OPENTEXT GLOBAL FAX SUMMIT 2011

Transcription

1 OPENTEXT GLOBAL FAX SUMMIT 2011 Tuesday, July 12 th and Wednesday July 13 th, 2011 Customer Workshops and Partner Day, Thursday, July 14 th, 2011 Westin La Paloma Resort & Spa, Tucson, Arizona SUMMIT AGENDA 1

2 The OpenText Fax and Document Distribution Group is pleased to announce the first annual OpenText Global Fax Summit will be held on Tuesday, July 12 th through Thursday, July 14 th, 2011 at the Westin La Paloma Resort & Spa in Tucson, Arizona. The summit is an exclusive event designed to educate and stimulate discussion between OpenText, our customers, users of fax technology and our reseller and technology alliance partners. Join colleagues and industry professionals for enriching educational sessions and a forum where you can interact, speak out, and be part of a team solution that will continue to address ever growing and changing business needs. The Global Fax Summit will provide a valuable platform for business executives and IT professionals to: Learn from industry experts and peers on leading trends in the fax and secure communication market, the latest in privacy and compliance best practice, Fax over IP (FoIP), SIP Trunking, fax integrations, hosted fax services and much more. Review the OpenText fax roadmap and provide your thoughts on enhancements and future integrations. Engage with OpenText customer support, development and professional service executives. Attend technical deep dives, workshops and listen to presentations from peers from the financial services, healthcare and manufacturing sectors. For updates on each topic, visit the Global Fax Summit website. Session titles and descriptions on the website may vary slightly from this agenda. 2

3 Tuesday, July 12 th Customers and Partners Time 7:00 am 7:30 am Registration Desk Opens 7:30 am 8:30 am Breakfast 8:30 am 10:00 am Welcome Matthew Brine, Vice President, OpenText Keynote Fax Market Trends and Insights Loren Johnson, Senior Industry Analyst, Frost & Sullivan 10:00 am 10:30 am Break 10:30 am 12:00 pm OpenText Fax Solutions Roadmap, Demonstration and Q&A Geoff Anderson, Senior Product Manager, OpenText and Treber Rebert, Senior Director, Research and Development, OpenText 12:00 pm 1:15 pm Lunch Business Sessions Technical Sessions 1:15 pm 2:45 pm Financial Services Leveraging fax technology to improve business processes, exceed customer need and meet regulatory requirements in a fast and changing financial world. FOIP and SIP Trunking Overview and Technical Considerations Facilitated by Eric Burger, Georgetown University and SIP Forum Chairman Emeritus Bud Walder, Enterprise Marketing Director, Dialogic Ted Smith, Area Vice President of Sales Engineering, Global Crossing 2:45 pm 3:15 pm Break 3:15 pm 4:45 pm Healthcare using fax to protect healthcare information and communicate with multiple healthcare providers Alison Kenda, Clinical Systems Analyst, The Children s Hospital Technical Customer Case Studies Financial Services Facilitated by Mark Stretch, International Solutions Manager, OpenText Kieran Lane, Softech Andrew Waterous and John Kuyper, US Bank 6:00 pm 9:00 pm Welcome Reception 3

4 Wednesday, July 13 th, 2011 Customers and Partners Time 7:00 am 7:30 am Registration Desk Opens 7:30 am 8:30 am Breakfast 8:30 am 10:00 am Demystifying Compliance Rebecca Herold, Privacy Professor Fax Management, Security and Compliance Oscar Chiu, Chief Technology Officer, Process Fusion 10:00 am 10:30 am Break 10:30 am 12:00 pm Introduction to Hosted Fax Services John Harrison, Senior Director, Business Development, OpenText Fax Integrations Panel Leveraging Fax Technology through Google, Microsoft, SAP, and Oracle 12:00 pm 1:15 pm Lunch Business Session Technical Session 1:15 pm 2:45 pm FOIP and SIP Trunking Taking your business to the next level Facilitated by Eric Burger, Georgetown University and SIP Forum Chairman Emeritus Bud Walder, Enterprise Marketing Director, Dialogic Ted Smith, Area Vice President of Sales Engineering, Global Crossing Technical Customer Case Studies Integrations Panel Q&A with OpenText Product Management, Engineering and Professional Services Geoff Anderson, Senior Product Manager, OpenText Treber Rebert, Senior Director, Research and Development, OpenText Jonathan Sze, Director North American Solutions, OpenText Jim Wieser, Senior Product Manager, OpenText 2:45 pm 3:15 pm Break 3:15 pm 4:45 pm Customer Roundtable Summit Conclusions & Executive Wrap-up 5:00 pm 6:00 pm Cocktail Reception 4

5 Thursday, July 14 th, 2010 Customer Workshops Time Workshop Fax Troubleshooting 8:00 am 8:30 am Tucson Office Bagels and Coffee with Customer Support and Development Management 8:30 am 10:00 am Workshop - Fax Troubleshooting Part 1 (Limited space registration required) Joshua Butcher, Sr Technical Instructor, OpenText 10:00 am 10:30 am Break 10:30 am 12:00 pm Workshop - Fax Troubleshooting Part 2 (Limited space registration required) Joshua Butcher, Sr Technical Instructor, OpenText 5

6 SESSION DESCRIPTIONS Tuesday, July 12 th, 2011 Topic & Presenter Partner and Customer Day Welcome and Keynote Matthew Brine, Vice President, OpenText Loren Johnson, Senior Industry Analyst, Frost & Sullivan OpenText Fax Solution Roadmap Geoff Anderson, Senior Product Manager, OpenText Product Demonstration Treber Rebert, Senior Director, Research and Development, OpenText Introduced and Moderated by Matthew Brine, Vice President, OpenText Description Matthew Brine will welcome GFS attendees and reinforce the value OpenText fax solutions provides our customers. Loren Johnson, Senior Industry Analyst, Frost and Sullivan will share his insights on current fax market trends based on research recently conducted by Frost & Sullivan. Loren will also share his views and experiences from customers and fax vendors learned during the research. This session will conclude with an opportunity for attendees to ask Loren and Matthew about trends they are seeing in the fax and secure document communications market. Taking into account our customers needs and the ever changing requirements in today s marketplace, Geoff Anderson, Senior Product Manager at OpenText, will provide an overview of RightFax 10, review our Fax Appliance strategy and share the OpenText Fax Solutions roadmap. Treber Rebert, Senior Director, OpenText Research and Development, will demonstrate and discuss upcoming engineering initiatives. Attendees will have an opportunity to participate in a Q&A session and offer suggestions for product enhancements. This session will be introduced by Matthew Brine, OpenText Vice President for Fax and Document Distribution. Matthew will provide a glimpse into our fax and secure document communications strategic direction. Business Track Sessions Financial Services Leveraging fax technology to improve business processes, exceed customer need and meet regulatory requirements in a fast and changing financial world. Healthcare using fax to protect healthcare information and communicate with multiple healthcare providers Alison Kenda, Clinical Systems Analyst, The Children s Hospital Presenters from two leading financial institutions will discuss their needs and usage of fax technology, including the challenges that they face and how they are overcoming them. Presenters will discuss how they have extended their fax environment beyond a simple on-ramp and off-ramp and their plans for fax and alternative forms of secure document communication. Multiple healthcare providers will discuss their fax journey through the HIPAA and HITECH maze and the challenges they are overcoming through fax technology to improve patient care and services, reduce costs and improve business processes whilst maintaining optimal adherence to data privacy and compliance. Technical Track Sessions FOIP and SIP Trunking Overview and Technical Considerations Facilitated by Eric Burger, Georgetown University and SIP Forum Chairman Emeritus Bud Walder, Enterprise Marketing Director, Dialogic Ted Smith, Area Vice President of Sales Engineering, Global Crossing Technical Customer Case Studies Financial Services Facilitated by Mark Stretch, International Solutions Manager, OpenText Kieran Lane, Softech Andrew Waterous and John Kuyper, US Bank Fax over IP (FoIP) is a hot topic today. During this session targeted at the technical professional, Bud Walder, Enterprise Marketing Director, Dialogic will discuss why T.38 has become the de facto standard for FoIP, including the benefit of its multi-level redundancy mechanism. Bud will also review why not all T.38 solutions are alike. Ted Smith, Area Vice President of Sales Engineering, Global Crossing will define SIP Trunking, discuss its prevalence today and in the future as well as review the issues associated with SIP Trunking and faxing. Multiple customers will describe their fax environment, review their fax architecture, discuss the challenges they are facing and share their prospective plans to overcome these challenges. This session will be a great platform for peer-topeer learning and to find out how other companies design their architecture and deploy fax solutions to best leverage their IT infrastructure and investments. 6

7 SESSION DESCRIPTIONS Wednesday, July 13 th, 2011 Topic & Presenter Demystifying Compliance Rebecca Herold, Privacy Professor Fax Management, Security and Compliance Oscar Chiu, Chief Technology Officer, Process Fusion Introduction to Hosted Fax Services John Harrison, Senior Director, Business Development, OpenText Fax Integrations Panel Leveraging Fax Technology through Google, Microsoft, SAP and Oracle Moderated by John Harrison, Senior Director, Business Development, OpenText Description Rebecca Herold, also known as the Privacy Professor, will discuss ways in which compliance efforts are and are not working and will provide associated real-life stories from various industries, such as healthcare, financial and e- commerce. Rebecca will also describe the common mistakes organizations make when addressing compliance and provide recommendations for more efficiently and effectively addressing compliance. Oscar Chiu, Chief Technology Officer, Process Fusion, will add to the above by sharing the best practices of using fax server technology to better manage, control and monitor activities to ensure optimal security and compliance. Fax services and cloud computing are hot topics as more and more organizations consider whether to maintain their fax server on-premise or move to an off-premise solution. John Harrison, Senior Director, Business Development at OpenText will review current fax service trends and explore the benefits of alternative faxing solutions. Learn from our panel of speakers of their experiences with fax integrations with key platforms and core business applications such as Google Apps, MSFT365, SAP and Oracle. This is an opportunity for you to engage in an interactive discussion on the do s and don ts and how to best extend your RightFax investment to address your business objectives and technical needs. Business Track Sessions FOIP and SIP Trunking Taking your business to the next level Facilitated by Eric Burger, Georgetown University and SIP Forum Chairman Emeritus Bud Walder, Enterprise Marketing Director, Dialogic and Ted Smith, Area Vice President of Sales Engineering, Global Crossing SIP Trunking allows businesses to blend connections for both data and voice into a single line. While deploying this service can help realize cost efficiencies and enhance the benefits of a hosted VOIP service without casting away existing investments in a traditional phone system; there can be issues with SIP Trunking technology and faxing. Join Bud Walder, Enterprise Marketing Director, Dialogic and Ted Smith, Area Vice President of Sales Engineering, Global Crossing in an interactive dialogue on the possible promises of SIP Trunking to your organization and the implications for faxing. Technical Track Sessions Technical Customer Case Studies Integrations Panel Q&A with OpenText Product Management, Engineering and Professional Services Geoff Anderson, Senior Product Manager, OpenT ext, Treber Rebert, Senior Director, Research and Development, OpenText, Jonathan Sze, Director North American Solutions, OpenText, Jim Wieser, Senior Product Manager, OpenText Multiple customers will describe their fax environment, review their fax architecture, discuss the challenges they are facing and share their prospective plans to overcome these challenges. After the case studies, OpenText training will host a Panel Q&A with OpenText Product Management, Engineering and Professional Services. Closing Session Customer Roundtable Summit Conclusions & Executive Wrap-up Join us for a discussion amongst all RightFax customers. This is an opportunity for you to share your experience and give us insights to how you would like to see OpenText fax server technology continue to help address your future business needs. During this session we will also discuss the establishment of an advisory council. Time permitting; we will continue our Panel Q&A with OpenText Product Management, Engineering and Professional Services. 7

8 SESSION DESCRIPTIONS CUSTOMER WORKSHOPS Thursday, July 14 th, 2011 Topic & Presenter Description Fax Troubleshooting Workshop Fax Troubleshooting Part 1 Joshua Butcher, Sr Technical Instructor, OpenText In the first of a 2-part session, we will take a closer look at the inner workings FoIP. This session will leverage what has been learned at the technical FoIP session on Monday, July 12 th. This session is practical and you will learn the differences between G.711 Passthrough and T.38 Fax Relay by looking at them under a Wireshark microscope. Fax Troubleshooting Part 2 Joshua Butcher, Sr Technical Instructor, OpenText The concluding section of this 2-part training session understand how to read SIP and H.323 traffic and use Wireshark, as well as other tracing tools, to evaluate and troubleshoot example scenarios of issues ranging from failed T.38 switch-over to high transmission error rates. At the end of this session and as time permits, OpenText Customer Support, Product Management, Solutions Consulting and Technical Training will hold an open technical Q&A session. 8