London Borough of Havering Job Profile. Directorate: Post Number(s): Grade: SC5 Date last updated: September 2014

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1 London Borough of Havering Job Profile Job Title: Early Help & Youth Offending Service Intervention Worker Service/Section: Children s Services YOS/Early Help Directorate: Children s, Adults & Housing Post Number(s): Job Evaluation Number: Grade: SC5 Date last updated: September 2014 Date of last Evaluation: Main Purpose of the Job/Key Objectives: To work as a member of a multi-disciplinary team, providing interventions to young people involved in the Early Help and Youth Offending Service and their families, with the purpose of preventing and reducing offending and promoting their welfare. The key objectives are to: To support the work of the Early Help Service in the delivery of services to young people who and their families. The majority of work has direct contact with the young people. Job Context: 1. The postholder reports to: YOS Principal Practitioner/Early Help Co-ordinator 2. The postholder has no direct line management responsibility. 3. The postholder will be required to work variable hours including some weekends, evenings and bank holidays. 4. The postholder has no Financial/Resources responsibility. Experience Experience of working with young people who are socially excluded or disadvantaged, and/or who present with challenging behaviour Experience of delivering or group interventions Knowledge of the Youth Justice System, Children s Centre s and Family interventions Knowledge or experience of methodologies for working with young people such as cognitive behavioural approaches Knowledge of professional boundaries Page 1

2 Qualifications No particular technical qualification is expressed as an absolute requirement for the post but a relevant qualification in a related subject would be desirable Working conditions/circumstances Ability to work co-operatively in a team Ability to establish professional relationships with colleagues and external agencies Ability to form professional relationships with children, young people and their parents/ carers Ability to keep detailed and up-to-date records Understanding the concept of risk and management of these factors Excellent knowledge of the factors related to offending behaviour in youths Ability to work with families who are facing a range of issues Ability to work independently and creatively Ability to work within national guidance and local policies and procedures Knowledge of legislation relevant to the youth justice system Ability to communicate clearly, concisely and logically both verbally and in writing. Ability to adapt the style and content of written and verbal communication to the audience. Key Accountabilities and Result Areas Key Result Area Escort young people to court, police stations, careers interviews, solicitors appointments etc, where appropriate. Assist young people to develop and maintain social skills through individual and/or group-work programmes as directed by caseworkers. Introduce young people to and help facilitate their use of both statutory, and voluntary community facilities where appropriate, aimed at diverting them from crime and prosecution. Maintain a thorough, detailed and up-to-date electronic and paper based records of all work undertaken. Expected End Result Attendance at court evidenced Individual / Work groups completed to a satisfactory standard Use of Statutory/Voluntary facilities evidenced Completion of both electronic and paper based record systems is evidenced and accurate to a satisfactory standard. Page 2

3 Work in a creative and imaginative manner in order to maintain the engagement of the young people. Work successfully with challen ging individuals who may lack motivation Work within Youth Justice Board National Standards where appropriate Attend supervision/training as required Engagement is achieved Working relationships is achieved Compliance working with the Youth Justice Board national Standards is evidenced. Supervision/training and development needs identified and achieved Page 3

4 Competency Profile Competency Communicating openly and effectively Delivering excellent customer service Achieving Results and Success Level Criteria to be Evidenced (Description) B Considers in advance the differing needs of others and adapts style accordingly, using appropriate language and methods of communication Communicates clearly and influences well under pressure, using a range of methods to influence others, e.g. explains benefits and willingly gives and shares relevant information with others. Summarises information to check understanding Expresses thoughts and ideas clearly and consistently and objectively discusses options Approachable and responsive to people s needs A Demonstrates a strong internal and external customer focus, recognising the customer in everything we do. Removes barriers, where able, to provide the best possible service to customers Takes ownership for solving customers problems and acts as an ambassador for the business Resolves customer enquiries promptly at point of contact, referring to others when appropriate Identifies, listens to and values customers diverse needs, suggestions and feedback Keeps customers up to date and informed Deals with customers fairly and appropriately and with respect A Understands and applies the Council s requirements and ensures own targets are met Keeps relevant people informed of progress or issues on key tasks Checks for accuracy to get things right first time Looks for and suggests ways to improve working practices Learns from mistakes Plans, prioritises and organises workload Is dependable, responsible and conscientious Works effectively with the appropriate level of guidance and makes decisions appropriate to their role Respecting Others A Acknowledges the positive contribution that everyone can make Shows respect and understanding for all individuals, irrespective of gender, ethnic origin, race, disability, age, sexual orientation and religion Is open, ethical and honest Delivers what they have promised Generates respect and trust Page 4

5 Considers impact of own actions and tries to cater for the differing needs of others Challenges inappropriate and discriminatory behaviour Escalates inappropriate behaviours and actions to the appropriate person/s Uses language and behaves in an appropriate way, treating others fairly and professionally. Respects confidentiality wherever appropriate Additional Requirements: n The Council has a strong commitment to achieving equality of opportunity in its services to the community and in the employment of people. It expects all employees to understand, comply with and promote its policies in their own work, and to undertake any appropriate training. n Comply with Health and Safety Regulations associated with your employment. n Be aware of the council s responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of all personal data held on such systems and ensure that all processes comply with this. n To treat all information acquired through your employment, both formally and informally, in strict confidence. There are strict rules and protocols defining employees access to and use of the council s databases, any breach of which will be regarded as subject to disciplinary investigation. n You may be required to work at any Council site. n Demonstrate a flexible approach in the delivery of work within the service area. Consequently, the postholder may be required to perform duties not specifically identified in the job profile but which are in line with the general responsibilities of the post. n Deal with any Safeguarding issues that might arise, in line with the Council s policies and procedures. Page 5