Job Description Job Title Service Manager - Learning Disabilities Barnet Band and scale range SCP 53-56 Reports to Head of Integrated Care (Learning Disabilities and Mental Health) Service area Adults and Communities Delivery Unit INTEGRATED - LEARNING DISABILITIES AND MENTAL HEALTH Number of staff responsible for c25 Budget responsibility ( ) TBA Purpose of Job: The aim of the Barnet Learning Disability Partnership is to promote the values of independence, rights, choice and inclusion as stated in the White Papers Valuing People Now, Our Health, Our Care, Our Say and the related policies and practices. Working in partnership with Health within the senior management team of Adults and Communities Delivery Unit, lead on and manage a multidisciplinary team, comprising both Health and Barnet Council staff, delivering specialist, person centred health and social care and enablement services for people with learning disabilities. This includes delivering specialist health support and facilitating access to primary care/mainstream services. Deliver the services in a joint working arrangement and in close partnership with Barnet Enfield and Haringey Mental Health Trust (BEH) and Central London Community Healthcare (CLCH) to the standards and principles set out in the joint Section 75 agreement. Set standards and processes, within the context of the service priorities of both Adults and Communities Delivery Unit and Health as joint partners and principles of increasing user choice and control over the support they receive. The priorities focus on meeting the four social care outcomes: Enhancing the quality of life for people with care and support needs Delaying and reducing the need for care and support Ensuring that people have a positive experience of care and support Safeguarding adults whose circumstances make them vulnerable and protecting them from avoidable harm and two key Health priorities: Undertake clinical audit and healthcare service monitoring and review as required by the commissioner and CQC. Improved health and emotional well-being addressing health inequalities, ensuring access to health services, health promotion and appropriate care and support to mange long-term conditions.
Provide excellent leadership, direction and effective management of the team s resources, and finances ensuring professional standards and best practice act as key drivers within a culture of continuous service improvement, value for money and safer practice. As joint partners with Health, work closely and collaboratively with the Council s New Support and Customer Services Organisation and other partner agencies to deliver an integrated, service that meets both current and future needs. Champion the programme of change necessary to embed and build on the Council s new model and closer integration with other Council and Health related services. Ensure continued focus on enablement and developing independence through promoting Direct Payment, self directed support and achieving excellence in customer care and service delivery.
1. Role Specific Responsibilities 1.1 Lead one of the two locality focused, multidisciplinary teams. Deliver individualised and needs-led community health and social care service to adults with learning disabilities and their carers. Assess the quality and parity of decisions and ensure consistent high quality and targeting of the service to service users and carers that supports their long-term independence and choice. 1.2 Deliver a high performing, quality service that is cost effective and highly integrated between social care and health, with an increased focus on personalisation and self directed support, Deliver services in a collaborative working arrangement and in close partnership with Health to the standards and principles set out in the Section 75 agreement. 1.3 Take the lead in championing and building effective working relationships with partner agencies, such as the Council s New Support and Customer Services Organisation (NSCSO), Health other care providers and colleagues to achieve an integrated approach to assessment, planning and review. 1.4 Ensure that robust and appropriate risk management systems are in place under which staff identify record and mitigate against risks in a consistent and planned fashion, in accordance with service policy and standards of the Council and CLCH and BEH. 1.5 Take responsibility for promoting and safeguarding the welfare of people who come into contact with the service, ensuring this ethos and practice is embedded throughout the team. Ensure that safeguarding procedures are fully implemented to a high standard. Chair safeguarding strategy meetings and case conferences in complex situations where a need for senior management involvement is indicated and ensure that the service promotes safety and managed risk taking in the context of maintaining choice. 1.6 Take responsibility for promoting, monitoring and safeguarding the welfare of people who come into contact with the service. Ensure full compliance with the Pan-London protocols and Barnet safeguarding standards in relation to timescales, alerts, investigations, protection planning, recording and audits. 1.7 Assist in applying and embedding the Care Programme Approach and ensure due regard is taken to provide access to regular risk management meetings and care coordination to people with learning disabilities with mental health problems. 1.8 Promote self-directed support and direct payments and maximise take-up in accordance with the scheme of delegation and financial regulations. 1.9 Through liaison with the appropriate specialist team/s and/or external provider/s, commission the necessary care packages and health interventions, delivering quality and value for money, in accordance with the commissioning rules and procedures of the service.
1.10 Ensure the teams deliver timely and accurate recording of service users and carers and other related data on appropriate systems, such as the case management system, document management system, and purchasing/finance system in line with the processes, standards and protocols of the Council, CLCH and BEH. 1.11 Ensure full compliance with statutory regulations, policies, procedures, best practice and professional standards within Adults and Communities Delivery Unit, and those of relevant partner agencies such as CLCH and BEH and the joint Section 75 agreement. 1.12 Together with the Head of Service, develop and promote new, innovative and more effective ways of working as part of the service s drive for continuous improvement. 1.13 Monitor and evaluate the performance of the team against targets and professional standards. Apply the principles of practice governance, and take any necessary corrective action to deliver to service targets and user expectations within set budgetary parameters. 1.14 Develop systems and promote local and national initiatives such as Valuing People, Now, Our Health Our Care, and the Barnet Learning Disabilities Partnership Board Strategic Plan. 1.15 Lead on projects, research and cross cutting work to inform the development of the service, in terms of best practice, policy & procedures and commissioning, in order to best meet the needs of people with learning disabilities. 1.16 Deputise for the Head of Integrated Care LD/MH, as required. 2. Key accountabilities 2.1 Managing Service Direction As a Service Manager, support the Head of Service in formulating the strategic direction, priorities and plans for the service in line with Service and Corporate priorities. Provide clear, visible and motivational leadership to support a high performance culture that drives continual improvement, efficiency savings and high levels of user satisfaction. Anticipate and manage trends and changes in the operating environment and plan to meet these changes in order to provide best value for service users. 2.2 Strategy and Policy Development Be aware of and have an excellent understanding of all relevant legislation and best practice to Support the Head of Service in shaping policy, procedures and guidance to optimise service effectiveness.
Manage strategic and tactical delivery of service related systems and processes. Contribute to team and service plans ensuring that they reflect service priorities and corporate objectives. 2.3 Performance and Customer Focus Develop and implement coherent team and workforce plans to support the delivery of high quality and cost effective performance with minimum risk. Deliver an outcome-orientated service that maximises productivity and throughput to make best use of finite resources. Support the Head of Service in developing and implementing rigorous and effective performance management processes to drive forward service improvements, including managing, monitoring and reporting on service performance standards. Communicate with the team so that they understand how their individual performance contributes to achieving the aims and priorities of the partner organisations CLCH, BEH and LBB. Ensure that outstanding customer service is being delivered on a day to day basis in line with the corporate and service standards of the partner organisations. Work flexibly and respond positively to changing business and user needs and carry out any other duties within the scope of the nature and grade of the post. 2.4 Financial Responsibilities Support the Head of Service in managing the service budget. Apply the principles of sound financial practice necessary to operate within defined budget limits. Promote a culture of value for money and sound financial practice within the team and its partners. Maximise take up of self-directed support and direct payments to support the principle of service users and carers having choice. Agree direct payments in accordance with the scheme of delegation and in compliance with financial regulations.. Authorize care packages up to agreed limits and screen for suitability of support minimizing the need for residential/nursing care. To ensure that all support plans are presented to the Learning Disability Panel for authorization.
2.5 Leadership and Management Manage a multidisciplinary team of up to 25 staff from CLCH, BEH and LBB. Ensure access and provision to practice supervision for all staff within their team. Within service area, to lead on all aspects of staff management including recruitment, induction, performance management, delivery of performance appraisals, learning and development. Ensure the values of the Council and health partner organisations are understood and embraced by the team; recognise and reinforce positive behaviours and address any behaviour that is undesirable. 2.6 Programme and Project Management Deliver all projects to a high standard and within corporate project and programme management standards. 2.7 Communication and Influence Ensure all communications are clear, effective and appropriately targeted in compliance with communication corporate standards. Deal effectively and professionally with challenging service users, stakeholders, partners and agencies. Deliver group presentations and training on a range of topic areas relevant to the service, ensuring complex issues are communicated with clarity and pitched at a level appropriate to the audience. Support the Head of Service to work closely with NSCSO provider, Health and other partner agencies to ensure that business activities are appropriately integrated and.the needs of the service users and carers are met, both now and for the future.. 2.8 Health and Safety and Data Management Promote and safeguard the welfare of people with learning disabilities, ensuring this principle, culture and practice is embedded across the team and in all professional practice, business processes and communications, in compliance with national and local procedures and protocols. Ensure that all personal data is handled securely and in strict compliance with the data protection legislation and local and corporate data management protocols and Caldicott principles. All staff who contribute to service user records are expected to be familiar with, and adhere to CLCH s, LBB s and BEHMH Records Management Policy.
Ensure safe and efficient delivery of service by achieving high standards of health and safety and managing risk. 3. Flexibility In order to deliver the service effectively, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above and which is on occasion outside of normal working hours and/or at locations that differ from the primary place of work. Such duties, however, will fall within the scope of the post, at the appropriate grade. 4. Commitment to Equality Deliver the partner organisations commitment to equality of opportunity both in the provision of services and as an employer. Promote equality in the work place and in service delivery. Be proactive in developing liaison mechanisms with relevant agencies. Identify development options for addressing inequalities and contribute to strategies that improve access to services to people from disadvantaged groups. 5. Infection Control All staff are required to follow CLCH and BEHMH Trust infection control policies and comply with all measures known to be effective in reducing infection risk. All staff must complete infection control training at induction, and all staff whose duties involve patient contact must also complete infection control refresher training annually. 6. Promotion of Corporate Values Role model the Council s values: Be Human, Be Collaborative, Value Diversity and Be Trustworthy and use the values to set clear expectations of others.
PERSON SPECIFICATION Service: Job Title: Reports to: Adults and Communities Delivery Unit Service Manager LD Head of Service LD/MH Essential Qualifications required Type Professional Qualifications/ Memberships Education Level required Professional qualifications in a relevant field such as Social Care, Health etc. plus recognised post qualification experience and training Educated to degree level or equivalent (preferably in a relevant discipline) Management Management qualification and/or on the job broad experience of successful management supplemented with relevant training Technical / Knowledge Requirements Type ICT skills Description Competent in the use of standard Microsoft Office products such as Word, Excel, PowerPoint Proven competency to handle confidential/sensitive personal information in an appropriate and secure manner in accordance with Data Protection and Caldicott principles Ability to use a case management system with an understanding and acceptance of how this benefits the efficiency, effectiveness and safety of the service Project Management Ability to lead on service related projects with a track record of delivery to time and to budget Role Specific Competencies Type Description Extensive knowledge, experience and understanding of delivering high quality and cost effective services for adults with learning disabilities Experience of operating as a seasoned professional with a track record of delivery at a management level Proven ability to apply an individualised, outcome based approach to service delivery Commitment to and understanding of the enablement approach as a means of promoting independence and the ability to apply these principles to the working practices of the team Sound practical understanding of policies, processes and legislation necessary to deliver complex services to adults with learning disabilities
Detailed knowledge of the different health and social care professional responsibilities and roles within the learning disabilities service Excellent leadership skills in successfully managing a multidisciplinary team comprising health and social care staff delivering complex services to adults with learning disabilities Financial awareness with a proven ability to effectively manage budgets Behavioural Competencies Competency Communicating and influencing Key to role Evidence of ability to prepare and deliver presentations or briefings of potentially complex issues in an effective and clear style using easy read formats where necessary Proven ability to develop and maintain effective professional working relationships and networks with stakeholders and use these relationships to improve the effectiveness of the service Ability to advise, persuade and influence stakeholders in a professional and effective manner Excellent written and verbal communication skills. Ability to communicate accurately and appropriately with members of the public, senior management and elected Members Proven ability to ensure a high standard of customer care is embedded within the Team Political Awareness Political awareness and proven ability to handle the Member/Officer interface effectively and professionally in a way that establishes confidence, credibility and trust Ability to communicate effectively and in an appropriate style, both in writing and verbally, to questions and complaints from MPs and Councillors Leadership and Team Management Excellent supervisory and leadership skills in effectively managing a multidisciplinary team delivering complex services to people with learning disabilities Able to implement effective and relevant polices and procedures to deliver service objectives Track record of supporting transformational change in a complex environment Recognition of, and ability to reward high levels of performance and achievement and tackle under-performance in others quickly and constructively Experience in providing supervision to health and social care staff supporting people with learning disabilities with complex needs Problem Solving Ability to analyse complex information quickly, reaching and articulating decisions with clarity, to deliver solutions that command support
Striving for Excellence Proven record of achievement in delivering: service improvement logical and effective decision making high quality, accurate and timely work high output and throughput with a focus on outcomes Capable of reviewing and evaluating results against quality standards, sharing this learning with others and taking decisive action to ensure that plans are delivered Ability to manage a complex workload and meet tight timescales Demonstrates a dynamic and achievement orientated culture Commitment to ensure there is a culture of continuous improvement and embracing change Commitment to embrace and embed the principles of equality in the delivery of the service Demonstrates a record of high performance with a determination to provide a first class high quality service with a record of achievement in successfully delivering to demanding targets and objectives Safeguarding Sound understanding of the principles of safeguarding, the pan London protocol and Barnet practice with a record of achievement and commitment in improving the welfare of people with learning disabilities Ability to chair safeguarding meetings and to take a lead in areas related to safeguarding procedures Team Working Ability to work effectively, flexibly and constructively with colleagues in a team where team members work positively to a shared goal Ability to work effectively and collaboratively as part of a wider, multidisciplinary team to deliver to common objectives. Empowers team members to take responsibility for actions and decisions Quickly establishes strong working relationships and networks with internal and external partners and embraces partnership working where relevant to deliver services most effectively and efficiently Partnership Working Recognises the importance of active partnership working and embraces partnership working where relevant to deliver services most effectively and efficiently Actively contributes to the creation of an open, and interdependent culture Ability to provide accurate guidance, information and advice to service users