POSITION INFORMATION DOCUMENT EDUCATION SUPPORT OFFICER CHRISTIAN BROTHERS COLLEGE - Adelaide (AN ACCREDITED EDMUND RICE EDUCATION AUSTRALIA SCHOOL)

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1 POSITION INFORMATION DOCUMENT EDUCATION SUPPORT OFFICER CHRISTIAN BROTHERS COLLEGE - Adelaide (AN ACCREDITED EDMUND RICE EDUCATION AUSTRALIA SCHOOL) Name Position Title Employment Stream IT Technician Resources (Admin/Finance, Resources, Extension, Curriculum, Services) Permanent X Replacement Temporary Casual Grade 3 Year Hours Worked Per Week 37.5 Weeks Worked Per Year 48 Commencement Date KEY WORKING RELATIONSHIPS Principal Students / CBC Families / Community IT Manager (Line Manager) Business & Finance Manager CBC Staff and organisations affiliated with the College INTRODUCTION Christian Brothers College is a Catholic School in the Edmund Rice Tradition. It is one of Adelaide s oldest and most respected Colleges and has been educating boys in South Australia since The College provides an educational service Birth to Year 12 across three campuses. CBC Child Care Centre, CBC Junior Campus and Senior Campus. The college has a current enrolment in 2014 in the vicinity of 1360 students across the three campuses. Christian Brothers College provides a vibrant and creative response to the educational needs of today. (Charter for Catholic Schools in the Edmund Rice Tradition ). The College aspires to be faithful to the four EREA Touchstones of Liberating Education, Inclusive Community, Gospel Spirituality, and Justice and Solidarity as described in The Charter for Catholic Schools in the Edmund Rice Tradition. The four Touchstones are reflected in the Vision and Mission statements of the Christian Brothers College Strategic Direction Plan ( ). This Plan also connects the Touchstones with the four core strategic values of Christian Brother s College Faith, Excellence, Community and Compassion values which inform our continuous improvement in education, decision making and action. These values are at heart of the College s Vision, Mission, and Strategic Plans. The Please visit our College website for more information October 2014

2 BROAD PURPOSE The IT Technician will promote the CBC and EREA mission, vision, values and touch stones in all aspects of the role. They will work within available budgetary and staffing levels to ensure optimal student outcomes and promote contemporary 21 st Century teaching and learning. They will establish and maintain positive working relationships with staff, the wider community, students and their families to effectively individualise student learning. They will have well developed skills in ICT and the ability to communicate effectively with all members of the College community and its external partners. The IT Technician will have the knowledge, skills and demonstrated capacity for the self-directed application required to perform tasks involving independent use of a high degree of technical, or applied theoretical knowledge, and interpersonal skills. The IT Technician is responsible for the day to day effective and efficient operation of the Colleges IT systems and services, and will; Support and provide assistance with the management of the Colleges IT systems and services Support users (teaching and administration staff, students and parents) of the network as required which includes IT network related issues, new installations, re-configurations and updates. Assist with the deployment of workstation SOE images as required Develop and maintain a strong customer service focus when dealing with staff and students through providing high quality first level IT support Understand College processes and procedures to ensure that ongoing maintenance and support can be continually improved and managed for the College Display good judgement when dealing with user problems, ensure that correct escalation procedures are followed The IT Technician will: DUTY STATEMENT Provide the first point of contact for staff and students seeking IT support including but not limited to: Troubleshooting password and login problems Troubleshooting Internet access problems Checking printer cartridges and replace as appropriate Colour printing for staff and students and recording for budget purposes Providing instruction on the use of school software ie Microsoft Office, Markbook, ClickView, etc. Data recovery from USB and network drives using software tools Assisting with setting up projectors, screens and laptops for presentations Setting up wireless connections on staff or student laptops Assisting staff and student with the schools web based systems, ie Scholaris and Preceda Responding promptly to problems in computer laboratories and classrooms Maintenance of computers and laptops during school holidays: Deploy the current student SOE to all student machines Replace faulty equipment Collect serial numbers of faulty PCs and monitors for warranty purposes Produce a summary of the deployment Assist the Network Administrator with IT related projects such as desktop and infrastructure rollouts by: Assisting with new rollouts, software installation and deployment tasks Unpacking and setting up new desktops and laptops Decommissioning old equipment October 2014

3 Advise staff of network issues and IT related procedures, including regular reminders of procedures Research and test software for the College as required Assist the Network Administrator with Asset Management by: Assisting with the purchase and disposal of all IT equipment, audio visual and multimedia assets of the College Maintaining an asset register by auditing hardware, bar-coding equipment and recording all serial numbers of resources and their locations Ensuring all equipment including multimedia equipment is cleaned, repaired and serviced or maintained to standards acceptable to the College Conducting an annual stock-take of equipment Escalate support issues to the IT Manager when required Other duties as directed by the Principal / Business & Finance Manager / IT Manager PERSON SPECIFICATIONS The successful applicant will demonstrate the following: The highest level of relationship building ability and customer service focus. This includes establishing positive working relationships with staff, parents, students and members of organisations affiliated with the College Strong communication skills, ability to communicate at all levels and friendly disposition Ability to competently prepare written correspondence in document and form Continually develop skills so as to increase knowledge and skills with relevant technologies Ability to work independently with little supervision Ability to work within a team environment communicating effectively between team members The ability to use initiative and work autonomously Commitment to professional and personal well-being Effective time management skills Effective oral and written communication skills Ability to work with individual children with particular needs Ability to interact with students/children in a positive, sensitive and respectful manner Ability to develop and implement positive behaviour education practices Ability to cope in an emergency or in a stressful situation Ability to liaise with relevant authorities and community groups Be committed to questioning processes and practices in pursuit of continuous improvement Meeting appropriate dress requirements for Christian Brothers College October 2014

4 SELECTION CRITERIA The IT Technician is responsible for addressing the four College values through leadership which is faith centred, innovative and focused on success for all. Their leadership in this role will be modelled through FAITH Promoting, leading and nurturing the growth of the Catholic culture within the College; Embracing and sustaining the ethos and traditions of the Edmund Rice charism; Articulating the values, vision and mission of the school and EREA; Encouraging and participating in the liturgical, sacramental and prayer life of the College; EXCELLENCE Modelling best practice boy s education through relational learning and encouraging innovative, creative and enjoyable learning experiences; Using consistent, just and ethical policies and procedures; Implementing quality improvement in curriculum content and student learning informed through multiple data measure and current educational research. Strategically developing and monitoring a holistic education and the pursuit of success for all; Responding to compliancy matters in relation to Catholic Education Office, EREA, National and State compliancy incorporating OH&S etc; Managing the curriculum and learning (R-6) to ensure that it authentically responds to the needs of the student and CEO, NGSRB, SACSA, SACE and Australian Curriculum requirements. Ensuring that Australian Curriculum documents are made available through the College s intranet; Developing and managing a Learning Area Virtual Classroom on the College s intranet for the purpose of providing information and necessary documentation for all College staff. Collaborate with key leaders of learning to ensure high quality assessment and reporting R-6 Provide educational management and organisation to ensure promotes a safe and rigorous learning environment. COMMUNITY Collaboratively plan, implement and review learning opportunities that are reflective of high quality teaching and learning and promote within the community inclusion and spiritual formation consistent with the college Mission, Vision, Values and the Touchstones and Charter of the EREA. Celebrate and lead unique traditions of the College and innovatively contribute to its future vision and growth; Maintaining continuous, open communication with the Executive Leadership Team, Director Vision and Innovation, key leaders in learning across the campus, teachers, children, their families and professional partnerships within the wider community. COMPASSION Demonstrate leadership that is reflective of both empathy and compassion to those in need. Collaboratively lead with the Co-ordinator Justice and Peace, Junior Campus REC and Justice and key leaders of learning the EREA Justice and Peace Framework. Model leadership that advocates and reflects compassion, empathy and justice, especially for those at on margins. Lead, action and advocate for the College s authentic commitment to Indigenous justice and reconciliation; Contribute to the College s outreach programs; Valuing diversity and individuality, especially students perceived to be at risk; Employ collaborative, open and transparent decision making processes with staff, students and parents; October 2014

5 Qualifications and Training SPECIFIC REQUIREMENTS Training or experience in a similar position A sound knowledge of Microsoft Windows and the Microsoft Office range of software especially Windows 7 and above, Internet Explorer 9 and above, and Office 2010 and above Extensive knowledge and proven skills of PC and other IT equipment trouble-shooting, diagnosis and repair at both a hardware and software level Previous experience working with Apple Mac based computers is considered advantageous Strong multimedia skills and the ability to work confidently with A/V systems, interactive whiteboards and projectors Experience in a community managed organisation Basic Emergency Life Support (BELS), OR Senior First Aid Certificate (if nominated First Aid/Health Care Officer) Approved Mandatory Notification training Police Clearance to work in Catholic Education SA Perform any other duties as required from time to time by the principal WORK HEALTH & SAFETY This role is deemed to be a Worker under the South Australian Work Health and Safety (WHS) Act As a Worker, while at work you must take reasonable care for your own health and safety take reasonable care that your actions or omissions do not adversely affect the health and safety of other persons comply, in so far as you are reasonably able to, with any reasonable instruction given by the employer cooperate with any reasonable policy or procedure of the employer that is related to health and safety at the workplace that has been notified to workers Reference: Division 4, Section 27 and 28 WHS Act 2012 SIGNED Date (Principal or Delegate) SIGNED Date (Employee) October 2014