brought to you by Open Universities Australia Open Training Institute is backed by Open Universities Australia - Australia s leader in online learning. Quality courses and learning experience Every one of our courses is nationally accredited, written by experts in their respective fields and carefully designed to give you the real skills and knowledge necessary for today s workplace. Range of in-demand business courses We offer in-demand business courses covering topics from marketing to finance, human resources to project management. Flexible online learning that fits around you Putting your life on hold to study isn't realistic so we think your education should be flexible enough to fit your current lifestyle. We ve designed our courses with exactly that philosophy in mind. Payment options that suit you We understand it s difficult to part with your hard-earned cash, so we offer a range of options to make it that bit easier. You can arrange a payment plan to align with your pay cycle or, if you can pay in full upfront, we ll offer a 15% saving. Study online - but not alone Even though you re studying online, you re not alone! With access to a dedicated course trainer and the ability to interact with your peers in an online classroom, you ll have support services at every step of the journey. Certificate III in Business Administration 9

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