ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z

Size: px
Start display at page:

Download "ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z"

Transcription

1 ADDITIONAL TERMS FOR HOSTED EXCHANGE SERVICES SCHEDULE 2Z

2 CONTENTS 1 Service Description Definitions Service Terms Scope of Hosted Exchange Services Data centre locations Licensing and Service Provider License Agreements (SPLA) Service Network Requirements Service Desk Hosted Exchange On-Boarding Service Obligations of Service Hours Additional Charges Charges Charges Payable by the Additional Charges Licensed Software Audit Service Levels Service Levels Service Availability Licensed Software Management Limitations to Payment of Service Credits Service Cancellation Incident Reporting and Management The measurement of resolution times: Event and Incident Handling Incident Duration Planned Outages Incident Management Incident Reporting and Management - Obligations of Data Processing... 9 Page 2 of 10

3 1 SERVICE DESCRIPTION s cloud Hosted Exchange Service provides a managed Microsoft Exchange environment and its associated active directory functions, hosted on a dedicated instance of s Virtual Data Centre Platform. 2 DEFINITIONS In this Schedule, capitalised terms shall have the meaning ascribed to them below: Additional Charges means the Charges payable in accordance with this Schedule 2Z; Request Fulfilment means a request from a for information, advice, standard changes or for access to a Service; Request Ticket means a case opened by the for the purposes of Request Fulfilment and investigated by the Service Centre; Endpoints means the software instances or devices that are enabled by the Service to access Hosted Exchange Services; End User means the actual end user of the Service; Event means when any monitored component of the Service is not operating pursuant to its standard functionality, as indicated by alerts on s monitoring systems; "Fixed Rate Charge" means the recurring charges payable by the for the provision of the Service(s) by, as set out in the Purchase Order; Hosted Exchange Services means the hosted Microsoft Exchange 2013, and such other versions of Microsoft Exchange as may support from time to time, Services provided by pursuant to this Schedule 2Z and the statement of work agreed between the Parties; Incident means an unplanned interruption to a Service or deterioration in the normal quality of a Service; Incident Management means the Incident management Service provided by pursuant to this Schedule 2Z to investigate an Event or Incident; Virtual Data Centre Platform, Virtual Data Centre, or VDC consists of the components that support the creation of a virtual data centre environment (that is virtual machines, storage and connectivity) by the. The Virtual Data Centre Platform includes the host switching, network, computing, storage, servers and hypervisors; On-Boarding Service means the Hosted Exchange on-boarding service provided by pursuant to this Schedule 2Z; Order means a Purchase Order or an order created through an website; Response means the period of time beginning when the raises a Ticket and ending when provides an or telephone response to the designated contact; Severity Level shall have the meaning prescribed in clause of this Schedule 2Z; Ticket means an Incident Ticket and/or Request Ticket; and Virtual Machine is a Licensed Software implementation of a physical server or machine managed by the. Any other capitalised terms shall have the meaning set out in Schedule 1. Page 3 of 10

4 3 SERVICE TERMS 3.1 Scope of Hosted Exchange Services Hosted Exchange comprises the following managed services: a) Hosted Exchange Service; b) Hosted Exchange On-Boarding Service; c) Incident Management; d) Request Fulfilment; (each a Service and together the Services ). 3.2 Data centre locations The shall be allowed to select from those data centre locations at which the Virtual Data Centre Platform is available to host the Service. 3.3 Licensing and Service Provider License Agreements (SPLA) has partnered with Microsoft as a service provider under the relevant Microsoft usage based SPLA programs to provide Licensed Software to the end customers. The Service is integrating different service components and unless otherwise specified, the charges for Licensed Software shall be included within the Fixed Rate Charge for the number of End Users set out in the Purchase Order. Increase of the End Users will result in increased charges. Each End User license is a monthly rental of Licensed Software. Within thirty (30) days of the termination of the Service, the shall remove all copies of the Licensed Software from s or the End User s devices or otherwise render the Licensed Software permanently unusable and ensure that all copies of the Licensed Software is returned or destroyed. Where provides licensing under a SPLA, the license granted to the is subject to the terms and conditions of the SPLA, which is provided to the by in Appendix 1 of this document as updated from time to time. The acknowledges that downloading, installing or using the Licensed Software provided with the Service constitutes acceptance of the End User License Agreement in force at that time. Any additional Licensed Software shall be defined in the technical design document agreed with the. 3.4 Service Network Requirements a. The shall ensure that all routers and local switches are configured, in accordance with s recommendation. Unless expressly stated otherwise in the Order, the shall be responsible for establishing and maintaining a LAN, WAN connection, VPN or prioritized internet to the minimum agreed bandwidth according to s recommendation, between the s network and Network. might request such configuration and setup is done if the Service faults could be attributed to the not complying with such recommendations. b. If requested by any third party Licensed Software provider, the shall provide the third party Licensed Software provider with serial number(s) and enable the third party Licensed Software provider to perform an inventory review of the s installed base and review serial numbers and other records (upon reasonable advance notice) to validate entitlement. 3.5 Service Desk shall make available a service desk support for Service Availability and Licensed Software management issues 24 hours a day, 7 days a week, 365 days per year, in the English language. This service desk does not offer Microsoft product or end-user support. Page 4 of 10

5 4 HOSTED EXCHANGE ON-BOARDING SERVICE shall provide the Hosted Exchange On-Boarding Service in order to address a range of development, design, configuration and upgrade requirements subject to any conditions specifically agreed with the 4.1 Obligations of The following provisions shall apply to On-boarding Services: a) the shall sign a Statement of Work ( SOW ) provided by which includes (i) an estimate of how many days are required to complete the specified tasks and (ii) a timetable for completing the specified tasks; b) the shall pay for those On-boarding Services specified in the SOW in accordance with the Purchase Order; c) the timetable set out in the SOW may be amended at any time by written agreement between the Parties provided that if the cancels an appointment with less than forty-eight (48) hours notice, the shall not be entitled to have such appointment rearranged and shall be entitled to payment from the for such cancelled appointment. The accepts that this is a reasonable pre-estimate of s loss and this does not constitute a penalty; and d) upon completion of the On-boarding Services, the shall sign a Service acceptance form, failing which, unless receives written notification stating otherwise from the within two (2) Working Days of such completion, the shall be deemed to have accepted that all work has been carried out satisfactorily in accordance with the SOW If the On-boarding Services require to attend Premises, the shall: a) protect the health and safety of the personnel whilst on the Premises, including, without limitation, ensuring the presence or availability of an appropriate representative during such visits; and b) provide with access to Equipment (including, without limitation, its computers) as requires for the provision of the On-boarding Services and if insufficient access to the Equipment is provided, shall not be obliged to perform the On-boarding Services and may, in s sole discretion, charge the for any costs and expenses reasonably incurred by as a result of trying to provide the Consulting Service. 4.2 Service Hours Subject to clause 4.2.2, On-boarding Services shall be performed during Working Days only For On-boarding Services performed outside of a Working Day (including any part thereof), an Additional Charges shall be applied pursuant to clause Additional Charges If the On-boarding Services require to attend Premises, unless otherwise agreed in the SOW, the shall incur Additional Charges relating to travel, subsistence and accommodation. Page 5 of 10

6 5 CHARGES 5.1 Charges Payable by the Charges for the Service typically comprise of an initial on-boarding Installation Charge, a Fixed Rate Charge and any Additional Charges set out within the Purchase Order Unless otherwise agreed between the Parties in this Agreement, Charges for Services and any other applicable Additional Charges will be invoiced in accordance with the terms specified in Schedule 1 of this Agreement. 5.2 Additional Charges Unless otherwise agreed between the Parties in writing, any Additional Charges will be charged according to the Professional Service Charges In addition to clause above, any additional work agreed outside of a Working Day, will incur Professional Service Charges calculated on an hourly basis. 5.3 Licensed Software Audit will perform audits on Licensed Software used for Service by and if audited usage exceeds that commercially agreed in the Order, reserves the right to increase the Charges to cover audited license usage for remainder of the Term. 6 SERVICE LEVELS shall provide the with Service Credits (where applicable), as set out below, for the failure to meet the Service Levels. Subject to the applicable Service Level, the shall be eligible for a credit when the relevant Service fails to meet stated Service Levels. 6.1 Service Levels Service Levels are defined for the following Service performance measurements: a) Service Availability b) Licensed Software Management 6.2 Service Availability A Service is Available ( Availability has a corresponding meaning) when the Service is accessible by any Endpoint. The Service is Unavailable when all Endpoints, including any Endpoints used by the Contact Centre cannot access the Service or send and receive s. The time for which the Service is Unavailable is measured from when such an issue has been reported and a Ticket ID has been registered with, until has corrected the problem and closed the related Ticket. is responsible for reporting to the when the problem has been corrected. The following equation will be used to calculate Service Availability. References to hours are to the number of hours (rounded to nearest hour) in the applicable Monthly Review Period: (Total hours per month Total hours Unavailable per month) Total hours per month x 100 Page 6 of 10

7 a) shall use reasonable endeavours to ensure that the Services are Available in accordance with the table below: Site configuration* Availability Multiple site 99.99% Single site 99.95% *As specified within the Purchase Order b) Where Service Availability falls below the target stated in the table win 6.2 (a) during any Monthly Review Period, the shall be entitled to Service Credits on the applicable Fixed Rate Charge for the relevant Service as follows: Service Availability below target Service Credits as % of Fixed Rate Charge 0.5% below target 2% 0.5% 1% below target 5% 1% 2% below target 10% 2% 5% below target 30% > 5% below target 50% 6.3 Licensed Software Management shall be responsible for providing Licensed Software updates to the Service hosted in the Virtual Data Centre Platform. Minor updates such as builds or patches will be undertaken at s sole discretion. 6.4 Limitations to Payment of Service Credits a) Exclusions of Service Credits are set out in clause 9.6 of Schedule 1. Furthermore, lack of Availability related to any of the below shall not be measured by the Availability model as set out in Clause 6.2 above: The not following the recommendation for network connectivity; Errors in network connectivity; Actions by a third party and its employees that are outside of s control. For example interruptions in power supply or similar; When raises a Ticket but on investigation by no lack of Availability was found; Chosen delays in trouble shooting or repairs by the ; b) In respect of any Monthly Review Period, the total amount of any Service Credit payable in relation to any Service Level breach shall not exceed 50% of the Fixed Rate Charge for the Services provided in the applicable Monthly Review Period. 7 SERVICE CANCELLATION In addition to the early cancellation provisions in Clause 6 to Schedule 1, if all or part of the Service is cancelled prior to the Ready For Service Date, the shall be liable for any non-refundable third party costs and a percentage of the Service Installation Charge, according to the following table: Number of Working Days before Ready For Service Date 0 to 1 days 100% 2 to 5 days 90% liability as % of Installation Charge Page 7 of 10

8 6 to 10 days 70% 11 or more days 50% 8 INCIDENT REPORTING AND MANAGEMENT 8.1 The measurement of resolution times: a) begins from the time a Ticket is raised; and b) ends when, through an automated system or the Contact Centre, issues notice of the resolution of the Event, Incident or Request Fulfilment Where: a) further information is requested from the by ; or b) the Ticket is forwarded to a third party in order to obtain any further information or clarification relating to the Ticket, the measurement of the resolution time shall be suspended until receives sufficient information to investigate the Ticket For Tickets where support is only provided during a Working Day, the measurement of the resolution time shall be suspended during the time periods outside of a Working Day. 8.2 Event and Incident Handling Any suspected Incidents should be reported to the Contact Centre using the procedures detailed in the Service Handover Document, to be provided on the Ready for Service Date. When reporting an Incident, the must identify their unique reference number and should identify the affected Service and provide details of the Incident. The will have access to all Tickets via My Services (previously known as the Hub). 8.3 Incident Duration All Incidents will be recorded by and will be reconciled against the corresponding Ticket raised by the Contact Centre. 8.4 Planned Outages Planned Outages may be required on the Network and the Virtual Data Centre Platform, including associated hardware and/or Licensed Software for scheduled network maintenance and upgrade activities. Save in the case of emergency, will affect such outages in accordance with the Operation and Maintenance clause in Schedule Incident Management Incident Management helps provide solutions to Tickets. Any amendments to the scope of Incident Management as outlined in this clause 8.5 shall be stated in Annex 1 ( Entitlements) or a Purchase Order Depending on the impact an Event or Incident has on the Service, each Event or Incident is categorized pursuant to clause into one of three severity levels: severity level 1 (Critical), severity level 2 (Major) or severity level 3 (Standard) (each a Severity Level or, together, the Severity Levels ). Page 8 of 10

9 8.5.3 Any Events or Incidents relating to a security incident which requires post-restoration investigation are considered out of scope for the Incident Management Service and will require Professional Services, and be charged accordingly. Priority Description Hours of Operation Response Time Update Frequency Priority 1 Critical When the Service is Unavailable. 24/7 30 minutes Priority 2 Major The performance of the Service is degraded, but it is still Available Only a system or component of the Service is not available and a temporary fix may be available. Business Hours 2 hours 2 hours Priority 3 Standard Where there is not a critical need and no impact to the delivery or use of the Service. 4 hours N/A 8.6 Incident Reporting and Management - Obligations of The should raise Tickets to the Contact Centre by following the procedure detailed in the Service Handover Document which will be provided on the Ready for Service Date. The shall be provided with access to My Services pursuant to Schedule 1 of this Agreement The Contact Centre can be contacted via My Services, phone or . When contacting the Contact Centre, the following information should be provided by : a) name; b) Account Number as detailed in the Service Handover Document; c) Service Identifier (SID) as detailed in the Service Handover Document; d) description of the issue including the Service which has been affected; e) subject to clause 8.6.3, contact name; and f) contact telephone number & In the interest of security, Contact Centre will only accept Request Tickets from nominated individuals within the organisation as detailed in the Service Handover Document. 9 DATA PROCESSING The acknowledges that is reliant on the for direction as to the extent to which is entitled to use and process personal data. Consequently, will not be liable for any claim brought by an individual who is the subject of personal data arising from any action or omission by, to the extent that such action or omission resulted directly from the 's instructions.. Page 9 of 10

10 APPENDIX 1 Services Provider License Agreement (SPLA), End User Agreement requirements Where provides for the use of Microsoft software (and any included documentation) for services within the Virtual Data Centre Platform (the Services) you, as the End User, agree, by such usage, to the following terms and conditions - as required by the Microsoft Corporation: Removing, modifying or obscuring any copyright, trademark or other proprietary rights notices that are contained in or on the Microsoft software is prohibited. Reverse engineering, decompiling, or disassembling the Microsoft software is prohibited, except to the extent that such activity is expressly permitted by applicable law. Microsoft disclaims, to the extent permitted by applicable law, all warranties by Microsoft and any liability by Microsoft or its suppliers for any damages, whether direct, indirect, or consequential, arising from the Services. Any technical support provided for the Microsoft software may be by arrangement between (and / or third parties) and the End User Microsoft or its suppliers do not automatically provide support for the Microsoft software. The Microsoft software is protected by copyright and other intellectual property rights laws and international treaties it is not permitted to access, run, install, maintain, distribute or otherwise use or interact with the Microsoft software outside of the Services. Upon request, is required to disclose the name and address of an End User consuming 1000 or more per month, solely in Microsoft software usage; notice of any such disclosures will be provided in advance. The Microsoft software is not fault-tolerant and is not guaranteed to be error free or to operate uninterrupted. It is prohibited to use the Microsoft software in any application or situation where the Microsoft software s failure could lead to death or serious bodily injury of any person, or to severe physical or environmental damage ( High Risk Use ). Examples of High Risk Use include, but are not limited to: aircraft or other modes of human mass transportation, nuclear or chemical facilities, life support systems, implantable medical equipment, motor vehicles, or weaponry systems. High Risk Use does not include utilization of the Microsoft software for administrative purposes, to store configuration data, engineering and / or configuration tools, or other non-control applications, the failure of which would not result in death, personal injury, or severe physical or environmental damage. These non-controlling applications may communicate with the applications that perform the control, but must not be directly or indirectly responsible for the control function. Use of the Microsoft software indemnifies and holds harmless Microsoft from any third-party claim arising out of the use of the Microsoft software in connection with any High Risk Use Page 10 of 10

Endpoints means the software instances or devices that are enabled by the Service to access UC Services;

Endpoints means the software instances or devices that are enabled by the Service to access UC Services; 1. SERVICE DESCRIPTION Interoute s Cloud Hosted Unified Communication Services (UCaaS) provide voice, video, instant message and presence communication amongst Customer offices and external locations.

More information

ADDITIONAL TERMS FOR INTEROUTE CLOUD HOSTED UNIFIED COMMUNICATIONS SCHEDULE 2U

ADDITIONAL TERMS FOR INTEROUTE CLOUD HOSTED UNIFIED COMMUNICATIONS SCHEDULE 2U ADDITIONAL TERMS FOR INTEROUTE CLOUD HOSTED UNIFIED COMMUNICATIONS SCHEDULE 2U CONTENTS 1 Service Description... 3 2 Definitions... 3 3 Service Terms... 3 3.1 Licensing and Service Provider License Agreements

More information

1.1.1. Interoute Application Management comprises the following managed services for application and database software:

1.1.1. Interoute Application Management comprises the following managed services for application and database software: 1. SERVICE DESCRIPTION 1.1. Scope of Interoute Application Management Services 1.1.1. Interoute Application Management comprises the following managed services for application and database software: a)

More information

Nexinto Business Cloud Terms Microsoft Volume Licensing End user License Terms

Nexinto Business Cloud Terms Microsoft Volume Licensing End user License Terms Nexinto Business Cloud Terms Microsoft Volume Licensing End user Inhalt 1. Definitions... 2 2. Ownership of products... 2 3. Use of Client Software... 3 4. Use of Redistribution Software... 3 5. Copies...

More information

ADDITIONAL TERMS FOR VIRTUAL DATA CENTRE SERVICE SCHEDULE 2N

ADDITIONAL TERMS FOR VIRTUAL DATA CENTRE SERVICE SCHEDULE 2N ADDITIONAL TERMS FOR VIRTUAL DATA CENTRE SERVICE SCHEDULE 2N CONTENTS 1 Service Description... 3 1.1 Contract structure... 3 2 Service Resource Usage... 4 2.1 Location... 4 2.2 Utility Capability... 4

More information

Our Customer Relationship Agreement VIRTUAL PRIVATE SERVER SERVICE DESCRIPTION

Our Customer Relationship Agreement VIRTUAL PRIVATE SERVER SERVICE DESCRIPTION Our Customer Relationship Agreement VIRTUAL PRIVATE SERVER SERVICE Internode Pty Ltd ABN 82 052 008 581 Phone: 13 66 33 1/502 Hay Street, Subiaco WA 6008 15 October 2013 Rules of interpretation and capitalised

More information

CLOUD SERVICE SCHEDULE

CLOUD SERVICE SCHEDULE CLOUD SERVICE SCHEDULE 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule, unless

More information

Security Annex for Content Filtering Additional Terms for Content Filtering Service

Security Annex for Content Filtering Additional Terms for Content Filtering Service CONTENTS 1 Glossary of Terms & Definitions... 2 2 Service Description... 2 2.1 Service Components... 2 2.2 General... 2 3 Vendor Change... 3 4 Charges... 3 4.1 Charges payable by the... 3 4.2 Additional

More information

Security Annex for Firewalls Additional Terms for Firewall Service

Security Annex for Firewalls Additional Terms for Firewall Service CONTENTS 1 Glossary of Terms & Definitions... 2 2 Service Description... 2 2.1 Firewall Service and Next Generation Firewall Service... 2 2.2 Roaming SSL Access Services... 2 2.3 DMZ Services... 3 2.4

More information

Security Annex for 2FA Additional Terms for Managed Authentication Service

Security Annex for 2FA Additional Terms for Managed Authentication Service CONTENTS 1 Glossary of Terms & Definitions... 2 2 Service Description... 2 2.1 General... 2 2.2 Provisioningddd... 2 2.3 Setup... 3 2.4 Technical Support... 3 2.5 Administrator Responsibilities... 3 2.6

More information

ADDITIONAL TERMS FOR VIRTUAL VOICE NETWORK SERVICES SCHEDULE 2L

ADDITIONAL TERMS FOR VIRTUAL VOICE NETWORK SERVICES SCHEDULE 2L ADDITIONAL TERMS FOR VIRTUAL VOICE NETWORK SERVICES SCHEDULE 2L CONTENTS 1 Service Description... 3 2 Definitions... 3 3 Virtual Voice Network terms... 4 4 CHARGES... 4 4.1 Charges payable by the... 4

More information

VIETNAM LAWS ONLINE DATABASE License Agreement Multi-user Subscription

VIETNAM LAWS ONLINE DATABASE License Agreement Multi-user Subscription VIETNAM LAWS ONLINE DATABASE License Agreement Multi-user Subscription A multi-user subscription to the Vietnam Laws Online Database is governed by the terms and conditions of this License Agreement. If

More information

schedule 2f additional terms for internet services

schedule 2f additional terms for internet services 1. SERVICE DESCRIPTION Interoute Internet Services comprises of the provision and supply of connectivity to the Internet via the Interoute IP Network. 2. DEFINITIONS ADSL refers to Asymmetric Digital Subscriber

More information

Licence Fee means the fees calculated as set out on the Website or such other fee as is agreed between You and the Supplier from time to time.

Licence Fee means the fees calculated as set out on the Website or such other fee as is agreed between You and the Supplier from time to time. BY CLICKING ON I AGREE BELOW, OR BY DOWNLOADING, INSTALLING OR MAKING ANY USE OF THE SYSTEM DESCRIBED BELOW, YOU AGREE TO THE FOLLOWING TERMS OF THIS AGREEMENT BETWEEN YOU AND {Reseller Business Name}

More information

Terms of Use/ Disclaimers/ Contract/ Agreement

Terms of Use/ Disclaimers/ Contract/ Agreement Website Development and Ongoing Services Agreement Terms of Use/ Disclaimers/ Contract/ Agreement Between You as the client and WideNet Consulting, LLC as the service provider. By using the services of

More information

Website Hosting Agreement

Website Hosting Agreement Website Hosting Agreement 6 oak grove avenue This Hosting Contract governs your purchase and use, in any manner, of all Web site hosting services, including the Shared Hosting Services, (collectively,

More information

1. SERVICE DESCRIPTION

1. SERVICE DESCRIPTION 1. SERVICE DESCRIPTION The Interoute One Voice Service provides inbound telephone numbers and outbound voice termination services to domestic and international destinations (the Service ). 2. DEFINITIONS

More information

Service Schedule for Business Email Lite powered by Microsoft Office 365

Service Schedule for Business Email Lite powered by Microsoft Office 365 Service Schedule for Business Email Lite powered by Microsoft Office 365 1. SERVICE DESCRIPTION Service Overview 1.1 The Service is a hosted messaging service that delivers the capabilities of Microsoft

More information

Security Annex for Firewalls Additional Terms for Firewall Service

Security Annex for Firewalls Additional Terms for Firewall Service CONTENTS 1 Glossary of Terms & Definitions... 2 2 Service Description... 2 2.1 Firewall Service and Next Generation Firewall Service... 2 2.2 Roaming SSL Access Services... 3 2.3 DMZ Services... 3 3 Vendor

More information

Security Annex for 2FA Additional Terms for Two Factor Authentication Service

Security Annex for 2FA Additional Terms for Two Factor Authentication Service CONTENTS 1 Glossary of Terms & Definitions... 2 2 Service Description... 2 2.1 Provisioning... 2 2.2 Setup... 2 2.3 Technical Support... 3 2.4 Administrator Responsibilities... 3 2.5 Devices... 3 3 Vendor

More information

Module 3 Licensed Software TABLE OF CONTENTS. Version 3.0

Module 3 Licensed Software TABLE OF CONTENTS. Version 3.0 1 Module 3 Licensed Software Version 3.0 TABLE OF CONTENTS 1. AGREED TERMS AND INTERPRETATION... 2 2. LICENCE TERMS... 3 3. SUPPLY OF... 8 4. UPDATES AND NEW RELEASES... 9 5. OPEN SOURCE SOFTWARE... 10

More information

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HYBRID CLOUD IT PRODUCT TERMS

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HYBRID CLOUD IT PRODUCT TERMS EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HYBRID CLOUD IT PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA Hybrid Cloud

More information

Schedule 2i. All the terms indicated above in capital letters are defined below.

Schedule 2i. All the terms indicated above in capital letters are defined below. 1. SERVICE DESCRIPTION Interoute Transit service comprises of the provision and supply of connectivity to the Internet via the Interoute IP Network (from now on the Service ). The Service can be provided

More information

Schedule 2f. Schedule 2F Internet Services UK Eng Lang V4.0 120109 page 1 of 10

Schedule 2f. Schedule 2F Internet Services UK Eng Lang V4.0 120109 page 1 of 10 1. SERVICE DESCRIPTION Interoute Internet Services comprises of the provision and supply of connectivity to the Internet via the Interoute IP Network. 2. DEFINITIONS ADSL refers to Asymmetric Digital Subscriber

More information

SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS

SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS SPYDERS END USER LICENSE AGREEMENT TERMS AND CONDITIONS 1. IMPORTANT NOTICE PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (THE AGREEMENT ) CAREFULLY BEFORE PROCEEDING TO USE THE ENCLOSED

More information

ADDENDUM. Dedicated Servers v3.0

ADDENDUM. Dedicated Servers v3.0 ADDENDUM Dedicated Servers v3.0 ICUK is an International Communications company that provides Dedicated Server services to Resellers and Customers, and the said party wishes to obtain those services from

More information

2. Our Conditions 2.1 When They Apply 2.2 Deposit 2.3 Your Account and On Line Sign Up 2.4 Minimum Period of Service 2.

2. Our Conditions 2.1 When They Apply 2.2 Deposit 2.3 Your Account and On Line Sign Up 2.4 Minimum Period of Service 2. Simply Broadband Terms Terms and Conditions for Simply Broadband 1. Definitions Wherever these words and expressions appear in these terms and conditions of Service (each a Condition and collectively,

More information

Service Schedule for BT Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365

Service Schedule for BT Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365 1. SERVICE DESCRIPTION 1.1 The Service enables the Customer to: set up a web site(s); create a sub-domain name associated with the web site; create email addresses. 1.2 The email element of the Service

More information

Schedule 2Z Virtual Servers, Firewalls and Load Balancers

Schedule 2Z Virtual Servers, Firewalls and Load Balancers Schedule 2Z Virtual Servers, Firewalls and Load Balancers Definitions Additional Charges means the charges payable in accordance with this schedule. Customer Contact Centre means Interoute s Incident management

More information

schedule 2L Additional terms for Virtual Voice Network services

schedule 2L Additional terms for Virtual Voice Network services 1. SERVICE DESCRIPTION The Interoute Virtual Voice Network (VVN) Service provides the Customer with a dedicated number of Ports leased on the Interoute Voice Soft Switching platform. 2. DEFINITIONS Additional

More information

1.2 Software means the Motorcentral software used for the purpose of managing vehicle dealerships.

1.2 Software means the Motorcentral software used for the purpose of managing vehicle dealerships. LIMELIGHT SOFTWARE LIMITED Motorcentral Software License Agreement 1 Definitions 1.1 Limelight means Limelight Software Limited. 1.2 Software means the Motorcentral software used for the purpose of managing

More information

PRODUCT SCHEDULE. Hosted Exchange

PRODUCT SCHEDULE. Hosted Exchange PRODUCT SCHEDULE Hosted Exchange This Product Schedule (the Schedule ), between BIMASS and ( You ) is effective immediately and is issued pursuant to and incorporates by reference the terms and conditions

More information

PLEASE READ THIS AGREEMENT CAREFULLY. BY INSTALLING, DOWNLOADING OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO THE TERMS OF THIS AGREEMENT.

PLEASE READ THIS AGREEMENT CAREFULLY. BY INSTALLING, DOWNLOADING OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO THE TERMS OF THIS AGREEMENT. Access Governance Suite 6 Lifecycle Manager 6 Compliance Manager 6 Software License Agreement PLEASE READ THIS AGREEMENT CAREFULLY. BY INSTALLING, DOWNLOADING OR OTHERWISE USING THE SOFTWARE, YOU AGREE

More information

THE SOFTWARE MAY NOT BE SOLD, TRANSFERRED, OR FURTHER DISTRIBUTED EXCEPT AS AUTHORIZED BY LICENSOR.

THE SOFTWARE MAY NOT BE SOLD, TRANSFERRED, OR FURTHER DISTRIBUTED EXCEPT AS AUTHORIZED BY LICENSOR. Novell ZENworks Suite 11 (SP4) Novell ZENworks Configuration Management 11 Novell ZENworks Asset Management 11 Novell ZENworks Full Disk Encryption 11 Novell ZENworks Patch Management 11 Novell Endpoint

More information

Information Crib Sheet Internet Access Service Agreement

Information Crib Sheet Internet Access Service Agreement Information Crib Sheet Internet Access Service Agreement 1. Definitions and Interpretation This Service Agreement is to be read in conjunction with the Conditions for Communications Services (the Conditions

More information

SUBSCRIPTION SERVICES.

SUBSCRIPTION SERVICES. SUSE Manager Server SUSE Manager Server with Database SUSE Software License Agreement PLEASE READ THIS AGREEMENT CAREFULLY. BY PURCHASING, INSTALLING AND/OR USING THE SOFTWARE (INCLUDING ITS COMPONENTS),

More information

InnoCaption TM Service Terms of Use

InnoCaption TM Service Terms of Use PRIOR TO USING THE INNOCAPTION SERVICE YOU MUST REVIEW AND AGREE TO THE TERMS AND CONDITIONS OF THIS SERVICE AGREEMENT ( AGREEMENT ) BY COMPLETING YOUR REGISTRATION ( SIGN UP ) FOR INNOCAPTION SERVICE.

More information

ADDITIONAL TERMS FOR ENTERPRISE VOICE SERVICES SCHEDULE 2K

ADDITIONAL TERMS FOR ENTERPRISE VOICE SERVICES SCHEDULE 2K ADDITIONAL TERMS FOR ENTERPRISE VOICE SERVICES SCHEDULE 2K CONTENTS 1 Service Description... 3 2 Definitions... 3 3 Services Terms... 4 3.1 Interoute One Termination Service... 4 3.2 Inbound Number Service...

More information

XANGATI END USER SOFTWARE LICENSE TERMS AND CONDITIONS

XANGATI END USER SOFTWARE LICENSE TERMS AND CONDITIONS XANGATI END USER SOFTWARE LICENSE TERMS AND CONDITIONS IMPORTANT: PLEASE READ BEFORE DOWNLOADING, INSTALLING OR USING THE XANGATI, INC. ("LICENSOR") SOFTWARE YOU HAVE LICENSED ("SOFTWARE"). BY EXECUTING

More information

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES This Product Schedule Terms & Conditions is incorporated into a Services Agreement also comprising the General Terms and Conditions which the Customer

More information

Kinetic Internet Limited

Kinetic Internet Limited Kinetic Internet Limited Company No: 4470080 ADDENDUM Dedicated Server Terms and Conditions KINETIC INTERNET is an International Communications company that provides Dedicated Server services. The customer

More information

SERVICE SCHEDULE FOR ETHERNET PASS-THROUGH SERVICES

SERVICE SCHEDULE FOR ETHERNET PASS-THROUGH SERVICES SERVICE SCHEDULE FOR ETHERNET PASS-THROUGH SERVICES The following terms are additional to those in the applicable Master Reseller Agreement (the Agreement ) between UK Broadband (the Supplier ) and PCCW

More information

Any other capitalised terms have the meanings set out in Schedule 1.

Any other capitalised terms have the meanings set out in Schedule 1. 1. SERVICE DESCRIPTION The Interoute Co-location Service will comprise of the installation and support services associated with the provision of co-location facilities at Interoute Premises. 2. DEFINITIONS

More information

AAPT Business Media Connect. Service Schedule

AAPT Business Media Connect. Service Schedule AAPT Business Media Connect Service Schedule This Service Schedule forms part of the Agreement between Us and You and cannot be used as a standalone agreement. Any terms defined in the Service Agreement

More information

THESE TERMS APPLY TO ALL MWEB VIRTUAL HOSTING SERVICES VARIOUS PACKAGES

THESE TERMS APPLY TO ALL MWEB VIRTUAL HOSTING SERVICES VARIOUS PACKAGES PLEASE NOTE: These product or service specific terms and conditions must always be read together with our General Terms and Conditions, which will always apply to your use of this product or service THESE

More information

Implementation and Customer Services ( ICS") Installation Services Standard Terms and Conditions of Supply. (Effective September 2013)

Implementation and Customer Services ( ICS) Installation Services Standard Terms and Conditions of Supply. (Effective September 2013) Implementation and Customer Services ( ICS") Installation Services Standard Terms and Conditions of Supply 1. General (Effective September 2013) This web page content defines the standard terms and conditions

More information

1.2. Unless the context clearly indicates to the contrary, the following words bear the meanings ascribed thereto:

1.2. Unless the context clearly indicates to the contrary, the following words bear the meanings ascribed thereto: VIRTUAL DATA CENTRE SERVICE Virtual Data Centre Service is a product offered by MWEB, which allows Customers to host, his/her/its information, data and applications, within MWEB s virtualised infrastructure

More information

Our Customer Relationship Agreement IINET VDSL2 SERVICE DESCRIPTION

Our Customer Relationship Agreement IINET VDSL2 SERVICE DESCRIPTION Our Customer Relationship Agreement IINET VDSL2 SERVICE DESCRIPTION iinet Limited ACN 068 628 937 Phone: 13 22 58 Westnet Pty Ltd ACN 086 416 908 Phone: 1300 786 068 1/502 Hay Street, Subiaco WA 6008 20

More information

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HOSTED IP TELEPHONY SERVICE PRODUCT TERMS

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HOSTED IP TELEPHONY SERVICE PRODUCT TERMS EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT HOSTED IP TELEPHONY SERVICE PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA

More information

Overview Software Assurance is an annual subscription that includes: Technical Support, Maintenance and Software Upgrades.

Overview Software Assurance is an annual subscription that includes: Technical Support, Maintenance and Software Upgrades. Software Maintenance & Support Agreement This agreement ( Support Agreement, Software Assurance, Agreement ) is for the purpose of defining the terms and conditions under which Technical Support, Maintenance

More information

1.2 The defined terms below also apply in these Terms and Conditions.

1.2 The defined terms below also apply in these Terms and Conditions. Microsoft Hosting IT Services Terms and Conditions 1. How these Terms and Conditions work 1.1 These Terms and Conditions incorporate the Master Services Terms and Conditions (the "MSTC") which are available

More information

MDM Zinc 3.0 End User License Agreement (EULA)

MDM Zinc 3.0 End User License Agreement (EULA) MDM Zinc 3.0 End User License Agreement (EULA) THIS AGREEMENT (or "EULA") IS A LEGAL AGREEMENT BETWEEN THE PERSON, COMPANY, OR ORGANIZATION THAT HAS LICENSED THIS SOFTWARE ("YOU" OR "CUSTOMER") AND MULTIDMEDIA

More information

Security Annex for Content Filtering Additional Terms for Content Filtering Service

Security Annex for Content Filtering Additional Terms for Content Filtering Service CONTENTS 1 Glossary of Terms & Definitions... 2 2 Service Description... 2 2.1 Service Components... 2 2.2 Setup... 2 2.3 Technical Support... 3 2.4 Administrator Responsibilities... 3 3 Vendor Change...

More information

One Education Internet Services SLA 2014-2015

One Education Internet Services SLA 2014-2015 One Education Internet Services SLA 2014-2015 1. Commencement a. The Contract begins on the date One Education or agents working on its behalf communicate its acceptance of the customer s order for the

More information

ELLIPTICS, LTD. TERMS OF SERVICE. For Elliptics branded products: Webcrossing Core, Webcrossing Community, Webcrossing Neighbors 1.

ELLIPTICS, LTD. TERMS OF SERVICE. For Elliptics branded products: Webcrossing Core, Webcrossing Community, Webcrossing Neighbors 1. ELLIPTICS, LTD. TERMS OF SERVICE For Elliptics branded products: Webcrossing Core, Webcrossing Community, Webcrossing Neighbors By using Elliptics products, software, services and hosted websites (referred

More information

Our Customer Terms Page 1 of 17 T-Biz Broadband Single Site section

Our Customer Terms Page 1 of 17 T-Biz Broadband Single Site section Our Customer Terms Page 1 of 17 Contents Click on the section that you are interested in. Recent Changes 3 1 About the 4 Our Customer Terms 4 Inconsistencies 4 References to our network 4 2 What is the

More information

CRM in a Day Support Services Agreement

CRM in a Day Support Services Agreement CRM in a Day Support Services Agreement Agreement Number: Start Date: Renewal Date: Minimum Term: This Agreement sets forth the terms and conditions under with CRM in a Day shall support the Microsoft

More information

REPAIR SERVICES AND PROCESSING FEES.

REPAIR SERVICES AND PROCESSING FEES. BLACKBERRY PLAYBOOK REPAIR SERVICE TERMS AND CONDITIONS THESE BLACKBERRY PLAYBOOK REPAIR SERVICE TERMS AND CONDITIONS (THIS AGREEMENT ) FORM A LEGAL AGREEMENT BETWEEN YOU INDIVIDUALLY, OR IF YOU ARE AUTHORIZED

More information

By using the Cloud Service, Customer agrees to be bound by this Agreement. If you do not agree to this Agreement, do not use the Cloud Service.

By using the Cloud Service, Customer agrees to be bound by this Agreement. If you do not agree to this Agreement, do not use the Cloud Service. 1/9 CLOUD SERVICE AGREEMENT (hereinafter Agreement ) 1. THIS AGREEMENT This Cloud Service Agreement ("Agreement") is a binding legal document between Deveo and you, which explains your rights and obligations

More information

Schedule 2t. Additional terms for Fast Trade - Online Ordering

Schedule 2t. Additional terms for Fast Trade - Online Ordering 1. SERVICE DESCRIPTION Fast Trade is a high quality bandwidth service specifically designed for customers who require extremely low latency and low packet loss on links between two Network Termination

More information

MANAGED PBX SERVICE SCHEDULE

MANAGED PBX SERVICE SCHEDULE MANAGED PBX SERVICE SCHEDULE 1. APPLICABILITY This Service Schedule is applicable only to the COF for the purchase of Managed PBX Services which has been signed by the Customer and Neotel. 2. DEFINITIONS

More information

PerfectForms End-User License Agreement

PerfectForms End-User License Agreement PerfectForms End-User License Agreement 2011 PerfectForms Page 1 of 12 Contents 1. DEFINITIONS... 4 2. GRANT OF RIGHTS... 4 3. FEES... 5 4. CONFIGURATION... 5 5. INTELLECTUAL PROPERTY... 5 6. TERM AND

More information

Managed IT Services Terms & Conditions. I. Overview. Definitions

Managed IT Services Terms & Conditions. I. Overview. Definitions I. Overview Managed IT Services Terms & Conditions This Agreement states the terms and conditions by which Azul Services (heretofore known as Provider ) will deliver, and Customer (heretofore known as

More information

Microsoft Band Software Development Kit Terms of Use

Microsoft Band Software Development Kit Terms of Use Microsoft Band Software Development Kit Terms of Use (LAST UPDATED June 2015) These terms are an agreement ( Agreement ) between Microsoft Corporation (or based on where you live, one of its affiliates)

More information

ZENworks Patch Management. Your license to use ZENworks Patch Management is also subject to the terms and conditions in the attached Appendix.

ZENworks Patch Management. Your license to use ZENworks Patch Management is also subject to the terms and conditions in the attached Appendix. Novell Endpoint Lifecycle Management Suite Novell ZENworks Configuration Management Advanced Edition Novell ZENworks Configuration Management Enterprise Edition Novell ZENworks Configuration Management

More information

Software Licence Terms and Conditions for the Provision of Software of WIELAND Dental + Technik GmbH & Co. KG for an Indefinite Period

Software Licence Terms and Conditions for the Provision of Software of WIELAND Dental + Technik GmbH & Co. KG for an Indefinite Period Software Licence Terms and Conditions for the Provision of Software of WIELAND Dental + Technik GmbH & Co. KG for an Indefinite Period as of: April 2014 A. General License Terms 1. SCOPE 1.1 Object of

More information

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS

EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS EASYNET CHANNEL PARTNERS LIMITED PARTNER MASTER SERVICES AGREEMENT SIP TRUNKING SERVICE PRODUCT TERMS Registered Office at: St James House Oldbury Bracknell RG12 8TH Company No: 03676297 BMI MSA 20140901

More information

MTN MPLS-VPN Service. Description of Service

MTN MPLS-VPN Service. Description of Service MTN MPLS-VPN Service Description of Service 1. Description of Service a. MTN MPLS-VPN Service ("Service") is a wide area data networking service providing any to any connectivity to transport Customer

More information

Terms and Conditions Website Development

Terms and Conditions Website Development Terms and Conditions Website Development 1. DEFINITIONS The following terms and conditions document is a legal agreement between Embertech Ltd hereafter the Company and Client for the purposes of web site

More information

CRM Support Services Agreement

CRM Support Services Agreement CRM Support Services Agreement Agreement Number: Start Date: Renewal Date: Minimum Term: Points Purchased in Initial Minimum Term: This Agreement sets forth the terms and conditions under which The CRM

More information

BLACKBERRY AUTHORIZED ONLINE RETAILER BLACKBERRY HANDHELD REPAIR SERVICE TERMS AND CONDITIONS

BLACKBERRY AUTHORIZED ONLINE RETAILER BLACKBERRY HANDHELD REPAIR SERVICE TERMS AND CONDITIONS BLACKBERRY AUTHORIZED ONLINE RETAILER BLACKBERRY HANDHELD REPAIR SERVICE TERMS AND CONDITIONS THESE BLACKBERRY AUTHORIZED ONLINE RETAILER BLACKBERRY HANDHELD REPAIR SERVICE TERMS AND CONDITIONS (THIS AGREEMENT

More information

Terms and Conditions- OnAER Remote Monitoring Service

Terms and Conditions- OnAER Remote Monitoring Service Terms and Conditions- OnAER Remote Monitoring Service TERMS OF SERVICE Please read these terms of user ( Agreement or Terms of Service ) carefully before using the services offered by AERCO International,

More information

Mobile Banking and Mobile Deposit Terms & Conditions

Mobile Banking and Mobile Deposit Terms & Conditions Mobile Banking and Mobile Deposit Terms & Conditions PLEASE CAREFULLY REVIEW THESE TERMS AND CONDITIONS BEFORE PROCEEDING: This Mobile Banking and Mobile Deposit Addendum ( Addendum ) to the Old National

More information

BT MeetMe VoIP Client End User Licence Agreement

BT MeetMe VoIP Client End User Licence Agreement BT MeetMe VoIP Client End User Licence Agreement Welcome to the BT MeetMe VoIP Client (the Software ) End User Licence Agreement (the Agreement ). This Agreement is between you (or any authorised user

More information

Sedona Technologies Hosting Agreement

Sedona Technologies Hosting Agreement Sedona Technologies Hosting Agreement Welcome to Sedona Technologies' web hosting services. This Hosting Agreement governs your purchase and use, in any manner, of all web hosting services, including the

More information

FIRST REPUBLIC BANK ONLINE BANKING AGREEMENT

FIRST REPUBLIC BANK ONLINE BANKING AGREEMENT FIRST REPUBLIC BANK ONLINE BANKING AGREEMENT I. Introduction This Agreement between you and First Republic Bank ("Bank"), governs the use of the Bank's Internet Banking services ("Online Banking"). These

More information

Soltec Computer Systems Limited ( THE COMPANY ) Suite 1 Castlethorpe Court, Castlethorpe, Brigg, North Lincolnshire, DN20 9LG

Soltec Computer Systems Limited ( THE COMPANY ) Suite 1 Castlethorpe Court, Castlethorpe, Brigg, North Lincolnshire, DN20 9LG Soltec Computer Systems Limited ( THE COMPANY ) Suite 1 Court,, Brigg,, Website Hosting Terms & Conditions 1 Notice All Users of services provided by Soltec Computer Systems Limited, by use of such services,

More information

If you do not wish to agree to these terms, please click DO NOT ACCEPT and obtain a refund of the purchase price as follows:

If you do not wish to agree to these terms, please click DO NOT ACCEPT and obtain a refund of the purchase price as follows: IMPORTANT: READ THIS AGREEMENT CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN AVG TECHNOLOGIES CY, Ltd. ( AVG TECHNOLOGIES ) AND YOU (ACTING AS AN INDIVIDUAL OR, IF APPLICABLE, ON BEHALF OF THE INDIVIDUAL

More information

Terms and Conditions. Web Development

Terms and Conditions. Web Development Terms and Conditions Web Development Page 1 of 8 Terms and Conditions of Web Development 1. Definitions The following Terms and Conditions document is a legal agreement between K-Designed Sarl, hereafter

More information

AAPT Business Virtual Data Centre

AAPT Business Virtual Data Centre AAPT Business Virtual Data Centre Service Schedule An AAPT Cloud Solution This Service Schedule forms part of the Agreement between Us and You and cannot be used as a stand-alone agreement. Any terms defined

More information

General Terms and Conditions for Online Sales of TomTom Inc ( TomTom )

General Terms and Conditions for Online Sales of TomTom Inc ( TomTom ) General Terms and Conditions for Online Sales of TomTom Inc ( TomTom ) 1) Scope a) These Terms and Conditions shall apply to all purchase orders submitted or to be submitted by you for any item, service

More information

TALECH SAAS SERVICES ORDER FORM. Fax: E-Mail:

TALECH SAAS SERVICES ORDER FORM. Fax: E-Mail: TALECH SAAS SERVICES ORDER FORM Customer: Address: Contact: Phone: Fax: E-Mail: Service(s): talech insights based software as a service as further described in Exhibit A ( Insights Service ). talech may

More information

Terms and Conditions.

Terms and Conditions. Terms and Conditions. We ask that you read them through and keep a copy for your own records, just in case you need to refer back to them at any time. By ordering or using a Systems Integration (UK) Ltd.service

More information

SYMPHONY LEARNING LICENSE AND REMOTE HOSTED SERVICES AGREEMENT

SYMPHONY LEARNING LICENSE AND REMOTE HOSTED SERVICES AGREEMENT SYMPHONY LEARNING LICENSE AND REMOTE HOSTED SERVICES AGREEMENT PLEASE READ THIS LICENSE AND REMOTE HOSTED SERVICES AGREEMENT CAREFULLY BEFORE USING THIS WEB SITE BY CHOOSING THE ACCEPT BUTTON YOU ARE (1)

More information

TERMS AND CONDITIONS FOR SUBSCRIPTION TO THE ZYNSTRA HYBRID CLOUD SERVICE

TERMS AND CONDITIONS FOR SUBSCRIPTION TO THE ZYNSTRA HYBRID CLOUD SERVICE TERMS AND CONDITIONS FOR SUBSCRIPTION TO THE ZYNSTRA HYBRID CLOUD SERVICE Important notice: please read the following terms and conditions carefully. By issuing an order for the Zynstra Hybrid Cloud Service,

More information

Paychex Accounting Online Terms of Use

Paychex Accounting Online Terms of Use Paychex Accounting Online Terms of Use Paychex recommends that Client read the Terms of Use prior to using the Paychex Accounting Online Software ( Software ). If Client does not accept and agree with

More information

Software License Agreement

Software License Agreement Software License Agreement GRANT OF LICENSE This Accusoft Corporation ("ACCUSOFT") Agreement ("LICENSE") grants YOU ("LICENSEE") a non-exclusive and non-transferable right to use the trial mode version

More information

Schedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007

Schedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007 Schedule Document Leased Lines & Ethernet Based Services Node4 Limited 9//007 SCHEDULE Additional terms, Service Description & Service Level Agreement for Leased Lines & Ethernet Based Services. SERVICE

More information

excommerce Online Systems as a service

excommerce Online Systems as a service excommerce Online Systems as a service Service plan This service plan is designed for users who wish to have support services for their dotnetnuke and/or catalook and/or XLink integration. excommerce is

More information

Britecloud Online Backup End User Agreement

Britecloud Online Backup End User Agreement Britecloud Online Backup End User Agreement Last Updated Dec 27, 2012 PLEASE READ THIS END USER AGREEMENT ( EUA ) CAREFULLY. IT CONTAINS IMPORTANT TERMS THAT AFFECT YOU AND YOUR USE OF THE BRITECLOUD ONLINE

More information

SCHEDULE DOCUMENT HOSTED TELEPHONY PUBLIC NODE4 LIMITED 03/02/2014

SCHEDULE DOCUMENT HOSTED TELEPHONY PUBLIC NODE4 LIMITED 03/02/2014 SCHEDULE DOCUMENT HOSTED TELEPHONY PUBLIC NODE LIMITED 03/0/0 SCHEDULE DOCUMENT HOSTED TELEPHONY Additional terms, Service Description & Service Level Agreement for Hosted Telephony.. SERVICE DESCRIPTION

More information

Focus Bank Mobile Deposit Agreement

Focus Bank Mobile Deposit Agreement Focus Bank Mobile Deposit Agreement PLEASE CAREFULLY REVIEW THESE TERMS AND CONDITIONS BEFORE PROCEEDING: This Mobile Deposit Agreement (the Agreement ) is entered into by Focus Bank (the Financial Institution

More information

Dell Advanced Network Monitoring Services Service Description

Dell Advanced Network Monitoring Services Service Description Dell Service Description 1. INTRODUCTION TO YOUR SERVICE AGREEMENT Advanced Network Monitoring: Network outages or network performance problems can cause significant economic impacts to your day to day

More information

Janison Terms and Conditions. Updated Jan 2013

Janison Terms and Conditions. Updated Jan 2013 Janison Terms and Conditions Updated Jan 2013 Terms and Conditions 1. Interpretation 1.1. In this Agreement, unless otherwise indicated by the context (a) (b) (c) (d) (e) (f) (g) (h) (i) words importing

More information

PART B VENDOR TERMS AND CONDITIONS

PART B VENDOR TERMS AND CONDITIONS CONTENTS 1 ABOUT THIS PART... 2 2 TERMS AND CONDITIONS REGARDING USE OF MICROSOFT SOFTWARE... 2 Definitions... 2 Ownership of Software Products... 2 Use of Client Software... 3 Use of Redistribution Software...

More information

COLOCATION AGREEMENT. 1. Term and Payment for Services

COLOCATION AGREEMENT. 1. Term and Payment for Services COLOCATION AGREEMENT This Colocation Agreement ( Agreement ) governs your purchase and use of all colocation and related services (the Services ), as described in the Order Form, that you order and Oracast,

More information