MICROSOFT EXCHANGE SERVICES SERVICE DEFINITION

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1 MICROSOFT EXCHANGE SERVICES Complete IT Support for Business

2 Westgate IT Microsoft Exchange Services: Service Definition Service Name Microsoft Exchange Services Overview of Service As a business professional you re under pressure to cut costs, streamline your business, become more productive and efficient, whilst making yourself more available to clients and colleagues. So when the time comes to move to a Hosted Exchange platform, make sure you choose a platform that guarantees you a safe and secure, quality environment with complete peace of mind from a provider you can trust. Westgate IT s Microsoft Exchange Services Reduced IT infrastructure costs Microsoft Exchange features Instant deployment Massive 25GB per mailbox Enhanced security Mobile push technology No upgrades or repairs Shared calendars and contacts Easy mailbox control Public folders and subfolders Instant scalability Redundant networks Workforce mobility Award-winning Anti-Spam Advance Security Options Available (at additional cost) Improve your communications Hosted Exchange gives you the opportunity to build on your customer service and business efficiency by enabling you to contact, collaborate and share wherever you are and whenever you need to. Communicate with Microsoft Exchange New levels of reliability and performance Communicate better Now, more than ever, your business needs cost-effective and flexible communication tools. With the latest Microsoft Exchange Server you can achieve new levels of reliability and performance, help protect your communications, and delight your users by meeting their demands for greater mobility.

3 Instant becomes instant with Microsoft Exchange Server, be it on your desktop using a client such as Microsoft Outlook, or from any web browser through the outstanding Outlook Web Access. Instant communication extends to your mobile phone too, with synchronised access to your from most Smart Phones. Work together With Microsoft Exchange Server, you get to share calendars, contacts and can share documents using public folders across desktop, web and mobile platforms. When people work together, your business runs smoother. Why Use a Hosted Microsoft Exchange Platform? Work smarter with a hosted exchange platform Control your costs Moving your current environment into the Cloud means you get all the advantages of on-site collaboration, whilst reducing the IT overhead of running on-site solution such as Microsoft Exchange or Microsoft Small Business Server. Reduce installation costs By switching to a hosted exchange platform, you get better control of your costs reducing the need for expensive hardware installations and ongoing maintenance. Get more for less It may cost less to move to a hosted exchange platform, but by no means do you sacrifice service quality. The Hosted Exchange environment is superresilient, is fully managed, and every is scanned for viruses and spam before it arrives in your inbox. Outstanding service Depend on excellent service and support Dual Hosted All of our Microsoft Exchange services are dual-hosted. Multilayered systems are located across geographically distributed locations so, in the event of an outage, traffic is switched to a redundant data-centre and services are resumed. 99.9% Availability SLA Ensuring you get the best service, the Microsoft Exchange platform will be available at least 99.9% of the time. Exceptional Support We understand how important it is to provide you with support when you need it. You get the back-up of our highly-skilled support team who will help, advise and guide you through the installation and running of your Microsoft Exchange Services.

4 Safe and secure safeguard your mailboxes Secure and backed-up service Industry leading cloud-based security and segmentation ensures your data is safe and secure. Services Provided: Feature Basic License Standard License Standard Plus License , calendar, contacts, and tasks Yes Yes Yes Outlook Web App (Internet Explorer, Firefox, Chrome, and Safari support) Yes Yes Yes Rich Outlook inbox experience, including enhanced conversation view and MailTips Apps for Outlook and Outlook Web App Site mailboxes Role-based access control (RBAC) capabilities Federated calendar sharing Exchange ActiveSync mobile management policies No Standard Standard Journaling No Per database Per database Journal decryption No No No Unified Messaging No No No Retention policies No Default Default In-Place Archive No No No Multi-mailbox search

5 Information Assurance Open Standards Backup/Restore and Disaster Recovery Provisioned On Boarding Process Off Boarding Process Pricing Service Management Details Service Levels Supporting Hours Financial Recompense Model Training Ordering & Invoicing Process Termination terms for the consumer Termination terms for the supplier Consumer Responsibilities Technical Requirements Data Storage and Processing Locations Trial Availability Open Source Software Data Extraction and Removal Service Roadmaps: Feature deprecation and future development Support Information IL0 ISO27001, ISO9001, ICO. registered This service would need to be discussed with our sales team, An initial meeting to discuss and evaluate clients requirements can be arranged free of charge. Please contact Westgate sales team to organise. Westgate will plan the provisioning the service with the client on receipt of order. 30 days from end of contract your organisations data would be removed from our systems. This can be discussed with new providers to reduce the possibility of data loss. Refer to Price List An account manager will be assigned to oversee the service provided to ensure the highest possible level of service Service support available 08:00 17:30 Mon-Fri N/A Ordering is covered by the G Cloud order form and invoices are directly submitted to the customer. To provide information requested as part of the service N/A Information held in secure datacentre across multiple devices for failover None None See Off Boarding process above Organisations will be notified of any changes of our service Telephone and Helpdesk support provided for this service