Lean Healthcare PowerDay

Transcription

1 Healthcare Performance Partners, a MedAssets company, presents Lean Healthcare PowerDay NATIONAL LEAN HEALTHCARE CONFERENCE Also featuring The Charge, an Introductory Lean Healthcare Training Course LEARN HOW TO TRANSFORM YOUR ORGANIZATION WITH PROVEN LEAN HEALTHCARE PRINCIPLES IMPROVE QUALITY. INCREASE PATIENT SATISFACTION. ENGAGE EMPLOYEES. REDUCE COSTS. PROVIDE BETTER CARE.

2 HEALTHCARE PROVIDERS, BIG AND SMALL, ALL HAVE THE SAME GOAL: providing the best care to the patients they serve, in the most efficient and cost-effective manner. By applying the expertise offered by Healthcare Performance Partners (HPP), healthcare providers can learn proven Lean healthcare concepts and apply them at their own organizations to improve efficiency and eliminate redundant and unproductive processes to improve care and lower costs. By attending HPP s The Charge and PowerDay, healthcare leaders can: HEAR how other healthcare organization have overcome challenges including changing workforce cultures, sustaining results and surviving transitions in leadership LEARN from preeminent Lean healthcare scholars who have successfully transformed organizations into safe, highquality and high performing healthcare delivery systems GAIN insight into how implementing Lean concepts can help you improve the quality of patient outcomes in delivery and transition of care, which are increasingly weighted measures for reimbursement in the wake of healthcare reform

3 Event Overview THE CHARGE MONDAY, APRIL 9, P.M. WHAT YOU WILL LEARN This half-day, introductory session is designed to introduce or refresh Lean healthcare concepts, including learning the terminology associated with Lean and A3 Problem Solving, waste in healthcare, etc. WHO SHOULD ATTEND C-Suite Leaders, Department Directors or Above in the following functional areas: Quality, Nursing, Supply Chain, Materials Managers, Performance Improvement, Finance, Operations REGISTRATION FEE $295 Hotel accommodations not included. See Hotel Rates chart for information. AGENDA 1:00-2:45 p.m. Introduction to Lean Healthcare, Terminology and Tools 2:45-3:00 p.m. Break 3:00-5:00 p.m. Lean Healthcare Hands-On Simulation NETWORKING RECEPTION MONDAY, APRIL 9, P.M. WHAT YOU WILL LEARN Take this opportunity to network with your peers and speakers WHO SHOULD ATTEND All participants in The Charge and PowerDay REGISTRATION FEE Included with The Charge or PowerDay Registration ATTEND BOTH The Charge and PowerDay for a reduced rate of $595 per person. HOTEL RATES MON APRIL 9 TUES APRIL 10 Mandalay Bay (resort fee included) $ 154 $ 204 THEhotel (resort fee included) $ 194 $ 224 Luxor (Plus $12.95 daily resort fee) $ 85 $ 85 HPP has a long history of helping some of the nation s top healthcare providers improve their processes to lower costs and improve efficiency. % Operating Room turnover 46 efficiency improvement % ER wait time 59 reduction % efficiency improvement for 56 centralized scheduling Learn more about Lean Healthcare PowerDay by visiting

4 POWERDAY TUESDAY, APRIL 10, A.M. 5 P.M. WHAT YOU WILL LEARN This full-day session is designed for healthcare leaders looking to expand their understanding of Lean healthcare. Participants will learn about best practices in proven Lean concepts that are easily applicable to such topics as change management, Lean leadership, patient satisfaction, Medicare reimbursement and Value-Based Purchasing. WHO SHOULD ATTEND C-Suite Leaders, Department Directors and Managers in Quality, Nursing, Supply Chain, Materials Managers, Finance, Performance Improvement, Operations REGISTRATION FEE $395 Hotel accommodations not included. See Hotel Rates chart for information. AGENDA 8:00-8:15 a.m. Introduction and Welcome 8:15-9:45 a.m. Approaching the Theoretical Limit of What is Possible in Healthcare Using Lessons Borrowed from Reliable Industries Presented by: Richard Shannon, M.D. In this session, attendees will learn that redesigning care by applying principles borrowed from other industries can result in the elimination of hospital-acquired infections and other medical errors. Dr. Shannon explains how redesign of bedside care can play an important role in healthcare reform through this great illustration of improved quality at reduced cost. 9:45-10:00 a.m. Break 10:00-11:00 a.m. Life after Death by Kaizen Presented by: Terry Howell, Ed.D. In this session, attendees will learn why solely conducting rapid improvement events is insufficient and cannot bring long-term improvement and sustainability. Dr. Howell will outline the elements required to maximize the benefit that can be gained from a comprehensive and robust Lean strategy. 11:00-Noon Lean-Led Hospital Design: Creating the Efficient Hospital of the Future Presented by: Naida Grunden & Charles Hagood In this session, attendees will learn that there is no better time to revisit the effectiveness of care processes than in conjunction with a building design project. Through multiple case examples, Ms. Grunden and Mr. Hagood, the authors of the new book, Lean-Led Hospital Design: Creating the Efficient Hospital of the Future, will explore the current healthcare design model and how it can be improved by implementing Lean principles. Noon-1:00 p.m. Lunch 1:00-2:00 p.m. A Quest for Excellence: Improving Patient Safety through a Lean Transformation Presented by: Samuel O. Johnson, M.D., MMM In this session, attendees will learn that even a chief medical officer can be a strong proponent to a Lean transformation. Dr. Johnson will share his experiences as a transformation leader and strategies he has employed to begin developing a Lean management system. 2:00-3:00 p.m. Leadership in the Trenches Presented by: David Munch, M.D. In this session, attendees will learn that five simple questions (when asked in the right way at the right times) can build the foundation for an effective Lean management system. Dr. Munch will draw from his own experiences in the field leading a Lean transformation to outline how hospital senior leadership and front-line staff can and need to be on the same page. 3:00-3:15 p.m. Break 3:15-4:45 p.m. Why Your Hospital Should Be Like a Factory Presented by: Mark Graban In this session, attendees will learn that using the same culture and management system as a factory can actually benefit hospital patients and staff. Mr. Graban will review the customs and characteristics of Lean s origins manufacturing and give examples to explain how factory thinking can improve the care environment and improve workplace satisfaction. 4:45-5:00 p.m. Closing Remarks/Q&A

5 About Our Our Speakers Mark Mark Graban Graban is author is author of the of book the book Lean Lean Hospitals: Terry Terry Howell Howell Ed.D. Ed.D. is the is chief the chief quality quality officer officer at at Improving Improving Quality, Quality, Patient Patient Safety, Safety, and and Employee Employee Hennepin Hennepin County County Medical Medical Center Center in Minneapolis/St. Satisfaction, a recipient a recipient of a of 2009 a 2009 Shingo Shingo Research Research Paul, Paul, Minnesota. Dr. Howell Dr. Howell is responsible is for oversight for oversight and and Professional Publication Award. Award. Mr. Graban Mr. Graban is also is also and and coordination of performance of improvement, currently currently co-authoring a new a new book book called called Healthcare service service excellence and and organization-wide planning. planning. Kaizen: Kaizen: Engaging Engaging Front-Line Staff Staff in Sustainable Before Before joining joining HCMC, HCMC, Dr. Howell Dr. Howell served served as senior as senior vice vice Continuous Improvements, due due in spring spring president president for Performance Improvement at HMD: at HMD: The The Smart Smart Hospital Hospital Company Company and and as President as President of Executive of Executive From From June June to June to June 2011, 2011, Mr. Graban Mr. Graban was was a senior a senior Learning, Learning, Inc. Inc. fellow fellow with with the Lean the Lean Enterprise Institute Institute (LEI), (LEI), a not-forprofiprofit educational organization that that is a leading is a leading voice voice in in He served He served on the on faculty the faculty of the of Institute the Institute of Healthcare of the Lean the Lean world. world. He continues He continues as an as LEI an faculty LEI faculty member. member. Quality Quality Improvement (IHI), (IHI), the Healthcare the Quality Quality a not-for- He has He has taught taught and and led teams led teams of hospital of hospital personnel and and Improvement National National Demonstration Project Project and and taught taught leaders leaders engaged engaged in multi-month in Lean Lean transformation graduate graduate courses courses in Tulane in Tulane University s International engagements in departments in including including laboratory, Medical Medical Management program. program. radiology, radiology, primary primary care care and and nursing nursing settings. settings. Samuel Samuel O. Johnson, O. M.D., M.D., MMM MMM is the is vice the vice president president Mr. Graban Mr. Graban also also is a popular is a popular blogger blogger ( of Medical of Medical Affairs Affairs and and chief chief medical medical officer officer at Northeast at org) org) and and has has created created more more than than podcasts podcasts with with Georgia Georgia Health Health System. System. During During his two his two years years at NGHS, at NGHS, Lean Lean leaders leaders from from different different industries. He serves He serves as a as a Dr. Johnson Dr. Johnson has has led the led implementation the of a of Lean a Lean consultant to selected to selected healthcare organizations through through transformation through through the creation the creation of the of Department the his company, his company, Constancy, Inc. Inc. June In June 2011, 2011, Mr. Graban Mr. Graban of Operational of Excellence to facilitate to facilitate process process improvemenment and and project project management for the for organization. the The The improve- also also joined joined the software the software company company KaiNexus KaiNexus as their as their chief chief improvement officer. officer. mission mission to develop to develop a culture a culture of continuous of improvement led to led the to creation the creation of Quest of Quest for Excellence, for which which serves serves Naida Naida Grunden is the is principal the principal of her of own her own Lean Lean as the as umbrella the umbrella for organizational for performance improvementment, leadership standard standard work work training, training, and and strategic strategic improve- Healthcare communications firm. firm. She She writes, writes, teaches teaches and and speaks speaks internationally on Lean on Lean Healthcare and and her her planning planning and and deployment through through Lean Lean principles, Six Six 10-year 10-year background observing observing its genesis its genesis and and growth. growth. Sigma Sigma expertise expertise and and ISO 9001 ISO 9001 certification. In 2001, In 2001, with with the not-for-profit the Pittsburgh Regional Regional Dr. Johnson Dr. Johnson previously served served as chief as chief medical medical officer officer Healthcare Initiative, Initiative, Ms. Ms. Grunden Grunden wrote wrote case case studies studies for Houston for Houston Healthcare in Warner in Warner Robins, Robins, Ga., Ga., leading leading as 40 as hospitals 40 hospitals across across Pennsylvania served served as a as starting a starting a Lean a Lean implementation which which resulted resulted in significant in point point to try to Lean try Lean in healthcare. in The The resulting resulting book, book, improvements in quality in quality and and patient patient safety safety measures measures The The Pittsburgh Way Way to Efficient to Efficient Healthcare has has become become as well as well as improvements as in employee in employee engagement a business a business school school textbook textbook and and remains remains a top-seller a top-seller in in scores. scores. He practiced He practiced general general OB/GYN OB/GYN for 21 for years 21 years in in the Lean the Lean Healthcare genre. genre. She She has has also also co-authored the Atlanta the Atlanta area. area. a new a new book book Lean-Led Lean-Led Design: Design: Creating Creating the Efficient the Efficient Hospital Hospital of the of Future. the Future. David David Munch, Munch, M.D. M.D. now now with with HPP, HPP, was was previously the the chief chief medical, medical, clinical clinical and and quality quality officer officer at Exempla at Exempla Ms. Ms. Grunden Grunden has has been been invited invited to speak to speak at the at Shingo the Shingo Lutheran Lutheran Medical Medical Center Center and and led its led five-year its five-year Lean Lean Prize Prize Conference and and the Lean the Lean Healthcare Europe Europe transformation with with significant results. results. Lutheran s conference. She She also also has has helped helped pilot pilot Chesley Chesley B. B. work work has has been been featured featured The at The Institute Institute of Healthcare of Sully Sully Sullenberger craft craft his speeches his speeches tying tying aviation aviation Improvement (IHI) (IHI) and and the Agency the Agency for Healthcare for safety safety to healthcare. to Research Research and and Quality Quality (AHRQ). (AHRQ). Charles Charles Hagood, Hagood, MBA MBA is president is president and and founder founder of of Dr. Munch Dr. Munch is an is instructor an instructor for the for Belmont the Belmont University University Healthcare Performance Partners Partners (HPP), (HPP), a MedAssets a Lean Lean Healthcare Certificate Program Program and and has has advised advised company. company. He has He has overseen overseen the introduction the and and implementation of Lean of Lean Healthcare systems systems in numerous in including including Yale-New Yale-New Haven Haven Health Health System, System, Henry Henry Ford Ford imple- many many healthcare systems systems in their in their Lean Lean journeys journeys healthcare organizations including including some some of the of largest the largest Health Health System, System, INTEGRIS INTEGRIS Health Health and and others. others. not-for-profit hospitals, hospitals, national national systems, systems, small small critical critical access access hospitals, hospitals, clinics, clinics, physician physician practices practices and and large large Richard Richard Shannon, M.D. M.D. leads leads a department a consisting for-profit for-profit systems. systems. of 400 of 400 faculty faculty and and staff staff personnel, comprising subspecialty divisions divisions at the at University the University of Pennsylvania, of Mr. Hagood Mr. Hagood also also is the is founder the founder of Lean of Lean Healthcare one one of the of top the academic top academic institutions in the in nation. the nation. He is He is Exchange, a top a ranked top ranked Website Website by Google, by Google, serving serving as as responsible for all for patient all patient care, care, research research and and educational the site the site for all for things all things Lean, Lean, Quality Quality and and Efficiency Efficiency in in activities activities of the of department. the Dr. Shannon Dr. Shannon is a member is a member Healthcare. Mr. Hagood Mr. Hagood has has worked worked with with Fortune Fortune of the of Pennsylvania the Health Health Care Care Cost Cost Containment companies throughout the world the world (GE, (GE, Tyco Tyco International Council s Council s Technical Technical Advisory Advisory Group Group and and has has testified testified Ltd., Ltd., Frigidaire, American American Greetings Greetings Corporation, Cessna Cessna before before Congress Congress patient on patient safety. safety. Aircraft Aircraft Company, Company, Nissan Nissan and and many many others) others) in their in their Lean Lean transformation and and process process improvement initiatives. Dr. Shannon Dr. Shannon was was exposed exposed to Lean to Lean through through training training at the at the Pittsburgh Regional Regional Health Health Initiative Initiative (PRHI), (PRHI), and and through through In architectural In design, design, Mr. Hagood Mr. Hagood also also has has overseen overseen training training under under Paul Paul O Neill, O Neill, former former U.S. U.S. Secretary Secretary of the of the the application the of Lean/TPS of Lean/TPS into into the planning, the planning, design design Treasury, Treasury, founder founder of PRHI of PRHI and and former former CEO CEO of Alcoa, of Alcoa, Inc. Inc. and and construction phases phases of a of wide a wide range range of clinical of clinical and and Dr. Shannon Dr. Shannon is a leading is a leading researcher on the on elimination the of of hospital hospital renovation and and construction projects projects as founder as founder central central line line infections. and and former former managing managing principal principal of TAG of TAG Design Design Services, Services, LLC. LLC. He also He also co-authored the new the new book book Lean-Led Lean-Led Design: Design: Creating Creating the Efficient the Efficient Hospital Hospital of the of Future. the Future. He He is the is founding the founding faculty faculty member member of the of Belmont the Belmont University University Lean Lean Healthcare Certificate Program. Program.

6 Need More Information? visit