Executive Secretary Course Outline

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1 Executive Secretary Course Outline Taught by real professionals/ teachers who guide you through every topic step by step. You can now avoid all the frustration and disappointment that comes when trying to learn. With our proven Training Courses-our tutors will guide you and teach you via an interactive student-teacher environment that is both fun and easy. Our Training System Is Proven and Guaranteed CyberModo course creators and instructors have worked on multiple projects published by top tier companies Our industry validated Training Program is aimed towards the student and the working executive who wants to make a career and cash in on the opportunity of the high growth and increasing demand for this kind of training. Inside This Training Program You Will... Master your progress via a fun and easy to learn course Learn step-by-step via Course Lectures, Video Tutorials, PDFs and Worksheets Get direct guidance and One-on-One Support from our Tutor Take Course Exercises that are then reviewed and graded for you Have our Tutor chart and monitor your progress Learn at the time of your convenience Get endorsement for the full tenure of the course Once candidates complete our course they may go on to Independently publish their own works, or work as Freelancers taking on projects for Clients, or they can directly benefit from a higher pay having enhanced their technical skill sets in a cutting edge technology space. How We conduct The Course & Tutorials The interactive learning instructions are based on the "concept and problem mechanism" which provides a systematic approach for all candidates. Our experienced team of developers and tutors have created and refined the course based on a proven system that works and is recognized in the industry. The course will train you via a step-by-step, fun and easy to learn methodology where our Tutors are available to you throughout the course.

2 The tutors are available to help you whenever you face a roadblock, or anytime you are stuck with understanding a conceptual problem or you face coding issues or you just simply need their guidance. You are never charged any extra fees whatsoever, for any support throughout the entire duration of the course. Content Structure of the Course All the course lectures are well structured and highly organized. The course is served on a daily or weekly basis in the form of Class lectures, Videos, PDFs, Worksheets and One-on-One help, which is given by highly qualified course instructors. Course outline is as follows: Course Overview: Operational & Business management is growing exponentially and there are high demands for multitalented secretaries with expertise in a range of skills. A secretary shall be defined as an executive assistant who possesses a mastery of office skills, demonstrates the ability to assume responsibility without direct supervision, exercises initiative and judgment, and make decisions within the scope of assigned authority Learning from a well-reputed institute, is what every executive desires. The Executive Secretary/Administrator Training Course offered by CyberModo Solutions Training Center ensures that our students gain expertise practical and theoretical knowledge, along with efficient administration and secretarial skills, which helps them to be successful in any industry, thereby increasing their career opportunities. Course Objective: The Objective Of the course is to provides a comprehensive education and enhance the knowledge of those candidates who are in general administration, projects, secretaries etc. After completing the Professional executive Secretary course, students will be able to Understand the following: Duties of administrative assistant, time management, Scheduling appointments, Organizational structure, Minutes, Memorandums, Improve office efficiency, handle office stress, handle work related problems, Oral communication, mail processing, understanding the technologies in the office, record management, plan for meetings, Conferences, supporting your Manager, Diary Management, Streamlining the office, business skills Communication & business writing skills, Office Administration. How Will You Benefit? Fast track your career as a executive secretary or personal assistant (PA) Learn the inside secrets of how to become an executive secretary or PA pro in months not years! Study a executive secretary course that was designed in conjunction with leading industry leaders Free up valuable time, don't waste time and money travelling to classes Study at your own pace whenever and wherever you are Have access to a tutor who works in the industry you are training for An executive secretary or personal assistant is an integral part of a management team, and we find that many of our graduates move into management roles in the years after they leave the institute.

3 Your training will prepare you for roles in small or large organizations in all industry sectors. It is the variety of opportunity and wealth of available positions that makes these programs so popular. Areas where recent graduates have been employed include: Advertising, marketing and public relations Banking and finance Entertainment Fashion and retail Finance and insurance Travel, hotels and leisure Legal Government Sporting organizations Medical Centers Real Estate Publishing This extensive training course will equip you with the skills and qualifications to gain employment in a variety of positions including: Personal Assistant Executive Assistant Executive Secretary Receptionist Administration Assistant Office Manager & Bookkeeping Assistant. Course Contents: Module 1: Executive Secretary/ Office Administrator Course Duration: 24 hours total 1. Office Management for 3hrs. 2. Secretarial Skills for 4hrs. 3. Public Relation & Presentation Skills for 4hrs. 4. Management & Supervisory Skills for 4hrs. 5. Written Business Communication for 9hrs. Module 2: E-Office (Computer training) for Executives Course Duration: 20 hours total Course Prerequisites: It would be ideal if you have any one or all of the below mentioned criteria. - An appropriate Diploma or higher school certification - A first Bachelor's degree or - A minimum work experience of 2 years Course Material: 1. Lectures, case studies, exercises and tutorials, led by the lectures, are supported by private study and work assignments. Participants also complete a significant project. 2. To support the lectures, the faculty would be using PowerPoint Slides, Audio, video or projectors and /or lecture notes as the course goes on. 3. The student would be provided with lecture notes as handouts or books which ever is appropriate to the lecture. 4. Recommended reference books or websites would be suggested to the students for further reading if the student needs a deeper understanding of the topics that are covered in the class.

4 Course Assessment: Performance Evaluation methods: 1. The assessment methods are internally marked. 2. After each lesson there will be assessments. This method of continual assessment ensures that your instructor can consistently monitor your progress and provide you with assistance throughout the duration of the course. 3.The assessment is a continues process and can be in the form of a written or oral assignment or task, business style reports, case studies, observations etc. The award is graded as A, B, C, D A Excellent B Good C Satisfactory D Needs Improvement Comprehensive Course Coverage: Module 1:Executive Secretary 1. Secretarial Skills: Session 1: Executive Secretary-Roles & Responsibilities 1. Secretary 2. Company Secretary 3. Executive Assistant 4. General Secretary 5. Management Assistant 6. Personal Assistant 7. Roles & Responsibilities of Administrative Assistant 8. Project Secretary- Job Description 9. Legal Secretary- Job Description Session 2: Efficient Secretary/ Administrative Assistant 1. The Basics of Becoming a Successful Administrative Assistant 2. How to Be an Exceptional Executive Assistant Tips for Getting Ahead as a New Administrative Assistant 4. How to be a Good Executive Assistant- Some more Tips Session 3: Human Relations & Interpersonal Skills 1. How to Manage Your Boss 2. Manage Your Boss Effectively- Few More tips 3. Getting Along With the Boss 4. How to Handle Stress at work 5. Certification of Professional Executive Secretary Page 6. How to Handle Coworkers With 'Big Ego' Problems 7. The Right Way to Deal With Difficult People 8. Grooming for Secretaries 2. Office Management Session 1: Record and File Management System 1. Records Management 2. Create an Effective Office Filing System 3. Mastering Your Filing System 4. Management of Records-Rules 5. Document Management System 6. Paperless Office 7. Basic Management 8. Management Tips 9. Eight Simple Tips for Management in Microsoft Outlook

5 Session 2: Arranging Meeting & Conferences 1. Arranging Meeting 2. Factors Affecting How Best To Run Meetings 3. Meetings - Basic Rules 4. Meeting Priorities 5. Meeting Planner Checklist 6. Meeting Agenda 7. Meetings Notes Or Meetings Minutes 8. Meeting Notes Structure And Template 9. Conference Planning Checklist Session 3: Arranging Travel Plan, Ensuring Work Place Safety & Handling Petty Cash 1. Certification of Professional Executive Secretary Page 10 of Arranging Travel Plan 3. Planning a Trip for Your Boss: The Checklist 4. Travel Planner 5. Ensuring Safety in the Workplace 6. Handling Petty Cash 3. Public Relations And Presentation Skills Session 1: Telephone and Customer Care Skills 1. The Importance of Telephone Skills 2. Why are telephone skills important? 3. How to Improve Telephone Skills 4. Test Your Telephone Effectiveness 5. Telephone Skills Top Telephone Tips for Professional Offices 6. Active Listening 7. Rules For Good Customer Service 8. Customer Care Skills - How to Handle Escalated Calls Session 2: Public Relation & Communication Skill 1. Writing Skills 2. Writing Effective s 3. AIDA: Attention-Interest-Desire-Action 4. Charts and Graphs 5. Public Relations Skill Session 3: Presentation & Public Speaking Skill 1. Better Public Speaking And Presentation 2. Speaking To An Audience 3. Presentation Planning Checklist 4. Presentation Skills Tips 5. Things To Think About 6. Presentation Skills Practice Tips 7. Sales Presentation 8. Public Speaking Skill 4. Management & Supervisory Skills Session 1: Management & Supervisory Skills 1. Intro To Management And Supervision 2. What is "Management"? What Do Managers Do? 3. What is "Supervision"? What Do Supervisors Do? 4. Core Skills In Management & Supervision 5. Problem Solving and Decision Making 6. Planning 7. Effective Delegation 8. Basics of Internal Communications 9. Twelve Tips for Becoming a Successful Manager 10. Eight Ways To Improve Your Managerial Skills 11. Supervisory Skills For New Managers

6 Session 2: Delegation and Team Building Skills 1. Delegation 2. Delegating Authority Skills, Tasks And The Process Of Effective 3. The Steps Of Successful Delegation 4. Levels Of Delegation 5. Levels Of Delegation - Examples 6. Successful Delegation 7. Why People Don t Delegate 8. When to Delegate 9. The Who and How of Delegating 10. Keeping Control 11. The Importance of Full Acceptance 12. Team Work And Team Building Essentials Session 3: Time and Stress Management Basics of Time and Stress Management: 1. Myths About Stress and Time Management 2. Major Causes of Workplace Stress 3. Biggest Time Wasters 4. Common Symptoms of Poor Stress and Time Management 5. Wise Principles of Good Stress and Time Management 6. Simple Techniques to Manage Stress 7. Simple Techniques to Manage Time 8. Role of "Gumption" Stress Management: 1. Identify sources of stress 2. Look at how you cope with stress 3. Avoid unnecessary stress 4. Alter the situation 5. Adapt to the stressor 6. Accept the things you can t change 7. Make time for fun and relaxation 8. Adopt a healthy lifestyle Written Business Communication PART I. Writing Skills CHAPTER 1: The Writing Process 1. Communicating through writing 2. Writing guidelines 3. The writing process 4. Effective sentences and paragraphs 5. Summary 6. Review Questions CHAPTER 2: Business Letters 1. Business Letters 2. Who writes Business Letters? 3. Why write Business Letters? 4. Business Letter Vocabulary 5. Business Letter Formats 6. Formatting Business Letters 7. Formatting Envelopes for Business Letters 8. Formatting Business Memos 9. Formatting Business 10. Planning a Business Letter 11. Writing a Business Letter 12. Proofreading a Business Letter 13. Useful phrases

7 CHAPTER 3: How to Make Business Letters 1. Business Letter Writing: Sales Letters 2. Business Letter Writing: Orders 3. Business Letter Writing: Claim Letters 4. Business Letter Writing: Claim Adjustment Letters 5. Business Letter Writing: Enquiries - Asking for Information 6. Business Letter Writing: Responding to Enquiries and Requests for Information 7. Business Letter Writing: Account Terms and Conditions 8. Business Letter Writing: Writing a Cover Letter when Applying for a Job CHAPTER 4: Minutes of the Meeting and Memo 1. Minutes of the Meeting How to Write Minutes of the Meeting Taking Minutes Transcribing Minutes Sample Board Meeting Minutes 2. Memo What is a Memo? Memo Samples Why write memos? How to write a memo? 3. Agenda Points to be noted Sample 4. Itinerary Trip Itinerary for the boss Sample CHAPTER 5: Preparing CHECKLISTS 1. Corporate Event Planning Checklist 2. Sample Checklist CHAPTER 6: Report Writing 1. Report Writing 2. Determine the Scope of the Report 3. Consider the Target Audience 4. Gather and Organize the Supporting Information 5. Analyze, and Weight the Supporting Information 6. Determine the Solution, Findings and/or Recommendations 7. Determining the Report Format 8. Elements of Effective Business Report Writing 9. Importance of Graphics 10. Importance of Evidentiary Alignment 11. Short Report AS ND BUSIRT OF SUCCESSFUL BUSINESS Module 2: E-Office for Executive Secretary 1. Keyboard Speed Development 2. Advanced MS Word (Text Production, Word Processing and Graphics) 3. Advanced MS Excel (Spreadsheets, Charts and Graphics) 4. Microsoft PowerPoint (Computerized Presentations) 5. Disk and file management (Microsoft Windows) 6. Usage of Internet 7. using Microsoft Outlook Effective utilization of Microsoft Office Applications in a modern office. Desk Top Information Management using Microsoft Outlook. PC Hardware familiarization, Local Area Networking & Internet sharing techniques. Trouble shooting of common errors in Windows and applications. Do it your self / Data back up solutions / Live assignments.

8 To protect your investment - we have a course retake guarantee... so there is absolutely no risk to you. CyberModo Solutions Office 507, Rania Business Center, Al Barsha, Dubai, UAE (Next to the Mall of Emirates) P.O. Box: Dubai, UAE Tel: Fax: Cell: Web:

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