Business Continuity Management Policy

Transcription

1 Business Cntinuity Management Plicy Plicy Hlder: Authriser: Carline Gver, Head f Business Cntinuity Carline Thmsn, Chief Operating Officer Issued n: July 2010 Next Review May July BCP Plicy (v5 1a).dc 1 f Jul-10

2 CONTENTS 1 SCOPE Page 3 TERMS AND DEFINITIONS Page 3 2 DIRECTOR GENERAL S BUSINESS CONTINUITY POLICY STATEMENT 3 BBC s OVERVIEW BUSINESS CONTINUITY MANAGEMENT 4 ROLES AND RESPONSIBILITIES OF STAFF INVOLVED IN BUSINESS CONTINUITY 5 BUSINESS CONTINUITY STANDARDS AND GUIDELINES Page 4 Page 5 Page 7 Page 12 Appendix A BBC s Emergency and Cntinuity Obligatins Page 15 Dcument Cntrl Versin Date Changed by Ntes / Reasn fr change V /04/2007 Peter Brks First issue V /02/2008 Peter Brks Annual Review f Plicy V /03/2008 Peter Brks Review by Carline Gver V /04/09 Peter Brks Annual Review V th May Paul Gibbns Annual Review V5.1 15th July Paul Gibbns Reviewed by Internal Audit 2010-July BCP Plicy (v5 1a).dc 2 f Jul-10

3 1. Scpe This dcument will establish the prcess and principles f Business Cntinuity Management within the BBC The purpse f this dcument is t: State the Executive cmmitment t Business Cntinuity within the BBC The BBC s definitin and scpe f Business Cntinuity Management Including the BBC s duty as part f the Charter Structure f Business Cntinuity during and als during Understand the Rles and Respnsibilities f staff invlved in Business Cntinuity bth during business as usual and during majr incidents Identify the standards and guidelines used by Business Cntinuity 2. Terms and Definitins Business Cntinuity Business Cntinuity Management (BCM) Majr Strategic and tactical capability f the BBC t plan fr and respnd t incidents and bradcast/business disruptin in rder t cntinue business peratins at an accepted and defined level Business Cntinuity Management invlves the recvery r cntinuatin f business activities in the event f a business disruptin, and management f the verall prgramme thrugh training, exercises and reviews t ensure business cntinuity plan(s) stays current and up t date Gld Level Incident: A majr event demanding an extrardinary respnse, including the redirectin f a significant prprtin f the BBC s resurces. The event will cause, r have the ptential t cause, serius r lng term disruptin t business-as-usual. Silver Level Incident: A significant event demanding an extrardinary respnse frm mre than ne area f the BBC (i.e. mre than ne BCDRT member). The event will cause, r have the ptential t cause, significant disruptin t business-as-usual. Brnze Level Incident: An event demanding a respnse frm ne area f the BBC as part f nrmal management respnsibility. This event will cause, r have the ptential t cause, sme disruptin t business-as usual 2010-July BCP Plicy (v5 1a).dc 3 f Jul-10

4 2. Directr General s Mandate Directr General s Business Cntinuity Plicy Statement Ensuring the cntinuity f ur services and utput is essential, particularly in times f crisis. Only by ensuring that ur staff are safe and practiced at implementing the BBC s Cntinuity Plans, can we ensure that BBC services and utput will be maintained. I expect everyne t cntribute t achieving that bjective. The BBC aims t be the mst creative rganisatin in the wrld. Business Cntinuity Management is vital t achieve that visin, by ensuring the right framewrk is in place acrss the supply chain t: Prtect ur peple, systems and infrastructure Identify and mitigate the risks t the BBC s prgrammes and services t an acceptable level Manage any disruptin t minimise its impact Ensure the licence payer receives ur prgrammes and services, as intended. The Business Cntinuity Plicy requires: Peple s safety t be ur first pririty. Always. The BBC s Executive Directrs t wn the management f key risks t the cntinuity f the BBC s peratins. Divisinal Bards t wn the management f key risks t their Divisin, and t rehearse; review and sign-ff their wn Cntinuity Plans at least annually Divisinal Directrs t nminate senir representatives as Divisinal Leads t take respnsibility fr Business Cntinuity Management in their wn Divisins. Divisinal Leads t represent their Divisin n the crprate Business Cntinuity and Disaster Recvery Team (BCDRT) and t nminate apprpriate representatives and specialists within their wn Divisins t supprt Business Cntinuity management in the Divisin and at a pan-bbc level as required It is the respnsibility f all Directrs t ensure that apprpriate resurces are prvided t implement this Plicy, and t ensure that it is prperly cmmunicated and understd. Mark Thmpsn, Directr-General, Authrised TBC 2010-July BCP Plicy (v5 1a).dc 4 f Jul-10

5 3. BBC s Overview f Business Cntinuity Management 3.1 BBC s respnsibilities The BBC has a number f duties that it shuld undertake t meet the needs f its Charter and Bradcasting Arrangement, which utlines the requests that we may receive during a natinal emergency. Further details can be fund in Appendix A f this dcument. 3.2 BBC Business Cntinuity Management Business Cntinuity has tw main areas f respnsibility within the BBC: 1. and preparatin, including rehearsals 2. During and after 3.3 Gvernance The BBC s Chief Operating Officer (COO) has executive respnsibility fr Business Cntinuity Management in the BBC. The Business Cntinuity Unit reprts t the COO and is respnsible fr ensuring the right framewrk is in place acrss the supply chain t: Ensure the safety f staff and thers at the BBC Maintain utput Maintain business Preserve ur assets Return t business as usual () 2010-July BCP Plicy (v5 1a).dc 5 f Jul-10

6 3.4 Business Cntinuity reprting structure The Chief Operating Officer (COO) BBC Executive Directrs Business Cntinuity Unit Business Cntinuity Divisinal Leads Business Cntinuity and Disaster Recvery Team BCDRT 24x7 Duty Managers Plan hlders Fig1: Business Cntinuity Structure during Business as usual Incident Gld Gld Cmmander, Incident Cmmander, Gld Peple Lead, Gld Cmmunicatins Lead, Gld Editrial Lead and Other Directrs as required Business Cntinuity Unit Silver Cnsists f apprpriate BCDRT reps, Specialists staff and Business Cntinuity Staff Brnze Cnsists f any r all f: Divisinal Incident Management Team, (DIMT) Plan hlders 24X7 Duty Managers Other Divisinal supprt staff as required Fig2: Business Cntinuity Structure Majr 2010-July BCP Plicy (v5 1a).dc 6 f Jul-10

7 4. Rles and Respnsibilities f staff invlved in Business Cntinuity 4.1 Directr General (DG) Overall accuntability fr Business Cntinuity Management within the BBC When available fulfils the rle f Gld Cmmander (See Sectin 4.3) delegates authrity t the Incident Cmmander fr the BBC s respnse; supprts the Incident Cmmander and ensures s/he has everything needed fr the respnse 4.2 Chief Operating Officer (COO) During planning Supprt and sign-ff fr the Business Cntinuity Plicy and arrangements, including Executive rehearsals During The default Incident Cmmander (See Sectin 4.3) 4.3. Executive Directrs All Executive Directrs in the BBC are respnsible fr the BCM strategy within their Divisin and ensuring integratin acrss the BBC. They are required t ensure that all thse respnsible in their Divisin fr supplier cntracts; fr planning and delivering prjects and fr new investments include business cntinuity arrangements in all they d. Executive Directrs are required t nminate senir managers as Divisinal Leads wh are respnsible fr Business Cntinuity Management acrss their Divisin. BBC members f the Executive Bard may be required t frm the Gld Team which will prvide strategic directin if requested t d s by the Incident Cmmander. Gld is likely t be ppulated by sme r all f the fllwing rles: Gld Cmmander is in charge f the verall strategy fr managing the incident, fcussing n the apprpriate respnse t the wider, lnger term implicatins and ptential cnsequences. Tactical decisin making is delegated t Silver. [Nte, fr many incidents the respnse will be run by the Incident Cmmander with n actins required frm a Gld Cmmand]. Incident Cmmander s/he sits n Gld; is in charge f Silver Cmmand and ensures apprpriate liaisn between Gld and Silver. The Incident Cmmander reprts directly t the Gld Cmmander. The Incident Cmmander has full delegated authrity t act n behalf f the BBC and may direct any f the Gld team ther than the Gld Cmmander if required. Gld liaisn with Silver is via the Incident Cmmander. Gld Peple Lead is respnsible fr the strategy fr BBC peple invlved r affected by the incident. This includes all peple fr whm the BBC has a respnsibility at the time f an incident including staff, cntractrs, freelancers, audiences, visitrs. The strategy is implemented via Silver and, in particular, the HR Incident Officers July BCP Plicy (v5 1a).dc 7 f Jul-10

8 Gld Cmmunicatins Lead is respnsible fr the verarching cmmunicatin strategy fr the incident. This includes external and internal cmms with staff and stakehlders. The strategy is implemented via Silver. Gld Editrial Lead is respnsible fr the editrial directin f all the BBC s utput during an incident. Other Directrs specifically requested t jin Gld by Gld Cmmander will be advised f their rle upn invitatin. This may apply t Directrs at the scene r nt directly impacted. All ther Directrs, including thse at the scene, shuld remain fcussed n their wn Divisins and Divisinal Incident Management Fr details f the Gld respnse t an incident see Sectin 3 f the Crprate Summary f the Business Cntinuity Crprate Summary 4.4 Divisinal Leads Divisinal Senir Managers nminated as Divisinal Leads within the BBC are respnsible fr ensuring apprpriate BCM arrangements are in place acrss the supply chain fr their Divisin. They are required t crdinate their Divisin s Business Cntinuity and t ensure that an apprpriate Divisinal Incident Management Team (DIMT) is in place. They will represent their Divisin n BCDRT (Business Cntinuity Disaster Recvery Team) They are respnsible fr the regular review; updating and signing-ff n behalf f their Directrs f the Crprate Service Priritisatin Matrix They are respnsible fr ensuring that all cntracts; new prjects and investments include apprpriate Business Cntinuity arrangements in them frm the start. They may be called t the Silver t represent their Divisin n Silver, prvide the link between Silver and their wn Divisinal Directr and Divisinal Incident Management team. They may als be asked t prvide apprpriate specialists within their divisins t supprt Silver Pst incidents, the BCDRT representatives are respnsible fr incrprating lessns learnt int their business cntinuity arrangements and ensuring their plans are updated accrdingly 4.5 Business Cntinuity Disaster Recvery Team The Business Cntinuity and Disaster Recvery Team (BCDRT), is the wider crss-divisinal representatin f respnsible fr the business cntinuity management acrss the BBC. Membership f the BCDRT cnsists f Senir Managers, nminated by Divisinal Directrs as Divisinal Leads r Alternate Divisinal Leads Specialists frm specific prfessinal areas f expertise, such as Security, Health & Safety, Wrkplace and Technlgy Business Cntinuity representatives frm key crprate partners and suppliers The Team is chaired by the Head f Business Cntinuity BCDRT members are required t: Cnvene regularly t review and update n the threats t the BBC and their mitigatin 2010-July BCP Plicy (v5 1a).dc 8 f Jul-10

9 Reprt n the status f BCM in each Divisin Review incidents and near misses t learn and pass n implicatins fr existing Plans Fcus n specific key crprate threats as apprpriate (e.g. industrial actin, pandemic) Reprt back t, and disseminate required Business Cntinuity infrmatin thrughut their respective Divisins Take part in BCM training and wrkshps Ensure apprpriate Cntinuity Plans are develped, rehearsed and implemented acrss all Divisins, subsidiaries, Service partners and suppliers f the BBC As part f the Business Cntinuity Lifecycle Divisinal Leads shuld ensure their wn divisin s Business Cntinuity Plans: are reviewed and signed ff by Divisinal Bards at least annually fr all plans. validated that they prvide fr the health, safety and welfare f staff and thers n BBC sites at all times are supprted by Business Impact Analyses (BIAs) which ensure the Divisin s key business prcesses can be restred within required timescales by use f their Plans. Availability f systems t be assured by the use f apprpriate resilience levels; perfrmance targets and KPIs with their divisin ensure their Plans are maintained, updated and tested at least annually. Where the Plans apply t Business Critical services, they are tested at least twice a year and these critical services shuld be identified in the Business Cntinuity Plans Any majr business changes are reflected in the BIA and subsequent Business Cntinuity Plan, if required. Ensure all staff in their area are aware f their wn Cntinuity respnsibilities and are trained and rehearsed t discharge them. Ensure apprpriate cmmunicatin and escalatin arrangements are in place t ensure staff can be cntacted in an emergency. ensure all third party suppliers r partners wh supprt critical activities, are aware f their respnsibilities within their Divisinal Business Cntinuity Plan, and these are reviewed and their plans tested n a regular basis Ensure that plans are aligned with BS25999 They may be called t Silver t supprt their Divisinal Leads (particularly fr the larger Grups cntaining a number f Divisins) and act as the interface between the Silver Team and their Divisinal Incident Management Teams (DIMT). Pst incidents, the BCDRT representatives are respnsible fr incrprating lessns learnt int their business cntinuity arrangements and ensuring their plans are updated accrdingly 4.6 Head f Business Cntinuity The Head f Business Cntinuity supprts the COO in discharging her/his Business Cntinuity respnsibilities. The Head is respnsible fr the verall directin and crdinatin f the BBC s Business Cntinuity Management, including Business Cntinuity sign-ff fr new investments and cntracts, and chairs the BCDRT 2010-July BCP Plicy (v5 1a).dc 9 f Jul-10

10 The Head f the Business Cntinuity Unit facilitates the BBC s Silver respnse t emergencies t supprt the Incident Cmmander. Pst incidents, the Head ensures the lessns learnt frm the incident are nted; reprted, disseminated and incrprated int the BBC s Business Cntinuity Management and arrangements 4.7 Business Cntinuity Unit The Business Cntinuity Unit is respnsible fr delivery and setting f the Business Cntinuity framewrk and plicies. Specifically the Business Cntinuity Unit: Prvide specialist Business Cntinuity guidance and advice t business as usual; prjects; and new investments utsurcing and cntracts initiatives, C-rdinate the crprate Business Cntinuity Management arrangements and systems, including Incident Management, bth within the BBC and with external agencies Manage the crprate planning effrt fr specific crprate wide Business Cntinuity threats (e.g. pandemic, industrial actin) Review the Divisinal level plans t ensure they integrate with verarching Plan structure Maintain the Business Cntinuity Area Summaries fr the main BBC sites Organise, run and / r advise n Business Cntinuity rehearsals, these rehearsals fcus n: Lack f peple Lss/lack f facilities Lss f technlgy Lss/lack f supplier Prduce guidelines fr Business Cntinuity standards, resilience and Disaster Recvery arrangements Cllate and reprt n status f verarching threats Business Cntinuity in the BBC Manage and crdinate the BCDRT peratin Maintain, c-rdinate and administer the BBC's Emergency Operatins Centres Brief the Executive n specific Business Cntinuity threats, and prvide regular Business Cntinuity updates n the status f Business Cntinuity arrangements acrss the BBC. Prvide a daily summary f events that have impacted n staff and utput r threatened t disrupt utput. Ensure that the BBC is aligned t BS Deliver training t divisins, where apprpriate n Business Cntinuity Supprts the Incident Cmmander in c-rdinating the Silver respnse see Sectin 3 f the Business Cntinuity Crprate Summary. This includes: The activatin and running f the Emergency Operatins Centre. Pst incidents: reprting n lessns learnt and updating the relevant plans and arrangements x7 Duty Managers 2010-July BCP Plicy (v5 1a).dc 10 f Jul-10

11 T keep abreast f the Business Cntinuity Plans, that impact n their area f respnsibility. May be invlved in the reviewing and updating f these plans. Respnsible fr carrying ut pst incident reprts and reviews, and prviding a daily reprt n audience and majr nn audience impacting incidents that ccurred in their area As part f Brnze they cntrl and deply their wn resurces, reprting t Silver as required. 4.9 Divisinal Incident Management Teams (DIMT) T keep abreast f the Business Cntinuity Plan that impact n their area f respnsibility, and may be invlved in the reviewing and updating f these plans Divisinal Incident Management Teams are respnsible fr the peratinal respnse f their divisin in the event f an incident. They cntrl and deply staff and implement divisinal and departmental plans within their areas f respnsibility Plan hlders Individual Plan hlders with the Divisins are respnsible fr prducing, maintaining, rehearsing and updating individual Business Cntinuity Plans. These Plans are develped using British Standard fr Business Cntinuity BS25999 (see Sectin 5). These Plans are rehearsed against: a) Lack f peple b) Lss/lack f facilities c) Lss f technlgy d) Lss/lack f supplier The Plan hlder s rle will be dependent n what is cntained within the Plan Silver Team Silver is activated during incidents, and takes respnsibility fr running the tactical respnse t be adpted t achieve the strategy set by Gld. Silver c-rdinates acrss the Divisinal Incident Management Teams (DIMT) t ensure a ne BBC apprach in all Divisins. Silver is likely t cnsist f: Sme r all f the BCDRT (depending n incident) Specialist staff (HRIO*, Cmms, Wrkplace, Security and Technical) Members f the Business Cntinuity Unit Business Cntinuity vlunteers 4.12 Brnze Team * HRIO: versees the emergency HR respnse acrss the BBC Brnze team is activated during incidents and prvides the peratinal respnse. Brnze is likely t cnsist f any r all f: 24X7 Operatin Managers such as Duty Facilities Managers, Red Bee Duty Engineering Managers (DEMs), News Duty Operatins Managers (DOMs), Duty Technlgy Managers (DTMs), Duty Facilities Managers, (DFMs) and Bradcast Duty Managers (BDMs) 2010-July BCP Plicy (v5 1a).dc 11 f Jul-10

12 Lcal supprt staff Divisinal Incident Management Team (DIMT) Plan hlders Other Divisinal Supprt Staff (as Required) 2010-July BCP Plicy (v5 1a).dc 12 f Jul-10

13 5. Business Cntinuity Standards and Guidelines 5.1 BS The BBC's Business Cntinuity Management (BCM) is aligned with the principles f BS25999 which is the British Standard fr Business Cntinuity. BS25999 requires a Bard Directr t have verall respnsibility fr Business Cntinuity; in the BBC this is the Chief Operating Officer. The standard cntains the Business Cntinuity Lifecycle. The main elements f this Life cycle are: Business Impact Analysis: Each Divisin is respnsible fr prductin f its wn Business Impact Analyses as required by BS25999 t supprt the Business Cntinuity Plan. Rehearsals: Each Divisin is respnsible fr the rehearsal f its Business Cntinuity Plans. As a minimum these must be rehearsed annually. Where plans apply t critical activities these shuld be tested at least twice Priritisatin f Services The priritisatin f utput services is determined by the Output Service Priritisatin Matrix (see Business Cntinuity Crprate Summary Sectin 4) as authrised by the Business Cntinuity Divisinal Leads The priritisatin f business services is as determined by the Divisinal Pririties (see Business Cntinuity Crprate Summary Sectin 4) as authrised by the Divisinal Business Cntinuity Lead Business Cntinuity Plans: Each Divisin is respnsible fr prductin f its wn Divisinal Plan and the individual Business Cntinuity Plans that feed int it. These must be aligned t the standards utlined in BS25999 Fig 3: Business Cntinuity Lifecycle 5.2 Definitins within the Business Cntinuity Lifecycle Business Impact Analysis (BIA) A BIA analyses the impact n all stakehlders in the event f a disruptin r interruptin t a service. The key utputs f a BIA, used t infrm the Business Cntinuity Plan, are: Clarity n the pririty resurces; prcesses, equipment, facilities and suppliers Ptential single pints f failure Critical dependencies Recvery time bjectives fr critical business prcesses 2010-July BCP Plicy (v5 1a).dc 13 f Jul-10

14 Resurces required t deliver critical business prcesses Business Cntinuity Plans (BCP) Frm the BIA it is pssible t create the BCP, BCP will nrmally include: Alert, invcatin, ntificatin and briefing instructins The agreed prcesses fr accunting fr staff during an incident Priritised actin plans and time line fr actins t be initiated and cmpleted Equipment and resurce requirements necessary fr recvery Timescales fr recvery Cntact lists fr internal and external cntacts 5.3 Other useful Standards and Guidelines The fllwing standards and guidelines shuld be used as a reference f best practice. Guideline/Standard Detail Lcatin BS TIA 942 ITIL versin 3, IT Service Cntinuity Management (ITSCM) Business Cntinuity Architectural Characteristics Plicy t test Technlgy resilience and failver capabilities Business Cntinuity Crprate Plan External Dcuments Cde f Practice fr Infrmatin and Cmmunicatins Technlgy Cntinuity, specifically addresses ICT cntinuity management within the framewrk f business cntinuity management prvided by BS Telecm Infrastructure Standard fr Data Centres The Prcess respnsible fr managing Risks that culd seriusly impact IT Services. ITSCM ensures that the IT Service Prvider can always prvide minimum agreed Service Levels, by reducing the Risk t an acceptable level and fr the Recvery f IT Services. Internal Dcuments The dcument prpses the characteristics a service that needs t meet fr different levels f resilience and recvery accrding t a resilience classificatin This dcument defines plicies fr resilience testing, including recvery and failver tests t a standby system. Prvides a reference t Senir Management as t hw the BBC respnds t Majr, as well as a summary f the BBC s emergency bradcast bligatins and a high level view f the BBC s recvery pririties during a majr incident * TBC. The strage lcatin f this dcument has nt been agreed; please cntact the Business Cntinuity Team if yu require a cpy. Only in Draft at present Cntact Business Cntinuity Team 2010-July BCP Plicy (v5 1a).dc 14 f Jul-10

15 Business Impact Analysis (BIA) template Business Impact Analysis Checklist Business Cntinuity Plan Checklist Business Cntinuity Cntract Guidelines HR Supprt in a Majr Incident A BIA is at the heart f all gd Business Cntinuity Plans (BCP), it assists in identifying key activities, prcess, and peple. It will help yu answer the questins mst likely t be asked in the early stages f an incident: What d we d first? What can we leave until later? What resurces d we need? etc This will assist teams in prducing a full BIA (abve), what t include and when t revisit the BIA This will assist in the cnstructin f a Business Cntinuity Plan (BCP), prviding yu have cmpleted a Business Impact Analysis (BIA) Outlines the main areas that shuld be cnsidered when entering in t a cntract with a Third Party Supplier Outline t line managers and staff the supprt that is available in the event f a majr incident BBC Business Cntinuity Intranet Site BBC Business Cntinuity Intranet Site BBC Business Cntinuity Intranet Site BBC Business Cntinuity Intranet Site BBC Business Cntinuity Intranet Site End 2010-July BCP Plicy (v5 1a).dc 15 f Jul-10

16 Appendix A BBC Emergency & Cntinuity Obligatins The BBC has a number f duties that it shuld undertake, as a public service prvider t meet Defence and Emergency arrangements, these are detailed belw and in the charter, as well as in Cnnecting in a Crisis as part f the Civil Cntingency Act. The Charter and its subsequent Agreements include requirements t address key perating risks and prvide bradcasting capability fr the Gvernment under the Defence and Emergency Arrangements clause. In additin, fllwing 11 September 2001, the BBC undertk t imprve its arrangements fr emergency bradcasting at a lcal level. This sectin cntains the dcument references and details fr these bligatins. CHARTER Reference: Pint 24, Functins f the Trust (Page 8) Obligatin: (j) ensuring the Executive Bard addresses key perating risks fr the BBC; BROADCASTING AGREEMENT Reference 1: Clause 81: Defence and Emergency Arrangements (Page 45) Obligatin: 1) Any Gvernment Minister (a) may request that the BBC bradcast r therwise distribute any annuncement, and (b) may, if that Minister has requested that the annuncement be bradcast r therwise distributed n televisin r by means f an nline service, request that the BBC accmpany that annuncement with a visual image (mving r still) f anything mentined in the annuncement. (2) If it appears t any Gvernment Minister that an emergency has arisen, that Minister may request that the BBC bradcast r therwise distribute any annuncement r ther prgramme. (3) A request under paragraph (1) r (2) must be made in writing, and the BBC (a) must cmply with the request, (b) must meet the cst f ding s itself, and (c) may, when bradcasting r distributing the annuncement r ther prgramme, annunce that it is ding s pursuant t such a request. (4) The Secretary f State may give the BBC a directin in writing that the BBC must nt bradcast r therwise distribute any matter, r class f matter, specified in the directin, whether at a time r times s specified r at any time. (5) The BBC may, if it wishes, annunce that such a directin has been given, varied r revked. Reference: 2 Clause 86: Archives (Page 47) Obligatin: (1) The Executive Bard must make arrangements fr the maintenance f an archive, r archives, f films, sund recrdings, ther recrded material and printed material which is representative f the sund and televisin prgrammes and films bradcast r therwise distributed by the BBC July BCP Plicy (v5 1a).dc 16 f Jul-10

17 CONNECTING IN A CRISIS: LOCAL EMERGENCY INFORMATION BROADCASTING Reference: Obligatin: Fllwing the events f September 11 th 2001, the BBC chse t undertake and imprve its arrangements fr emergency bradcasting at a lcal level acrss the UK under the banner f Cnnecting in a Crisis. The Civil Cntingency Act appints a number f rganisatins, such as the emergency services, lcal authrities and the utility cmpanies as Categry One respnders. Categry One respnders have an bligatin t ensure they maintain arrangements t warn, infrm and advise the public in the event f an emergency. BBC Cnnecting in a Crisis seeks t prvide clear rutes t get lcal emergency infrmatin frm authrities and rganisatins such as the Categry One respnders t the relevant public, as sn as pssible, via n-air and nline channels during civil emergencies and majr incidents. Cnnecting in a Crisis is als aligned t the Gvernment s Preparing fr Emergencies initiative which advises the public t G in, Stay In, Tune In. The intrductin t the Cnnecting in a Crisis website ( states: It is abut warning and infrming in the interests f public safety. It cncentrates n delivering essential infrmatin quickly and is NOT abut the wider issues f news reprting. It is nt a slutin in itself, but sets ut t prvide a structure in which slutins can be wrked ut. It ffers guidance t the emergency planning cmmunity n hw t engage in effective lcal relatinships with the BBC t achieve a shared state f prfessinal readiness. It explains wh t cntact in the BBC, identifies key infrmatin needs and addresses lgistical issues. It highlights gd practice and innvative partnership ideas frm arund the UK. It is a catalyst fr systems that will be strng enugh t survive the pressures f a majr incident. It encurages planning and preparing tgether fr the expected s that there is mre time t handle the unexpected. It is abut helping the BBC t help yu t help the public July BCP Plicy (v5 1a).dc 17 f Jul-10