Job Description and Employee Specification. Job Description

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1 I M M A N U E L C O L L E G E A School of the Lutheran Church Job Description and Employee Specification Title: Classification: Tenure: Information Technology Systems Manager (ITSM) Lutheran Schools Officer Grade 6 plus allowance. Continuing full time Qualifying period: 6 months Job Description 1. Summary of the broad purpose of the position: The ITSM is responsible for the maintenance and ongoing development of the College information technology systems (ITS) and communications infrastructure, including all hardware, software, applications and associated support services. The ITSM also provides strategic advice of a technical nature to achieve the desired educational outcomes. 2. Use of knowledge: The ITSM is required to: Demonstrate self-directed development and maintain sound knowledge and skills in areas relevant to the position. Undertake research and investigation to inform the development of policy and strategy that is of significance to the strategic direction of the College. Have and maintain qualifications and competencies relevant to the role. Initiate, develop and implement policies, strategies and work practices as necessary to achieve outstanding outcomes for the College. 3. Use of skills and problem solving: The ITSM is required to hold skills and problem solving capabilities commensurate with an important leadership position and consistent with the specialized and technical environment in which the position operates. Frequently required to apply knowledge and skills to perform complex tasks. 4. Judgment: The ITSM generates and evaluates ideas through the analysis of information and concepts at an abstract level across a range of hypothetical scenarios and actual situations. 5. Responsibility and accountability: The ITSM is accountable for a broad range of personal and team outcomes, being responsible for the overall planning and monitoring of work for eservice functions. 1

2 The ITSM is responsible for the development of policy and practices affecting staff across the College. 6. Working Relationships (context of operations): The ITSM: Reports to and receives broad direction from the elearning Coordinator; Is accountable for a broad range of personal outcomes and the outcomes of the eservices team. Engages and monitors the performance of contractors; and Works closely with staff across all areas of the College in ensuring systems and services meet customer and College requirements. 7. Special conditions: The College requires access to the network and associated services to be reliable and continuous, with minimal down-time. The ITSM is responsible for ensuring that reliability and continuity, which will at times require immediate response to urgent issues including occasionally after hours and on weekends. The ITSM must therefore take reasonable steps to ensure any break-downs affecting continuity of critical systems are responded to at any time. The salary and allowance associated with this position recognizes and compensates for the expectation that the ITSM will be required to work additional hours and respond as necessary outside of standard business hours in order to fulfill the role. 8. Performance reviews To be conducted annually with the elearning Coordinator. 9. Statement of key outcomes and associated activities: Area of Responsibility Effective operation of IT systems Sample duties Monitor and maintain network and computing serviceability; Advise on security issues related to the internal and external network; Report and record all faults; Maintain and record network logs; Advise on current or potential problems; Trouble-shoot faults and breakdowns; Advise on modifications/improvements to the server infrastructure to ensure suitable service levels are maintained; Install/maintain the extensive server and network infrastructure that exists at the College; Ensure suitable backups exist of all College data so that no single failure/event will result in loss of all data. Performance measures System downtime is below industry standards. Network logs are up to date at all times. Backups are maintained in accordance with College policies at all times. Provision of Technical Services Install, modify and maintain hardware facilities across the College as required; Outsource services as approved and ensure Hardware is maintained in excellent operating condition. 2

3 prompt return to service; Install, modify, update and remove software features of the network and information technology services of the College as appropriate; Develop and maintain imaging systems in line with changing needs and to ensure the early return to service of any identified faulty equipment; Advise upon compliance with all applicable Australian approved standards. Provision of eservices and team leadership Instil and encourage a culture of excellent customer service in the eservices team; Lead, direct, manage and undertake performance reviews of the eservices staff; Manage the provision of eservices support including help desk and ticketing system; Ensure staff in the eservices team are appropriately trained and adhere to safe operating procedures at all times. Staff are satisfied that they receive excellent service. Performance reviews are completed no less than annually. System documentation Develop and maintain extensive records including network drawings, equipment and fault reporting databases; Develop and maintain accurate records of the network infrastructure including all program and network settings, scripts, policies and permissions. Network drawings and associated documentation is up to date at all times. Information Technology Systems strategic development and budget Recommend and implement approved standards on an on-going basis; Evaluate current uses and project future needs and trends in ICT; Under guidance from the elearning Coordinator, advise on strategic long term planning direction for the College network to ensure it can meet current and expected future requirements; Evaluate and advise on new technologies; Provide technical guidance in relation to requirements for all building modifications to ensure there are adequate facilities for computers/printers/telecommunication etc. as required; Conduct product research and determine appropriate equipment and services to enhance the ICT environment within the College; Provide advice for new IT infrastructure in upcoming building projects; Obtain relevant pricing from suppliers in order for budgets to be correctly and accurately submitted; Share responsibility in the development and The elearning Coordinator is satisfied with the quality and timeliness of advice and recommendations received. 3

4 monitoring of the eservices budget, including approved capital expenditure. Monitoring of systems One to One laptop program Develop and maintain necessary monitoring services; Ensure that breaches of internet and activity are logged and inappropriate use is reported to the relevant Head of School. Liaise with vendors and recommend suitable devices for the laptop program; Provide ongoing support for the laptop program re best practice and management. Heads of School are satisfied with the quality and timeliness of information received. Health and Safety Maintain a strong awareness and understanding of work health and safety requirements relevant to the position and the eservices team and ensure these are complied with at all times. Provide strong leadership and direction to ensure activities are carried out safely. Undertake regular inspections and risk assessments to identify hazards and act as necessary to rectify problems identified in areas and activities under the control of the ITSM. Ensure safe work practices are adopted at all times. Report or make recommendations as necessary to avoid, eliminate or minimise hazards. No lost time injuries in the eservices team or as a result of equipment malfunction. Hazards are identified and rectified promptly. Other duties As directed by the elearning Coordinator or the Principal. Personal Maintain high standards of professional appearance. Promote and support a positive work culture by maintaining effective working relationships and communicating effectively with staff, customers and visitors. 4

5 Employee Specification 1. Essential characteristics: Educational and vocational qualifications A commercially recognised certificate (eg Microsoft Certified Systems Engineer) and/or a tertiary qualification (eg diploma or degree in a relevant area of IT). Personal skills, abilities and aptitude Proven ability to organize and prioritise multiple tasks. An advanced level of expertise in management of ICT functions. Demonstrated strong competence in systems architecture. Appreciation of, and commitment to, the values and ethos of a Christian school. Effective verbal and written communication skills. Energetic, reliable and self-motivated. Committed to maintaining confidentiality. Capacity to think laterally and conceive new ideas and opportunities. Able to resolve potential conflict situations in a timely and professional manner. Flexible and willing to initiate change and adapt to changing environments. A strong commitment to customer service and helping people. Strong personal discipline in managing time, organizing and prioritizing one s own work as well as that of other employees. Experience Extensive experience in a diverse ICT environment. Demonstrated success in managing people and the ability to work collaboratively in a team. Demonstrated success in the application of relevant technologies. Experience in directing the activities of contractors in a systems management context. Knowledge Excellent knowledge in areas such as systems architecture, security and business continuity. 2. Desirable characteristics: Educational and vocational qualifications Current drivers licence. A current First Aid certificate. Personal skills, abilities and aptitude Demonstrated ability to provide leadership to staff and students. Strong commitment to continual improvement. Flexible and able to intitiate and lead change in a multi-faceted workplace. Able to exercise significant independent professional judgment. Able to work under broad direction. 5

6 Demonstrated skills in establishing effective working relationships based on mutual respect. Sound skills in evaluating complex ideas and issues through the analysis of information and concepts. Able to apply knowledge and skills to perform complex tasks. Experience Experience and knowledge of technology as applied in educational environments. Knowledge Job Description and Employee Specification Approval The above description of the position of Information Technology Systems Manager is agreed and accepted. Signed: Signed: Name: (Information Technology Systems Manager) Date: Name: (Principal) Date: 6