Proactive. Professional. IT Support and Remote Network Monitoring.

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1 Proactive. Professional. IT Support and Remote Network Monitoring.

2 Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled with economic conditions has left organizations wondering how to balance the needs of the business and the demands of technology with fewer resources. Smaller organizations, with little to no IT staff, find themselves struggling to keep up equipment needs and protect the integrity of their infrastructure. B R I T E S TA R B E N E F I T S : 24x7 Comprehensive IT Support Lower Total Cost of Ownership Increase Employee Productivity Off-load tactical functions, so existing staff can be strategic Complete Network Security Backup and Archival Disaster Recovery and Business Continuity BriteStar helps companies protect and B R I T E S TA R S E R V I C E S I N C L U D E : manage their IT infrastructure by securing their network, reducing costs, outsourcing tactical maintenance, help desk and break-fix duties. BriteStar services not only ensures you have a qualified team ready to service your critical asset, but also the real time data to respond quickly and efficiently when needed by using the most advanced network asset tracking and performance monitoring available. A complete network security solution from Brite will ensure protection from spam, viruses, worms, malware-laden websites and unauthorized access or lost s. BriteStar includes comprehensive anti-virus, web protection, security and archival for the highest level of protection and business continuity. Unlimited 24x7 Help Desk Phone Support 24x7 Infrastructure Monitoring and Alerting McAfee Endpoint Protection McAfee Web and Protection McAfee Archival and Continuity (multi-year retention) Daily Backup Verification Reporting Software/Hardware Asset Management Server Health Monitoring Patch Management Quarterly Business Reviews Executive Management Reports Site Business Reporting Site Warranty Summary Brit Hosted Microsoft Exchange (optional) BriteVault+ Business Continuity/Disaster Recovery (optional) Comprehensive Firewall Monitoring (optional) Computing as a Service (optional) Unlimited Help Desk Support BriteStar Proactive Support covers an unlimited number of incidents for desktop, notebook, server troubleshooting and diagnosis. Remote Help Desk Support, 24x7x365, is also included, and through our advanced software capabilities, 75% of trouble tickets are resolved remotely. 24x7 Monitoring and Alerting BriteStar Service delivers best practices monitoring and management of all your IT assets with the use of hundreds of Policy Modules. Policy Modules are sets of monitoring and alerting rules, developed in partnership with leading vendors like Microsoft, Intel, Cisco, Symantec and others. Policy Modules help ensure that everything in your IT environment is being effectively monitored and alerted on, and puts performance-related data at our fingertips. Detailed, accurate data also helps expedite diagnostics and resolution when IT issues do occur. An average small business spends $750 per employee per year on support services and products related to tech support and protection. Hence a 40 user firm is spending close to $30,000 per year.

3 THE DO-IT-YOURSELF SCENARIO: ENHANCED BENEFITS: Anti-Virus BriteStar comes with McAfee Endpoint Protection Advanced Suite, the best anti-virus system to deliver protection from viruses, spyware, web threats and hacker attacks. The suite includes enhanced web and defenses designed to provide businesses with an integrated solution without the on-premise Infrastructure. Web Protection BriteStar Web Protection Services has a proactive and feature-rich secure perimeter for robust content control, safe guarding organizations from harmful web content. BriteStar services reduce costs and IT aggravation associated with malware-infected PCs, including clean-up and replacement. In addition, BriteStar Web Protection Services allows greater management control over unauthorized, unproductive workplace Internet usage with group policies and content control. It also provides continuous updates for real time protection and controls bandwidthintensive applications. 1. An IT problem occurs. 2. You discover the problem. 3. Team member sets aside core business tasks and begins investigating and researching the problem. 4. Best Case: Problem is diagnosed accurately and resolved promptly on first attempt. 5. Worst Case: Problem requires multiple attempts at diagnosis and resolution; team member who attempts to fix the problem accidentally aggravates it; parts or external services must be ordered. 6. Problem is resolved. THE RESULTS: If the best case unfolds, one or more resources are taken off core business activities for partial or full duration of problem diagnosis and resolution, resulting in loss of productivity. If anything less than the best case unfolds, significantly more time is required to resolve the issue, resulting in more lost productivity on core business activities. In the worst case, additional, unplanned expenses are incurred, including the costs of downtime, reduced productivity and lost opportunities. Computer worms and viruses remain the most common security threat, with 75 percent of small and medium sized businesses affected by at least one virus last year. In addition smarter, more destructive strains are spreading faster than ever. - MARITZ RESEARCH Reduce Downtime, Reduce IT Costs SCENARIO: 1. Brite is alerted before, or as the problem occurs, because best practices, 24 x 7 x 365 monitoring and alerting is in place. 2. Brite instantly and accurately diagnoses problem in Network Operations Center. 3. Brite conducts rapid remote remediation from Service Center and resolves the problem. Brite gives you comprehensive reports every month and quarter to show work performed, identify issues and support optimized IT budgeting. THE RESULTS: You get the right technology expert on the job from the start, with fast, reliable resolution. Your team stays focused on core business activities. Many issues are detected and resolved proactively before an issue occurs. Downtime is significantly reduced or even eliminated, with no more costly surprises. Industry experts and comprehensive studies from third-party research groups consistently conclude that managed services cost less and protect IT assets better. For example, the Computing Technology Industry Association (CompTIA) found failed network servers and devices took 96% longer to repair without remote monitoring services resulting in costly, unscheduled downtime. CompTIA also discovered remote monitoring and management services have the greatest impact on reducing IT downtime and its impact on users. Reduce and stabilize your IT costs and experience unprecedented reliability with BriteStar Services. You ll gain peace of mind, reduce risks to your data and assets, and be empowered to leverage your IT investments fully. Predictable and Planned Expenses With a monthly contract and a service level agreement, you ll know exactly what you ll get and how much you ll be spending. BriteStar includes industry-leading monitoring and alerting for your IT assets, so Brite will always be notified immediately when emerging and actual problems exist. Brite s access to detailed health and performance data about your IT assets can more easily identify trends and opportunities to improve the configuration of your resources, and provide you with regular reports to help you understand exactly what s happening in your network. When projects outside the monthly contract are required, it is easier to plan, budget for, and schedule them to minimize impact on your business operations and bottom line.

4 Many Studies have shown that the average small-to-medium sized business loses thousands of dollars a year to network downtime. BriteStar IT Support & Monitoring keeps your network up and running at optimal effectiveness and efficiency. Software/Hardware Asset Management Executive Management Reports BriteStar Proactive Support uses advanced discovery technology to reliably collect accurate and essential network data. The asset inventory is collected and compiled into various reports on a monthly basis. Reports include Hardware Inventory, Software inventory, Windows Licensing Summary, Network Services Summary, and Site Warranty Summary. This data ensures that customers always have access to up-to-date asset inventory information, resulting in effective asset life-cycle management planning. Instantly see a global view of your network s health with the Executive Management Report that is presented to your organization monthly. This report will allow you to quickly understand the health of your network based on the following factors: Server Disk Space, Service Request Statistics, Server Uptime, Alerts processed, SPAM/ Viruses Removed, Internet Connectivity, Server OS, Bandwidth Used, Backups performed and much more. Server Health Monitoring BriteStar Proactive Support will identify all servers and assess key performance indicators (KPIs) such as CPU Performance, Server uptime, and disk utilization. Prevent server down time and prepare for maintenance and hardware upgrades by utilizing this feature. Daily Backup Verification Backups are monitored and confirmed daily. In the event of failed backup BriteStar alerts are sent to the Brite Network Operations Center for escalation and remediation. Brite Star Engineers also follow industry best practice by performing monthly file recovery and testing to confirm the integrity of the backup. Patch Management The security and health of your infrastructure needs to be maintained with the most up-to-date patches and software releases. BriteStar will always make sure your equipment is on the latest software versions to proactively keep your business up and running. Quarterly Business Reviews Superior network performance, security and reliability - all at an affordable price. Once a quarter, Brite will meet with key shareholders within your organization. Acting as your virtual CIO Brite will review the previous quarter s activities. We will review problems solved, problems avoided and discuss the next two quarters business goals. Brite uses these strategic session to enhance, or optimize, your investments and processes. These results in a teamed effort to help our partners drive revenue, reduce cost, and reduce risk. Brit (Optional) Brite offers hosted using Microsoft Exchange Brite provides a completely secure and redundant environment for your business . With features including Data Replication, and multiple SAS 70 Type II datacenters Brite has built this offering with high availability, Security, and Scalability in mind. BriteVault+ (Optional) The only Backup and Disaster Recovery Solution that offers instant On and Off-Site Virtualization, Backup Verification and True Business Continuity. Models range in capacity from 1tb to 50tb. Comprehensive Firewall Monitoring (Optional) Clients may opt for our Comprehensive Firewall Monitoring. Our solution provides a flexible, powerful and intuitive solution to centrally manage and rapidly deploy appliances and security policy configurations. It also provides centralized real-time monitoring, and comprehensive policy and compliance reporting. Computing as a Service* (Optional) Staying competitive in today s business world is challenging, and now more than ever businesses need to be diligent with expenses and leverage all their resources. Computing as a Service can minimize upfront IT infrastructure costs, convert capital equipment expense to an operating expense, and off-load tactical information technology functions from an already overburdened IT staff, including: network security, help desk and break-fix. A typical CaaS package is comprised of IBM servers, Lenovo desktops and laptops, or a custom Brite desktop and SonicWALL protection.

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