Course Information Booklet 2016

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1 1 Course Information Booklet 2016 In partnership with

2 Copyright 2 Title: The Entourage/Royal Rehab Course Information Booklet Author: The Entourage Publisher: Royal Rehab Year created: November 2015 This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process, nor may any other exclusive right be exercised, without the permission of: Royal Rehab 225 Morrison Rd Ryde NSW

3 Contents 3 Introduction 4 Course Delivery 5 Course Delivery (cont) 6 Assessment Procedures Partnership Arrangements Application Process 7 What equipment do I require to study online? Course Fees 8 Fees Fee Refund Policy Qualification (cont) 10 Relevant Legislation Access and Equity Privacy Feedback 11 Suggestions, compliments & feedback Complaints and Appeals List of Competencies 12 Key s Schedule 14 Withdrawal from VET unit of study/vet course of study Refunds Qualification 9 Competencies Language Literacy and Numeracy (LLN) Recognition of Prior Learning Credit Transfer Complaint Resolution Student Support

4 Introduction 4 The BSB50215 Diploma of Business is being delivered by The Entourage Education Group, a Registered Training Organisation (RTO 41185) in partnership with Royal Rehab (RTO 90546). Participants will be enrolled with Royal Rehab to enable them to access VET FEE-HELP. Royal Rehab is responsible for quality assuring the training and assessment and for issuing the Diploma. The course has been designed and will be delivered by The Entourage. This booklet is to be read in conjunction with the Student Handbook that contains policies, procedures and information that generally apply to all accredited courses delivered by Royal Rehab. The Entourage was founded in 2010 by Jack Delosa and provides a range of training programs focussed on business entrepreneurship. For details about The Entourage, visit When an applicant enquires about enrolling in the BSB50215 Diploma of Business, they are contacted by The Entourage by phone. Following a comprehensive telephone conversation with an Entourage enrolment employee, the applicant can then complete an application to enrol. At enrolment, the applicant is provided with links to the following documents to examine and forms to complete; Student Handbook Course Information Booklet (including student intake key dates) Enrolment Form Language, Literacy and Numeracy (LLN) form VET FEE-HELP application (if requested)

5 Course Delivery 5 The content of the BSB50215 Diploma of Business will be in an online format supported by designated assessors. This includes a customised mix of videos featuring Jack Delosa, founder of The Entourage and experts in business entrepreneurship. In addition, there will be learning slides, screen casts, a list of specialised readings, case studies and customised assessment tasks. With regular intake dates, each cohort of students will form a learning community that will be connected through our custom designed student portal. Each group of students will have an assessor to maximise continuity and a shared learning experience. Sessions with an assessor will cover requirements of assessment tasks that may include the following: Research activities; The creation of business documents and reports; Preparation for practical skills assessment; and The application of knowledge and skills to the entrepreneurial and business environment Assessors can also provide additional learning support if a student requires assistance with an aspect of the course. The assessors can be contacted by and they can call students to provide guidance for assessment tasks and coaching assistance when required. There will be two one-day workshops each calendar year held in Sydney. Attendance at these workshops is not mandatory and their content does not relate to the assessments that are required to be submitted The 8 units of competence in the BSB50215 Diploma of Business will be released progressively over the duration of the course. Each unit release will incorporate related assessment tasks.

6 Course Delivery 6 Assessment Procedures In general terms, assessment during training will involve Written responses to questions, assignments and case studies Portfolio of evidence for RPL You will be given advance notice of the timing and form of assessments. You will be given an opportunity for two re-assessments for any competencies not achieved on the first attempt. Partnership Arrangements The Entourage s partner, Royal Rehab is a Registered Training Organisation. They are required to meet the administrative, delivery, staffing, facility, marketing, financial, quality assurance and assessment standards regulated by the Australian Skills Quality Authority (ASQA). Also, ASQA monitors and can audit Royal Rehab College to verify adherence to these standards. Royal Rehab is responsible for the issuing the Diploma qualification and statement of attainment for partial completion.

7 Application Process 7 After you have reviewed the information in this Booklet and the related Student Handbook and you wish to proceed, you can contact us at if you have any questions. You can apply to enrol at the landing page at our website. During the application process, we will conduct a telephone interview with you to answer any of your questions and assess your suitability for the program which will include how we can best meet your individual learning needs. What equipment do I require to study online? You will need a computer, some basic software (like Microsoft Word) and an internet connection - that s it. You will be using our online portal for most of your course.

8 Course Fees 8 Fees The course fee for the Diploma is $18,980. VET FEE-HELP is available to assist eligible students to pay their tuition fees. Effectively the VET FEE-HELP loan scheme allows you to study now and pay later. Full details of VET FEE-HELP eligibility, procedures and refund processes, please ensure that you refer to the Student Handbook. Prior to applying for a VET FEE-HELP loan students must read the current version of the VET FEE- HELP Information Booklet and FAQ s at For students who are not accessing VET FEE-HELP, fees are charged 12 x monthly payments during the course. The first payment is payable when a student has received a confirmation of enrolment. The initial fee payment of $1, must be paid prior to you receiving the logon for your course. You will be suspended from the course if fees are not paid as required. The fee for recognition of prior learning (RPL) is $13,360 plus a non-refundable $300 application fee. Fee Refund Policy Individual students who cancel their enrolment in writing 7 days or more prior to the commencement of the training program will be entitled to a full refund of fees paid. Any cancellations of courses made less than 7 days prior to course commencement will be entitled to a 50% refund of fees paid. The amount retained (50%) is required to cover the costs of staff and resources which will have already been committed based on the student s initial intention to undertake the training. Withdrawal from a VET unit of study / VET course of study Students who wish to withdraw from a VET unit of study or VET course of study must do so in writing and complete the Course Withdrawal Form. To access the Form, please and they will contact you and then send an with a link to the form. Refunds students who are paying by monthly debit Students who wish to withdraw must do so in writing and send an to and arrangements will be made for a Course Withdrawal Form to be completed. We will provide a refund for any part of your course that has been paid for but not commenced via a logon to the student portal.

9 Qualification 9 Students successfully completing all assessment requirements for the qualification will be awarded a BSB50215 Diploma of Business. Students completing assessment requirements for part of the qualification will be awarded a Statement of Attainment indicating which units of competency they have completed. All assessments must be submitted within 12 months of the enrolment date, which is the close off date for the course. An additional period of time equivalent to the appeal period specified in the Student Handbook is allowed in addition to the 12 months. In exceptional circumstances, extensions for the submission of assessments can be approved on a case by case basis where a student makes an application in writing setting out their reasons. Competencies Competencies to be achieved during training are listed at the later in this Booklet. Competencies describe how people should perform a job or work role. Language Literacy and Numeracy (LLN) Please notify us if you consider you may have language, literacy or numeracy problems that may inhibit your participation in the course. We will make reasonable efforts to modify delivery and assessment procedures to enable participation by students who require specific support to address LLN learning needs. Students with specific language, literacy and numeracy needs will be referred to appropriate government-funded agencies for assistance. Recognition of Prior Learning Students who believe they already have some of the competencies in the course may apply for Recognition of Prior Learning (RPL). The procedure and relevant documentation for this is contained in the Student Handbook. Credit Transfer Students who have completed units from their course at other institutions will be given recognition on presentation of a verified transcript, Award or Statement of Attainment. Details are included in the Student Handbook. Complaint Resolution We have a complaint resolution procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The procedure is included in the Student Handbook. Student Support Students requiring assistance with their course work and/or require an extension for an assessment or a deferral to complete their course, they should contact their assessor in the first instance. If a student requires welfare and guidance services, The Entourage will assist by providing information about appropriate providers. Please contact us at in the first instance.

10 Qualification 10 Relevant Legislation A range of legislation is applicable to all students and staff. Information on relevant legislation can be found in the Student Handbook. Access and Equity The access and equity policy and process is set out in the Student Handbook and it is the responsibility of all staff to ensure the requirements of the access and equity policy are met at all times. Privacy Personal information is collected solely for the purpose of operating as a Registered Training Organisation under the Standards of Registered Training Organisations Information will only be used or disclosed for the purpose for which it was collected (the primary purpose) or for a secondary purpose that an individual would reasonably expect. Information can also be disclosed if required or authorised under law. Students can access personal information held by Royal Rehab and The Entourage and may request corrections to information that is incorrect or out of date. For more information, contact

11 Feedback 11 Suggestions, compliments and other feedback are welcomed. This feedback helps us to meet expectations, remedy problems and improve systems. To provide feedback, please Complaints and Appeals If you have a complaint or appeal against an assessment decision, please follow the Complaints and Appeals Procedure, which is available in the Student Handbook.

12 List of Competencies 12 Stage of Quest Unit Name How You Will Be Assessed The first session concerns how to establish personal work goals and how to serve as a positive role model. Will promote the importance of Vision, Mission, Values (VMV) as the foundation for the rest of the course. Assessment tasks will involve examining case studies and how VMV is set by entrepreneurs. Also, there are written questions on how you go about setting your own VMV. There will also be tutorial questions with your assessor. BSBMKG501 Identify and evaluate marketing opportunities This unit looks at identifying new markets and determining whether they would be attractive and profitable to enter. It will include how to identify an opportunity and then quickly test it to see if it is an opportunity with product/market fit. Written questions on how to assess market fit and the tools that can be used. There will also be tutorial questions with your assessor. BSBMKG502 Establish and adjust the marketing mix We discover how to establish a marketing mix that best satisfies the target market & meets marketing objectives. It will focus on building an attraction model i.e. once we have proven demand for the product/service how do we then get people to find and want it? Written questions on how attraction models work and their effectiveness. There will also be tutorial questions with your assessor. We explore setting sales targets, developing a sales plan and monitoring results. Written questions on how to develop a sales plan and the importance in building market share. There will also be tutorial questions with your assessor.

13 List of Competencies 13 Stage of Quest Unit Name How You Will Be Assessed BSBMKG510 Plan e-marketing communications This unit covers developing and implementing an e-marketing strategy and a website marketing plan. It also includes measuring the effectiveness of website marketing activities. These are the crucial steps in owning an online space & supercharging the attraction model and sales processes. Written questions on executing a marketing strategy and evaluating its effectiveness. There will also be tutorial questions with your assessor. BSBGOV403 - Analyse financial reports and budgets This unit explores setting budgets, monitoring revenues and expenditures to ensure you can hit those budgets. Written questions on budget setting and the importance of financial management. There will also be tutorial questions with your assessor. BSBINN502 - Build and sustain an innovative work environment This unit has a focus on management & leadership as well as innovation. It shows the importance of making innovation an integral part of leadership and management activities. The unit also information on proactively sharing relevant information, knowledge and skills with employees. Written questions on identifying area for innovation and the importance of leading a business. There will also be tutorial questions with your assessor. BSBMGT403 Implement continuous improvement This unit explores monitoring the current operations of the business. It also covers implementing continuous improvement to drive the business forward & ensuring the new business will continue to improve & grow, thus allowing the entrepreneur to focus on the big, strategic issues. Written questions on how to scale a business and maintaining growth strategies. There will also be tutorial questions with your assessor. When you have successfully completed all units of competency, you will be awarded a BSB50215 Diploma of Business. If you have successfully completed one or more units of competency, but not the required number for the full qualification, you will be issued with a Statement of Attainment for those units

14 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 14 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 6 - Jan/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/01/ /01/ /03/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/04/ /04/ /06/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/07/ /07/ /09/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/10/ /10/ /12/ $4745 $ $18,980 $13,360

15 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 15 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 7 - Feb/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/02/ /02/ /04/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/05/ /05/ /07/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/08/ /08/ /10/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/11/ /11/ /01/ $4745 $ $18,980 $13,360

16 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 16 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 8 - Mar/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/03/ /03/ /05/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/06/ /06/ /08/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/09/ /09/ /11/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/12/ /12/ /02/ $4745 $ $18,980 $13,360

17 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 17 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 9 - Apr/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/04/ /04/ /06/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/07/ /07/ /09/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/10/ /10/ /12/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/01/ /01/ /03/ $4745 $ $18,980 $13,360

18 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 18 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 10 - May/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/05/ /05/ /07/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/08/ /08/ /10/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/11/ /11/ /01/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/02/ /02/ /04/ $4745 $ $18,980 $13,360

19 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 19 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 11 - June/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/06/ /06/ /08/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/09/ /09/ /11/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/12/ /12/ /02/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/03/ /03/ /05/ $4745 $ $18,980 $13,360

20 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 20 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 12 - July/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/07/ /07/ /09/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/10/ /10/ /12/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/01/ /01/ /03/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/04/ /04/ /06/ $4745 $ $18,980 $13,360

21 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 21 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 13 - Aug/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/08/ /08/ /10/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/11/ /11/ /01/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/02/ /02/ /02/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/05/ /05/ /07/ $4745 $ $18,980 $13,360

22 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 22 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 14 - Sep/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/09/ /09/ /11/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/12/ /12/ /02/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/03/ /03/ /05/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/06/ /06/ /08/ $4745 $ $18,980 $13,360

23 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 23 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 15 - Oct/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/10/ /10/ /12/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/01/ /01/ /03/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/04/ /04/ /06/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/07/ /07/ /09/ $4745 $ $18,980 $13,360

24 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 24 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 16 - Nov/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/11/ /11/ /01/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/02/ /01/ /04/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/05/ /05/ /07/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/08/ /08/ /10/ $4745 $ $18,980 $13,360

25 ROYAL REHAB COLLEGE AND THE ENTOURAGE EDUCATION GROUP 25 Schedule Of Vet Units Of Study And Vet Tuition Fees Course 17 - Dec/2016 Course Name: BSB50215 Diploma of Business Delivery Mode: Online VET Unit of Study Unit of Study Code Commencement Census Completion Equivalent Full Time Study Load VET Tuition Fee Recognition of Prior Learning (RPL) (*$300 nonrefundable application fee) Diploma of Business Part 1 BSBMKG501 Identify and evaluated marketing opportunities DBU01 01/12/ /12/ /02/ $4745 $3265 Diploma of Business Part 2 BSBMKG502 Establish and adjust the marketing mix DBU02 01/03/ /03/ /05/ $4745 $3265 Diploma of Business Part 3 BSBMKG510 Plan e-marketing communications BSBGOV403 Analyse financial reports and budgets DBU03 01/06/ /6/ /08/ $4745 $3265 Diploma of Business Part 4 BSBINN502 Build and sustain an innovative work environment BSBMGT403 Implement continuous improvement DBU04 01/09/ /09/ /11/ $4745 $ $18,980 $13,360

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