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1 Job Title: Business Analyst Job Grade: Band 5 Directorate: Job Reference Number: People and Transformation P01216 The Role: This is a challenging role working with and across all services to support the development and delivery of process redesign activity. This post offers many very challenging opportunities to the role holder to lead on the delivery of multiple, extensive and highly complex analysis and re- design work packages where success will be measured through the post holders ability to focus on defining and expressing future business process effectively The role holder will need to lead and facilitate one council and functional process reviews and lead on the development of to be proposals which will require the ability to interface with and influence Heads of Service, their managers, staff and where appropriate service users. The role holder needs to be knowledgeable, highly motivated, self driven, have project management skills and be confident in working with a full range of people. The role holder will ideally have broad experiences of working within different service environments, and ideally with different organisational model both internal and externally. Where there are projects or programmes that have issues or risks inherent to re-design delivery then the Business Analyst will support the re-design through implementation. Job Purpose Post Holder will be expected to: Understand the complex, interdependent and wide-ranging business requirements of delivering quality public services. Deliver solutions appropriate to the business needs and the Target Operating Model (TOM)

2 Perform complex analysis and re-design functions, documenting activity and making recommendations based on best practices for changes to improve operational effectiveness and cost savings all in support of the TOM Have the ability to use previous experience in adapting and introducing new processes. Key Accountabilities Establish and maintain first class customer centric relationships with service stakeholders including peer groups, internal customers, partners and corporate groups Challenge the current business environment and assess how the most effective, efficient and cost-saving processes contribute to delivering an improved quality service. Operate proactively with all service areas to analyse and redesign business requirements and specify appropriate solutions in support of the Council s priority goals and vision. Identify, shape, scope and lead re-design work packages, taking responsibility for coordinating their effective delivery including the planning and management of own and others activities Taking ownership / accountability for ensuring that end to end scope and impacts of change are understood by all affected parties Support and adhere to the governance process for the Transformation Programme Report on review and design work package status to the Portfolio Manager and the Transformational Design Manager Coach and mentor Business Analysts within the team where appropriate Build a good understanding of new and emergent technology can support and be assimilated into business processes. Knowledge, Skills and Experience Relevant experience of defining and delivery redesigned processes and new ways of working in the public and /or private sector or ideally both. Able to interpret complex business requirements and apply logical analytical insight into business issues. Able to analyse and prioritise competing business needs. Technologically aware and innovative. Ability to undertake a role in the project management of work packages for a wide range of business issues and an understanding of the purpose and value of a business case and the identification of benefits and costs. Able to facilitate discussions which challenge the current ways of working with senior managers.

3 Able to apply business tools to analyse and solve problems. Able to maintain a holistic approach to decision making. Good understanding of Change Management theories and experience of the practical application Microsoft Word, Excel, and PowerPoint knowledge and experience of using at an intermediate level. An understanding of other software applications that support process mapping activity. Values and Behaviours Passionate - about achieving results Takes specific action to improve team or individual performance Agrees standards and intervenes promptly and constructively to tackle inappropriate behaviour or poor performance Is tenacious and focused on achieving results, overcoming obstacles Ensures team or colleagues understand what is expected of them to achieve targets Responsive - to customers needs Monitors customer satisfaction, actively seeking feedback Uses feedback and information to improve the way things are done Contributes above and beyond usual expectations to meet customer needs Takes personal responsibility for correcting problems and resolving mistakes positively Takes action to identify and connect with disengaged customer groups Inspirational - and bold in thinking and solutions Anticipates and takes action in order to create and seize opportunities, or avoid crises in the medium term Identifies and implements quick wins Takes an overview of complex situations to generate new perspectives thinks outside the box Seeks out good practice within their field and uses it to challenge and improve what we do Reacts positively to problems / issues, developing solutions

4 Supportive - of others input and perspective, working as one Shares resources or provides support to further cross-team and/or cross-functional working Values and seeks out the input of others, to establish an inclusive environment and deliver services Brings people together to share insights and concerns on common goals and to make informed decisions Acts in an ethical way, even when this is difficult to do Motivating - others and trusting them to deliver Takes action to enable team to achieve maximum contribution, ensuring/providing appropriate structures, resources and staffing Communicates vision, direction, and outcomes clearly, motivating others to achieve Shows belief and confidence in staff, delegating appropriately and encouraging staff Provides regular, balanced feedback and ongoing coaching to the team and individuals Acknowledges and rewards good work, celebrating team and individual successes Safeguarding Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. Pre-Employment Checks appropriate to this Job Profile Essex County Council (ECC) is committed to ensuring all recruitment is undertaken fairly, effectively, safely and in accordance with legislation. The information below provides pre-employment screening guidance for candidates applying to this job at Essex County Council. Role Requirement: Not working with children or vulnerable adults and with no access to sensitive information relating to children or vulnerable adults

5 Pre-Employment Check Self Declaration (Unspent convictions only) References Definition A declaration of unspent convictions must be completed by all employees who do not work directly with vulnerable adults or children A minimum of two employer references will be required -one of which must be the last employer. Any gaps of 4 weeks or more will be explored by the manager at interview stage. Where appropriate additional character references will be taken up Medical Eligibility / Right to work in the UK Regulatory qualifications and professional registration (subject to role) All new recruits and employees whose role changes significantly are required to complete a medical health questionnaire Proof is required and original documentation will be sought i.e. passport or full birth certificate Original qualification certificates and proof of registration with a professional body is required (if applicable)

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