INFORMATION FOR POTENTIAL APPLICANTS. Helpdesk Support Officer Contract Position Term 2, 2014 (28/4/2014 4/7/2014)

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1 INFORMATION FOR POTENTIAL APPLICANTS Helpdesk Support Officer Contract Position Term 2, 2014 (28/4/2014 4/7/2014) Thank you for your interest in Nazareth Catholic Community. Below you will find instructions to follow when submitting your application. Your application should include: 1. A brief covering letter stating the position for which you wish to apply. 2. Curriculum Vitae (2-3 pages) listing three referees, relevant to the position, with phone numbers. Please ensure that you include your current employer. It is essential that you seek your referees' permission to list them as willing to speak about you in relation to this position. You are asked to forward to them a copy of the advertisement and the Position Information Document. This will mean that they are better able to speak about your suitability for the position, as they will be able to speak in specific terms. 3. A statement addressing the criteria in the Position Information Document. This section should be about 2 pages long. 4. Copies of the following certificates are required to be submitted with your application a. Police Clearance to work in Catholic Education b. Approved Responding to Abuse & Neglect Education and Care training. c. BELS First Aid training. Please also ensure that you complete the Applicant Declaration Form (available on our website) and include it with your application. Please submit your application to: Mr Darren Bailey Business Services Manager E: to jane.fox@nazareth.org.au OR P: PO Box 28, FINDON SA 5023 Applications close on Friday 11 April 2014 at 4.00pm. The panel will draw up a short-list of applicants for interview based on applications, and where necessary, referee reports. Normally, you will either receive a phone call or requesting that you attend an interview, or correspondence saying that you have not been short listed, within a week to ten days of the closing date for applications. I wish you well should you decide to proceed with your application. Yours sincerely Jane Fox Personal Assistant to the Director

2 We are a Catholic Community of welcome, connecting faith, family and education. HELP DESK SUPPORT OFFICER Nazareth Catholic Community Position Information Document The aim for the Adelaide Church, her schools, parishes and services is to collectively engage with families to create communities of faith and well being. The Church s deepest desire is to connect across the lifespan of families from newborns and preschoolers, to primary and secondary students and into adulthood. Supporting families to make their lives happier and healthier as members of a vibrant Catholic community is key to living the vision of the Nazareth Catholic Community. The Nazareth Catholic Community brings together families from the Albert Park/Pennington, Flinders Park/Hindmarsh and Seaton parishes and engages with other parishes in the Western suburbs. Nazareth connects with families in a whole-of -life journey to minister to their needs, by providing a range of integrated services and opportunities to support the spiritual, social, emotional and intellectual growth and well being of its family members. At the heart of Nazareth s vision is a community who gather in prayer and celebration, with the Eucharist, from which it draws it inspiration, as the focus. The Christian message, together with the Catholic Traditions and practices are evident in contemporary, relevant and diverse gatherings. Lifelong opportunities for education and development are at the heart of this innovative endeavour. Name Position Title Helpdesk Support Officer Stream Resources X Admin & Finance Curriculum Extension Boarding House Stream Grade: 2 Year: Appointment Date 28/4/2014 to 4/7/2014 Employment Category: Permanent Replacement Temporary X Casual Hours worked per week: Weeks worked per year 37.5

3 2 Key Working Relationships Internal The Director Nazareth Catholic Community Business Services Manager Nazareth Leadership Team Network Manager ICT Staff Nazareth staff and students External Catholic Education Office ICT vendors ICT insurance providers Broad Purpose The Helpdesk Support Officer reports to the Network Manager and is responsible for ensuring an appropriate helpdesk service is operated in an efficient and efficient manner to support the Community s needs. The position provides support for a range of help desk duties and first tier ICT resolutions for students and staff. The role operates the daily hire laptop program and maintains ICT asset records. Key Responsibilities/Duties Provide a high level of customer service for teachers, support staff and students. Provide an efficient and effective help desk service using Active Directory. Diagnose and resolve hardware and software faults with laptops, student devices, desktops and printers. Provide an equipment repair service by working with the manufacturer including warranty claims in a timely manner. Manage the laptop daily hire facility for students in an efficient manner including monitoring laptop availability. Maintain the asset management records using Oliver to ensure information is accurate and up to date. Coordinate insurance claims with the nominate provider in a timely manner. Assist to diagnose and resolve hardware and software faults with servers, switches, network infrastructure and connectivity. Maintaining accurate and timely documentation including preparing Help and How to documents for users as well as contribute to our knowledge database. Coordinate the ordering of replacement toners for the printer fleet. Assist with imaging laptops when necessary. Setup Multimedia equipment for meetings as required. Other duties as nominated by the Network Manager.

4 3 P E R S O N S P E C I F I C A T I O N S Be committed to the vision for Nazareth Catholic Community Possess the commitment, knowledge and skills necessary to foster Christian community and an ethos appropriate to a Catholic Community Have a good understanding of the Catholic tradition, culture and ethos Demonstrate an understanding of, and commitment to, principles of social justice, gender and equity Display initiative, confidentiality, professionalism and skill in carrying out the tasks associated with the position. Possess oral and written communication skills Ability to work closely with other technicians and team members Analyse and solve problems Experience maintaining a helpdesk service Knowledge and experience of Microsoft Active Directory Knowledge of ICT network environment including LAN, WAN, WLAN. Knowledge and experience of Microsoft Windows Server, Exchange and Active Directory Experience of Microsoft operating systems and desktop applications Knowledge of the Oliver data base for asset management Knowledge of repair, insurance and warranty claims processes. W H & S As a Worker, while at work you must take reasonable care for your own health and safety take reasonable care that your actions or omissions do not adversely affect the health and safety of other persons comply, in so far as you are reasonably able to, with any reasonable instruction given by the employer cooperate with any reasonable policy or procedure that you have been informed of that is related to health and safety Reference: Division 4, Section 27 and 28 WHS Act 2012

5 4 S P E C I F I C R E Q U I R E M E N T S Qualifications and Training First Aid for Schools and Centres, OR Senior First Aid Certificate (if nominated First Aid/ Health Care Officer) Approved Mandatory Notification training Police Clearance to work in Catholic Education SA A current driver s licence is essential. Some out of hours work will be required. P E R F O R M A N C E R E V I E W The employee must undertake performance review on an annual basis On the first anniversary of appointment and biennially thereafter, or at another mutually agreed time, consultation will occur between the employer and the employee to ensure that the duty statement is accurate. SIGNED Date (Director) SIGNED Date (Employee) ROLE REVIEW DATE PERFORMANCE REVIEW DATE