Information Pack. HLT Certificate IV in Health Administration. RTO Code: 22504:

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1 Information Pack HLT Certificate IV in Health Administration RTO Code: 22504:

2 Welcome to AMA RTO! 2 Studying is one of the best decision you can make for yourself. It will allow you to develop new skills and knowledge enhancing your career opportunity. Our job is to make sure we provide you with all the information you need to choose the course of study that best suits your needs as well as to ensure you have the best chances to successfully complete your selected course of study Before you submit your application, we want to make sure that you are completely aware of how your course will be delivered and what is required from you as an AMA RTO student. Please read through this info pack carefully. If you have any questions, we can provide additional information and help you with the selection process.

3 About AMA RTO As a Wholly Owned Subsidiary of the Australian Medical Association (Victoria), AMA RTO works to uphold the core values of Quality, Integrity, and Community. High-quality training is the bedrock of any stable career and AMA RTO strives to find the best instructors available and develop up-to-date training programs in conjunction with industry representatives to be sure you are ready to work when your qualification is complete. 3 By acting with integrity in all aspects of its operation, AMA RTO helps to promote a healthy and sustainable learning culture for all Australians. The AMA Difference AMA RTO is the Vocational Education arm of the Australian Medical Association Victoria (AMA Victoria). AMA Victoria is the peak body representing Victorian doctors, providing advice, representation and professional support to members and the medical profession. AMA Victoria provides the highest level of professional and ethical services to healthcare professionals and is one of Australia s best-known brands across the entire health sector. As such, AMA RTO is able to provide state of the art training programs backed by years of experience in the healthcare, quality control, and business industries. When studying with AMA RTO not only will you be one step closer to achieving your career goals but you will also be studying a qualification that has been approved by the Australian Medical Association. About this Course of Study HLT47315 Certificate IV in Health Administration reflects the role of individuals who work in a senior operational or team leading role in the health industry No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication. Who is this course for? This course of study is easily applicable to administrators wanting to transition into the Healthcare sector or to people already working as health administrators that require deeper skills and knowledge in order to progress in their career. This qualification has been designed to address the needs of people wanting to gain a competitive edge in today`s fast-paced job market. This qualification is suitable for a variety of participants, from currently unemployed people looking to get back to the workforce and to take their next career step in the health administration sector, to people with sound vocational experience wanting to formalise their existing skills and knowledge and to gain a better understanding of new health administration theories and techniques. In accordance with our Integrity and Fairness principles, we encourage people from different cultural background to undertake this course of study. Entry Requirements There are no formal entry requirements for this qualification.

4 4 All prospective students will undergo a Language, Literacy and Numeracy assessment to ensure that they have the skills to complete the course. Those whose language, literacy or numeracy that is not to the required standard will receive additional support, or if necessary referred to organisations that will provide the opportunity to gain additional skills prior to enrolment in the Certificate IV in Health Administration. Course Admission Requirements AMA RTO has set the following Admission Requirements. You must: Or Be an Australian Citizen or Permanent Resident Be at least 18 years of age; Have completed year 10 or equivalent; Have at least 6 months experience in Health Administration, Office Administration or other clerical functions Have completed a certificate III qualification or higher And Have general digital literacy skills and knowledge (basic principles of computing devices, skills in using computer networks, ability to engage in online communities and social networks) This qualification has been assessed to required LLN skills at ACSF level III. Pathways Study Pathways into HLT47315 Certificate IV in Health Administration No formal pathways into HLT47315 Certificate IV in Health Administration have been provided, however before entering this qualification you may have previously completed a range of lower or higher level qualifications, but seeking greater Health Administration skills and knowledge. Study Pathways from HLT47315 Certificate IV in Health Administration No formal pathways from HLT47315 Certificate IV in Health Administration are available, however on completing the qualification, you may move to HLT57715 Diploma of Practice Management or other Diploma courses. Employment Pathways from HLT47315 Certificate IV in Health Administration Employment outcomes resulting from the completion of this course may include a variety of Administrative roles across the Healthcare sector. Course Duration The standard duration of this course of study is 8+1 months for Blended Delivery (8 months of training delivery plus one month of catch-up time) Or 14 Months On the Job delivery In line with Competency Based Training (CBT), the duration is nominal and subject to your individual circumstances including Your level of familiarity with formal learning activities Your pre-existing skills and knowledge

5 5 Your vocational experience The qualification you already completed The amount of time you can dedicate to study each week If you had extensive skills and knowledge or if you already successfully complete a similar course of study o part of it, you may complete the program earlier or achieve HLT47315 Certificate IV in Health Administration (or part of it) through Recognition of Prior Learning (RPL) or credit transfer (CT). For more information about RPL and CT please refer the information provide further on, our student handbook or to our CT and RPL policy and procedure published on our website. On the opposite, an extension may be granted to you if you require more time to complete qualification. Delivery Modes This course is offered via Blended Delivery or On the Job Delivery. Blended delivery (8+1 months Full Time) Blended delivery means a mix of Face to Face sessions and self-directed study. Whilst the qualification is predominantly delivered online via webinars (for which attendance is compulsory), three days of face to face class have been included in order to satisfy all the requirements of this qualification including observations and practical tasks. Face to face classes will be normally held at the AMA Victoria headquarter at 293 Royal Parade Parkville, Victoria, however, different arrangements can be made to satisfy the needs of students living in regional areas of Victoria. In details, our blended delivery takes place as follow: 1. Your enrolment is finalised (you have signed and returned your statement of fees) 2. You are provided with a training plan and a delivery schedule. The delivery schedule tells you when webinars are run and when your administrative dates for submission of assessments are. 3. You are provided with log-in details for our Online Learning Management system where you can access learning material and assessments (48 to 72 hours after your enrolment is finalised) 4. Where applicable, PDF copy of the learning material is sent to you (48 to 72 hours after your enrolment is finalised) 5. Where applicable, EPUB copy of the learning material is sent to you (48 to 72 hours after your enrolment is finalised) 6. Where applicable, hard copy of additional reading material is sent to you (48 to 72 hours after your enrolment is finalised) 7. On the first Monday of the following month, the first online seminar is run (attendance is compulsory). During this online seminar, the facilitator will Welcome you to the program Explain to you the training and assessment process Guide you through the theory of the first two units of competency via: o Lecture o Q&A Guide you through the assessment material 8. You will then have four weeks for progressing with your study and submit the completed assessment kits for the unit. Assessment kits are to be returned to AMA RTO by the end of calendar month and before the administrative date set for submission of assessment (check your delivery schedule) 9. Two weeks after the first online seminar, a second two hours online seminar is run (attendance is not compulsory). During this online seminar the facilitator will: Answer questions from you and other students Provide clarifications on learning material or assessment tasks Provide the group with topic for discussion

6 6 10. If applicable for the unit (units) of competency, instead of the second webinar, a face to face class is run (attendance is compulsory) During this face to face session the facilitator will: Answer questions from you and other students Provide clarifications on learning material or assessment tasks Provide the group with topic for discussion Ask you to perform practical tasks as part of the assessment process. 11. Once the full assessment kit is received (on or before the relevant administrative date), assessment is marked and you will receive notification of outcome and feedback within 10 working days. 12. On the following month, the process starts again from step 3 for the next unit of competency. 13. The process is repeated (from step 3) for all units of competency until completion of the course 14. The final month is dedicated to catch-up time. If you have kept in line with the delivery schedule you will not need it.. The trainer will monitor your progress through the units and contact you via , phone or another digital medium in order to ensure you are progressing according to your delivery schedule and to address any of your needs or concerns. You can contact your trainer at any time via .. On the Job delivery (14 months) On the Job delivery means a mix one workplace visits (2 to 2.5 hours each) and self-directed study. In brief, on the job delivery takes place as follow 1. Your enrolment is finalised (you have signed and returned your statement of fees) 2. You are provided with a training plan. 3. You are provided with log-in details for our Online Learning Management system where you can access learning and assessments material for the first unit of competency (48 to 72 hours after your enrolment is finalised). 4. Where applicable, PDF copy of the learning material is sent to you (48 to 72 hours after your enrolment is finalised) 5. Where applicable, EPUB* copy of the learning material is sent to you (48 to 72 hours after your enrolment is finalised) 6. Where applicable, hard copy of the learning material or additional reading material is sent to you (48 to 72 hours after your enrolment is finalised 7. Your trainer will be in contact with you to organise the first workplace visit. The first visit is to be scheduled within 15 days from the day in which your enrolment is confirmed (workplace visit is compulsory). During the workplace visit the facilitator will Welcome you to the program Explain to you the training and assessment process Guide you through the theory of the first unit of competency o Lecture o Q&A o Guide you through the assessment material and assessment requirements 8. You will then have four weeks for progressing with your study and submit the completed assessment kits for the relevant unit. Assessment kits are to be returned to AMA RTO on or before the administrative date set for submission of assessment (check your delivery schedule) 9. Once your submission is received, the assessment is marked and you will receive notification of outcome and feedback within 10 working days. 10. On the following month, the process is repeated from step 3 for the next unit of competency. 11. The process is repeated (from step 3) for all units of competency until completion of the course

7 7 The trainer will monitor your progress through the units and contact you via , phone or another digital medium in order to ensure you are progressing according to your training plan and to address any of your needs or concerns. You can contact your trainer at any time via , phone or any other medium as per agreed with your trainer. Please remember that to apply for On the Job delivery you must be working In a Healthcare facility at the time of application. The learning material accessed in different ways We want to give people the opportunity to access the material in different ways and to do so we offer it in several formats. The LMS is helpful if you are home and you want interactive material and you can access the material on a big screen. PDF is handy if you want to print the material or simply read on screen without having to click next to move between the pages. EPUB files are the optimal solutions to access the learning material via tablets or smartphones. In other words, we want you to be able to access your learning material at any time, wherever you are. When applicable, additional reading material (like books, articles etc.) will be provided to you in hard copy. Adjusting the delivery strategy to meet your needs Our objective is to encourage the development of new skills and knowledge as well as ensure we provide you with a level of support to best suit your needs. We use the information provided in your application to identify pre-existing skills and knowledge and to evaluate whether adjustments are to be made to our delivery strategy. Examples of additional support strategies and adjustments includes: Development of a personalized delivery schedule Additional interactions with your trainer via phone and Online one on one coaching (fees may apply) Personalized Face to face coaching sessions (fees may apply) provision of enlarged printed material (fees may apply) provision of ICT equipment and support Extension of the nominal course duration Application and admission To apply for HLT47315 Certificate IV in Health Administration with AMA RTO you will have to fill it the online application form available on the AMA RTO Website or fill in the hard copy application form provided to you. During the application process you will be required to: Provide your details Provide information about any previous qualification achieved Provide details about your career aspirations and reasons why you would like to undertake the course Complete a Language, Literacy and Numeracy questionnaire

8 8 The information collected will be used by AMA RTO to evaluate whether HLT47315 Certificate IV in Health Administration is the most suitable qualification for you and whether this course will help you moving towards your career aspirations. If accepted into the course, AMA RTO will send you a confirmation of enrolment For more information please check our Application and Admission process available on our website Blended Delivery intakes and Administrative dates HLT47315 Certificate IV in Health Administration will have an intake on the first Thursday of every calendar Month. Enrolments must be confirmed by AMA RTO by the last Friday of the previous month. For 2016, the intakes are: Enrolment confirmation before Intake date (nominal course commencement) Friday, 25 March 2016 Thursday, 7 April 2016 Friday, 29 April 2016 Thursday, 5 May 2016 Friday, 27 May 2016 Thursday, 9 June 2016 Friday, 24 June 2016 Thursday, 7 July 2016 Friday, 29 July 2016 Thursday, 4 August 2016 Friday, 26 August 2016 Thursday, 8 September 2016 Friday, 30 September 2016 Thursday, 6 October 2016 Friday, 28 October 2016 Thursday, 3 November 2016 Friday, 25 November 2016 Thursday, 1 December 2016 As an example, if you receive confirmation of enrolment on or before Friday 26th of August, the commencement date of your course will be Thursday 8 th of September If you receive confirmation of enrolment after Friday 26th of August but on or before Friday 30 th of September, then the commencement date of your course will be Thursday 6 th October 2016 For correspondence delivery, the Course Commencement date will be the day of the first online seminar Learning material will be made available to all students shortly after enrolment is finalised and before the first webinar Rolling intakes 2016 Units of competency schedule At AMA RTO, we are all about optimization of time, money and resources both for you and for us. As part of our mission to create a sustainable business, in our Blended Delivery, the units of competency will be delivered in a cycle, this means that according to the month your course commences, the units of competency you will start and end with are going to be different. For example, if you commence your course in April, the first units of competency you will undertake are CHCDIV001 Work with diverse people and CHCLEG001 and Work legally and ethically, however, if you commence your course in May the two units above are the last units of competency you will undertake. See the sample delivery schedule provided in this info pack for more information.

9 9 Please note that this delivery structure does not apply to On the Job Delivery. For our On the Job delivery method, the units of competency schedule will be negotiated with the participant and the supervisor (if applicable) at the time of confirmation of enrolment. On the job intakes and Administrative dates For On the job delivery, intakes will be managed on a case by case basis. The actual course commencement date, which coincides with the first on the job visit, will be agreed between the student and the trainer. For on the job delivery, the delivery schedule will be developed taking into consideration the date in which the enrolment takes place and will b then adjusted according to individual circumstances. Learning material will be made available to all students shortly after enrolment is finalised and before the first workplace visit.. Student Charter At any point of your course of study, we will provide you with Efficient and reliable administration processes Course content, resources, educational technologies, learning activities and assessments that are up-to-date and relevant Trainers and Assessors with relevant industry experience and qualifications who are well prepared and use appropriate methods and technologies to maximize your learning opportunities Feedback on progress and opportunities to improve your learning and assessment performance Opportunities to apply your industry experience to your learning and assessments Respectful and courteous communications Opportunities for you to provide feedback on your experience with us Ethical behavior and professionalism Easy to follow complaints and appeal processes Privacy of personal and sensitive information In exchange, here is what AMA RTO is expecting from you: Be accountable for your own learning, by establishing your study plan, setting your goals and working toward them Engage with your studies by accessing learning content, and completing learning tasks and assessments to meet the course requirements Monitor your own progress and use feedback from our Trainers and Assessors to improve your learning Engage, support and work collaboratively with your fellow students Be honest and respectful in all your communications and interactions with fellow students, Trainers, and Assessors Demonstrate professional behavior while undertaking work placements, projects or fieldwork, and respect the privacy of the client and any commercial information made available

10 10 Credit Transfer and RPL The objective of AMA RTO is to allow you to build new skills and knowledge on top of the one you already possess. If you have already completed a formal qualification (or part of it) or if you have sound skills, knowledge and vocational experience in a specific area, you may be eligible to receive Credit Transfer (CT) or Recognition of Prior Learning (RPL). Credit Transfer (CT) is the automatic recognition of competencies previously gained through formal study. Recognition of Prior Learning (RPL) is the formal assessment and recognition of skills and knowledge gained through life and work experience. CT and RPL may allow you to save time, effort and money while avoiding the unpleasant feeling of wasting time studying something you already know. You will be given the opportunity to apply for CT or RPL while completing your application pack. For additional information about our CT and RPL policy and procedure, please refer to the AMA RTO Student Handbook or to our CT and RPL policy and procedure available on our website. After you are comfortable with what CT and RPL are, have a look to our Course Structure and find out whether you would like to apply for CT or RPL for any of the units of competency included in our HLT47315 Certificate IV in Health Administration

11 11 Course Structure HLT47315 Certificate IV in Health Administration you must complete the following 8 units of competency UNIT CODE UNIT NAME CORE/ ELECTIVE ASSESSMENT METHOD* CHCDIV001 Work with diverse people C - O CHCLEG001 Work legally and ethically C - O HLTWHS003 Maintain work health and safety C - O BSBRSK501 Manage risk E BSBCUS403 Implement customer service standards E BSBCUS401 Coordinate implementation of customer service strategies E BSBAUD402 Participate in a quality audit E BSBMGT403 Implement continuous improvement C BSBMED301 Interpret and apply medical terminology appropriately C BSBADM409 Coordinate business resources E BSBLDR402 Lead effective workplace relationships C BSBMGT402 Implement Operational Plan E BSBITU306 Design and produce business documents E CHCPRP003 Reflect on and improve own professional practice E Assessment methods: QA = Questions and Answers P = Projects O = Observation Please note that the elective units of competency may be varied by AMA RTO. How we assess your competency We will assess your competency using a range of assessment methods including questions and answers (QA), simulated workplace case study and simulated workplace projects (P). In addition, observation performed by the assessor will be used for all units of competency that require so. Observations will be completed during face to face session at the AMA RTO premises (or at other agreed venues) or at your workplace during the workplace visit. The table above summarises which specific assessment methods will be used for each unit of competency.

12 12 Sample Delivery Schedule UNIT CODE UNIT NAME Nominal start date CHCDIV001 CHCLEG001 Work with diverse people Work legally and ethically First Webinar Second Webinar Submission of assessments Nominal end date 7/04/2016 Thursday, 7 April 2016 Thursday, 21 April 2016 Sunday, 1 May /05/2016 HLTWHS003 BSBRSK501 Maintain work health and safety Manage risk 5/05/2016 Thursday, 5 May 2016 Thursday, 19 May 2016 Sunday, 5 June /06/2016 BSBCUS403 BSBCUS401 BSBAUD402 BSBMGT403 BSBMED301 BSBADM409 Implement customer service standards Coordinate implementation of customer service strategies Participate in a quality audit Implement continuous improvement 9/06/2016 Thursday, 9 June 2016 Thursday, 23 June 2016 Sunday, 3 July /07/2016 7/07/2016 Thursday, 7 July 2016 Thursday, 21 July 2016 Sunday, 31 July /08/2016 Interpret and apply medical terminology appropriately 4/08/2016 Thursday, 4 August 2016 Thursday, 18 August 2016 Sunday, 4 September /09/2016 Coordinate business resources BSBLDR402 BSBMGT402 Lead effective workplace relationships Implement Operational Plan 8/09/2016 Thursday, 8 September 2016 Thursday, 22 September 2016 Sunday, 2 October /10/2016 BSBITU306 Design and produce business documents 6/10/2016 Thursday, 6 October 2016 Thursday, 20 October 2016 Sunday, 30 October /11/2016 CHCPRP003 Reflect on and improve own professional practice 3/11/2016 Thursday, 3 November 2016 Thursday, 17 November 2016 Sunday, 27 November /11/2016 Catch up time 1/12/2016 3/11/2016 Not applicable Before Unit end date 28/12/2016 Please note that the elective units of competency may be varied by AMA RTO.

13 13 Your Study requirements This course consists of 765 hours of structured learning activities and individual study. This is based on how long a student who does not hold any of the competencies identified in the relevant units of competency would take to develop all the required skills and knowledge. It includes all guided teaching and learning activities such as face to face classes, tutorials, webinars and online activities, oneon-one coaching and assessment as well as individual research and self-directed learning activities. While the actual amount of hours per week you will have to dedicate to this course may vary significantly according to your existing skills, knowledge and experience as well as familiarity with learning strategies, it is estimated that: For Blended Delivery, a student with no pre-existing skills and knowledge will have to dedicate approximately 22 hours of study per week on average in order to complete the course of study within its 8 months nominal duration. Because we want you to stay on track with your studies, we have not included the 9 th month on this calculation. For On the Job Delivery, a student with no pre-existing skills and knowledge will have to dedicate approximately 12 hours of study per week on average in order to complete the course of study within its 14 months nominal duration. Fees Blended Delivery For full fee paying students, the full tuition fees for this program are $3,399 (GST exempt.) On the Job Delivery For full fee paying students, the full tuition fees for this program are $3,799 (GST exempt.) * AMA RTO offers discounted fees for On the Job Delivery involving more than 1 student. If you are an employer and you are planning to upskill your staff, please get in touch with us to discuss fees and discounts. RPL Fees (GST exempt) For full fee paying students, the full tuition fees for RPL are $200 per unit of Competency.

14 14 How to pay your Course Fees You can pay your fees in the following ways: Upfront payment Payment Plan (not available for student accessing Victorian Training Guarantee) You will be asked to provide us with an indication of how you would like to pay your fees in the application pack. For additional information about fees and payment method please contact us at or call us at Unique Student Identifier All students undertaking nationally recognised courses are required to obtain a Unique Student Identifier (USI) from the Commonwealth Government. In order to complete your application, you will need to provide us with your USI If you do not already have a USI, you can create one on the USI website ( Alternatively, you can ask us to create one on your behalf. If you decide for this option, please read carefully the USI privacy statement included in the application pack and ensure you have provided us with all the required information. Privacy and access to personal details We take your privacy in very serious consideration. We are commuted to maintaining privacy and confidentiality of your personal information. All information we obtain from you can only be given to another party with your prior written permission. You can find additional information about our privacy policy and procedure on the AMA RTO Student Handbook or you can download the full privacy policy available on our website.

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