POSITION DESCRIPTION

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1 Organisation Division St. John s Regional College St. John s Regional College, established in 1958, is a catholic college providing secondary education to boys and girls in the parishes located in the surrounds of Dandenong, in the south-eastern suburbs of Melbourne. The College is served by five primary schools: St Kevin s Hampton Park, St Anthony s Noble Park, St Paul Apostle Endeavour Hills, St Mary s Dandenong and Holy Family Doveton. Currently, there are approximately 1,100 students enrolled at the College, with a staff complement of approximately 135. The charism of the College has been historically formed in the traditions of the De La Salle Brothers and the Presentation Sisters, who were the first educators of students attending the College, and we are immensely proud of our record in Catholic Education. Administration Administration is responsible for the overall management of College finances, the preparation of the College budget, year end reporting, payroll administration, school administration, including enrolments, attendance, school reports, property maintenance, campus security, information technology, computer networks, software, asset management, leasing and contract negotiation. The responsibility for the Canteen and the Uniform Shop also lies within Administration. A pictorial chart showing this organizational structure is attached. Date January 2011 Incumbent/s Direct reports Reports to Nil IT Manager Qualifications Tertiary qualifications in IT of 5 years experience in Systems / Networks Administration with Vendor Certification Windows 2003 / 2008 Administration Microsoft SQL SharePoint VM Ware 4.X HP Networking It is a condition of employment that the incumbent possess, or be eligible for, a working with children card for child related employment, and possess a commitment to ongoing professional development. Position Classification School Officer, Category A, Level?? Salary and Conditions are in accordance with the Victorian Catholic Education Multi Employer Agreement 2008 FTE 1.0 Hours 8:30am 4:36pm (1/2 hour lunch) There may be times in your role when your duties will require you to work outside of these hours, in negotiation with the Business Manager. Q:Administration/Positiondescriptions/StudentAdministrationManager 1

2 Position title Skills Excellent customer liaison ability High level technical application and fault finding Ability to leverage relationships and work with all levels both internally and externally Self motivation, organised and pro-active attitude Well developed multitasking and problem solving capability Knowledge Microsoft Windows Server and Desktop OS Active Directory / Group Policy SQL server IIS TMG Share Point HP Networking & Wireless IT hardward and IP networks HP Printers and Canon Copiers MFP Apple Mac OS A willingness to work within the philosoply and policies of the College An understanding of the Catholic ethos Responsible for the adherence to occupational health and safety policies and procedures in the work place Job Purpose: To provide a high level of operational I.T. support to the College in the provision of curriculum and administrative services. Maintain the security, integrity and performance of the College s computer assets, network and servers. Take an active role in planning, development and troubleshooting while working towards best practice. To provide direct first level service support to College staff and students. Confidentiality The nature of your employment, as a staff member within the Administration Office of the College, necessitates that you will come into contact with sensitive and confidential information during the course of your work. At all times, subject to the basis on which you received the information and any Statutory legal requirements in respect to children and students, both during and after your employment, you are required to treat such information with the utmost confidence and to respect the privacy of others. A breach of confidentiality or confidence may result in disciplinary action, which may result in termination of employment. This confidentiality clause survives the termination of your employment at St John s Regional College. Q:Administration/Positiondescriptions/StudentAdministrationManager 2

3 Position title Operating Environment The Systems Support Engineer works alongside the ICT support staff on all levels of problem analysis and reports directly to the IT Manager. The position covers the functional areas of Help Desk Technical Support, Administrative Support Network Administration, Server Administration, Documentation and Quality Assurance, and Client Communications. The incumbent is ultimately responsible for the continuation of services on all areas of operation of the network and associated software and services in a user environment. This is a true hands-on role, dealing with everything from the simplest fix through to recovering SQL Database and Servers. Microsoft Server Stack in on a VMware Hypervisor including: Server 2003 R2 32 / 64 Bit Server 2008 R2 64Bit Exchange 2010 four server deployment SQL 12 Distinct databases Sharepoint-Scholaris Learning Portal Running in a virtual cluster on VMware ESXi4.x 12 TB HP EVA 4400 FC SAN HP C7000 Blade enclosure with 5 blade servers Predominantly HP Hardware with 3 years warranty cover HP Printers and Canon Copiers MFP HP Routed / Switched Multi VLAN Network PCs and Notebooks The College plans to move to a 1:1 computer environment for students in years Q:Administration/Positiondescriptions/StudentAdministrationManager 3

4 1. Teamwork / Team Membership 2. Collecting Organising and Analysing Information 3. Information Monitoring 4. Planning & Organising / Work Management / Documentation 5. Problem Solving / Decision Making 6. Customer Service 7. Flexibility 8. Quality Orientation / Thoroughness 9. Tolerance For Stress 10. Resilience 11. Communicating Ideas and Information 12. Performance & Self Development 13. Integrity / Self Management 14. Technical / Professional Knowledge Q:Administration/Positiondescriptions/StudentAdministrationManager 4

5 S.I.F. Sphere Leadership & Management IT Systems - Servers 30% Leadership & Management IT Systems - Services 20% Leadership & Management Network Management 10% Leadership & Management Software Management 10% Leadership & Management Hardware Management 10% Leadership & Management Security Backups Antivirus 10% Leadership & Management Systems Administration - Managing Login Accounts 5% Leadership & Management Help Desk Services 5% Q:Administration/Positiondescriptions/StudentAdministrationManager 5

6 IT Systems Servers Duties: Ensure all systems and services are running 24 x 7 with minimum unplanned disruptions Schedule upgrades and ensure working backups of hardware configurations and software systems Test of backup and hardware recovery systems Monitor all logs and report issues As part of the IT unit, research, recommend and install new systems or network applications / hardware in consultation with the IT Manager Anticipate the needs of end users server requirements Provide secure access to the network for remote users when authorised by management Ensure the security of data from internal and external threats Develop and ensure that Server Side ICT facilities meet the needs of individuals and / or projects Troubleshoot complex server or network issues Maintain effective secure VLAN infrastructure both physical and virtual Maintain operational patch levels on servers and VM infrastructure where required Work with the IT Manager and nominated staff to develop and organize timely upgrades to operational infrastructure where required Install and configure Network switches Assist with notebook and desktop deployments, maintenance and imaging Skills: Troubleshooting and Fault rectification in a complex IT operating environment Capacity planning / forward thinking Research Organisational Documentation Mentoring Knowledge: Microsoft Servers IT and information Security College Applications Q:Administration/Positiondescriptions/StudentAdministrationManager 6

7 IT Systems - Servers Collecting organising and analysing Information Information monitoring Planning & organising / work management Problem solving / decision making Customer service Flexibility Quality orientation / thoroughness Tolerance for stress Communicating ideas and information Performance & self development Integrity / self management Technical / professional knowledge Time Percentage: 30% Q:Administration/Positiondescriptions/StudentAdministrationManager 7

8 IT Systems - Services Duties: Maintain Physical and deploy Virtual Server Environment Assist in Maintaining Microsoft SQL server Maintain Microsoft Exchange Servers Maintain Share Point Maintain Amlib-Library Maintain the Scholaris Portal LMS Maintain and secure Firewall / Proxy server Maintain and improve wireless network and security Maintain and deploy Web Servers Maintain and Monitor SAN Skills: Advanced Server and Storage Hardware Knowledge Installation, Configuration, Upgrading VMWare Proactive Maintenance Environment Monitoring Troubleshooting and Problem Determination Disaster Recovery Monitoring server and network performance Maintaining device drivers Managing SAN Managing data storage Managing disaster recovery Maintaining software by using Microsoft software update services Implementing an active Directory Forest and Domain structure Implementing an organisational unit structure Implement user, group and computer accounts Implement group policy Troubleshooting TCP / IP, name resolution and group policy Managing IIS 6.0 Web Services Manage user objects in Active Directory Manage storage and file services Manage services Implement file and AD rights Manage print services Troubleshoot server performance Q:Administration/Positiondescriptions/StudentAdministrationManager 8

9 IT Systems - Services Knowledge: Microsoft Server Microsoft SQL server Microsoft Exchange Microsoft Share Point Amlib-Library Scholaris Portal LMS ClickView Proxy server Wireless Security Web Serves Microsoft Server Microsoft SQL server Microsoft Exchange IIS 2006 Microsoft Share Point Teamwork / Team Membership Collecting organising and analysing Information Performance monitoring Planning & Organising / Work Management Problem Solving / Decision Making Customer Service Flexibility Quality Orientation / Thoroughness Tolerance for stress Resilience Communicating Ideas and Information Performance & Self Development Integrity / Self Management Technical / Professional Knowledge Time Percentage: 20% Q:Administration/Positiondescriptions/StudentAdministrationManager 9

10 Network Management Duties: Monitor Network Switches and performance metrics Maintain VLAN security Configuration and setup of new equipment Testing of configuration and maintaining backups Firmware and Patching Wireless Maintain Authentication and Security Auditng Logs Skills: Allocating IP Addressing by Using Dynamic Host Configuration Protocol Managing and monitoring Dynamic Host Configuration Protocol (DHCP) Resolving names Resolving Host names using domain name system (DNS) Managing and monitoring Domain name system Resolving Netbios names by using Windows Internet Naming Service Securing Network Traffic by using IPSEC and Certificates Configuring Network Access Managing and monitoring Network Access Troubleshoot network performance Knowledge: Network Infrastructure Collecting organising and analysing Information Information monitoring Planning & Organising / Work Management Problem Solving / Decision Making Customer Service Flexibility Quality Orientation / Thoroughness Tolerance for stress Resilience Communicating Ideas and Information Technical / Professional Knowledge Time Percentage: 10% Q:Administration/Positiondescriptions/StudentAdministrationManager 10

11 Systems Administration Managing Login Accounts Duties: Create and Manage Microsoft Active Directory SINA / Maze Portal Helpdesk Data access permissions / privileges / disk space allowances Skills: Administering login accounts and resources Managing user and computer accounts Managing groups Managing and monitoring of student internet accounts Managing access to resources Implementing printing quota / costs Managing access to objects in organizational units Implementing group policy Managing the user environment by using group policy Password Policies Knowledge: Microsoft Windows Active Directory Group Policy Xml SINA MAZE Account management / Archiving Collecting organising and analysing Information Information monitoring Planning & Organising / Work Management Problem Solving / Decision Making Customer Service Flexibility Quality Orientation / Thoroughness Tolerance for stress Resilience Technical / Professional Knowledge Time Percentage: 5% Q:Administration/Positiondescriptions/StudentAdministrationManager 11

12 Software Management Duties: Licensing Installation Software updates / patches Configuration Support and assistance Troubleshooting Skills: Supporting Users Resolving Installation Issues Resolving Desktop Management Issues Resolving File and Folder Issues Resolving Hardware Issues Resolving Print Issues Resolving Network Connectivity Issues Desktop Application Support Troubleshooting Applications Desktop Application Support Troubleshooting Applications Installing Microsoft Windows 7 Professional Adding Hardware to Microsoft Windows XP Clients Resolving Boot Process Issues Configuring the Desktop Environment Configuring Microsoft Internet Explorer and Application compatibility Configuring Microsoft Windows XP Professional to Operate in a Microsoft Configuring Windows for Mobile Computing Managing Disks Configuring and Managing file Systems Knowledge: PC operating systems MacOS operating system Microsoft Office applications Antivirus procedures Miscellaneous software Collecting Organising and Analysing Information Customer Service Flexibility Technical / Professional Knowledge Time Percentage: 10% Q:Administration/Positiondescriptions/StudentAdministrationManager 12

13 Hardware Management Duties: Installation Configuration Updating Troubleshooting PCs and Notebook Computers Network Switches and Routing Wireless Access Points Printers / copiers / scanners / imaging devices Skills: PC & Notebook hardware: CPU s, memory, motherboards, storage and peripherals PC and Notebook hardware maintenance, upgrades, optimisation and troubleshooting Installation, troubleshooting and maintenance of Windows Desktop and Server OS VMWare Vsphere and Esxi 4X Remote diagnostic tools for deployment, configuration and troubleshooting Configure, manage users, groups and secure shared resources Preventative hardware and operating systems maintenance Install, troubleshoot and maintain printers, scanners and other peripherals Networking LAN, WAN, Internet and Wireless connectivity and security Security: fundamentals of wired, wireless, workplace and internet security Customer service, communication and professionalism in IT Support Knowledge: IT peripherals IP networks Hardware Documentation Security Fundamentals Teamwork / Team Membership Collecting organising and analysing Information Information monitoring Planning & Organising / Work Management Problems Solving / Decision Making Customer Service Flexibility Quality Orientation / Thoroughness Tolerance for stress Resilience Communicating Ideas and Information Performance & Self Development Integrity / Self Management Technical / Professional Knowledge Time Percentage: 10% Q:Administration/Positiondescriptions/StudentAdministrationManager 13

14 Security Backups / Antivirus Duties: Managing Checking and Testing Backups Managing and Monitoring Antivirus Skills: Backup and Restore procedures Antivirus procedures for Servers and Client Devices Documentation Knowledge: Backup and Antivirus software Backup and Antivirus strategies Documentation Requirements Teamwork / Team Membership Collecting Organising and Analysing Information Information Monitoring Planning & Organising / Work Management Problem Solving / Decision Making Customer Service Flexibility Quality Orientation / Thoroughness Tolerance for Stress Resilience Communicating Ideas and Information Performance & Self Development Integrity / Self Management Technical / Professional Knowledge Time Percentage: 10% Q:Administration/Positiondescriptions/StudentAdministrationManager 14

15 Help Desk Services Duties: IT documentation Print Budgeting assistance / approved purchases Level Staff / students support Level Laptops support / assistance Liaison with 3 rd parties involving authorised MAZE support. And also suppliers such as Acacia, Computerlec, Trident and others Managing IT technician and Contractors in the absence of the IT Manager and Database Administrator Meet formally each work and informally each day with the IT Manager to keep up to date on developments To act on behalf of the IT Manager when requested Other duties as requested by the IT Manager Skills: Backup and Restore Antivirus Servers and Clients Knowledge: I.T. infrastructure and environment ITIL service processes Helpdesk Operation Asset Tracking / Record Keeping Teamwork / Team Membership Collecting Organising and Analysing Information Information Monitoring Planning & Organising / Work Management Problem Solving / Decision Making Customer Service Flexibility Quality Orientation / Thoroughness Tolerance for Stress Resilience Communicating Ideas and Information Performance & Self Development Integrity / Self Management Technical / Professional Knowledge Time Percentage: 5% Q:Administration/Positiondescriptions/StudentAdministrationManager 15

16 Incumbent Agreed by Incumbent Date IT Manager Brian Griffith Approved by IT Manager Date Business Manager Mark Siwek Approved by Business Manager Date Q:Administration/Positiondescriptions/StudentAdministrationManager 16

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