Google Apps webcast featuring SmartPractice

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1 Google Apps webcast featuring SmartPractice

2 Google Enterprise Develop innovative user-centric technology for businesses Backed by Google s core research and development 1,000+ people focused on Enterprise Over 60% of the world top brands use Google Enterprise *Based on Google's Enterprise customers listed

3 Benefits of Google's approach 1 Rapid Model innovation for today's workforce Companies automatically get access to Google's rapid user-driven innovation Cost is affordable and predictable Google's economies of scale result in an inexpensive annual user subscription It's Google-run, so you can focus on core There's no infrastructure to run, no patches, upgrades or planned maintenance to manage inherently more secure & reliable Redundancy is built-in, and data does not reside on vulnerable end-points

4 Google Apps and Postini Messaging Gmail with 25GB storage, fast search and mobile access Talk Integrated instant messaging, voice and video chat Calendar Personal agendas, scheduling and shared calendars Collaboration Docs Document collaboration from anywhere, without attachments Sites Secure, coding-free web pages for intranets and team sites Video Secure, private hosted video sharing Security and archiving Security Spam protection and message policy enforcement Archiving Capture, store and search archived messages Web Security Real-time protection for web-borne spyware and viruses

5 & Web Security: early detection, immediate response Remove unwanted and malicious without hardware or software management, maintenance, or patches Reduce network traffic by 75-90%, storage, CPU cycles, and energy Flexible policy framework and delegated administration allows for custom policies Never concern yourself with scaling again Your best line of defense in the path of a threat

6 Archiving... no problem What does Google do well? Organize massive amounts of data, lets you search through it with speed and accuracy. Sounds like archiving... Unplanned e-discovery requests won't up-end your team and projects. Delegate e-discovery burden to HR or Legal Unlimited archiving, up to 10 year retention for single low price Massively scalable, low cost

7 Customers who have gone Google

8 Who Are We? SmartPractice is a privately owned company started 40 years ago. Sales are garnered through multiple channels. Operations are spread over twelve locations in Arizona, California and Kentucky with sister companies in several countries. 516 accounts today. Every employee plus several information addresses.

9 Where We Were Novell GroupWise 6.5 with Postini Version close to losing Novell support Database crashes Local support options dwindling Mac client was very unfriendly and Web client very limited Server space No mobile access

10 Options Upgrade GroupWise On Premise Microsoft Exchange Google Apps

11 Factors in Decision Hard Cost GroupWise required new servers and upgrade fees Exchange was most expensive option by far Google Apps had no setup fees

12 Factors in Decision Support/Service Simple User Setup/Management No Servers to Maintain Stellar Google Uptime Record Google Reimbursement for Rare Downtime

13 Factors in Decision Security Fear of the clouds Google has more resources than we do

14 Process Tested Google Apps with some IT personnel and select users before Go/No Go decision Grilled Current Google Apps Users Made Go Decision Partnered with Third Party Integrator

15 Process Created Google Accounts Moved everyone to Google Calendar in one weekend Moved employees in groups to Mail over subsequent weekends

16 Process Sent Weekly Google Tips for Several Months After Implementation Held Open House Session for Post-Implementation Questions Ongoing Notices for Pertinent Google Enhancements

17 Timeline May, Pilot Testing December, Engaged Third Party Integrator February 2-6, Calendar Training February 7, Calendar Data Migration and Implementation February 27, First Group of Migration April 21, Last Group of Migration May 1, Final MX Record Changes

18 Issues Users! Technical Knowledge - What s a browser? Skipping training Adjustment to different feature sets - change is bad Toughest group - Execs

19 Other Issues Large Mailbox Migration Failures and Duration Mailboxes (VIRT User File) Lack of Persistent Chat Rooms ing From CRM Offline Access Flakiness

20 Benefits/Usage Search! Archive Remote Access Sites

21 Benefits/Usage

22 Benefits/Usage Platform Independent Constant Google Enhancements without IT Resource Deployment Docs

23

24 Employee Feedback Initial Resistance by Many - Grumble, Grumble Fully Embraced by a Few - Hey, This Is Cool Indifference From Some - Is Acceptance by Majority - What's New?

25 Wish List Fresh Start Spent More Time With Execs Done It Sooner

26 Thank You!

27 Marketplace Extend Google Apps Easily discover, purchase and deploy web apps that integrate with Google Apps Move faster: SSO, easy navigation from Google Apps, shared data across all apps Access all your apps anytime, anywhere Your entire business in the cloud Ditch your servers and let all of your apps work together in the cloud... o Accounting / Finance o CRM o Project Management o Web Meetings o Many more...

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