Contents. BSB51107 DIPLOMA OF MANAGEMENT Course Information 2015

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2 Contents BSB51107 DIPLOMA OF MANAGEMENT PROGRAM OVERVIEW... 3 COURSE INFORMATION... 3 Units of competency...3 Course duration...4 Course dates...4 STUDENT ADMINISTRATION INFORMATION... 4 Enrolment...4 Unique student identifier requirement...5 Pre-training requirements...5 Course fees...5 AHRI membership...6 Payment of course fees...6 Additional fees...6 Course deferral...6 Course withdrawal...7 STUDENT STUDY SUPPORT AND SERVICES... 7 Access and equity...7 Learning and Assessment Support...7 Student rights and responsibilities...8 Complaints and appeals...8 ASSESSMENT... 9 Credit transfer...9 Recognition of Prior Learning (RPL)...9 Assessment requirements Assessment submission Assessment extension Special consideration PRIVACY STATEMENT Page 2 Ver 1.3 National Provider Number:110087

3 COURSE OVERVIEW AHRI's BSB51107 Diploma of Management is designed to build vital skills, capabilities and knowledge required by team leaders, managers and supervisors in today's workplace. The BSB51107 Diploma of Management is a nationally-accredited program that provides a great way for managers to develop their skill set and build their body of knowledge for a future in management. There are no pre-requisites for entry into the BSB51107 Diploma of Management course; however, the program is designed to draw upon your workplace environment for both the learning and assessment activities. This course is ideal for: Team leaders, managers and supervisors Emerging managers COURSE INFORMATION Units of competency The BSB51107 Diploma of Management offered by AHRI consists of eight units of competency. Table 1: Units of competency Unit Code Unit Title BSBHRM405A BSBWHS501A BSBCUS501C BSBMGT502B BSBLED501A BSBHRM513A BSBMGT515A BSBMGT516C Support the Recruitment, Selection and Induction of Staff Ensure a Safe Workplace Manage Quality Customer Service Manage People Performance Develop a Workplace Learning Environment Manage Workforce Planning Manage Operational Plan Facilitate Continuous Improvement Page 3 Ver 1.3 National Provider Number:110087

4 Course duration 8 months distance mode The BSB51107 Diploma of Management is offered part-time via distance learning, enabling students to study at their chosen time and pace. AHRI recommends approximately 10 hours of planned study time for the 4 week duration of each topic of study. The distance delivery mode of learning includes: Comprehensive learning and assessment materials course handbook, topic workbooks, assessments and textbook. Academic support every student has access to an Academic Coordinator who can be contacted by and phone. Their role is to provide you with support throughout your study period and answer any questions you may have in relation to the course content or the assignments you need to complete. The Academic Coordinators are highly experienced professionals with a detailed understanding of the course. Access to the AHRI Education Team to assist with course administration issues: User access to an online student discussion forum this is a platform that enables course-related discussion and questions with other students who are studying the same program. Course dates Table 2: Course dates Series Enrolment Close Series Start Series End Series 1 27 February March November 2015 Series 2 17 July August March 2016 STUDENT ADMINISTRATION INFORMATION Enrolment For those seeking to enrol in the BSB Diploma of Management enrolment is available online at Once the online enrolment form with payment has been submitted the AHRI Education team will be in contact confirming your enrolment. Page 4 Ver 1.3 National Provider Number:110087

5 Unique student identifier requirement The Unique Student Identifier (USI) is a new Australia-wide student number which will introduce the capacity for students to track their training records across all Australian states and territories. USI requirements will come into effect from January, and as a student intending to study nationally recognised training in Australia within 2015, you will be required to have a USI to be issued with your certificate of completion. It s a free and simple process to obtain a USI and is a requirement of enrolment click through the link below and follow the steps: Once the process is completed you ll be instantly issued with your USI which will need to be included on your enrolment form. You should also receive an which we recommend you file for safe keeping. For further information visit the website: Pre-training requirements To ensure students receive the learning and assessment support and resources required, upon enrolment into the program, students will be required to complete several tasks and upload then to the student portal. This includes the completion of the following: 1. Training Plan 2. Workplace Supervisor Agreement 3. Language, Literacy and Numeracy (LLN) Task More information will be made available on these pre-training requirements upon enrolment. Course fees Table 3: Course fees Distance delivery AHRI member $2200 Non member $2710 AHRI member overseas $2500 Non member overseas $3010 Notes: 1. Course fees are not subject to the Australian Goods and Services Tax (GST) as the program is a GST-free education course. 2. AHRI has in place an assurance that will protect all pre-paid courses fees as required by the VET Training Framework. Textbook All students are required to purchase the following textbook at the commencement of the course, the cost of which is in addition to the course fees. The textbook will be used for all units of study. Table 4: Textbook required for BSB51107 Diploma of Management Dwyer, Judith & Hopwood, N. (2013) Management Strategies and Skills, 2 nd edn, McGraw-Hill $75.00 Page 5 Ver 1.3 National Provider Number:110087

6 AHRI membership If you are not currently an AHRI member, AHRI has a special offer of a 12 month Affiliate Membership for $260. Normally Affiliate Membership is $289 per year. To take up this membership offer, simply select this option during enrolment. Please note there is no refunds for the AHRI membership. Becoming an AHRI member means you can access member-only resources and information, get discounts on upcoming AHRI events and training, and advance your career by participating in professional networking activities. You can see the full range of AHRI member benefits at: Payment of course fees Full fees are due by the course enrolment close date. If payment is not received by the course enrolment close date, your enrolment will be cancelled. Payment by instalments is not available. Additional fees Table 5: Additional fees Item Description Amount Re-issue of Qualification / Statement of Attainment Student request for the reissue of a qualification / statement of attainment which has already been issued provided $25 Learning Material Replacement Fee Student request for replacement of learning material which has already been issued or provided. (Note: Reissue of materials is dependent on availability.) $200 Course deferral Deferral applies to a student who has been offered a place in a course and is seeking to post pone the commencement of their studies in the course. Students are required to defer their studies prior to the course commencement date. Conditions of deferral Students who wish to defer their enrolment MUST complete the deferral and tax invoice form supplied in the BSB51107 Diploma of Management Course Handbook A deferral will not be accepted until the deferral form has been received Students who wish to defer their studies should be aware that their deferred placement in a course will automatically lapse after 12 months. Only one deferral per enrolment is permitted Deferral dates Table 6: Deferral dates Deferral before the enrolment close date $0 Deferral between the enrolment close date and course commencement date $165 Deferral one week the course commencement date $330 No withdrawals permitted after this date Page 6 Ver 1.3 National Provider Number:110087

7 Course withdrawal Students can apply to withdraw from their course, however withdrawal cut-off dates apply and additional fees may apply. Conditions of withdrawal Students who wish to discontinue their enrolment are advised to discuss the matter with an AHRI Education Team before completing the Withdrawal Form. All requests for withdrawal must be made on the Withdrawal Form provided in the BSB51107 Diploma of Management Course Handbook. Should a student wish to resume their studies after withdrawing from the BSB51107 Diploma of Management he/she must reapply for admission to the course. All study materials must be returned to AHRI, at the time of request for the withdrawal, before a refund will be granted. A previously deferred student is not eligible for any refund. Withdrawal fees Table 7: Withdrawal fees Withdrawal before the enrolment close date $0 Withdrawal between the enrolment close date and course commencement date $165 Withdrawal one week the course commencement date $330 No withdrawals permitted after this date STUDENT STUDY SUPPORT AND SERVICES Access and equity AHRI encourages people from all backgrounds, abilities and needs to participate in its training and education programs. AHRI is committed to providing training and assessment services that are responsive to the diverse needs of individuals and enabling equal opportunity to all students to develop their skills and achieve their vocational outcomes. AHRI s policies and procedures ensure learning support is available to meet the individual needs of students and that alternative arrangements for assessment are available where required. Learning and Assessment Support AHRI is committed to ensuring that all students receive the learning support they need to successfully complete their studies and seeks feedback to continuously improve its training and assessment services. AHRI seeks to ensure that: The learning and support needs of all students are identified and assessed upon entry into a program through information provided by students upon enrolment and the induction process. All students are informed on how to access the services they require to successfully complete their training and assessment. Page 7 Ver 1.3 National Provider Number:110087

8 Feedback is collected about AHRI s provision of support services and the feedback is systematically collated, analysed and used to improve training and assessment services A range of learning support resources and services are provided to distance learners: Academic Support- access to ongoing learning and assessment support and guidance from appropriately qualified Academic Coordinators who are also experienced HR professionals and are contactable by . Comprehensive learning and assessment materials and a course handbook that outlines the support services, policies and study skills information to assist students in successful completion formal study. Student Training plan- provides an overview of commencement dates for each topic of study, average number of study hours required, the due dates and return dates for assessments. (Note: recommended hours of study are a guide only, to allow for individual differences in student learning needs, preferences and skills. Language, literacy and numeracy skills Task- written task that students complete as part of their induction in the program to assist in identifying current LLN capabilities and any needs/issues. Online Student forum an online platform to provide students with the opportunity to connect and interact with other students in support of course-related learning. AHRI Education Team access to an AHRI Education Team member to assist for any administrative needs in relation to the course. Additional learning support will be provided where required for students experiencing learning difficulties, LLN, employment issues, any other issues impacting on their ability to achieve their training goals. Students will be referred to external support services where necessary. Students seeking to access any support services should discuss this with their Academic Coordinator or contact the AHRI Education Team at or access information on the AHRI website. Student rights and responsibilities Students have the right to: be free from any form of discrimination and /or harassment and are responsible for their health and safety. have their learning needs recognised and addressed by their academic coordinator/facilitator have their privacy and confidentiality respected access a fair and transparent system to help with appeals, complaints and grievances flexible learning and assessment procedures to cater to for individual differences in learning styles and needs to information about AHRI s student policies and procedures timely access to current and accurate records of participation and assessment progress Complaints and appeals At AHRI, every effort is made to ensure each student is able to appeal against any decision or incident they feel is unfair. All complaints or appeals are handled with confidentiality and sensitivity and according to the AHRI Complaints and Appeals Process. A Complaints and Appeals Process exists for both academic and non-academic issues. This process is fully detailed in the AHRI Complaints and Appeals Policy and Procedure which is available from the AHRI Education Team. This policy governs the process for responding to complaints about a situation, a process, a person or people, a facility or a service provided by AHRI. Page 8 Ver 1.3 National Provider Number:110087

9 A complaint or appeal should be lodged in writing, using AHRI s Complaints and Appeals Form. This form is available from the AHRI Education Team and/or on AHRI s website: AHRI will investigate and respond to all complaints and appeals lodged by students: The process will commence within 10 working days of the formal lodgement of the complaint or appeal and supporting information and all reasonable measures will be utilised to finalise the process in the shortest possible time. The student s enrolment will be maintained while the complaint or appeal is being investigated. The student will have the opportunity to formally present their case at no cost. Where a meeting is required regarding the complaint or appeal, the student and the other party may be accompanied and assisted by a support person. The student will be given a written statement of the outcome, including details of the reasons for the outcome. In relation to all academic complaints or appeals, if the process results in a decision that supports the student, AHRI will immediately implement the decision or preventive action required and advises the student in writing of the outcome within five working days. ASSESSMENT Credit transfer Credit transfer is available at no cost for students as part of the enrolment process in AHRI s accredited training programs. Credit transfer applies, when students have already met the learning/competency outcomes through previous formal learning. To enquire about your eligibility for credit transfer you can contact the AHRI Education Team at Recognition of Prior Learning (RPL) Recognition of prior learning (RPL) is available upon enrolment in AHRI s accredited training programs. Skills and knowledge gained through life and work experiences, that meet the competency requirements of VET training can be formally recognised through the RPL process. Students who would like to apply for RPL, can contact the AHRI Education Team at to receive an RPL Application Form and information about AHRI s RPL procedure. The RPL Application form must accompany full payment details which are subject to the withdrawal and deferral conditions. Note: Credit transfer and RPL applications with supporting documents must be submitted before close of enrolment for each Series. RPL fees Fees associated with the RPL process are detailed in the following table 7. Table 8: RPL fees Item Description Amount Recognition of prior learning application review and completion fee Cost to complete an RPL application is the equivalent of the full course enrolment fee Course fee refer to Table 3. Must be paid at time of application Please note: AHRI has in place an assurance that protects all pre-paid courses fees, as required by the Australian Quality Training Framework. Page 9 Ver 1.3 National Provider Number:110087

10 Assessment requirements Assessment in the BSB51107 Diploma of Management requires both knowledge and skills to be formally assessed. Each topic of study consists of two compulsory assessment components: Part A: Written assessments Written assessments focus on the application of knowledge to practical real-life scenarios. This enables students who are currently working to contextualise their assessment to their specific workplace. For students who are not currently employed, a comprehensive industry-based case study is available for alternative assessment arrangements. Part B: Workplace Supervisor Checklists Students who have access to a workplace during their study period, are required to obtain agreement from a manager or supervisor to undertake the role of a Third Party Workplace Supervisor. The role of the workplace supervisor is to support the student s learning and monitoring the completion of workplace tasks identified in the workplace supervisor checklists. This will involve the review and sign off of six checklist forms - each relating to the topics studied. The Third Party Reports will form part of the student s portfolio of evidence to be used by an AHRI assessor to assess competence in the relevant units of competency. Note: Where students do not have access to a workplace supervisor, an alternative assessment can be arranged. Table 9: Assessment due dates 2015/2016 SERIES 1 SERIES 2 Assessment 1 Monday April 20 Monday 31 August Assessment 2 Monday 18 May Monday 28 September Assessment 3 Monday 15 June Monday 26 October Assessment 4 Monday 13 July Monday 23 November Assessment 5 Monday 10 August Monday 14 December Assessment 6 Monday 31 August Monday 11 January 2016 Assessment 7 Monday 28 September Monday 8 February 2016 Assessment 8 Monday 26 October Monday 7 March 2016 Assessment submission Assessments are submitted in electronic format and uploaded to the online student portal. The Student Course Handbook (which is provided to students once their enrolment is confirmed) contains detailed information about how students can upload assignments and view assessment progress and results from the student portal. Assessment extension Extension on assessments are permitted and are expected to be submitted to the AHRI Education Team at least one week prior to the assessment due date. Students must complete and submit an Extension Request Form when seeking approval for extension. Page 10 Ver 1.3 National Provider Number:110087

11 Special consideration Where students experience temporary hardship during their studies or when completing assessment, they may be eligible for Special consideration. Special consideration is an assessment adjustment for unexpected circumstances that are outside of a student s control, which have a significant adverse impact on their performance in assessment or prevent them from attempting or submitting their assessment. If students wish to apply for Special consideration they are encouraged to speak with their Academic Coordinator in the first instance to check if it is right for their circumstances. PRIVACY STATEMENT AHRI is concerned with the protection of your privacy. We support the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), as amended. AHRI collects and stores your personal information for the purposes of providing membership services, education and training programs. AHRI may use your details to promote products and services in the form of communications and/or other types of communication. if you would prefer not to receive communications from AHRI. Page 11 Ver 1.3 National Provider Number:110087

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