JOB DESCRIPTION. Contract Management and Business Intelligence

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1 JOB DESCRIPTION DIRECTORATE: DEPARTMENT: JOB TITLE: Contract Management and Business Intelligence Business Intelligence Business Insight Manager BAND: 7 BASE: REPORTS TO: Various Business Intelligence Delivery Manager RESPONSIBLE FOR: Business Intelligence Analyst Team DISCLOSURE & BARRING CHECK REQUIRED: YES NO Standard Enhanced Organisation Chart Business Intelligence Delivery Manager Business Insight Manager Business Intelligence Analyst Team Job Summary The purpose of the job is to deliver a high quality and professional analysis and interpretation service to CSU customers. Act as lead specialist and primary contact for all information requests, manage delivery of meaningful outputs, lead on specific information projects such as requirements gathering, design, implementation, UAT-ing, continual review and development of reporting systems from the CSU data warehouse. To collect and manipulate complex information from multiple sources collection, management, analysis, interpretation and reporting of highly complex and detailed patient activity, demographic and epidemiological information. Explain the meaning of analysed data, determine conclusions, significance and implications of findings and communicate these complexities to end users determine priorities for action and assisting wider understanding. Responsibility for the day to day management and development of CSU BI Analyst Team. Page 1 of 9

2 MAIN DUTIES Information Analysis Responsible for the organisation's commitment to efficient and effective analysis of information, including processes to acquire and validate external information on a regular and consistent basis. Lead on the advanced analysis, interpretation and presentation of complex data to support planning and decision making on health improvement and healthcare commissioning and delivery. Use specialist knowledge of NHS data flows and analytical skills to model and forecast data, use in-depth interpretation and explanation to report organisational performance, patient flows and clinical variation to support decision making and improve performance and outcomes. Specify and apply appropriate analytical tools and presentational techniques, in consultation with experts if appropriate, with sensitivity to the limitations of the techniques in accordance with customer needs and conforming to agreed standards. Utilise specialist technical, statistical and epidemiological skills - including short and long term trend and forecast analysis, benchmarking, data modelling, contract monitoring, target monitoring and clinical audit - to support the service planning process and to review the performance of different services/clinical specialties. Balance the likelihood of different assumptions relating to information in order to obtain an adequate solution. Independently validate external information from multiple sources and derive alternative information sources. Analyse, investigate and resolve complex statistical or data queries, issues or problems; and identify and propose solutions. Information Management Maintain and communicate the organisation's strategy for managing information, ensuring that uniformly recognised and accepted data definitions and standards are developed and applied. Contribute to the development and enhancement of the Data Warehouse reporting environment; devise appropriate, processes, data schemas and reporting tools and techniques. Adapt and redesign information systems to meet the needs of the service whilst maintaining the principles of professional standards and clarity of purpose. Advise on available information to support the operational and business needs of customers including; the introduction of new and developing services and systems, new mandated datasets and information returns. Use best practice to enhance existing datasets and develop new data collections to support the changing information needs of customers. Identify the impact of relevant statutory, internal or external regulations on the organisation's use of information and develop strategies for compliance. Identify areas of weakness in availability, delivery and quality of information and suggest strategies for resolution. Critically analyse data and follow up queries and inconsistencies with data providers and take appropriate action to ensure the integrity of the information process is maintained. Exhibit flexibility in order to allow for changes in format, lack of data and delays in receiving requested information. Ensure that all information is subject to standard quality and checking procedures, maintaining and enhancing the relevant documentation to contribute to the knowledge management and sharing within the team. Develop and maintain a range of analysis templates to be used by the rest of the analysis function. Page 2 of 9

3 Consultancy and Customer Management Take responsibility for understanding and delivering to customer requirements; collect data, deliver accurate and timely analysis and problem resolution. Seek to fully address customer needs, provide specialised assistance and advice as required, enhancing their capabilities and effectiveness by ensuring that BI outputs and solutions are fit for purpose, properly understood and appropriately exploited to inform service planning, aid intelligent decision making and realise cost savings opportunities. Use expert analytical skills to proactively investigate highly complex and highly sensitive issues and emerging patterns in the data, profile and forecast trends in patient activity and identify emerging and declining needs. Write regular and ad hoc reports to specialist and non-specialist audiences distilling available data and evidence, identify appropriate opportunities for dissemination of findings and identify and evaluate whether reports being produced are being used effectively. Gain an appreciation of current research work over a substantial area of BI in the Health Service, and take a leading part in professional activities to promote the CSU. Use available resources to gain an up-to-date knowledge of any relevant field and regularly undertake contextual research activity in the delivery of Business Intelligence. Identify a range of insight work and generate original and worthwhile ideas in a specialised BI field. Develop, review and constructively criticise ideas. Provide specialised advice on epidemiology, health intelligence, statistics and statistical techniques, health data sets, research, survey design and questionnaire design. Data Management Plan effective information storage, sharing and publishing within the organisation. Assess issues which might prevent the organisation from making maximum use of its information assets. Supervise the further development of the data management and analysis systems. Create systems and templates to make future analysis easier. Contribute to the development of data sets and processes; communicate with users to ensure data reflects information needs. Develop a detailed understanding of data quality issues and ensure systems are in place to identify potential issues early, report them and work to understand and resolve. Liaise with customers to design, scope, analyse and interpret information for specific projects. Propose changes to improve existing systems in terms of quality, timeliness and reliability of data. Work, store and transmit data in accordance with data protection, Caldicott Guardian, freedom of information systems and confidentiality principles. Technical Specialism Provide organisational leadership and guidelines to promote the development and exploitation of technical knowledge in the organisation. Maintain an in-depth knowledge of analytical and data manipulation technical specialisms, and provide expert advice regarding their application. Be the lead specialist for specific datasets and methodologies. Demonstrate highly specialist and in depth knowledge of epidemiology, statistics and information analysis related to health to provide solutions to a range of analytical and methodological issues, projects and queries. Page 3 of 9

4 Learning and Development Management Determine the learning and development programme and delivery mechanisms needed to grow staff skills in line with business needs. Manage the development and provision of learning, taking account of the strategic aims of the employing organisation. Support the modernisation agenda via the introduction of current and new analytical techniques, coaching staff at all levels within the organisation in acquiring new skills and knowledge to enable effective use of information to guide their decision making. This will involve the introduction of analytical tools and ensuring that staff are familiar and informed with data sources available to them via the organisations corporate information delivery systems. Specify the content and structure of learning and development packages. Identify appropriate accreditation and qualification paths, applicable to individuals within the organisation. Provide specialist advice, guidance and assistance on the collection, analysis, presentation and reporting of information as well as on statistical and epidemiological methods, survey techniques, data definitions and data quality issues. Provide advice in statistical theory and method. Evaluate learning outcomes. COMMUNICATION Liaise and maintain close working relationships in the Local Health Economy, the Strategic Health Authority and the Department of Health. TRAINING AND DEVELOPMENT Required to complete all Statutory Mandatory Training. Personal Development Plan will be reviewed on an annual basis. ORGANISATIONAL RESPONSIBILITIES Responsible for the management of the BI Analyst Team. Page 4 of 9

5 PERSON SPECIFICATION Knowledge Training and Experience required for the post Essential at Recruitment Developed within the role How Assessed A Application I Interview P - Presentation T Test Qualifications Evidence of continuing professional development Degree level qualification Postgraduate qualification/training in relevant discipline or equivalent experience Experience Minimum of 3 years post qualification experience and experience in a senior information role in a multi-professional complex organisation. Evidence of having successfully delivered an analysis service. Track record of learning and self development, including continuous personal updating on current issues, concepts and statistical/analytical theory and techniques. Work Related Knowledge and Skills Microsoft Excel and SQL Detailed knowledge of various statistical software packages as and databases and spreadsheets with the knowledge and experience to undertake complex and data management and manipulation. T Report writing Proven ability to write clear and concise analytical reports and briefing papers using a variety of methodologies for data visualisation. Excellent communication skills, with experience in disseminating and summarising information with demonstrable impact. Data Analysis Understand the theoretical knowledge required for data analysis, the use of appropriate statistical and numerical techniques, methodologies and tools how to manipulate and interpret data. Understand how to provide advice and guidance on analyses to others from a nonstatistical background. Page 5 of 9

6 Quality Contribute to improving quality, collate, cleanse, quality assure and input data to ensure that it is robust, consistent and accurate. NHS Data Knowledge Knowledge and experience of a broad range of health and NHS data and terminology. A good understanding of current NHS priorities and of the commissioning cycle. Develop and maintain an advanced knowledge and understanding of NHS information flows, reporting requirements and data dictionary definitions in relation to information analysis. Understanding of clinical indicators and practice. Data Management In depth and thorough specialist knowledge about the benefits that can be obtained from information systems. Data Security An understanding of data security and confidentiality issues. Have a good understanding of the Data Protection Act and patient confidentiality regulations. Personal Attributes Develop own skills and knowledge and provide information to others to help their development:- Seek feedback from others about work to help identify own development needs and offer feedback promptly. Evaluate effectiveness of own learning/development opportunities and relate this to others. Identify development needs for own emerging work demands and future career aspiration. Offer help and guidance to others to support their development or to help them complete their work requirements effectively. Coaching and skills transfer; communicate highly complex statistical matters with other statistical professionals. Keep abreast of related national information developments as part of continuous professional development. Planning and Organisational Skills:- Manage personal priorities in consultation with line manager. Manage several strands of work/projects simultaneously. Deal with and self-prioritise conflicting demands, reviewing and adjusting priorities to meet frequently changing stakeholder needs, deal with enquiries referring to other members of the team when necessary. Initiate and plan statistical work programmes and make adjustments to meet stakeholder requirements. Page 6 of 9

7 Objectives and Personal Development Plan:- Participate in formal objectives setting and performance appraisal process within the organisation; taking a pro-active approach in the formulation of a personal development plan Line Management and Team Development:- Conscientious and proven team worker with the ability to engage with people at all levels. Responsible for staff development through 1:1 training and supporting training sessions. Supervise Trainee Analysts or new colleagues offering advice and training on specialist health information management training including statistical analysis and concepts when required. Responsible for work allocation and supervision. Manage a group of staff including their development, training, discipline and recruitment. Responsible for prioritising and allocating core and additional requests (within available resource) for analysis across team members. Presenting information to staff on all levels:- Use a range of communication channels to build relationships, manage barriers to effective communication. Use everyday language with nonstatistical professionals, taking responsibility for specifying requirements, providing advice and guidance on data and analytical matters; exploring solutions and analyses that are more complex using persuasion to determine the appropriate techniques to be used. Manage customer and staff expectation; act as the first point of contact for stakeholder queries, escalating to more senior members of the team if appropriate. Communicate complex statistical information to stakeholders; which may require persuasive skills. Page 7 of 9

8 Employment Acts and Codes of Practice All employees are required to comply with employment legislation and codes of good practice. Equality and Diversity We are an Equal Opportunities employer and will do all we can to make sure that job applicants and employees do not receive less favourable treatment because of their age, sex, marital status, faith, race, disability or sexual orientation, or for any other reason that is not justified. Health and Safety In accordance with the Health and Safety at Work Act 1974, and other supplementary legislation, all employees are required to follow Trust Health and Safety policies and safe working procedures, take reasonable care to avoid injury during the course of their work, and co-operate with the Trust and others in meeting statutory requirements. All employees must comply with Prevention and Control of Infection polices and attend any related mandatory training. Risk Management Employees are required to report every incident where the health and safety of self or others has been jeopardised (including near misses) and to carry out or participate in investigations into such incidents as required. Safeguarding Children and Vulnerable Adults All CSU employees and volunteers are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults. Familiarisation with and adherence to CUS and Lancashire County Council Safeguarding policies is an essential requirement of all employees and volunteers, as is participation in related mandatory training and safeguarding supervision. Data Protection Act All members of staff are bound by the requirements of the Data Protection Act Rules, Regulations, Policies, Standing Orders and Financial Instructions All employees are required to comply with the rules, regulations, policies, standing orders and financial instructions of the Trust. Research and Development Projects Whenever you decide to undertake a piece of research, either as a Principal Investigator or Local Researcher, or Assistant Researcher, you must comply with the principles of Clinical Governance and the Research Governance Framework. Development Review Key performance objectives, development needs and compilation of a Personal Development Plan will be discussed and agreed at Annual Development Review meetings. Training Postholders are required to attend any relevant and mandatory training for the post. Page 8 of 9

9 Outside Employment / Outside Interests Any other work or outside interests must not conflict with the duties and responsibilities of your attendance for work as an employee of the CSU. In accordance with legislation on working time, it is a condition of employment that all staff must inform their line manager before taking up any private practice, work for outside agencies or other employers, other work for this CSU (including bank work) and / or voluntary work. This is to ensure there is no conflict of interest with your NHS duties. Review of Job Description This is not intended to be a comprehensive description of the duties of the post. Due to the Trusts commitment to continuous improvement it is likely that the post will develop over time. These duties will be subject to regular review and any amendments to this job description will be made in consultation and agreement with the post holder The Trust operates a Smoke Free Policy ACCEPTANCE OF JOB DESCRIPTION I confirm I accept the duties contained in the above job description. Name: (PRINT) Post holder Signature: Date: Line Manager: Date: Page 9 of 9