BSB51107 Diploma of Management COURSE GUIDE.

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1 BSB51107 Diploma of Management COURSE GUIDE

2 About Management The field of management has evolved significantly in recent times, with advancements in technology, changes to the way we communicate, and a greater understanding of the importance of human relationships in the commercial and industrial sectors just a few of the key drivers of this change. In today s corporate climate, success in management requires skills in a variety of topics, from strategic planning and marketing; risk management and implementation of legislation; right through to mentoring and nurturing new talent. As a business grows and new opportunities arise, so will your need for knowledge and expertise in the various aspects of managing a business and its people. This course is suitable for people who are engaged to manage the work of others or to add value to or review management practices, as well as those seeking to further develop their skills across a wide range of managerial functions. Potential jobs Job roles and titles vary across different industry sectors. A Diploma of Management can be beneficial to anyone already in, or looking to progress to, a managerial role. Further study opportunities After completing the Diploma of Management, there are a number of further study options available to you. These can include: Advanced Diploma of Management Other Diploma level qualifications Other Advanced Diploma level qualifications Bachelor of Business (Management)

3 Course outline The Diploma of Management consists of eight (8) units of competency that need to be completed in order to be eligible for award of the qualification. The units of competency include: BSBWOR501B Manage personal work priorities and professional development BSBFIM501A Manage budgets and financial plans BSBINN502A Build and sustain an innovative work environment BSBINN601B Manage organisational change BSBMGT515A Manage operational plan BSBPMG522A Undertake project work BSBWHS501A Ensure a safe workplace BSBMGT502B Manage people performance We do allow for some flexibility regarding the selection of elective units for your qualification, however be advised that there may be an additional fee attached to this option. Course duration Because the study is self-paced, how quickly you complete your studies is up to you. The beauty of completing your assessment tasks through Cloud College, our online learning and assessment portal, is the level of flexibility you have - you decide when and where you study. We do say that you have a maximum duration of twelve (12) months from enrolment in which to complete your studies; however, the majority of our students complete and receive their qualification well before this time. If you find that you need more than the 12 months to complete, extension packs are available in three month ($175) or six month ($250) increments. For the Diploma of Business, we recommend allowing around 19 hours per week for full-time study, and 9.5 hours per week for part-time study. Please note that these hours do not include any compulsory work placement/work experience that may apply.

4 Competency-Based Training and Assessment Our accredited courses are aligned with nationally recognised training packages which have been developed by industry specialists. Assessment is competency-based. Competence is about demonstrating that you have developed skills and knowledge to a specified industry standard. You will be required to demonstrate your ability to carry out certain tasks and apply the knowledge you have gained through study, using a variety of methods including (but not limited to): verbal questioning role plays written answers demonstrations case studies project work independent research This will provide evidence of your competence. Once you have submitted your completed assessment tasks for a unit of competency, your assessor will decide, based on the evidence you have provided, whether you have satisfied all the relevant performance criteria for that unit of competency. If you have, you will be marked Competent. If, however, the assessor feels that you have not satisfied the requirements of the unit, you will be marked as Not Yet Competent and asked to provide additional evidence for consideration. Our trainers will give you reasonable notice for submission of your assessment tasks and will indicate what form your assessment will take. You will receive feedback about your assessment and you will be given further opportunities to complete the assessment should you be unsuccessful on your first attempt. All assessment results are confidential, however, you should be aware that more than one assessor may be involved in the marking of your assessment

5 Student Support Upon enrolment, you will be assigned a course coach who will be your contact throughout your time with us. The Course Coach is available to ensure everything is running smoothly with your training, and can answer any questions you may have relating to a particular module, assessment task, or even just your qualification in general. You can access the support of your Course Coach by , telephone, Facebook or Skype. Learning resources and accessing your records Once your enrolment has been processed, you will receive an that contains your login details for the learning portal, called Cloud College. You can use this portal to access your learning material and complete assessments. In this portal you can contact your coach for assistance and ask questions via the unit streams. We have a range of learning materials available for our students to access, including ebooks, videos, webinars and handouts and reference sheet ready for download. Assistance for Language, Literacy and Numeracy (LLN) If you feel that you will require assistance with reading, writing or calculations please let us know, we have options available to assist.

6 System Requirements for study In order to access Cloud College, you will need access to a computer and broadband internet connection. We recommend the following operating systems: Microsoft Windows 98 or above Mac OS X The web browsers we recommend are the latest version of any of the following, with Java 7: Firefox Chrome Safari Depending on the units selected for your qualification, you may also need access to a printer, webcam and microphone, and the following applications: Adobe Acrobat Reader Macromedia Flash Player Cost Please refer to the qualification page on our website for more information on course fees. Otherwise call us and speak to a course advisor on We do offer a Payment Plan option. Payment Plans will incur a 15% payment plan fee

7 Recognition of Prior Learning (RPL) & Credit Transfer Under the VET Quality Framework, all registered training organisations are required to recognise any Australian Qualifications Framework (AQF) qualification or statement of attainment issued by another registered training organisation. We acknowledge and promote recognition assessment. Your life and work experiences are valuable as are any previous qualifications that you might have achieved with other recognised training organisations. This may contribute to recognition of all or some of the competencies in your chosen course. Applicants who believe they have enough experience in their chosen industry may apply for RPL. Applicants who have already completed qualifications that they believe might count towards their chosen course, can apply for credit transfer. Contact our office to discuss your application and to obtain an RPL application form. If you indicate on your enrolment form that you wish to apply for RPL or credit transfer, your course coach will be in contact to gather information for your application. Certificates & Statements of Attainment If you have been assessed as competent in accordance with the requirements of the training, a qualification or statement of attainment will be issued to you, identifying the RTO details and the qualification or units of competency that you have achieved. Please note that in order for the certificate, transcript or statement of attainment to be issued, any outstanding course fees need to be paid in full at the time of completion.

8 Concerns & Appeals Process If you have any concerns relating to our services, or if you wish to appeal an assessment decision, we encourage you to follow the steps below. The following outlines the steps to register a concern: Step 1 Discuss the issue with your Course Coach. If not resolved then proceed to the next step Step 2 Call or our office and speak with the Operations Manager. The Operations Manager is James Vial, he can be contacted by phone on or via at If not resolved proceed to the next step Step 3- You may request a phone meeting with the General Manager and any other staff to whom the concern is relevant. You will be encouraged to invite an advisor or external moderator if you feel it is necessary. If not resolved proceed to the next step Step 4 If you are registered on a traineeship, further recourse can be made through the State Training Authority, by calling the National Training Complaints Hotline The following outlines the steps to take to appeal an assessment decision: Step 1- Submit your appeal in writing in the form of a written letter to the Managing Director within 14 days of being notified of the assessment decision. Step 2-Managing Director will delegate an alternate assessor to review the evidence and the assessment decision. Step 3- Managing Director will notify you of the outcome in writing within 21 days

9 Plagiarism Five Star Training and Cloud College are committed to ensuring authenticity and honesty in student assessment evidence. Plagiarism is the intentional, or unintentional replication of another s language, thoughts, ideas or expressions, submitted without acknowledgement of source and as one s own work. Plagiarism is considered academic dishonesty. Five Star Training and Cloud College under authority of the Cloud College and Training Quality Framework do not accept assessment submissions containing acts of plagiarism. All submissions are checked for academic integrity. Acts of plagiarism are considered grounds for unit failure and loss of fee. Privacy & Confidentiality We collect personal information solely for the purpose of operating as a registered training organisation under the VET Quality Framework. The requirements of the registering authority may mean the release of your personal information for the purposes of any audit in all states. Anti-Discrimination & Harassment Harassment, discrimination and bullying will not be tolerated. This extends to all online interactions. Instances of discrimination and harassment may result in suspension of your Cloud College account. If you experience instances of discrimination or harassment, please follow our Concerns and Appeals Process. The following are definitions of the terms: Harassment - any unwanted and uninvited comment or action that results in a person being intimidated, offended, humiliated or embarrassed. Discrimination treating someone unfairly or unequally due to their gender, marital status, pregnancy, race, religious beliefs, age or sexual orientation. Bullying unwelcome and offensive behaviour that intimidates, humiliates and/ or undermines a person or group. It may include verbal abuse, physical assault, insults, sarcasm isolating or ignoring a person.

10 Five Star Training and Cloud College About us We are a company committed to a high standard of excellent service. We are passionate about providing vocational educational services that are relevant and ready to meet individual and business needs. We take pride in delivering high quality services to our clients which return maximum satisfaction and effective outcomes. We achieve this through efficient work practices, responding to client feedback through a structured monitoring process, and maintaining industry relevant trainers. Our team is committed to: Providing excellence in customer service Providing competitive and affordable education Creating best practice workplace and educational environments Seeking and responding to feedback so that we are constantly improving We aim to bring you the highest standard of vocational education and genuinely want you to succeed. Your goals are our business and we will support you wherever we can

11 Five Star Training and Cloud College National Recognition Five Star Training is a nationally recognised Registered Training Organisation, registered under the Australian Skills Quality Authority and operating in accordance with the VET Quality Framework. This means you can be confident that the skills and qualifications you attain with us are of a high quality and accepted and valued throughout Australia. Code of Practice The company operates in an ethical and open manner and meets or exceeds applicable Australian Federal, State and local regulatory requirements. We constantly review our training products and services to ensure the highest educational standards. We are committed to maintaining a learning environment which is conducive to the success of all participants. For more information on this course (or any other course we have on offer) please feel free to contact us:

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