Technical FAQ. When i log in to MIT CA /Selvbetjeningsløsningen with NemID it just returns me to the start log in page again - it s "looping".

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1 Technical FAQ When i lg in t MIT CA /Selvbetjeningsløsningen with NemID it just returns me t the start lg in page again - it s "lping". Yu need t be a member r have been a member previusly t lg in. Digital signiture is expired - yu will get this message: Min digitale Signatur er Udløbet If s, click this link: here yu can reactivate yur Digital Signature. This will nly happen t cstumers wh have previusly used Digital Signiture t lg in t CA "selvbetjening". Belw yu see part f a chat, frm NemID supprt with a CA cstumer: [COSTUMER] I have prblems when i try t lg in t my a-kasse with my NemID. It says my Digital Signiture is expired, but i dn t use my Digital Signiture... What t d? [NemID SUPPORT] It sunds like yur public access with NemID needs renewal. This is easy t fix with this guide. [NemID SUPPORT] Click n the link belw, then click where it says "Lg På" in th emiddle f the picture. Here yu need t lg in with yur NemID, accept the cnditins and cnfirm rder. When this is dne, yur NemID will again have access t puclic pages. Yu might experience a message saying yur NemID is blcked, if s, just try again. Link t the page is: I can t pen my/yur letters in MIT CA /Selvbetjeningsløsningen 1) Remve Pp-up blcking in the relevant windw guide is availible n ur page r we can send it t yu by mail - please cntact us n ca@ca.dk English versin - 2) Get the newest versin f Adbe PDF reader - then try again 3) If yu are using Mzilla Firefx and it pens the letters as ASPX files, save the file n yur PC r MAC, then rename the ending f the file frm.aspx t.pdf and then it pens. Alternatively use anther brwser. I can t make Pepletestmatch.cm t wrk n Windws 10 Silverlightdesn t wrk the brwser Edge, that came in Windws 10, the slutin is t use Internet Explrer 11, that als exist in Windws 10.

2 I can t lg in t CA nline a-kasse - it bring up a KMD errr windw. Yur brwser is blcking ckies. Yu need t change yur settings and allw ckies - belw is an exampel frm Chrme: Click the 3 lines n the right side - Chse settings Chse Shw advanced settings at the bttm, marked with blue Click n Cntent settings... under Privacy (lks like this) Here mark "Allw lcal data t be set"

3 Exampel Safari Click Settings Chse privacy Always allw/never Blck Example Firefx Click n the 3 lines n the right side then chse ptins Select Accept third-party ckies "Always" under Privacy

4 Hw t transfer a dcument t ebks frm Online a-kasse 1. Lg in t Online a-kasse, chse Mit CA and then Breve fra CA - Open the letter yu want t transfer 2. Save the letter as a PDF n yur cmputer 3. Lg in t ebks 4. Chse Uplad dkument in the tp right crner 5. Click Gennemse and find the dcument n yur cmputer 6. Uplad then the letter will be saved 7. Yu can nw see yur letter in yur inbx Screensht step 4 Screensht - step 5 g 6 Screensht - step 7

5 Hw d i change my cntactinfrmatin n CA nline a-kasse? Lg n t CA webpage - Chse "Selvbetjening" and then Mit CA with NemID then chse "Tjek/ ret dine kntakt-inf g persnplysninger" here yu can change adress and phne number Yu have sent me an that there is a letter fr me nline. Can yu send it with the mail like befre? N, all ur letters is ready fr yu in ur Online a-kasse "Mit CA". We d this because we need t knw if the letters we have send, have been pened by the reciever. If yu have prblems with yur NemID, can we prblemer med sin NemID, kan vi exceptinally lg n behind the system and send yu the letter by mail. I have mved my permanent address, d I need t infrm yu abut this? N - we get autmatic data frm the CPR-register, which then ges int ur system. Can i delete Resumés and applicatins i uplad? N, fr security reasns yu can t delete yur files, s lawful dcumentatin desn t get deleted by accident.