Job Description. Barnet Band & scale range. No. of staff responsible for 0 Budget responsibility ( ) Purpose of Job

Transcription

1 Job Title Barnet Band & scale range Reports to Service area No. of staff responsible for 0 Budget responsibility ( ) Purpose of Job Job Description Partnership Manager Commissioning Group The will support the Partnership and Contract Managers to ensure that contracts between the commissioning group and delivery units deliver the expected financial and non-financial benefits, value for money, continuous innovation and improvement The postholder will support the transition process to new arrangements so that from the outset they can deliver the expected financial and non-financial benefits, and continuous innovation and improvement. The will own and be responsible for the effective and efficient administration of contract management activities, liaising with all stakeholders to ensure communication and governance processes, payment, performance and benefit realisation monitoring, and the initiation of remedial/improvement activity are executed properly, enabling the Head of Commercial, Lead Commissioner/s and Members to see whether the delivery units and partners are on track to deliver the commissioned outcomes. As a member of the commissioning team, the post will be expected to work across departmental boundaries and support the development of new commissions Role Specific Responsibilities The will: Support the contract and partnership managers in all aspects of day to day contract management Set up and maintain the administrative arrangements for effective and efficient contract management, including stakeholder communication, governance, performance monitoring arrangements, payments and file/records management Conduct contractual monitoring, identifying and initiating remedies for data quality issues to support the provision of assurance of service delivery in line with strategy and contract and report on compliance and delivery performance Ensure all council policies and procedures and contract mechanisms are properly applied by the commercial team, delivery units and delivery partners Develop effective relationships with the delivery units and delivery partners Maintain accurate and up to date logs of issues, risks, change controls, actions and meeting minutes, ensure that actions are followed up in a timely fashion

2 Ensure payments are accurate and reflect agreed performance/payment mechanisms Work collaboratively with colleagues in the Commercial team to ensure a consistent commercial approach is taken, interdependencies are managed effectively, and a rich understanding of performance is developed and reported to commissioners and members Undertake research into best practice contract management and the outcomes achieved by others to support benchmarking and apply lessons learned to improve Barnet s arrangements Ensure that the needs of customers and outcomes for service users drive contract management activity, and that customer feedback is sought and used as part of the contract management processes Identify problems early and intervene appropriately to understand causes and collaboratively develop solutions, initiating remedial/improvement activity as required Assist the partnership managers and contract managers to intervene, analyse, manage and resolve business conflicts with delivery units and partners Engage with the Assurance Group to inform audit activity and provide the information required for it to undertake its duties to assure the Board that operational and governance processes and procedures are fit for purpose. Key Accountabilities Financial & Risk Management Monitor performance to ensure value for money is being delivered through the contracts / service level agreements, supporting effective management of the Council s resources Monitor contractor compliance with relevant legislation, statutory duties and Council policies to manage risk appropriately. Respond to internal audit reviews and implement action plans within agreed deadlines. Coordinate and administer risk management processes in line with council policy, ensuring risks are monitored, mitigations are identified and applied in a timely fashion Strategy & Policy development Provide information and analysis to assure service delivery in line with the Council s strategic direction Translate legislation and national policy guidelines into arrangements appropriate for Barnet Provide information for the Head of Commercial and Lead Commissioners to make informed decisions on future commissioning priorities and opportunities for cross directorate working and integration Performance and Customer Focus To ensure that outstanding customer service is being delivered on a day-to-day basis for all customers of the Council s services and that any issues or complaints are dealt with, and resolved, in an effective and timely manner. Manage relationships to ensure the best outcomes are achieved Be responsible for self-assessing against industry good practice and benchmarks and developing and monitoring improvement plans. Seek to continuously improve the level of service provided, using performance information where appropriate.

3 Relationship management Develop positive and collaborative relationships with internal/external suppliers that enable effective and constructive challenge and support, to ensure the desired outcomes are met Proactive management of business conflicts to deliver resolutions at speed and ensure negative impacts are mitigated Flexibility Work with a degree of flexibility required to perform work not specifically referred to above although falling within the scope of the post at the appropriate grade Health and Safety Ensure safe and efficient delivery of service by achieving high standards of health and safety and reducing risk The Council s Commitment To Equality Deliver the council s commitment to equality of opportunity both in the provision of services and as an employer. Promote equality in the work place and in the services the council delivers

4 PERSON SPECIFICATION Theme Education & professional development Knowledge Description Educated to A-level or equivalent by experience, preferably in a commercial, contracts and/or procurement discipline. Evidence of continued professional development Knowledge of the commissioning cycle and procurement process in local government Knowledge of commissioner/provider relationships and boundaries An understanding of local authorities and the context in which they operate. Skills & abilities Good oral and written communication skills Good interpersonal skills with the ability to form relationships with a variety of stakeholders Ability to manage, interpret and present large amounts of performance and other data submitted by contractors into key themes or issues Excellent IT skills, including ability to fully utilise standard Microsoft Office products, particularly Excel (essential) and Access (desirable) Excellent organisational and administrative skills Experience Special requirements Experience of monitoring and reporting on delivery against policy/projects/contractual or SLA requirements Experience of commissioning activity and developing relationships with third party suppliers or partners Experience of identifying and resolving problems with third parties Experience of interpreting, responding to and implementing policy guidelines. Experience of delivering improvements in process or outcome Experience of identifying and resolving data quality issues Experience of maintaining accurate and up to date records and logs Experience of organising and effectively managing meetings and events involving third parties for senior management Experience of delivering cost savings (Desirable) CRB Behavioural Competencies This role is expected to perform at level 2 of the Barnet Competency Framework the competencies below are selected as being illustrative but not exhaustive of the behaviours required for success.

5 Competency PERSONAL EFFECTIVENESS Communicating and Influencing Respecting Others Striving for Excellence Political awareness Analytical skills LEADERSHIP Setting Direction Managing Performance Key Requirements Has the ability to distil complex data / concepts into simple summaries to be shared with a variety of audiences Experience of supporting resolution of business conflict between vendors and suppliers to a successful outcome Good interpersonal skills and able to engage, challenge, support and influence colleagues and suppliers. Champions a culture that values equality and diversity, and monitors that the delivery of these in service provision Demonstrates a high level of personal drive and energy Commitment to achieving high quality customer service Ability to work effectively in a complex political environment Strong problem solving and analytical skills. Ability to analyse data \ identify current and future trends to produce meaningful reports around supplier performance. Ability to interpret a range of documentation in order to produce findings and recommendations for actions/areas of improvement and also cross cutting issues and scope for integration with other services Fosters a culture of continuous improvement and responsiveness to change Shares the vision for the future and strives to achieve it Evidence of interpreting, responding to and implementing policy guidelines. Action-orientated with a can-do attitude Contract management experience with a track record of achieving desired outcomes and best value from contractual arrangements Understanding of the development and implementation of commissioning frameworks in a multi-disciplinary and partnership environment. Positive attitude and support for transformational change in a complex organisational environment. Effective user of project management tools and techniques. Change management Project management WORKING IN PARTNERSHIP Team Working Engenders a positive team spirit where team members work together to achieve shared goals Responds constructively to conflict, using it to generate innovative and positive solutions Cross-Barnet Working Identifies opportunities for co-operation and interdependency across groups and delivery units An understanding of the relevant legal, commercial, political, operational and social community aspects of a similar diverse and complex environment.

6 External Partnership Working Builds relationships across service and organisational boundaries to support delivery of a seamless service for the citizens of Barnet Practical evidence of supporting the development of good working relationships with a wide range of customers/stakeholders