DRAFT. Business Services. BSB20115 Certificate II in Business. based on the BSB Business Services Training Package. Effective from Date published

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1 DRAFT Business Services BSB20115 based on the BSB Business Services Training Package Effective from Date published xxx xxx

2 2015 Copyright Board of Studies, Teaching and Educational Standards NSW for and on behalf of the Crown in right of the State of New South Wales. This document contains Material prepared by the Board of Studies, Teaching and Educational Standards NSW for and on behalf of the Crown in right of the State of New South Wales. The Material is protected by Crown copyright. All rights reserved. No part of the Material may be reproduced in Australia or in any other country by any process, electronic or otherwise, in any material form, or transmitted to any other person or stored electronically in any form without the prior written permission of the Board of Studies, Teaching and Educational Standards NSW, except as permitted by the Copyright Act When you access the Material you agree: to use the Material for information purposes only to reproduce a single copy for personal bona fide study use only and not to reproduce any major extract or the entire Material without the prior permission of the Board of Studies, Teaching and Educational Standards NSW to acknowledge that the Material is provided by the Board of Studies, Teaching and Educational Standards NSW to include this copyright notice in any copy made not to modify the Material or any part of the Material without the express prior written permission of the Board of Studies, Teaching and Educational Standards NSW. The Material may contain third-party copyright materials such as photos, diagrams, quotations, cartoons and artworks. These materials are protected by Australian and international copyright laws and may not be reproduced or transmitted in any format without the copyright owner s specific permission. Unauthorised reproduction, transmission or commercial use of such copyright materials may result in prosecution. The Board of Studies, Teaching and Educational Standards NSW has made all reasonable attempts to locate owners of thirdparty copyright material and invites anyone from whom permission has not been sought to contact the Copyright Officer. Phone (02) Fax on (02) Acknowledgements Units of competency from the BSB Business Services Training Package in this syllabus are Commonwealth of Australia. Reproduced with permission. The following copyright warning applies to the material from the Training Package: All rights reserved. This work has been produced initially with the assistance of funding provided by the Commonwealth Government through the xxx. This work is copyright, but permission is given to trainers and teachers to make copies by photocopying or other duplicating processes for use with their own training organisations or in a workplace where the training is being conducted. This permission does not extend to the making of copies for use outside the immediate training environment for which they are made, nor the making of copies for hire or resale to third parties. The views expressed in this version of the work do not necessarily represent the views of the xxx. xxx does not give warranty nor accept any liability. Published by Board of Studies, Teaching and Educational Standards NSW GPO Box 5300 Sydney NSW 2001 Australia

3 Contents Introduction to the Business Services Curriculum Framework The Business Services Curriculum Framework and Status of units of competency for the Business Services HSC course and Business Services BSB20115 The Business Services Curriculum Framework includes the following documentation: the syllabus associated documents support materials. All of the Framework documentation is available on the BOSTES website at This document, Business Services BSB20115, should be read in conjunction with the Business Services Curriculum Framework Stage 6 Syllabus. Introduction to the Business Services Curriculum Framework The Business Services Curriculum Framework is a Board Developed HSC syllabus. It is based on qualifications and units of competency contained in the nationally endorsed BSB Business Services Training Package and includes pathways to: BSB20115 BSB30115 Certificate III in Business BSB30415 Certificate III in Business Administration. The Business Services Curriculum Framework contains the following HSC VET courses (detailed in Section 2 of the Syllabus): Business Services (120 indicative hours) Business Services (240 indicative hours) Business Services Specialisation Study (60 indicative hours) Business Services Extension (120 indicative hours). HSC VET courses have dual accreditation. Students can gain credit towards: the NSW Higher School Certificate (HSC) an AQF VET qualification eg. As a result of the dual accreditation, HSC VET courses are governed by two sets of rules: HSC unit credit requirements determined by: HSC course requirements (detailed in Section 2 of the Syllabus) the requirements for satisfactory course completion outlined on the BOSTES Assessment Certification Examination (ACE) website 3

4 AQF VET qualification requirements specified in: the qualification packaging rules for BSB20115 defined in the BSB Business Services Training Package Registered Training Organisation (RTO) policies. It is important to note that the rules and structure of HSC VET courses are not identical to the qualification packaging rules. RTOs offering training programs for the delivery and assessment of the Business Services HSC VET courses must meet the requirements of the VET Quality Framework, the BSB Business Services Training Package and the HSC course. The Business Services Curriculum Framework and The Business Services Training Package qualification packaging rules for BSB20115 require the achievement of: 1 core unit of competency, plus 11 units of competency (minimum 7 listed s). To achieve BSB20115 as part of the HSC, students will complete the following HSC VET course from the Business Services Curriculum Framework: Business Services (240 indicative hours) 4 HSC credit units. To be eligible for the award of the HSC, students must satisfactorily complete a pattern of study that includes 22 HSC credit units (refer to the Assessment Certification Examination (ACE) website for further details). 4

5 Business Services HSC course requirements for Refer to Section 2 of the Syllabus and qualification packaging rules for further details. HSC course requirements Business Services (240 indicative hours) Students must undertake: AQF VET qualification requirements Students must achieve 12 units of competency one core plus 11 s seven associated mandatory units of competency [130 indicative hours] (65 75 HSC indicative hours) HSC Content six mandatory focus areas made up of one core plus six s (five listed s and one other ) HSC units of competency to be able to achieve to a minimum of 110 HSC indicative hours the remaining units of competency [from the HSC pool] need to include: five more units of competency (including at least two minimum of 70 hours listed s) for the qualification of mandatory work placement Work placement Work placement is a mandatory HSC VET course requirement with appropriate hours assigned to HSC VET courses. Non-completion of work placement means the student has not met the HSC VET course requirements and cannot count the HSC credit units for the course towards the award of their HSC. They would still be credentialled for the AQF VET qualification. Work placement is to be undertaken in an appropriate business services work environment. Students undertaking these courses as part of a school-based traineeship will meet the mandatory work placement hour requirements through the on-the-job training component of the traineeship. For units of competency that must be assessed in a business services work environment, work placement provides an opportunity to collect evidence required for a student to be deemed competent. 5

6 Recognition of Prior Learning (RPL) may be granted for mandatory work placement requirements. Students outside employment (ie not under the auspices of the school) may be recognised towards the requirement for work placement in a VET course ACE 8051 Assessment Certification Examination (ACE) website. The minimum work placement requirement for students undertaking BSB20115 Certificate II in Business through the 240 indicative hours course is 70 hours. Refer to the Work Placement in Business Services document for further information. HSC Content The HSC Content for this industry curriculum framework is organised into focus areas. Each focus area prescribes the scope of learning for the HSC. This is drawn from the associated units of competency (outlined in Table 1 on the next page). Students undertaking the Business Services (240 indicative hours) course must address all mandatory focus areas: Customer service Financial records and workplace information Innovation Safety Sustainability Working in the business services industry and workplace. The content description for each focus area is detailed in Section 3 of the Syllabus. The HSC examination in Business Services is based on the HSC Content (refer to Section 4 of the Syllabus). 6

7 Table 1 HSC focus areas and associated units of competency for Certificate II in Business Mandatory Focus area Unit code Unit title Customer service BSBCUS201 Deliver a service to customers (15) Financial records and workplace information BSBFIA301 Maintain financial records (25) and BSBINM201 Process and maintain workplace information (20) Innovation BSBINN201 Contribute to workplace innovation (20) Safety BSBWHS201 Contribute to health and safety of self and others (15) Sustainability BSBSUS201 Participate in environmentally sustainable work practices (15) Working in the business services industry and workplace BSBIND201 Work effectively in a business environment (20) HSC examination The Business Services Curriculum Framework includes an HSC examination which provides the opportunity for students to have their HSC mark contribute to the calculation of their Australian Tertiary Admission Rank (ATAR). The Business Services HSC examination can contribute up to two units towards the calculation of a student s ATAR. Students who have completed the Business Services (240 indicative hours) course are eligible to sit for the Business Services HSC examination. Students who want to sit for the Business Services HSC examination must be entered for both the Business Services (240 indicative hours) course and the Business Services examination on Schools Online (Administration). It is the responsibility of the home school to enter students into VET Framework courses and VET HSC examinations when the course is studied at a TAFE NSW institute or private provider. Students will sit for the Business Services HSC examination at the same HSC examination centre where they sit all of their other written HSC examinations (usually at their home school). The HSC examination is independent of the competency-based assessment undertaken during the course and has no impact on student eligibility for BSB

8 HSC examination specifications The HSC examination specifications, which describe the format of the external HSC examination, are contained in the Assessment and Reporting in Business Services Stage 6 document. The Business Services HSC examination will consist of a two-hour written paper. The paper will consist of four sections: Section I objective response questions to the value of 15 marks Section II short-answer questions to the value of 35 marks Section III one structured extended response question to the value of 15 marks Section IV one extended response question to the value of 15 marks. The HSC examination in Business Services is based on the HSC Content (focus areas). 8

9 Relationship of the Business Services (240 indicative hours) course structure to the HSC examination HSC units of competency HSC Content HSC examination one common examination Associated mandatory units of competency Mandatory focus areas Customer service Financial records and workplace information Innovation Safety Sustainability Working in the business services industry and workplace Section I 15 objective response questions Section II short-answer questions Section III one structured extended response question Section IV one extended response question HSC units of competency no HSC Content not examinable 9

10 Status of units of competency for the Business Services HSC course and To achieve BSB20115 Certificate II Business the Business Services Training Package requires students to achieve 12 units of competency: 1 core unit of competency 11 units of competency. To achieve BSB20115 Certificate II Business as a part of the HSC, students will do the HSC VET Business Services (240 indicative hours) course. To meet HSC course requirements, students completing the Business Services (240 indicative hours) course must undertake seven mandatory associated units of competency [one core and six s (five listed s + one other ) for BSB20115 ] plus a minimum of 110 HSC indicative hours of HSC units of competency. Proposed HSC indicative hours Status in DRAFT Business Services Curriculum Framework Unit code Unit title 1 core unit 11 units min 7 listed units max 2 other Cert I and/or III 15 mandatory BSBCUS201 Deliver a service to customers listed 25 mandatory BSBFIA301 Maintain financial records 20 mandatory BSBIND201 Work effectively in a business environment listed 20 mandatory BSBINM201 Process and maintain workplace information listed 20 mandatory BSBINN201 Contribute to workplace innovation listed 15 mandatory BSBSUS201 Participate in environmentally sustainable work practices listed 15 mandatory BSBWHS201 Contribute to the health and safety of self and others core 130 Sub-total HSC indicative hours (HSC mandatory units of competency) 10

11 For the HSC students must undertake a further 110 HSC indicative hours of units of competency to meet the requirements of the Business Services (240 indicative hours) course. To achieve BSB20115, these need to include five more units of competency that are for the qualification. At least two of these units of competency must be s listed in the packaging rules. Proposed HSC indicative hours Status in DRAFT Business Services Curriculum Framework Unit code Unit title 1 core unit 11 units min 7 listed units max 2 other Cert I and/or III 15 BSBCMM201 Communicate in the workplace listed 10 BSBINM202 Handle mail listed 20 BSBITU201 Produce simple word processed documents listed 20 BSBITU202 Create and use spreadsheets listed 10 BSBITU203 Communicate electronically listed 30 BSBSMB201 Identify suitability for micro business listed 15 BSBWOR202 Organise and complete daily work activities listed 15 BSBWOR203 Work effectively with others listed 15 BSBWOR204 Use business technology listed 45 FNSACC301 Process financial transactions and extract interim reports listed 20 HLTAID003 Provide first aid 15 BSBADM302 Produce texts from notes 15 BSBADM303 Produce texts from audio transcription 15 BSBADM307 Organise schedules 11

12 Proposed HSC indicative hours Status in DRAFT Business Services Curriculum Framework Unit code Unit title 1 core unit 11 units min 7 listed units max 2 other Cert I and/or III 15 BSBADM311 Maintain business resources 20 BSBCMM301 Process customer complaints 15 BSBDIV301 Work effectively with diversity 30 BSBFIA302 Process payroll 30 BSBFIA303 Process accounts payable and receivable 20 BSBFLM305 Support operational plan 25 BSBFLM303 Contribute to effective workplace relationships 25 BSBFLM306 Provide workplace information and resourcing plans 25 BSBFLM309 Support continuous improvement systems and processes 20 BSBFLM311 Support a workplace learning environment 15 BSBFLM312 Contribute to team effectiveness 20 BSBINM302 Utilise a knowledge management system 15 BSBINM303 Handle receipt and dispatch of information 30 BSBIPR301 Comply with organisational requirements for protection and use of intellectual property 12

13 Proposed HSC indicative hours Status in DRAFT Business Services Curriculum Framework Unit code Unit title 1 core unit 11 units min 7 listed units max 2 other Cert I and/or III 20 BSBITU301 Create and use databases 15 BSBITU302 Create electronic presentations 25 BSBITU303 Design and produce text documents 20 BSBITU304 Produce spreadsheets 15 BSBITU305 Conduct online transactions 25 BSBITU306 Design and produce business documents 25 BSBITU307 Develop keyboarding speed and accuracy 25 BSBITU309 Produce desktop published documents 20 BSBPRO301 Recommend products and services 20 BSBPUR301 Purchase goods and services 20 BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements 20 BSBWOR301 Organise personal work priorities and development 25 BSBWOR302 Work effectively as an off-site worker 20 BSBWRT301 Write simple documents 13

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