The Physician Leadership Institute Webinar Series

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1 The Physician Leadership Institute Webinar Series September 9 Leading Productive Teams October 14 Leading and Influencing Change November 11 Courageous Conversations: Having the Difficult Conversations December 2 and December 16 Health Care Payment Reform and Future Models of Delivery, Parts 1 and 2 All webinars are offered at 4:00 pm 5:00 pm CT These webinars are packaged and recommended as a series, yet for convenience can be taken independent of each other. The December webinars are a single topic in two parts so we encourage you to sign-up for both parts to maximize learning. Series Overview When physicians engage as strategic leadership partners, everybody wins. Clinical outcomes and quality are improved, patient satisfaction rises and health care organizations experience greater success. Physicians leading in partnership with other health care leaders ensures that key organizational decisions are informed by clinical expertise and a deep knowledge of patient concerns. Leading effectively, however, requires a set of skills and abilities that differ from those essential to clinical excellence and these skills are not commonly taught as a part of medical education. In order to reap the benefits of physician engagement in leadership, it is important that physicians have the opportunity to develop and enhance their abilities in five core competency areas: leading with purpose, leading self, leading with strategy, leading people and leading for results. The Physician Leadership Institute (PLI) offers customized webinars for your organization that help leaders enhance their knowledge, comfort and effectiveness in each of these areas. These are presented using a variety of virtual learning methodologies, allowing participants to maximize their learning from the convenience of their own location. Each webinar will be presented live by one of the seasoned leadership experts in PLI's pool of presenters and facilitators from across the country. Webinars can be offered individually or combined to create a leadership development series. Intended Audience Physicians, clinical leaders, medical directors, CMOs, CEOs, administrators

2 Webinar 1 September 9, :00 pm 5:00 pm CT Joseph Cooper, MD, Consultant, The Physician Leadership Institute, Tampa, FL Topics: Meetings are one of the most important avenues we have for sharing ideas and coordinating actions. Unfortunately, only a small percentage of meetings yield meaningful results. The ability to lead productive meetings is essential to effective collaboration and leadership. Through this session, you ll learn ways to enhance productivity and results in the meetings you lead. Webinar Objectives Identify the four pillars of effective teams. Describe the five stages of team development. Explain five common dysfunctions of a team and strategies for overcoming these. Assess your own team s performance and identify action steps to enhance effectiveness. Faculty: Joseph Cooper, MD, is a practicing board-certified ophthalmologist and a member of the American College of Physician Executives. Dr. Cooper has been a member of the medical staff of Marietta (OH) Memorial Hospital for more than 25 years and has held numerous medical staff positions including department chair, credentials chair and president of the medical staff. He has also served as a hospital board trustee and chaired the board quality council. For the past eight years, Dr. Cooper has worked as a senior consultant with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. He consults with hospitals and medical staffs across the country in the areas of medical staff organizational functions, governance and bylaws, peer review, credentialing and privileging and leadership training. He is a physician leader who brings more than 25 years of experience in medical staff functions and affairs to his work with physicians, hospitals, and health care organizations across the country. He is the author of The Greeley Guide to Medical Staff Bylaws. Dr. Cooper holds a bachelor s degree of science and master s degree of science from Bucknell University and received his medical degree from Hahnemann University in Philadelphia. He completed his ophthalmology residency training at Geisinger Health System in Danville, PA.

3 Webinar 2 October 14, :00 pm 5:00 pm CT Brad Pollins, MS, SPHR, Executive Director, The Physician Leadership Institute, Tampa, FL Topics: Culture eats strategy for lunch is a well-known axiom that refers to the importance of cultural acceptance of change. According to various independent research studies, between 60 and 90 percent of change initiatives fail because leaders focus solely on the quality of a proposed solution and not on developing a strategy for engaging stakeholders. In this session, participants will learn strategies for gaining commitment to change and overcoming resistance. Webinar Objectives Describe the three core phases of transition. Explain a roadmap for leading sustainable change. Anaylze reasons why transformation efforts often fail and steps to facilitate successful change. Faculty: Brad Pollins has 28 years of professional experience in organizational effectiveness, strategic planning, change management, culture transformation, patient experience improvement, employee engagement and leadership talent development. Pollins has worked in a variety of industries including consulting, insurance and health care and has been a key member of corporate leadership teams providing strategic and operational insights. During the past 15 years, Pollins has worked in health care leading programs to transform culture to achieve better strategic and operational outcomes. He has also led a number of ground-breaking initiatives including assessment centers, talent selection, discovery charts, Lean production and leadership academies. He has received a number of recognitions including the President s Circle Award of employee engagement and Employer of Choice and Premier Health Care employer awards. Pollins has a master s degree in industrial and organizational psychology from the University of Central Florida, a bachelor s of arts degree in psychology from the Florida State University, and is certified as a Florida Sterling Council and Malcolm Baldrige examiner.

4 Webinar 3 November 11, :00 pm 5:00 pm CT Wes Avants, MA, Executive Director, The Physician Leadership Institute, Tampa, FL Topics: The most influential leaders are those who are able to have the difficult conversations in a constructive and courageous manner. The ability to speak directly about the issues that matter in a way that gets the optimal results, while also sustaining trust and respect in the relationship, is a high-level leadership skill that can be learned and enhanced. Through this session, participants will learn the practices essential to becoming a courageous conversation leader. Webinar Objectives Analyze their typical responses when in a difficult conversation or conflict situation. Recognize the drivers of this response and be able to adapt when needed. Identify the issue, emotions and relationship dynamics at play in a given conversation. Apply tactics for maintaining trust and safety when conversations become challenging. Describe core communication skills for addressing conflicts and problems in a constructive manner. Faculty: Wes Avants, as a consultant, author, speaker, facilitator and coach, has positively impacted people in boardrooms and in colleges, warehouses, non-profits, government and professional organizations all across the U.S. and overseas. His key strengths are in development and delivery of leadership training and coaching and development, implementation and assessment of strategic organizational transformation initiatives. Avants regularly addresses corporate audiences across a variety of topics including leadership, lessons from history, health spirituality, personal transformation, values and sustainability. In addition to his work as an organizational consultant, performance coach and speaker, Avants has been a sales trainer for a national real estate franchise, a college instructor in psychology, a wilderness facilitator for leadership teams, a lecturer for Russian universities and founder of a non-profit organization addressing the psychological, social and spiritual needs of individuals recovering from addictions. His extensive and diverse formal education in leadership, organizational and personal psychology and conflict resolution includes Columbia Seminary, Central Oklahoma University, Pepperdine University and Texas A&M University.

5 Webinar 4 (2 Parts) December 2, :00 pm 5:00 pm CT December 16, :00 pm 5:00 pm CT Erika Eckley, Director of Government Relations/Staff Legal Counsel, Iowa Hospital Association, Des Moines Jackie Stetina, MBA, Executive Director, The Physician Leadership Institute, Tampa, FL Topics: The way health care is delivered and paid for is changing in ways that impact all who practice medicine and lead in the current and future landscape of health. During this session, the presenters will explore the key ways that health care payment and delivery have changed as well as anticipated future trends. In particular, historic milestones in health care legislation and regulation will be covered as well as the impact of reimbursement reform on health care delivery. Webinar Objectives Describe how the health care system evolved to pre-affordable Care Act conditions. Identify barriers and cost implications of past legislation to the present. Describe the fundamentals of health care reform: funding, programs and incentives. Discuss new delivery models hospitals can employ in response to health care reform. Assess the impacts these changes have on Iowa hospitals. Facility: Erika Eckley is director of government relations for the Iowa Hospital Association, where she is responsible for federal advocacy and monitoring the impact of federal legislation on Iowa hospitals. Eckley received her law degree from Drake University and a master's degree in public administration from Iowa State University. Eckley is also an adjunct professor at Des Moines University, teaching about health care law and ethics. She has worked in private practice, as a clerk for Iowa s judges and in other positions in which she wrote and spoke about issues impacting Iowa industries and groups. Jacalyn Stetina is an executive director at the Physician Leadership Institute where she oversees the development and implementation of innovative leadership programs and curriculum. She has 25 years of experience as a corporate trainer, coach and curriculum design consultant in the areas of sales, leadership and organizational development, with a special interest in health care economics. Previous experience includes working as a consultant for General Electric and other clients in both for profit and non-profit organizations, where she taught and coached many diverse clients in the U.S. and around the globe. More recently, she was the marketing and reimbursement director for a medical device start-up company. Stetina is a graduate of the University of Wisconsin with a degree in medical technology and master s degree in business administration.

6 Registration Instructions Each organization that registers is required to provide an address. The address listed will be sent log-on information and handouts. Registration fee is charged per phone line. Multiple individuals from the same institution may participate for the same fee. Those registered but not logged into the webinar will be billed. Cancellation/Refund Policy A full refund will be given to all cancellations received 10 or more business days prior to each program. A $25 administration fee will be charged to all cancellations received six to nine business days prior to each program. No refunds will be given to cancellations received five or fewer business days prior to each program. Refunds will be calculated by the date received and the IHA business days remaining prior to each program. IHA reserves the right to cancel each program due to insufficient enrollment in which case pre-registered participants will be notified and full refunds provided. All cancellations and substitution requests must be sent to Marilee Mitchell by . ADA Policy IHA does not discriminate in its educational programs on the basis of race, religion, color, sex or handicap. IHA wishes to ensure no individual with a disability is excluded, denied services or segregated or otherwise treated differently than other individuals because of the absence of auxiliary aids and services. If you need any of the auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this program, please call , fax or write to the Department of Education at IHA.

7 The Physician Leadership Institute Webinar Series September 9, October 14, November 11, December 2 and December 16 4:00 pm 5:00 pm CT These webinars are packaged and recommended as a series, yet for convenience can be taken independent of the each other. The December webinars are a single topic in two parts so you are encouraged to sign-up for both parts to maximize learning. Two Ways to Register Online: Mail: IHA, 100 E Grand, Ste 100, Des Moines, IA *All correspondence regarding the webinar links and materials will be sent to the person registered. Last Name First Name Organization Name Title Organization Address City State/Zip Telephone No. ( ) Fax No. ( ) Address (required) Webinar Fees September 9 Webinar 1 $150 IHA Member / $180 Non-IHA Member October 14 Webinar 2 $150 IHA Member / $180 Non-IHA Member November 11 Webinar 3 $150 IHA Member / $180 Non-IHA Member December 2 Webinar 4, Part 1 of 2 $150 IHA Member / $180 Non-IHA Member December 16 Webinar 4, Part 2 of 2 $150 IHA Member / $180 Non-IHA Member All Webinars $700 IHA Member / $950 Non-IHA Member Payment Information Check (payable to IHA) Bill my institution Credit Card American Express MasterCard Discover VISA For IHA Office Use Only # Date Received Program Fee Amount $ Check # Check Total $ Organization Personal Cardholder Name (please print) Credit Card No. Security Code Expiration Date Cardholder s Phone No. ( ) Cardholder Signature

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