Diploma of Business Management. Synopses Module Name Unit of Competency Description Computer Skills for Business Management

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1 Diploma of Business Synopses Module Name Unit of Competency Description Computer Skills for Business Produce simple word processed documents correctly operate word processing applications in the production of workplace documents. Create and use spreadsheets Communicate electronically Use business technology Create electronic presentations Design and produce text documents Produce Complex desktop published documents Create and Use Database correctly create and use spreadsheets and charts through the use of spreadsheet software. send, receive and manage electronic mail ( ), as well as to collaborate online using chat rooms, intranets and instant messaging. select, use and maintain a range of business technology. This technology includes the effective use of computer software to organise information and data. design and produce electronic presentations for speakers, for self access and for online access. design and develop predominantly text based documents using advanced features of word processing software design and produce complex desktop published documents. create simple two table relational databases with reports and queries, for the storage and retrieval of information

2 Small Business Design and Develop Complex Text Documents Produce spreadsheets Design and produce business documents Develop and use complex spreadsheets Identify risk and apply risk management process Participate in environmentally sustainable work practices Implement and monitor environmentally sustainable work practices Contribute to health and safety of self and others design and develop business documents using complex technical features of word processing software. develop spreadsheets through the use of spreadsheet software. design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications. use spreadsheet software to complete business tasks and to produce complex documents. identify risks and to apply established risk management processes to a subset of an organisation or project's operations that are within the person's own work responsibilities and area of operation. effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices. effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. participate in work health and safety (WHS) processes to protect own health and safety, and that of others.

3 Managing Customer Service Apply knowledge of WHS legislation in the Workplace Implement and monitor WHS policies, procedures and programs to meet legislative requirements Organise and complete daily work activities Work effectively as an off-site contractor Deliver a service to customers Process customer complaints Coordinate Implementation of customer service strategies understand work health and safety (WHS) Acts, regulations and codes of practice, and to contribute to actions to achieve compliance with WHS legislation in the workplace. implement and monitor the organisation s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. organise and complete work activities, and to obtain feedback on work performance. negotiate and perform self- managed, selfdirected work as an off-site worker performing agreed duties at an alternative site during some or all of scheduled work hours. deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. handle formal and informal negative feedback and complaints from customers. Operators may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.

4 Accounting Basic Reports Marketing Fundamentals Process financial transactions and extract interim reports Maintain financial records Report on Financial Activity Work effectively in a business environment Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others. This unit describes the functions involved in preparation and processing of routine financial documents, preparing journal entries, posting journals to ledgers, preparing, banking and reconciling financial receipts, and extracting a trial balance and interim reports. maintain financial records for a business. It includes maintaining daily financial records such as reconciling debtors' and creditors' systems, preparing and maintaining a general ledger, and preparing a trial balance. It also includes activities associated with monitoring cash control for accounting purposes. report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of statutory requirement reports. work effectively within a commercial or business environment. It includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organizational goals, values and standards. Promote products and services Undertake Marketing activities coordinate and review the promotion of an organisation's products and services plan, implement and manage basic marketing and promotional activities. It is a foundation unit that covers general and basic marketing and promotional activities that do not require detailed or complex planning or implementation. Leadership I Work effectively with others

5 Contribute to workplace innovation work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict. make a proactive and positive contribution to workplace innovation. Contribute to effective workplace relationship plan for the management of and to manage staff. It involves industrial relations, staff selection, staff records, induction, training, team development and career planning to enhance business operations through retaining a competent, committed and motivated team in the workplace. Organise personal work priorities and development organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. Operators may exercise discretion and judgement using appropriate theoretical knowledge of work scheduling and performance improvement to provide technical advice and support to a team. Managing Customer Service II Managing Finance Contribute to team effectiveness Manage quality customer service Manage Budgets and Financial Plans This specifies the outcomes required to by frontline managers to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation. develop strategies to manage organizational systems that ensure products and services are delivered and maintained to standards agreed by the organization. undertake financial management within a work team in an organisation. This includes

6 Operations Project Manage operational Plan Ensure a safe workplace Undertake Project Work planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances, and reviewing and evaluating effectiveness of financial management processes in line with the financial objectives of the work team and the organisation. establish, maintain and evaluate the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area in accordance with OHS legal requirements. establish, maintain and evaluate the organisational occupational health and safety(ohs) policies, procedure and programs in the relevant work area in accordance with OHS legal requirements. manage a straightforward project or a section of a larger project. Managing Risk Manage Risk manage risks in a range of contexts across the organisation or for a specific business unit or area. Managing People Support the recruitment, Selection and Induction of Staff Manage People Performance execute tasks associated with the recruitment cycle. manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

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