ICT MANAGER ROLE DESCRIPTION

Transcription

1 Classification: Education Support Officer Level 5 Hours: 8.30am 4.30pm Term of appointment: Ongoing, commencing Term 1, 2015 OVERVIEW OF COLLEGE Catholic Regional College North Keilor was founded in 1982 and is a Year 7-10 co-educational College which service Catholic youth from the parishes of St Christopher s Airport West, St Augustine s Keilor, St Mary of the Assumption Parish Keilor Downs and Kealba, and Emmaus Parish, Sydenham. In 2014, we have 643 students enrolled at the College. We enjoy membership of a Federation of five Catholic Regional Colleges which provides a Catholic education to students in the north western suburbs in the Archdiocese of Melbourne. Sister colleges in the Federation are: CRC St Albans and CRC Caroline Springs (both Year 7-10), CRC Melton (Year 7-12) and our senior campus at Sydenham (Year 11-12). Our College motto is Make Us Bearers of Your Peace. This underpins our mission which seeks to provide the best possible education in faith and education for life for all of our students. POSITION OBJECTIVE The ICT Manager is responsible for the management of the College network and the ICT Services Team. The incumbent leads and works in collaboration with the HelpDesk staff to provide a technical support service for the College. As a staff member at Catholic Regional College North Keilor, the ICT Manager is expected to support the College philosophy and the values as articulated in the College Mission and Values Statement Faith, Respect, Compassion and Resilience. ICT SERVICES TEAM STRUCTURE The ICT Services Team is responsible for the technical operation of an efficient and reliable computing infrastructure comprising on-site services and end user support. The ICT Services Team provides both technical and learning resource support, ongoing maintenance and support of a reliable ICT program through its in-house team and ICT contractors and vendors. ICT Team Application Support Engineer ICT Manager PC/User support Technician (p/t) Vendor support 1

2 MANAGEMENT STRUCTURE The ICT Manager is responsible for managing and overseeing the technical operation of the College s ICT resources and management of the ICT Services staff. Accountability: For management of the technical support staff, budgeting, the reliable and efficient running of hardware and software, the ICT Manager is accountable to the Deputy Principal Teaching and Learning. Decisions which impact on the teaching and learning use of the network, including the specification of educational requirements for software, security policies, the Internet, the College website, intranet and , must be made in consultation with the Principal and, where applicable, the Leadership Team. DUTIES AND RESPONSIBILITIES Hardware Manage and maintain the operation of the College s computer network infrastructure and hardware, including all computers, network devices, cabling infrastructure and peripherals to ensure the stable and efficient delivery of ICT, including but not limited to the following: Wireless network Desktop, laptop and tablets operating systems and network connections Deployment and configuration of new hardware Computer imaging processes Hardware maintenance procedures and schedule Hardware fault resolution Patch management across the network Tracking hardware warranties and warranty repairs. NB: All hardware faults should be managed to resolution with vendors through hardware warranty agreements VLAN configuration/management and switch installation and configuration Accelerus (Student Report server). Systems and Databases Manage and maintain the operation of the College s ICT systems and databases, including but not limited to the following: Liaising with vendors Installation of updates as approved by the relevant database coordinator Core administration systems and databases (Synergetic, Timetabler and eworkspace) Library system and database Remote VPN access for staff and students Internet and spam monitoring/filtering system and database The College s system and database, including archiving (Exchange) The College s anti-virus system 2

3 Daily, weekly, monthly, bi-annual and annual data back-up and restore procedures across all the College s VLANs and separate networks, with particular emphasis on ensuring critical data is secure In consultation with the Principal, the telephone systems, including dealing with faults internal to the College s voice systems, organising for telephone fault resolution from vendors and obtaining external support, if necessary. Software Manage the installation of all desktop, laptop and server based software, including but not limited to the following: Software purchasing following consultation with the Principal and, where applicable, the Leadership Team Site-wide software rollouts Support of all College software Support of PaperCut. Network Security Manage and oversee the operation of network security in close consultation with the Principal, including but not limited to the following: Administering Microsoft Active Directory Maintaining drive, folder and file access rights across the network Overseeing network user accounts Diligent monitoring of network and data security and reporting serious breaches to the Principal Monitoring the operation of firewall and proxy devices Monitoring proxy and firewall logs. Internet and intranet Manage and oversee the development and maintenance of the College s Internet and intranet sites in close consultation with the Principal, including but not limited to the following: Regular updating of relevant pages and images Ensuring the newsletter and other communication services are promptly updated Working with relevant staff to ensure all school content is up to date. User support Manage and oversee user support, including but not limited to the following: Fostering a co-operative and user friendly environment Providing a physical and electronic HelpDesk service Assisting the Principal and the Deputy Principal Teaching and Learning with the exporting and importing of relevant reporting and statistical data Production of help and FAQ materials for staff and students Assisting with the delivery of professional development programs as required. 3

4 Consultation, Management and Planning Consult and meet regularly with the Principal and the various leadership groups on resolution, management and planning issues, including but not limited to the following: Liaising with senior management on ICT future directions, including requirements for network growth and change Acting as the permanent member of the ICT Steering Committee to advise management regarding requests for hardware, software and improvements in the operation of the network Undertaking ongoing research and planning for the needs of the network, including capacity planning, network performance and security, and reporting to the ICT Steering Committee and management Liaising with tradespersons, builders, third party contractors and telecommunications technicians on cabling, electrical and telecommunications infrastructure for systems upgrades, new buildings and extensions to existing buildings and network cabling. Budget management and purchasing Budget and purchasing management as approved by the Principal, including but not limited to the following: Preparation of an annual College-wide ICT budget submission Implementation of the approved budget Management of ICT purchasing and leasing under the direction of the Principal and Federation Business Manager. Records and data management Diligent records and data management, including but not limited to the following: Documenting all network systems, processes and procedures Maintaining a database of all ICT assets and recording them in the Asset Register, including leased assets, in their current locations Maintaining a database of all software installations Maintaining a database of all licenses and cross-referencing against software installations to ensure licensing requirements are met Maintaining a secure record of all necessary passwords, including a copy lodged in the fire-proof safe Monitoring network drive capacities and recommending and implementing preventative measures where problems occur Monitoring bandwidth use and recommending and implementing preventative measures where problems occur. Training Collaborate with the elearning Coordinator to facilitate software requirements Provide documentation and facilitate training to all levels of end users. 4

5 General Undertaking any other reasonable tasks relevant to this role, as directed by the Principal or Deputy Principal Teaching and Learning Adhere to the College s policies and procedures as set out in the Staff Handbook and produce an ICT procedures manual for the College. Comply with the relevant Occupational Health and Safety requirements Undertake professional training and development where necessary and as directed Coordinate staff duties, including, but not limited to working with the ICT Services Team to develop work plans and work structures. KEY SELECTION CRITERIA General Ability to understand and plan for an increasingly diverse ICT structure to support and enrich teaching and learning Ability to work collaboratively with a wide range of people at varying technological skill levels Ability to operate the network within agreed budget constraints Relevant computer network knowledge and operating experience Excellent written and verbal communication skills Excellent organisational and managerial skills Excellent knowledge of relevant copyright laws and limitations Education and Experience Bachelor Degree or equivalent is required; Business Administration, with technology as a core component is preferred but not essential Experience with Microsoft and Apple operating environments Systems administration/network engineering experience is required. Leadership Ability to challenge others to develop as leaders while serving as role model/mentor Promote team development by ensuring, where possible, that project tasks are aligned with each ICT staff member s career interests Inspire co-workers to attain goals and pursue excellence Identify opportunities for improvement and make constructive suggestions for change Effective change management skills Ensure knowledge is up to date regarding contemporary and emerging industry practices Teamwork Consistently acknowledges and appreciates each team member s contributions Effectively utilizes each team member to his/her fullest potential Motivates the ICT Services Team to work together in the most efficient manner Keeps track of lessons learnt and shares those lessons with team members 5

6 Service Management Oversee day to day staff student interaction, i.e. HelpDesk Communicates effectively with staff to identify needs and evaluate alternative business solutions Continually seek opportunities to increase staff and student satisfaction and promote effective working relationships between staff. GENERAL EMPLOYMENT INFORMATION Full-time position: 38 hours per week between the hours of 8.30am 4.30pm Flexible hours required on and off site Time in Lieu and overtime to be negotiated with the Principal or Deputy Principal Teaching and Learning Four (4) weeks annual leave after one year of service Remuneration: Between $80k - $90k per annum negotiable (subject to experience) Full conditions of employment are contained in the Victorian Catholic Education Multi Enterprise Agreement 2013 Role Description authorised by: Greg Wade, Principal Date: 9 September