Introduction. Thank you for your interest in working with the Queensland Ambulance Service.

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1 Introduction Thank you for your interest in working with the Queensland Ambulance Service. This information package has been developed to inform potential applicants about the recruitment and selection process and other employment information. Information is provided to assist you to apply for a job with the Queensland Ambulance Service and to prepare for the selection process. The kit should be read in conjunction with the role description for the vacancy you are considering. Use this information kit to find out more on: BENEFITS OF WORKING WITH THE QUEENSLAND AMBULANCE SERVICE... 2 BEFORE YOU APPLY... 3 PREPARING YOUR APPLICATION... 4 HOW TO APPLY... 5 THE SELECTION PROCESS... 6 PREPARING FOR INTERVIEW OR OTHER ASSESSMENT... 7 PRE-EMPLOYMENT CHECKS... 7 YOUR APPOINTMENT TO THE QUEENSLAND AMBULANCE SERVICE... 9 COMMENCING EMPLOYMENT INFORMATION PRIVACY... 11

2 Page 2 of 11 Benefits of working with the Queensland Ambulance Service At the Queensland Ambulance Service you will work in an organisation that values community service, learning, safety, teamwork and results. You will be actively encouraged and supported as an individual and will have access to excellent learning and development opportunities. Additional benefits you may be eligible for include: Flexible work arrangements Generous leave provisions Employee assistance services Gym and pool facilities at the Emergency Services Complex at Kedron Remuneration You will receive a remuneration package comprising: salary within the advertised range; employer superannuation, and leave loading. If appointed to a Senior Officer (or equivalent) vacancy, you may receive optional benefits such as professional membership subscriptions as defined in the applicable Directive or departmental policy. If appointed to a Senior Executive (or equivalent) vacancy, you may receive optional benefits such as professional membership subscriptions; flexible superannuation arrangements and also have the additional optional benefit of the private use of a government owned car. Superannuation QSuper is your superannuation scheme. It is a co-contributory scheme and you can contribute between 2% and 5% of your salary. This is matched by the compulsory employer contribution of between 9% and 12.75%. You can also make voluntary contributions, choose to salary sacrifice, transfer money from other funds or make and receive spouse contributions. As a member of this fund, insurance for income protection and total and permanent disability is automatically provided. Further information can be obtained by calling QSuper on or visiting their web site Salary packaging Queensland Government employees may choose to receive remuneration via in-house salary packaging. Salary packaging is an arrangement between an employer and an employee, where the employer provides the employee with benefits in return for an agreed salary adjustment. As an employee of the Queensland Ambulance Service, you may be entitled to salary package part of your pre-tax income for certain approved non-cash benefits such as superannuation, motor vehicles, laptop computers, professional membership fees, etc. By reducing your pre-tax income, you can reduce the amount of tax your pay and increase the amount of your net pay.

3 Page 3 of 11 Rural and remote incentives The Queensland Ambulance Service provides service delivery to Queenslanders in isolated, rural and remote locations throughout the state and it is recognised employees may be required to live and work in difficult conditions in remote areas. A range of allowances, concessions and other benefits are available, depending on the role and the location. Learning and development You will be actively encouraged and supported as an individual and will have access to excellent learning and development opportunities. Study assistance may be provided for relevant courses. The Study and Research Assistance Scheme provides financial and/or leave assistance to eligible employees for part-time or full-time study or research. The scheme aims to promote organisational and personal development, assisting and encouraging officers to undertake work-related courses and research. Equal employment opportunity The Queensland Ambulance Service is an Equal Employment Opportunity (EEO) employer and particularly encourages applications from: Aboriginal and/or Torres Strait Islander people; Australian South Sea Islander people; People from Culturally and Linguistically Diverse Backgrounds; Women; and People with a Disability. The Queensland Ambulance Service is committed to fair treatment and equality of opportunity for all current and prospective employees. Enquiries? Visit the Queensland Ambulance Service website https://ambulance.qld.gov.au/ or the Queensland Health website Before you apply The Queensland Ambulance Service encourages people to apply for roles that are relevant to their experience, skills, qualifications and interest. Before applying for a role, you should: review the role description to gain a broad understanding of the role decide whether your experience and skills will enable you to undertake the key responsibilities of the role decide if you meet the key attributes required for the role.

4 Page 4 of 11 You will need to hold any mandatory qualifications and/or professional registration that are indicated in the role description. You may wish to consider obtaining further information about the specific role from the contact officer nominated in the role description, or about the Queensland Ambulance Service by visiting https://ambulance.qld.gov.au/. Citizenship requirements To be eligible for permanent appointment to the Queensland Public Service applicants must provide proof of Australian citizenship or permanent residency. To be eligible for temporary appointment applicants must provide proof that they can legally work in Australia. Preparing your application The Queensland Ambulance Service seeks to increase the number of people who apply for roles by reducing the time required in resume preparation. We usually require your resume and a two-page statement outlining how you meet the key attributes (listed in the Basis for Selection) required for the role. The requirements for applying for advertised roles will be specified in the role description. Information to be included in your resume Further information on resume preparation may be obtained from sources such as the websites of recruitment advertisers or recruitment consultants. We suggest you include the following information: Career summary and/or career objective Career history Positions held, including dates Responsibilities and achievements Education and training Professional memberships Referees details Your resume should reflect that you have the key attributes required for the role. Basis for selection The Basis for Selection is crucial for your application in that it is the criterion that the selection panel will use to assess the merit of each applicant. You should therefore ensure you understand what the key attributes mean in relation to the specific role you are interested in applying for. Key attributes for all roles within the Queensland Ambulance Service are focused on the Queensland Public Service Commission s Capability and Leadership Framework (CLF). This framework outlines a set of broad capabilities and behaviours relevant to positions depending on their level. CLF 1 CLF 2 AO1 AO2

5 Page 5 of 11 CLF 3 AO3/Paramedic/Emergency Medical Dispatcher CLF 4 AO4/Critical Care Paramedic CLF 5 AO5/Station Officer Classification levels and equivalent CLF 6 AO6/M6 CLF 7 AO7/M7 CLF 8 AO8/M8 CLF 9 Senior Officer CLF 10 to 12 SES 2 to SES 4 CES Chief Executive Services Additional information on the CLF can be found at: It is important that you clearly demonstrate how you meet the key attributes by providing examples and outcomes. It should succinctly outline how your experience, education and skills relate to the key responsibilities and key accountabilities. Referees Applicants are expected to provide the names and contact details of two referees. Reference checks will always be obtained for the recommended applicant but may also be obtained for other applicants considered suitable for appointment who are to be placed on an Order of Merit. The purpose of the reference check is to verify information provided by you throughout the selection process, with specific emphasis on how this relates to the role in question. Your referees will also be asked to comment on and confirm your work achievements, performance and conduct. It is a good idea to provide your referees with a copy of the Role Description, your resume and any other relevant job information. How to apply Submitting your application Applying online through the Smart jobs and careers website is the preferred means to submit an application. To do this, access the 'apply online' facility on the Smart jobs and careers website. You will need to create a 'My SmartJob' account before submitting your online application. By applying online you can track your application through the process, maintain your personal details through registration and withdraw your application if required. If you experience any technical difficulties when accessing please contact 13 QGOV ( ). All calls relating to the status of your application once the job has closed should be directed to the contact officer nominated in the role description. If you do not have internet access and are unable to submit your application online please contact Queensland Shared Services (QSS) via the contact details listed below, to enquire about alternative arrangements. Hand delivered applications will not be accepted.

6 Page 6 of 11 Late applications Late applications cannot be submitted via the Smart jobs and careers website, so please allow enough time before the closing date to submit your application. If approval has been granted by the selection panel for a late application to be considered, please contact QSS on the telephone numbers below to submit your application. Withdrawing your application Prior to closing date You have the option to withdraw your application online from the My Applications area prior to the closing date. If you withdraw your application before the closing date, you will not be able to resubmit online for the same vacancy. After the closing date If you applied online through the Smart Jobs and Careers website, access your application in the My Applications area and change your status to withdrawn. If you applied using a different method, advise QSS of your withdrawal in the first instance on the telephone numbers provided below. QSS will advise the selection panel of any withdrawn applications after the vacancy has closed. Changing your details after the closing date If your personal details change after you have submitted your application, you will need to contact QSS and advise them of your changes. If you have any questions about the application process, please contact the Applications Processing Team, Queensland Shared Services on telephone number on (07) or (07) , between 9am and 5pm Monday to Friday. The selection process Applicants for vacancies in the Queensland Ambulance Service are assessed in a way that is fair and free from bias, relevant to the role in question, consistent with the principles of employment equity and anti-discrimination, and based on assessment of merit. A selection panel consisting of two or more people will conduct the selection process. The selection panel determines the selection techniques to be utilised. Examples of techniques include shortlisting from application, interviews, presentations, work samples and relevant testing. Selection is on the basis of merit. The basis for selection is the relative merit of each applicant in relation to the key responsibilities identified in the role description. The position will be offered to the applicant with the most suitable abilities, skills, qualifications, knowledge, experience and personal qualities. Notifying you of the outcome Applicants will be notified of the outcome of their application in writing. The successful applicant s name may also be published in the Queensland Government Gazette.

7 Page 7 of 11 Feedback Feedback for both successful and unsuccessful applicants is available from a member of the selection panel following the conclusion of the selection process. Feedback will enable you to identify areas that you may need further development and/or experience in, which may greatly enhance your chance of success with future job applications. Applications remain current for 12 months Applications may remain current for 12 months after the closing date for receipt of applications for this vacancy. Future roles for which these applications may be considered may vary from this current role in terms of location and/or employment basis. Preparing for interview or other assessment The selection panel will generally identify a shortlist of applicants who potentially have the knowledge, skills, experience and, where applicable, mandatory qualifications, to perform in the advertised position. The selection panel may choose to conduct interviews and/or use other assessment methods for the shortlisted applicants to select the successful candidate. Before an interview or your participation in another assessment method, you should again review the role description to ensure you fully understand the key responsibilities and key attributes for the role. The selection panel will expect you to discuss how your experience, skills and career interest matches the role requirements specified in the key responsibilities and key attributes. Interview questions and other assessment methods may therefore provide you with the opportunity to: outline how your experience is relevant to the role discuss how you meet the key accountabilities, including your technical knowledge indicate how you would respond to situations that may arise if you were working in the role describe your previous achievements or responses to situations relevant to the key responsibilities (i.e. examples of your previous work). At an interview, be prepared to discuss examples of your work for each key accountability. You may also want to prepare questions to ask the selection panel members to clarify aspects of the role, the selection process or employment conditions. Pre-employment checks Pre-employment screening checks are concerned with specific job related requirements and help to ensure the integrity of our people and the services we provide. Examples of pre-employment screening checks include criminal history checks, child related duties checks, and discipline history checks and confirmation of qualifications and previous employment. You will find details of which checks are applicable in the role description.

8 Page 8 of 11 If we receive information that varies from what you have provided, we will seek clarification from you. Any statement in an application that is found to be deliberately misleading will result in disqualification from further consideration. If you are employed in the Queensland Public Service, this may be grounds for disciplinary action. Mandatory qualifications/professional registration Certain roles within the Queensland Ambulance Service have mandatory qualification or registration requirements. Any mandatory requirements or qualifications required for the role are indicated in the role description. Applicants for roles where these mandatory requirements are indicated must provide documentary evidence of compliance before they can be appointed (i.e. certified copies of qualifications held or current registration certificates). Where an applicant does not possess a qualification specified within a role description, it is the responsibility of the applicant to produce documentary evidence, acceptable to the authorised delegate, that any existing qualifications and/or experience held by the applicant are assessed as equivalent. Overseas qualifications can be submitted to the Overseas Qualification Unit, Department of Education, Training and Employment (DETE) for assessment to determine an equivalent Australian qualification. Please visit the DETE website or telephone for information about how to have your qualifications assessed. Advice can also be obtained through the relevant association, professional body or other appropriate agency. Criminal history When an applicant is recommended for a role, a criminal history check must be conducted if the applicant is not an existing permanent employee of the Department of Health. People recommended for appointment to the Queensland Ambulance Service will be asked to provide adequate proof of identity and written consent for the Queensland Ambulance Service to conduct a criminal history check through the Queensland Police Service. Failure (without reasonable explanation) to provide the appropriate documentation and consent will render the applicant unsuitable for the role. Please note candidates who have resided overseas may be required to obtain a criminal history clearance from the relevant country. Appointment to the role will be contingent on the satisfactory outcome of the criminal history check and the appointment cannot be finalised until the criminal history checking process is completed. Depending on the relevant duties of the role, having a criminal history may not necessarily result in disqualification for appointment. If, after obtaining a criminal history report, the authorised delegate considers that the recommended person may be unsuitable for the role, the recommended person may make written or oral representations about why they should be appointed before any final decision is made. Working with children check For some Queensland Ambulance Service roles, applicants will be subject to a working with children check as part of the employment screening process.

9 Page 9 of 11 The Queensland Ambulance Service is legally obliged to inform applicants that it is an offence for a disqualified person to sign a blue card application form. Further details regarding this check may be obtained from the Commission for Children and Young People and Child Guardian website All personal information obtained from the application process will be treated confidentially and held securely by the Queensland Ambulance Service. Failure to consent to the working with children check will render the applicant unsuitable for the role. Referee checking Referee checking is a mandatory requirement for all Queensland Ambulance Service employment. Your referees may be asked if there are any previous issues of performance or conduct that we should be aware of. If you are, or were formerly, a Queensland Government employee, the selection panel will ensure that reference checking is conducted in relation to all of your relevant employment with the Queensland Government. Referee checking also seeks information on whether an applicant already employed in the Queensland Public Service has previously been subject to disciplinary action. Your appointment to the Queensland Ambulance Service Notification of appointment Notification of your appointment will be published in the Queensland Government Gazette, if applicable. Probation Employees who are permanently appointed to the Queensland Ambulance Service may be required to undertake a period of probation, subject to the requirements of departmental policies and relevant industrial instruments. The role you are appointed to will determine the length of probation. Please contact the person nominated in the role description to find out if a probation period will apply to you. Appointment/transfer expenses You may be eligible to negotiate reimbursement of travel and relocation expenses and you can discuss this with the selection panel chair at any time during the selection process. Recognition of prior service For sick and long service leave purposes, new appointees to the Queensland Ambulance Service may, upon request, be given credit for prior service with the following entities: commonwealth and other state public services; statutory authorities; public hospitals; local government; and tertiary educational institutions.

10 Page 10 of 11 This entitlement is only provided if your break in service is less than 12 months. For more information, contact Queensland Shared Services by to Commencing employment General A non-smoking policy is effective in Queensland Government buildings, offices and motor vehicles. This position has accountability for Workplace Health and Safety (WHS) as set out in the department s WHS Accountabilities Policy. It is a requirement of the Work Health and Safety Act 2011 for staff to comply with workplace health, safety and injury management policies and procedures. Furthermore, staff are encouraged to contribute to relevant programs and initiatives. Each officer is required to take an active role in managing risks in accordance with relevant policy and guidelines. The contribution each officer makes, collectively, allows the Queensland Ambulance Service to achieve organisational goals, discharge accountability, manage competing priorities, use resources effectively and continue to achieve high standards of customer service both internally within the department and to the community. All staff must comply with their responsibilities and accountabilities under relevant legislation, policies, directives, delegations and procedures applicable to the role and employment in the Queensland Government, which can be found via the department s intranet. Pay rates Appointment will normally be at the minimum pay point of the relevant classification level. However on your initial appointment to a public service position you may be able to negotiate a starting salary at a higher level, within the classification level of the position. You will need to make a case to the selection panel demonstrating a higher level of skills and knowledge to substantiate the higher level. There is no opportunity for existing Queensland Public Service Officers to negotiate pay levels. Appointment will be either at level, or in the case of promotion, to the minimum pay point of the relevant classification level, subject to applicable industrial instruments. Employment conditions Generally employees engaged with the Queensland Ambulance Service are employed under either the Ambulance Service Act 1991 or the Public Service Act 2008, depending on the role. Employment conditions may vary depending on the award and/or certified agreement that covers your employment. For further information on conditions and entitlements please contact the person nominated in the role description. Working hours Employees covered by the Ambulance Service Act 1991 are paid 38 hours per week, however operational staff are required to work a 40 hour week and accumulate the additional 2 hours as accrued time. Employees covered by the Public Service Act 2008 work hours per week, within a variable working hours framework.

11 Page 11 of 11 Information privacy All information submitted by an applicant for this position is subject to the Right to Information Act 2009 and the Information Privacy Act The personal information you provide will only be used for the purpose of processing your application, and administering the department s recruitment and selection processes. It will only be disclosed to authorised persons or if disclosure is required to fulfil statutory, administrative or other public responsibilities. At any time, you can have access to your personal information or may wish to have your personal information removed from our records. If this request is made during the recruitment process, it will be considered that you have withdrawn your application.

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